Family Helpline Volunteer Roles in West Ealing, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.
We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home.
You need to be a UK resident.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.
You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.
Remote Call Taker Training Dates:
April training dates:
Module 1 - Monday 22nd April
Module 2 - Wednesday 24th April
Module 3 - Monday 29th April
Module 4 - Wednesday 1st May
Module 5 - Wednesday 8th May
10am to 2pm
We are also running Saturday remote call taker training in June over 5 Saturday's the dates are to be confirmed.
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a warm, empathetic person with good communication skills? Could you offer four hours a week to support families in urgent need?
We Stand - Formally Mosac provide a free National Helpline service to non abusing parents and carers of sexually abused children. We are currently seeking Helpline Volunteers to provide support, information and a listening ear to parents and carers whose children have been sexually abused.
We know a caring, sensitive and non judgemental response can make a real difference to someone seeking support. We are looking for volunteers with good verbal, listening and communication skills, no previous experience on a helpline is required. Trained, experienced staff will always be on hand to provide support and guidance.
Helpline Volunteers will:
- Receive full training prior to the formal induction (8 week training programme) Dates to be confirmed
- Commit to volunteer 4 hours per week for a minimum of 1 year
- Receive ongoing support and supervision from a friendly team
- Make a difference to the lives of families impacted by child sexual abuse
Opportunities for you:
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To contribute to We Stand’s aims of supporting families affected by child sexual abuse
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You will receive training, continual development and support in the role
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Work from our office or remotely from your own home
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Gain valuable experience and development of interpersonal skills
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Out of pocket expenses for travel and subsistence will be met by We Stand
Your Responsibilities:
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Answer calls that come through the National Helpline
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Provide support, information and signposting to relevant support organisations
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Complete all call log and monitoring information after each call
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Attend mandatory supervision meetings fortnightly or monthly to support you in the role.
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For volunteers working remotely - attend 30 minute supervision after your shift.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our volunteers champion the rights of young people in care and on the edges of care, support them to access advocacy and make their voices heard. Training is provided. Whether you are currently studying, recently graduated, working part-time, retired or between jobs, volunteering with Coram Voice is a great opportunity to make a difference at the same time as gaining experience of working for a national children’s rights charity.
Our Helpline Supervisors will support you to develop valuable advocacy skills and knowledge of children’s rights and we offer specialist training in safeguarding, equality and diversity and advocacy. This training and other resources will help you to prepare for the role. You will be joining a team that provides quality support to young people in a friendly and supportive environment.
Our volunteer team is integral to our service and we could not provide the service we do without them, particularly in terms of the support we offer to homeless children.
We believe this role will be of particular interest to anyone looking to develop a career involving giving advice, advocacy, children’s and human rights, legal work, social work or youth work; or for professionals in those fields who want to use their experience to support the work of a children’s charity.
Please see our candidate information document for more information about our organisation and the training provided.
We ask that recruitment agencies do not contact us in relation to this position. We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that funds are not diverted from the children and young people we help.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen to work closely with the North London Rape Crisis Counselling admin team.
About the role
Our North London Rape Crisis team work with women and girls over the age of 13 who have experienced any form of sexual violence at any point in their lives.
Specialist advocates, counsellors, group therapists and helpline workers provide non-directive emotional and practical support and information to help women understand the impact of abuse, recover from the trauma they have experienced, and if a woman chooses, dedicated support through the Criminal Justice System from report to court and afterwards. They also provide support and advice for the friends and family of survivors, as well as professionals working alongside them.
This opportunity is ideal for someone looking to gain experience in administration within a busy counselling team and sexual violence service. The role will involve a range of administrative tasks such as:
- Data entry in our case management system
- Booking assessments/sessions appointments
- Sending appointment reminders to clients
- Gathering feedback, as well as other tasks as and when required.
Who are we looking for?
No formal qualifications are required for this role. We are looking for volunteers who have:
- Good administrative skills, including proficient use of Zoom/Microsoft Teams, Microsoft packages and Outlook
- Good written and verbal communication skills
- Good organisational skills
- Good understanding of confidentiality and professional boundaries.
- An understanding of the issues faced by survivors and a desire to build on this.
- An understanding of professional boundaries and confidentiality
- Good listening skills and an empathic, non-judgemental approach.
What can you gain from this opportunity?
As part of this role, you will have the opportunity to:
- Gain experience and understanding of sexual violence and other forms of Violence Against Women and Girls.
- Gaining experience and understanding the administrative side of running a counselling service
- Contribution and support to a very busy counselling team and supporting the team in working with survivors of sexual abuse and other VAWG.
- Contribute and support a busy and diverse team.
- Hands on experience in a dynamic charity working in the Violence against Women and Girls (VAWG) Sector.
- Work as part of a feminist organisation.
We offer great volunteer induction training, where you will be fully supported to understand, and carry put every aspect of the role. Training includes CPD accredited courses, and the opportunity to apply to complete the level 3 Understanding Domestic Abuse Award (DAPA), which is recognized by the Home Office.
Thank you for wanting to find out more about becoming a member of Age UK Lambeth’s Board.
Our Board members are unpaid volunteers called trustees. They fill an essential role in ensuring our charity improves the lives of older and vulnerable people around the borough of Lambeth. We hope that this pack lets you know more about the charity, the role of a trustee and how to apply to become one.
We currently have seven Board members with space for up to five more. We want to find people who have a desire to direct services that enable lives to be changed for the better. We want to increase the diversity of the Board bringing different life experiences which match the Lambeth community, broad and diverse as it is. Ideally we want people that bring new skills and experience or enhance those already in place, but this is not essential. It’s not necessary to have previous Board experience.
Please check the Recruitment Pack attached.
We look forward to hearing from you!
Would you relish the opportunity to use your skills and experience to improve the lives of one million older people in financial hardship?
Independent Age is looking for enthusiastic and skilled individuals to join our Board of Trustees. If you’re passionate about our cause and want to help shape the future of our Charity, we’d love to hear from you.
Across the UK, more than 3 million older people are living with limited financial means and experiencing inequalities. At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, the charity’s goal is to have improved the lives of one million older people. Through our policy, campaigning, information and advice and grant-making we improve lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence.
We are seeking to appoint new Trustees to our Board. Board members serve on at least one of our Committees, which oversee our finance, risk, governance, services, and policy work. We estimate the time commitment for trustees to be around one day per month on average.
We are particularly looking for skills and experience in one or more of the following:
- Fundraising strategy and performance
- Service delivery and performance
- Grant-making strategy and evaluation
- Impact measurement
- Investments (experience of social/impact investing would be a bonus)
If you have the passion to support our cause and strengths in any of these areas, we would love to hear from you.
For more information about Independent Age and the role of our trustees, please see the Candidate Pack below. To apply for this role, please visit our website. The application process will require the following:
- An up-to-date CV
- A supporting statement (no more than 2 pages) that outlines what attracted you to Independent Age’s mission (detailed in the Candidate Pack) and how your skills and experience relate to the role of Trustee.
- A completed diversity monitoring form (optional - link included below).
We actively encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do.
The client requests no contact from agencies or media sales.