Enterprise Associate Jobs in Truro, Cornwall
The primary purpose of this role is to deliver live training workshops as part of our Safer Gambling Training and Worksafe programmes. It will also involve the live facilitation of Lived Experience sessions with our Experts by Experience.
This role gives the postholder the opportunity to make a real difference to the lives of those affected by gambling harms, by educating gambling operator staff and workplace colleagues to be able to better spot the early markers of harm, and to interact in a more effective manner.
A strong facilitator and communicator, you will be able to demonstrate a proven track record. You will confidently learn new content and skills as required and able to deliver exceptional in-person or virtual training to diverse audiences. Being interactive, engaging and able to read the room are essentials for this role. You’ll be curious, and always thinking about how you can improve your delivery and the experience of our customers.
As a self-employed Associate Trainer, acceptance of work offered will be dependent on availability and other commitments. We currently offer between 1-4 days contracted work per month, although we anticipate this will increase.
The postholder will be responsible for assessing and paying their own tax. Payment will be made within 30 days on production of a valid invoice.
Key Accountabilities & Responsibilities
- Deliver engaging and interactive training workshops to a range of organisations (including gambling operators) both in-person and online.
- Facilitate our lived experience sessions with our EbE’s (Experts by Experience) to a range of organisations, both in-person and online.
- Support our EbE’s with wellbeing ‘check-ins’ and follow-up support when required, as part of our training workshop process.
- Maintain our high standards, reputation and relationships associated with each programme.
- Travel to allow for the timely and effective delivery of our in-person training workshops.
- Support learners with the training programme.
- Ensure you are aware of the learners’ needs before delivery and tailor your training style accordingly or inform your line manager.
- Capture any learner data that has not been recorded prior to the training and inform the line manager or co-deliverer about the learners’ attendance.
- Ensure all records are maintained in accordance with GDPR/data protection legislation.
- Communicate with Betknowmore, our partners and customers professionally, timely and courteously.
General
- Adhere to Betknowmore UK’s policies and procedures.
- Demonstrate a commitment to diversity, inclusivity and equal opportunity in working with colleagues and stakeholders with a wide range of perspectives and experiences.
- Be a good team worker, demonstrating enthusiasm and commitment to the organisation, our team and our partners.
- Attend all training as required as part of induction and any ongoing CPD.
Qualifications or Relevant Experience
- Qualification in teaching or training, or extensive relevant experience.
Essential Experience
- Experience of delivering training workshops both online and face-to-face.
- Experience of delivering alone and as a co-facilitator.
- Experience of delivering role-play-based activities in a training workshop environment.
- Experience of delivering skills-based training programmes both online and in-person.
- Experience of delivering externally assured or accredited training programmes (desirable).
Essential Skills & Knowledge
- Excellent verbal and written communication skills.
- Ability to present information clearly in an engaging manner.
- Ability to read the room and adjust accordingly.
- Strong administration skills.
- Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).
Essential Aptitude
- Supports and champions the vision, mission and values of Betknowmore Global.
- Ability to work flexibly, according to role and service requirements.
- Strong initiative with a practical approach to problem-solving.
- Ability to remain calm and composed, even under pressure.
- Ability to travel where necessary (with occasional evening/weekend travel).
To apply for this role please send your CV along with a maximum 2 page supporting letter outlining why you are the
right person for this role, referring to the job description. You will be required to demonstrate competency at interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Are you a digitally-savvy finance professional keen to put your accounting experience to good use, in a purpose-driven organisation? We’re looking for a new colleague to join our supportive and friendly team. Action Hampshire, a support organisation for the VCSE sector, has an exciting new opportunity!
We are recruiting for a Finance Officer. You’ll play a key role in our organisation, maintaining accurate and up to date financial accounting procedures and records, providing oversight to ensure effective financial controls are in place, improving and streamlining our financial processes and procedures, supporting our Finance Administrator and wider team. There is scope to learn and develop in this role, and to get involved in other aspects of the organisation that are a good fit for your strengths and interests.
s a strengths-based organisation, we value the unique contributions each member of our team brings and our organisational culture emphasises coaching and leadership over management. We’re committed to inclusivity, equity and to the wellbeing and safety of our team. This role offers a high degree of flexibility in working hours and can be delivered remotely, apart from bimonthly coworking or away days in Hampshire. You’ll have the opportunity to set your own development goals and targets and receive support to achieve them. Joining a friendly and supportive team, you’ll be able to manage your own time and work both independently and collaboratively with colleagues and contractors. You’ll have the opportunity to apply your strengths to other parts of the organisation too.
Key tasks include (see job description for a full list of tasks):
- Maintain accurate ledgers
- Prepare cash flow reports and oversee movement of assets
- Monitor investment funds and oversee movement of funds
- Ensure accuracy of monthly payroll
- Carry out bank reconciliations
- Maintain up to date financial policies
- Support colleagues with preparing and monitoring budgets
- Act as coach for finance administrator
We’re looking for a partial or fully qualified finance professional with practical experience, ideally in a UK charity environment. We use Xero and associated tools, so it’s helpful if you know that system – or have the ability to quickly pick it up. We’ve been on a journey to digitise and automate our finance processes over the past couple of years and we’re looking for someone who is keen to continue improving our processes. You’ll need to be detail-oriented and committed to making sure we follow our own policies and procedures, and act in accordance with relevant legislation. We’re a purpose-driven organisation and would love to find someone who shares our passion for supporting local communities.
For almost 75 years, we’ve supported communities across Hampshire. Today, our mission focuses on strengthening the voluntary, community and social enterprise sector, supporting communities to raise their voices, and doing all we can to reduce disadvantage and celebrate diversity across Hampshire. Our responsive approach means we work across a wide range of issues relevant to our communities, from increasing the availability of rural affordable housing to ensuring cancer awareness messaging reaches seldom heard communities.
There has never been a more exciting time to join our talented, ambitious and friendly team. Our new 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.
The client requests no contact from agencies or media sales.