Family Helpline Volunteer Roles in Liverpool, Merseyside
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.
We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home.
You need to be a UK resident.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.
You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.
Remote Call Taker Training Dates:
April training dates:
Module 1 - Monday 22nd April
Module 2 - Wednesday 24th April
Module 3 - Monday 29th April
Module 4 - Wednesday 1st May
Module 5 - Wednesday 8th May
10am to 2pm
We are also running Saturday remote call taker training in June over 5 Saturday's the dates are to be confirmed.
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
The client requests no contact from agencies or media sales.
Would you relish the opportunity to use your skills and experience to improve the lives of one million older people in financial hardship?
Independent Age is looking for enthusiastic and skilled individuals to join our Board of Trustees. If you’re passionate about our cause and want to help shape the future of our Charity, we’d love to hear from you.
Across the UK, more than 3 million older people are living with limited financial means and experiencing inequalities. At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, the charity’s goal is to have improved the lives of one million older people. Through our policy, campaigning, information and advice and grant-making we improve lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence.
We are seeking to appoint new Trustees to our Board. Board members serve on at least one of our Committees, which oversee our finance, risk, governance, services, and policy work. We estimate the time commitment for trustees to be around one day per month on average.
We are particularly looking for skills and experience in one or more of the following:
- Fundraising strategy and performance
- Service delivery and performance
- Grant-making strategy and evaluation
- Impact measurement
- Investments (experience of social/impact investing would be a bonus)
If you have the passion to support our cause and strengths in any of these areas, we would love to hear from you.
For more information about Independent Age and the role of our trustees, please see the Candidate Pack below. To apply for this role, please visit our website. The application process will require the following:
- An up-to-date CV
- A supporting statement (no more than 2 pages) that outlines what attracted you to Independent Age’s mission (detailed in the Candidate Pack) and how your skills and experience relate to the role of Trustee.
- A completed diversity monitoring form (optional - link included below).
We actively encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do.
The client requests no contact from agencies or media sales.
SLDAS OCN Accredited Volunteer Training Programme
SLDAS is a local organisation working in South Liverpool. We support women who have experienced or are experiencing domestic abuse. We are a small team and are busier than ever and we need volunteers to help us reach all the women who we support. Have you got some time to give us?
All volunteers complete our Open College Network training programme that is accredited with Open Awards. Our aim is to provide trainee volunteers with the skills, knowledge and confidence necessary to enable them to work with women who are currently experiencing domestic abuse or have experienced it in the past.
The client requests no contact from agencies or media sales.