Facility Officer Jobs in Milton Keynes
Encompass is a local charity based in and covering North Northamptonshire. The charity supports those facing poverty, homelessness and addiction, through the delivery of multiple services including two homeless accommodations, a rehab and aftercare, multiple foodbanks and a soon to be opened day centre.
With around 30 staff and nearly 100 volunteers across all the projects, this role is responsible for leading the people to deliver compassionate, responsive and impactful services. The post holder will help build and implement the strategic direction of Encompass, working with the Board of Trustees to fulfil its strategic and governance duties.
Encompass has grown significantly in the last five years. We began as a Christian organisation, we retain the ethos and embrace all faiths or none. The next few years are about achieving our priorities according to our strategic plan including another rehab and the opening of our Day Centre. The role will focus on ensuring the services being delivered are to a high standard, that the information and the way we collect information is effective and efficient, and that the staff have the resources and motivations to robustly deliver high quality services.
Encompass has a positive and inclusive approach to working with those with lived experience, whether that is through the development and improvement of services or supporting individuals to enter into volunteer work or paid employment within the Charity.
The post holder will be a compassionate, decisive and collaborative individual who will enjoy working with others to achieve the best possible service for those who are disadvantaged. They will welcome constructive feedback from staff, will seek the thoughts of others and will utilise the expertise within the staff team to achieve this.
The post holder will utilise their own skills to confidently work with others, building partnerships and nurturing existing ones. They will need to talk to funders, fill in applications for grants and improve the resources that are available to the charity. They will work closely with the Board to report and identify the risks to the charity and think creatively and curiously about solutions. They will not be afraid to try and will question the status quo.
Encompass is lucky to have a fabulous team of staff and volunteers, all of whom have different skills, experiences and knowledge. We are dedicated to drawing on those with lived experience to deliver our services, and the post holder needs to be committed to upholding this and improving it further. They need to be willing to draw on others’ experiences that are unfamiliar or unexpected to them and utilise this knowledge. They must be able to be sensitive around exploring the experiences of others and not taking for granted that one individual will have the same experience as someone else.
Encompass operates in a varied, unpredictable and ambiguous environment: we work with clients who are chaotic and vulnerable, and the questions that are posed are often not clear cut. The post holder will need to be confident making decisions or taking action on something with limited information, and be comfortable with things changing on a day-to-day basis and be willing to get stuck in.
We welcome applications from people who might not tick every box in the person specification, but who have some wonderful people skills, other experiences such as lived experience or who have worked in an environment similar to that described above.
Key Responsibilities
Leadership and Management
- Provide decisive and ambitious leadership for the team and the organisation in line with its vision, mission, and values.
- Collaborate with managers to ensure the effective management of staff, specifically adapting management and working practices to be inclusive to those with lived experience which can include those with criminal records.
- Ensure the culture of the organisation is positive, inclusive and respectful with a focus on working in a strengths based way for all staff, volunteers and clients
- Encourage collaboration and transparency across all levels
- Drive a continuous learning and development agenda across the organisation
- Oversee all HR processes, procedures and paperwork issuing with support from the outsourced HR provider.
Strategy and Business Planning
- Ensure effective development and implementation of the strategic business plan and future plans.
- Develop and nurture relationships with external partners
- Promote the work of Encompass through delivering talks, networking and partnerships.
- Ensure the client is at the forefront of all decisions made by Encompass, that services are developed in line with need, with an attitude for constant constructive improvement.
- Ensure clear outcomes and services users are consulted and involved where possible
- Ensure effective marketing of Encompass’s work through social media, press releases and newsletters as appropriate.
- Identify new opportunities for existing and new services, produce business cases as required and appropriate financial modelling.
Finance and Monitoring
- Work with the Finance Manager to plan, monitor and deliver annual budgets, reforecasts and other financial reporting such as reports to funders, project budgets and Trustee reports.
- Regularly review Housing Benefit claims to ensure projects receive appropriate income.
- Work with Trustees to review and set financial policies and practices, such as annual salary reviews, and adequate reporting to the Board.
- Oversee the fundraising of the charity, deliver primarily applications to Trusts and Foundations and the support of local individuals through donations.
- Work to deliver budgeted fundraising income.
Compliance and Governance
- Ensure all legal and regulatory requirements are in place, reviewed and monitored.
- Take responsibility for all health and safety across all properties, ranging from high need accommodation to storage facilities.
- To maintain and develop effective human resource systems for the recruitment, management, support, training, appraisal and development of staff and volunteers.
- Manage the organisation with due regard to equal opportunities, safeguarding, the General Data Protection Regulations UK (GDPR), and the Data Protection Act
- Take overall responsibility for Safeguarding and associated monitoring and reporting.
- Regularly review and update policies and procedures with approval from Board
- Ensure appropriate standards, controls, systems and procedures are in place and updated accordingly.
- Ensure the organisation has the appropriate resources to operate as effectively as possible with high impact to clients.
- Play an active role in the recruitment and selection of managers across the organisation along with your line managers.
- Play an active role in the recruitment and selection of new Trustees.
- Fulfil reporting requirements to the Board of Trustees, including attendance at 9 Trustee meetings per annum plus exceptional meetings, providing comprehensive reports on activity of the organisation and performance.
- Assess and manage, with Trustees, the principal risks of the organisation.
- Ensure that Encompass maintains high standards of wellbeing, personal development and engagement.
The above is not a comprehensive task list but is illustrative of what the role will entail, and we reserve the right to change and review the job description and responsibilities. Job descriptions will be subject to review and possible change on an annual basis subject to project and charity priorities.
The client requests no contact from agencies or media sales.
Hours 36 hours net per week
Location Hybrid, working from our Northampton office one to two days per week and team meetings in London
We are looking for someone organised and enthusiastic, with a keen eye for detail, to join our Finance Team.
You will efficiently process all aspects of income for CCT, ensuring accurate information is entered into both CCT’s CRM and accounting systems.
You will have previous experience of working with CRM databases, accounting systems, and of office administration and facilities. You will have a positive, can-do attitude, excellent communication and interpersonal skills, and be organised and methodical with good attention to detail. You will have experience in the public finance or charity accounting sector and empathy with CCT’s aims, objectives and charitable ethos.
If you would like to apply for this role, please visit our website's vacancy pages to find out more and begin your application.
Please submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please email us.
The closing date for receipt of applications is 8am on Wednesday 3rd April 2024.
The interviews will take place in Northampton on Friday 12th April 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
As our Executive Assistant (Maternity Cover, 0.8 FTE, Fixed term for 12 months), you will play a crucial role in developing and supporting our charity and strengthening our administration and governance. You will be providing flexible assistance primarily to our CEO, in the planning and delivery of their workload. You will also provide administrative support to the Senior Leadership Team, Trustee Board and other structured groups which shape the charity’s strategy and activities, for example our Clinical Advisory Group. As such, you will have the opportunity to work with the entire Student Minds team and a variety of stakeholders across the health and higher education sectors.
Key responsibilities:
Chief Executive Officer assistance
- Email and calendar management: helping to prioritise demands, responding to correspondence on behalf of the CEO and following up with contacts post-meetings.
- Arrange meetings and itineraries and coordinate travel as required.
- Stakeholder management support: utilising CRM to maintain updated databases for organisational contacts; support with the completion of contracts and registering purchase orders with suppliers,where the CEO is the lead contact.
Meeting management
- Plan and coordinate relevant meetings to ensure they are purposeful and relevant. These will include Board meetings, Senior Leadership Team Meetings, Leadership Group meetings and any other general committee meetings.
- Provide logistical and administrative support for all meetings, arranging suitable meeting premises or software, preparing and circulating agendas and meeting papers in consultation with the relevant participants (e.g. Chair of the Board, CEO and Senior Leadership Team).
- Coordinate catering requirements and liaise with the finance team to make purchases.
- Take high-quality and accurate meeting minutes and circulate them for appropriate approval and sign-off.
- Ensure prompt follow-up with agreed action points and follow through with ongoing delivery of commitments.
Governance support
- Provide administrative support where applicable to meet the charity’s requirements with
- Companies House and the Charity Commission.
- Support with Trustee recruitment, induction and training.
- Support the charity’s continuous improvement and compliance using tools such as the Governance
- Code.
Senior Leadership Team coordination
- Support with coordinating multi-stakeholder meetings, and liaising with internal and external stakeholders.
- Support members of the Senior Leadership Team or their guests with the use of our core systems and software (Google Workspace, Google Meet, Slack, Mural, Zoom).
- Process any travel expenses for the Senior Leadership Team.
- Manage charity records: provide historical reference by supporting procedures for the retention and disposal of records.
- Welcome guests and provide tours of facilities or support guests to use online meeting software where required.
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post.
- Provide cover for other team members as necessary to ensure seamless operations and support across the organisation.
- Work to agreed charity and personal targets.
- Attend regular team meetings with Student Minds colleagues.
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements.
- Ensure equality and inclusion responsibilities for your area of work.
- Undertake training and attend conferences as appropriate.
- Engage with and provide feedback on projects and strategic reports developed by other members of the team.
- Work flexibly and undertake tasks to support Student Minds colleagues as required.
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
Chief Operating Officer: NHS Retirement Fellowship
£47,420 - £56,918 FTE
22.5 hours per week (0.6)
The NHS Retirement Fellowship is a registered charity No. 287936 which exists for people who have worked in or for health and social care services.
We offer social, leisure and educational activities and welfare support to our members. We facilitate continued and new friendships, focused on local branches across the UK and postal members. We offer national support and events, including a hugely popular national conference.
We have a clear ambition to build our membership, anticipating their needs and developing new ways of meeting them.
This is a new, senior role within our well-established charity and we expect the post holder to play a proactive and productive role as a member of the organisation’s small Management Team.
You must have significant operational experience preferably in a similar role in the NHS or in another public sector or charitable organisation.
Closing date: Application is by CV and a supporting statement by 3rd April 2024
Interviews by Zoom: 18th April 2024
We welcome applications from experienced and knowledgeable Finance Directors to join our team.
Our cultural Trust operate an exciting portfolio of Museums, Heritage sites and Arts venues in Luton from which we develop and deliver year-round programmes of arts, exhibitions, workshops, cultural events and activities. We also support and enable artists, creative industry entrepreneurs and community groups who use and operate from our inspiring heritage venues. The post holder will lead on all financial and resource functions for the Culture Trust Charity and Trading Company managing a dedicated finance, HR and Admin team and contributing as a to the Trust’s strategic leadership team.
For more information about the role and how to apply please open the JD pack below.
The client requests no contact from agencies or media sales.
Job Snapshot
This is an exciting opportunity to shape and deliver SocEnv’s ambition to provide and promote pathways into “green jobs”. If you’re a highly organised, keen networker with a good knowledge of HE and/or apprenticeships and skills in research and analysis, read on!
The Opportunity:
The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. Working alongside many key organisations, their aim is to ensure sustainability through environmental professionalism.
This is an exciting opportunity to shape, build and deliver the Society’s aim to provide and promote pathways into “green jobs”. You will be responsible for the Society’s engagement and work with educational settings covering technical, apprenticeship and degree programmes.
About the Role:
As a new role for SocEnv, this is a fantastic opportunity to shape and establish the delivery of the Society’s engagement with training and education providers. Through the development of underpinning vocational and technical pathways to registration, including recognition of education, apprenticeship, and development programmes, you will contribute to the overarching goal of sustainability through environmental professionalism. The successful applicant will deliver the following:
- Manage the development and delivery of the Society’s provider engagement strategy.
- Keep abreast of education and skills developments relevant to the Society’s interests and provide timely briefings for the CEO.
- Create and manage a Skills & Education group with the Society’s Member Bodies.
- Facilitate mapping of SocEnv registrations to green jobs and associated entry routes and career pathways.
- Contribute to the development of standards, processes and guidance.
- Collate and maintain an accessible and up-to-date information hub, including briefing materials on UK and international apprenticeships, vocational and technical education and associated policy – and using this to keep internal and external colleagues informed.
- Draft the Society’s response to consultations on education and skills matters.
- In collaboration with the Employer Engagement Manager, manage the Society’s external education and skills relationships.
- Work with colleagues to support SocEnv’s engagement with external stakeholders including international partners.
- Represent SocEnv at external meetings and build strategic relationships with key partners.
- Act as the Staff lead for relevant committees/working groups as required: producing agendas, papers, reports and minutes, briefing Chairs and members as required, and delivering actions.
- Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties.
Person Specification
Essential:
- Demonstrable knowledge of the HE and/or Apprenticeships sectors, with an awareness of the other key stakeholders in these sectors.
- A keen networker, confident in building and developing effective working relationships internally and externally, including at a senior level.
- An effective and compelling communicator, both in written work and in oral presentation – comfortable using a range of mediums of communication, including virtual platforms.
- A competent researcher, able to analyse information to produce reports suited to a variety of audiences.
- Confident and proactive, able to manage own time effectively and efficiently, prioritising where necessary to meet deadlines with minimal supervision.
- Careful and methodical with data, with an eye for detail.
- Experienced in managing several projects simultaneously.
- A systems-thinker who can identify risks and problems and devise solutions.
- A life-long learner, committed to acquiring, developing and applying specialist knowledge and understanding.
- An effective team player.
- Experienced in use of MS Office applications, especially Word, Excel and Outlook, to be able to produce well-formatted reports and spreadsheets.
Desirable:
- Experienced in working in a regulatory/professional body environment or similar, or in an education support function.
- Educated to degree level or with relevant professional experience.
- Connected to established networks within the education sector.
How to apply
If you wish to apply for this role, please submit a CV and short Covering Letter explaining your motivation for applying and briefly addressing the essential criteria for the role (up to 500 words) via the Change Agents UK Careers Page. We also ask you to complete an optional Equality, Diversity & Inclusion Monitoring form; this does not form any part of the selection process but is used to help us monitor the effectiveness of our policy.
Application Deadline: 10am Monday 15th April 2024
Telephone Interview: w/c 15th April
Interview Date: 30th April 2024
Anticipated Start Date: ASAP
Job offers will be subject to suitable right-to-work and reference checks.
Change Agents UK is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where there is under-representation. If you need additional support to enable you to complete the application process, please contact us.
About the Society for the Environment:
The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. They are the custodian of the Chartered Environmentalist, Registered Environmental Practitioner and Registered Environmental Technician professional registers, and since 2004 have established a sound platform as the body tasked with championing and registering the expertise of environmental professionals across sectors.
Working under the mandate of our Royal Charter as a partnership of professional bodies (currently 24), they are in a unique position, bringing together a range of disciplines and sectors to reflect the multi-disciplinary practice of environmental professionals. The Society uses this unique position to advance environmental good practice bringing together expert input from our registered environmental professionals and like-minded organisations.
As the climate and environment emergencies continue to develop, they aim to ensure that the decisions being made to effectively adapt to and combat current and future challenges are made by those with the proven competence to do so. This will also require more professionals – with SocEnv aiming to provide and promote pathways into such “green jobs”.
Change Agents UK:
Change Agents UK Trading Ltd works as a non-profit sustainability employment business and agency and is wholly owned by Change Agents UK Charity. Change Agents UK have worked in Sustainability education and employment for 25 years, supporting our partners to create superb opportunities in sustainability, delivering real impact and change and providing training and skills support for our Change Agents on placement.
Benefits:
Annual Leave: 27 days plus 8 bank holidays (pro-rata if p/t or job sharing). Once day added for each year of employment up to five years.
Company Schemes: Up to 5% annual performance bonus
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Contract: Fixed term for 12 months with likely extension, full time, 37.5 hours a week. 0.8 FTE will be considered. We are happy to explore secondment or hosting arrangements with likeminded organisations, in the UK or internationally.
Salary: £27,000 – £30,000 depending on skills and experience, plus 5% employer pension contribution to INTRAC’s company pension scheme.
Location: Remote, with occasional together days and team meetings in person.
Application deadline: Midnight (UK time) Monday 15th April
About INTRAC
INTRAC exists to promote positive social change. We do this by strengthening the wider ecosystems of civil society support and also by supporting civil society organisations themselves. Through our collaborations we intend that these organisations can develop, engage with others, and do what they want to do, better. We have a global network of consultants delivering ethical and values-driven consultancy in areas such as organisational change and MEL. We also have a well-regarded training service offering open and in-house training.
About the role
As Network Development Coordinator you will play an essential part in building INTRAC’s network. This involves a range of duties to enable our network offer, focused on four broad areas:
· Coordinating a range of learning activity, exchange and community building
· Gathering insight, evidence, collective analysis for marketing and influencing
· Coordinating professional development support
· Brokering relationships and supporting consultancy opportunities
We are looking for a versatile and dynamic individual, passionate about connecting, working with and learning from people across different contexts, committed to equality, diversity and inclusion. You will have experience working with or as part of networks and can demonstrate experience in building relationships, bringing people together to share perspectives and learn online. You should enjoy gathering and analysing information and telling impactful stories. You should have an interest in supporting civil society, social justice, and have energy and an eye for detail.
In return we offer a competitive salary and benefits package, and the opportunity to work with an ethical and values-based non-for-profit organisation focused on positive social change.
The client requests no contact from agencies or media sales.