Media Sales Team Leader

You will join our client as a Media Sales Team Leader managing and leading a sales team to achieve advertising sales targets for its business to business member agricultural publications.

Media Sales Team Leader Responsibilities:

Along with the leading a team your role will also have direct sales responsibilities within a defined sales territory. You will work with an established sales base of existing advertisers and be responsible for achieving your personal and team sales target. There is a need to grow the business through prospecting new opportunities both in print and online and would suit an innovative individual.

Media Sales Team Leader Requirements:

The successful candidate will be a confident and experienced media sales person, with the enthusiasm and resilience to work in a competitive market to achieve both personal and team results. You will be responsible for managing a team ensuring day to day efficient communication of team goals and business aims plus the setting and monitoring of individual standards of performance of team members.

A media advertising sales background is essential along with experience in leading a sales team in a supervisory capacity would be advantageous. However, consideration will be given to an ambitious individual seeking career advancement.

You will have experience of working under the pressures of targets and deadlines, and understand the importance of building long term business relationships, and providing an excellent standard of customer service.

About Our Client:

They are the voice of British farming, and their members are at the heart of what they do. Promoting competitive and socially responsible agriculture and horticulture, they lobby government and other stakeholders and influence policy at the highest levels to ensure the long-term viability of their members.

Working for our client means working alongside great people, who are recognised for their knowledge and expertise.

Location: Stoneleigh, Kenilworth CV8 2TZ

Hours: Full Time, Permanent, 35 hours per week

Salary: £30,532 per annum plus commission and benefits

Benefits: 25 days annual leave (plus statutory bank holidays), pension scheme, a performance related pay award scheme, a range of discounts through their Benefits employee portal, subsidised staff restaurant and free parking at Stoneleigh.

You may have experience of the following: Media Sales Executive, Telesales Executive, Internal Sales, Telephone Sales, Publishing Sales, Advertising Sales, Marketing Sales Team Leader, Print Sales, Digital Sales, Sales Executive, Charity, Team Leader, Sales Team Leader, Media Team Leader, Charities, Third Sector, NFP, Not for Profit etc.

Ref: 89672

Department: Expert Advice Team

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Business Support Officer to manage our two Business Support Administrators and support teams within the Advice & Advocacy Directorate. This is a great opportunity to use your administrative skills, management experience and previous project work to assist with our policy development, advice giving and advocacy.

You’ll be working in a fast moving environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving, good organisational and excellent IT skills. You’ll be responsible for managing the workload of the Admin Function, prioritising and dealing with stakeholders requirements.

You’ll be the first point of contact for people who need help with a wide range of tasks and will support with admin tasks like booking transport, processing finances, assisting with the organisation of meetings/events and coordinate a variety of project work.

If you would enjoy providing admin and project support in a fast-paced environment in our friendly division and have excellent communication skills we look forward to hearing from you. 

This is a fixed term 12 month position. The role is full-time and the salary is £24,654 + London weighting of £3,520 if applicable.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Interview date: 06/11/2019

Sandwell Consortium are looking for a Project Administrator to support the implementation and delivery of a new partnership project, providing English Tuition to speakers of other languages.

The role will be to support the project coordinator in establishing and managing the programme. Key tasks will include

• Providing administrative support to a partnership group
• Overseeing a web based case management system
• Data analysis
• Supporting the mapping of community based provision
• Minute taking
• Promotion and marketing

The Consortium is a partnership organisation and much of the project delivery will take place through its members and a wider network of community based providers so you will work closely with our delivery partners to support them to deliver excellent services. The role will require flexibility working from a number of venues across Sandwell.

We are looking for someone:

• Who is a confident and competent administrator
• With a track record of excellent team work
• With strong ICT skills
• Who is able to provide support to our partner organisation in the voluntary and community sector

Job description and person specification is available on our website

To apply:

Please send a comprehensive CV and a supporting letter (maximum two sides of A4) demonstrating your relevant skills and experience and specifying how you meet the person specification.

Closing Date 12:00 pm Monday 21st October 2019

*Please note CV’s without covering letters will not be accepted

Do you like variety? Have you organised and managed successful events, have you experience of managing a website and do you like working with teaching professionals? Do you want to make a difference to the lives of those who are learning English in the UK? Would you like to work for a national charity with wide reach into different ESOL (English for Speakers of Other Languages) provision and a national policy role? If you answered 'Yes' to these questions, you might be interested in being our new National Coordinator!

The National Association for Teaching English and Community Languages to Adults (NATECLA) is recruiting for a new National Coordinator. The role will be 60% of full time over 3-4 days a week, and can be done remotely, although we are particularly looking for someone who can attend our office in Birmingham at least monthly.

Who we are

With over 500 individual and institutional members nationally, we are the membership body for ESOL and community language practitioners in the UK. For over 40 years we have supported our members with professional development opportunities, individually and sector-wide. We connect ESOL professionals with their local peers and we have shaped the sector through our policy engagement at the highest levels. Most recently we have been influential in encouraging the government to create a national strategy for English language, part of the new integration strategy.

The role

As our National Coordinator, you will be responsible for the day-to-day running of our membership charity, organising national events such as our popular and successful annual National Conference, working with regional branches, and marketing and communications with partners and external bodies. You will supervise the Assistant National Coordinator, who is based in our Birmingham office, and work closely with her.

How to apply

Click on the link to our website and send us your CV and personal statement describing how you meet the person specification. 

Applications close midnight Sunday, 3rd November 2019
• Interviews 12th November 2019 
• Interviews are likely to be held in Birmingham or London

We are searching for a dynamic, analytical, creative thinker with a passion to make a difference through education. This role is an exciting, varied opportunity to work across both our business development and our fundraising team, helping secure new contracts, bring new products to market and generate significant donor income.

You will be a key part of a small team at the heart of delivering our strategy, while developing a broad range of valuable skills.

The ideal candidate will possess the following qualities: 

• A strong commitment to education, the non-profit sector and raising the aspirations, achievement and life chances of all children.

• Strong evidence of the following skills: financial modelling and experience working with excel; project management; contract management; bid and business case writing.

• Highly motivated self-starter, with initiative, drive and the ability to take ownership of projects and make decisions under pressure. 

• Ability to work in a fast-moving environment, managing multiple competing priorities and a complex workload and meeting deadlines effectively.

• Close attention to detail, and strong judgement as to where & when this is necessary.

• Extremely strong strategic and analytical skills, a strong conceptual thinker with a flexible and creative approach to problem-solving.

• Demonstrated ability to build relationships and work collaboratively across teams.

• Effective and confident communicator (verbal and in writing) with the credibility to advise and challenge senior stakeholders at all levels, both inside and outside the organisation 

Our offer 

We are happy to announce that we will be able to offer you: 

• Flexibility on how you work – agreed between you and your line manager 

• A competitive annual leave entitlement of 25 days, plus bank holidays 

• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 

• Competitive salary rates

• Access to an interest free season ticket and bike loans, as well as eyecare vouchers 

• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 

• A robust learning and development offer that ensures your continuous professional development 

How to apply 

To apply for any of our vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Unfortunately, due to the number of applications we receive at this stage we will not be able to contact unsuccessful applicants.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation. 

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.  

Full time – 5 days per week (7 hours a day)

Temporary contract for 12 months or until the substantive post holder returns

Closing date: 9am, Monday 4th November

Interview date:  Wednesday 13th November at our office in central Birmingham

Children’s Liver Disease Foundation (CLDF) is a national charity based in Birmingham. We take action against the effects of childhood liver disease, providing information, support, research funds and a voice for all affected. At least twenty children are diagnosed with a liver disease every week in the UK.  CLDF is the only UK charity dedicated to fighting all forms of childhood liver disease, for which there is still no cure. With innovative support programmes and development plans to increase our reach even further, the charity never stands still. Please find out more about the difference we make on our website.

We are looking to recruit a confident and efficient Office Manager to provide maternity cover for a 12 month period. This is an important and central role within the charity and you will be responsible for all areas of office administration, taking the lead to ensure the day to day smooth running of the office. You will possess a natural ability to think on your feet and find solutions to operational challenges. No day is ever the same. You will need a flexible, calm, proactive approach with a can do attitude and be willing to develop within the role.

Key responsibilities include implementing and maintaining IT hardware and software systems (including telephones); management of the charity’s database (Raiser’s Edge); direct mail communications; administration and implementation of all office Health & Safety (including holding the posts of First Aider and Fire Marshal); managing the office volunteer workforce; overseeing and advising on the charity’s GDPR/Data Protection compliance; providing administration for the management of CLDF’s research portfolio and supporting the Chief Executive in all administrative matters relating to recruitment and HR, safeguarding and governance. For a full summary of all operational duties and responsibilities please refer to the job description.

The role requires someone who is hard-working and tenacious, has the ability to work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment.

If you have a proven track record in office management and administration, with the drive to play a supportive role in helping the charity achieve its goals and an empathy for the life changing work we do, then we’d love to hear from you.

Health and Wellbeing Director
37.5 hours per week. Flexible working will be required. Salary – £40,000 – £45,000
Based at Beacon Centre in Sedgley, with responsibility across the charity’s geographic operating footprint. Reporting to the Chief Executive Officer.

Beacon is a charity with a bold vision of making a visible difference for people living with sight loss, helping them to live fuller, more independent lives. With the Chief Executive and the Executive Leadership Team (ELT) you will be responsible for developing, implementing, evaluating and achieving the Ambition 2025 strategy. Building on the organisation's people, systems and assets, you will be part of the team that ensures the long-term performance and sustainability of the charity to the benefit of its customers and supporters.

As Health & Wellbeing Director, you will lead on developing Beacon’s Health & Wellbeing services offer to a wider sight loss customer base and their carers across its operating geography. You will provide leadership across our regulated care, day activities provision, community development and employment programmes, empowering staff to put our customers at the centre of their service provision. Engaging with strategic influencers and developing a range of partnerships, you will promote Beacon as a provider of choice for citizens, communities and commissioners.

This is an exciting time for Beacon, and the successful candidate will have the opportunity to lead a new directorate and make a lasting contribution to the strategic direction of the charity. The ideal candidate will have experience of:

- Strategic senior management in a dynamic, fast paced and challenging environment
- Proven track record of overseeing the delivery of regulated care and day services, including compliance with Care Quality Commission and Local Authority Adult Social Care
- Experience of developing and managing complex budgets, including external funds
- Excellent people manager, with the ability to inspire and empower staff to perform at their highest level
- Proven entrepreneurial abilities and demonstrable experience of leading business planning processes from vision to implementation to evaluation

In return, we offer flexible working, on site restaurant facilities, competitive benefits including generous holiday allowance, Simply Health Cash Plan and pension, plus a fun environment, led by an inspirational CEO.

If you are interested in the above vacancy, please select the apply button shown.

If you do not hear within two weeks of applying, please assume you have been unsuccessful.

Due to business need, we will be reviewing candidates on a case by case basis. As such, please apply as soon as possible to avoid disappointment.

Other organisations may call this role Head of Support Services, Head of Social Care, Support Services Director, Care Services Manager, Head of Care Services, Care Services Director, Health Services Director, or Wellbeing Services Director.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are looking for someone to help us to establish our first ever apprenticeships! Ambition Institute is mobilising to deliver higher level apprenticeships for qualified teachers from 2020 - enabling schools to use their apprenticeship levy to maximise impact on pupil outcomes through supporting their educators to keep getting better.

This role will develop expertise, advise internal teams and provide the interface with external accreditation partners and agencies, to award accreditations across our programmes and access associated funding.

The manager will be responsible for coordinating activities across departments to ensure that all accreditation requirements are fulfilled, and appropriate standards are maintained, establishing and overseeing efficient administrative systems. They will also support development work to secure new accreditations where needed.

The ideal candidate will possess the following qualities: 

• A strong commitment to helping educators serving children from disadvantaged backgrounds to keep getting better
• Previous experience of securing, awarding and/or ensuring compliance in the provision of accreditations 
• Strong project management skills with experience of complex projects with multiple stakeholders
•  Ability to understand and interpret complex regulations and provide advice to other specialist teams
• Good knowledge of EFSA funding rules and apprenticeship provision and requirements in general
• Excellent communication skills with the ability to persuade & influence
• Excellent stakeholder management, building positive and effective relationships with internal teams in a matrix structure as well as external agencies.
• Experience of developing and working with processes and systems relating to compliance and data management.
• Experience of working with large amounts of data, including interrogating and quality assuring large datasets, and the submission data returns to external agencies.
• A high degree of self-motivation and initiative, with the ability to proactively progress projects, making sound judgements on when to act and when to seek guidance, support or approval.
• Exemplary organisational skills to manage a complex workload to a high standard with meticulous attention to detail. 

Our offer 

We are happy to announce that we will be able to offer you: 

• Flexibility on how you work – agreed between you and your line manager 

• A competitive annual leave entitlement of 25 days, plus bank holidays 

• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 

• Competitive salary rates

• Access to an interest free season ticket and bike loans, as well as eyecare vouchers 

• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 

• A robust learning and development offer that ensures your continuous professional development 

How to apply 

To apply for any of our vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Unfortunately, due to the number of applications we receive at this stage we will not be able to contact unsuccessful applicants.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation. 

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.  

We are looking for an entrepreneurial fundraiser, passionate about tackling educational disadvantage, to work with our CEO and wider team in dramatically scaling up our fundraising programme.

The ideal candidate will possess the following qualities:

• A strong commitment to education, the non-profit sector and raising the aspirations, achievements and life chances of all children
• The drive, adaptability and initiative to move conversations forward and close them, with a proven track record of turning ideas into actions and outcomes.
• Experience writing proposals and applying for grants to secure donations of at least five figures – ideally from a range of sources, including individual philanthropists, grant-making organisations or companies.
• Exceptionally strong communicator: able to listen and build rapport. You are able to generate trust in you and in our work, and persuade people to give support.
• Excellent organisational and time management skills: experience successfully planning and managing multiple, varied projects and relationships.
• Ability to think critically and creatively to solve problems.
• You take ownership of your work and you enjoy working collaboratively and contributing to a supportive team.

Our offer 

We are happy to announce that we will be able to offer you: 

• Flexibility on how you work – agreed between you and your line manager 

• A competitive annual leave entitlement of 25 days, plus bank holidays 

• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 

• Competitive salary rates

• Access to an interest free season ticket and bike loans, as well as eyecare vouchers 

• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 

• A robust learning and development offer that ensures your continuous professional development 

How to apply 

To apply for any of our vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Unfortunately, due to the number of applications we receive at this stage we will not be able to contact unsuccessful applicants.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation. 

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.  

We have an exciting opportunity for a senior HR professional to join Midland Heart as Director of HR Operations. With responsibility for our full generalist HR Operations remit, including business partnering, transactional processing, payroll, reward & benefits, this role is key to our delivering the People Focused goals of our “Making What Matters Brilliant” corporate plan. 

Director of HR Operations
Ref: SYS-4276
Job Type: Corporate Services
Contract Type: Full Time, Permanent
Location: Birmingham, B15 1LZ
Salary: circa £90,000 per annum
Hours: 35 hours per week

You’ll be an experienced and credible HR professional who truly connects with our purpose – with the ability to identify clear lines of sight between our mission and how HR Operations support our people to deliver brilliant landlord services.

Leading and developing highly professional and close-knit teams, you’ll be the driving force behind a strategy that delivers a value adding HR Business Partner service, a payroll function that’s robust and reliable, as well as a reward and benefit offer that allows us to remain competitive and offer benefits that recognise that all colleagues aren’t the same. You’ll join us during a period of exciting and significant change, as we deliver our new strategy. You and your team will play a key part in enabling this transition; implementing new ways of working on the back of a new HRIS and continually improving HR processes and interventions to ensure we get the basics right and do what we say we will.

Our ideal candidate? You’ll be a highly experienced HR generalist with proven experience of delivering a truly value adding HR service. Knowledge of the sector isn’t as important to us as common sense, pragmatism and resilience. You’ll be a credible communicator and influencer, with the ability to work with HR colleagues and collaborate with our stakeholders across the organisation to enable the delivery of our strategic ambitions. It goes without saying that you’ll have the track record of leading teams, projects, change and managing budgets needed to make a success of this role.

What’s in it for you? As well as the opportunity to join a sector leading Housing Association and lead a highly valued team, you’ll benefit from our CIPD award winning reward package. We’re a flexible employer, focussed on outputs. Based at our Bath Row office in the centre of Birmingham, this role is offered on a permanent basis with a competitive salary, plus a car allowance. Alongside a generous leave entitlement, you will have access to PHI, generous pension arrangements, and a range of voluntary and salary sacrifice benefits.

Closing date: 9.00am on Monday 28th October 2019

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete the application process.

Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted we will assume the candidate is our own.

No agencies please.

Learning and Development Officer
London, EC4 or Birmingham, West Midlands (with some travel to training sites)

About Us

Money Advice Trust provides free information, advice and resources to help people successfully manage their finances. With demand for money advice consistently outstripping supply, finding more efficient ways of helping people is at the heart of our work.

Every year, we provide thousands of free training places for money advisers across the UK through our ‘Wiseradviser’ programme through both face-to-face and online channels. We enable trainees to help people across the UK tackle their debts and manage their money with confidence.

We’re now looking for a Learning and Development Officer to join us and support the success of our Wiseradviser programme, working from our London or Birmingham offices.

The Benefits

- Salary of circa £26,500 per annum (circa £28,000 with London Weighting)
- Generous pension
- Death in Service
- A range of health and wellbeing benefits
- Money saving initiatives 
- Rewards for working in line with our values
- 29 days’ annual leave, the option to buy/sell leave and one duvet day per quarter (taken out of leave allowance)

If you are a money adviser with knowledge of e-learning systems, this is a brilliant opportunity to help other debt advice professionals to improve their expertise and do more to help those facing financial difficulty. 

Money Advice Trust is an exceptional organisation to grow with. Not only do we live by a strong set of values that ensure all our teams are supportive, innovative and balanced, we also help hundreds of thousands of people each year through advice and face-to-face interaction.

You will have the chance to contribute to the development of our training offering, including leading our course review process, to ensure people are given the support they need to tackle their debt. 

The Role

As a Learning and Development Officer, you’ll co-ordinate our free Wiseradviser training, which provides training to debt advisers across the UK.

You’ll organise face-to-face training and e-learning support, providing excellent customer service to both debt advisers and the tutors delivering training. 

Additionally, you will: 

- Book tutors and venues for training 
- Support course development and review projects
- Work with subject matter experts to improve learning materials 
- Contribute to quality assurance processes 
- Travel to sites to support the smooth running of events 

About You

To join us as a Learning and Development Officer, you will need: 

- Experience of working as a money adviser, with expert knowledge of the UK debt advice sector
- Experience of e-learning systems 
- Sound knowledge of translating technical debt advice into plain English 
- The willingness to travel to sites throughout the UK

Ideally, you’ll have experience of working in the not-for-profit sector, but this is not essential.

We want to hear from you if you’ve worked as a Debt Adviser, Debt Advisor, L&D Advisor, Money Adviser, Learning and Development Advisor, Debt Advice Trainer, L&D Co-ordinator, or Training Officer. 

Webrecruit and Money Advice Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are seeking your next challenge as our Learning and Development Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We’re searching for a successful candidate who will led a team of senior associates and associates across a range of programmes ensuring a high quality participant experience. They will also work collaboratively across the organisation as the Participant Support lead on the NPQ Alliance programme providing an excellent customer experience for our partners on this programme.

If you have excellent customer service skills, alongside being able to manage multiple priorities with excellent attention detail this may be the role for you.

The ideal candidate will possess the following qualities: 

• A strong commitment to helping educators serving children from disadvantaged backgrounds to keep getting better

• Experience of delivering excellent customer service

• Proven strong stakeholder management (internally and externally) including ability to deal with difficult conversations

• Detail orientated and proven ability to ensure accuracy and a meticulous approach to data

• Ability to shape communications through the use of multiple channels to engage and support participants through their learning journey

• Excellent organisation and ability to take a strategic approach to the end to end programme journey. 

• Excellent communication skills (written and oral)

•  Excellent team management skills.

•  Good budget management skills.

• Ability to create and implement processes to make improvements

• Proactive and ability to take a solution-focused approach to problems

• Ability to manage multiple and competing priorities 

Our offer 

We are happy to announce that we will be able to offer you: 

• Flexibility on how you work – agreed between you and your line manager 

• A competitive annual leave entitlement of 25 days, plus bank holidays 

• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 

• Competitive salary rates

• Access to an interest free season ticket and bike loans, as well as eyecare vouchers 

• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 

• A robust learning and development offer that ensures your continuous professional development 

How to apply 

To apply for any of our vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Unfortunately, due to the number of applications we receive at this stage we will not be able to contact unsuccessful applicants.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation. 

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.  

We are looking to recruit to the exciting post of Service Quality Officer, 0.5 FTE, within the Service Development team until March 2020.

You will be part of a dynamic team working with 350 debt advisors based in over 130 advice agencies delivering a large debt advice project in England and Wales.

You will have a massive contribution to the success of the project by monitoring and improving the quality of debt advice delivered.

This busy and varied role will not only test your influencing and negotiating skills, but provide the opportunity to work with a variety of originations and individuals. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Both internal and external candidates are required to complete an online application form using the job pack, identifying their experience against the essential and desirable criteria.