Front Desk And Administrative Volunteer Volunteer Roles
Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our new brislington furniture store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or online enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Typical tasks include:
· Dealing with face-to-face, phone and online enquiries, supported by the team
· Reception and front of house duties, helping around the cashier desk
· Completing administration procedures accurately
· Arranging collections of donations via our local van teams
Volunteering with the British Heart Foundation comes with plenty of benefits too…
· A 25% discount on donated goods and 10% discount on New Goods in our shops
· Unlimited, free, and confidential support by Retail Trust
· Access to training and development
· Reasonable travel expenses reimbursed
· Refreshments available
· Volunteer certificates, references and long service awards provided
· Access to discounts with other retailers
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
The client requests no contact from agencies or media sales.
Action Village India
Action Village India (AVI) is a small, UK-based charity that fundraises for Indian NGO partners to deliver programmes that will best assist the poorest and most marginalised sections of communities in rural India. AVI supports campaigns for social justice and equality on Gandhian principles of nonviolence.
You will be working hand-in-hand with a small and very agile team in the London office and as such the internship will be a fantastic opportunity to ground yourself in the basics of charity day-to-day administration, communication and event fundraising.
Working Information:
Location: London – Dalston Junction
Hours: 2 days per week plus attendance at WOMAD Festival 24-29th July 2024
Duration: 8-10 weeks. Internship to start early June (negotiable) and ending in the first week of August.
Starting date: 5th June 2024
Job Purpose:
Part of Action Village India’s fundraising strategy is raising funds and awareness through events. The biggest fundraising event we hold every year is Madras Café, held at Womad Festival at the end of July. Madras Café began its life as a Chai and leaflet stall over 30 years ago to help educate people about Action Village India and the difficulties people in rural India faced; today it is an established festival institution serving delicious Indian food to over 4000 people over three days. Madras Café is run and organised by a group of volunteers. The Action Village India team holds a stall in the Madras Café tent selling ethical products made in India, showcasing our exhibition and informing people about the work of Action Village India and our partners.
During your internship, you will take the lead, in collaboration with the Communications, Fundraising and Operations Manager, of the organisation of the Action Village India information desk. This will include managing the sale of products and the managing of volunteers for the Action Village India stall. You will also assist the Exhibition intern with the production of the Exhibition which will be showcased at WOMAD.
You will also get involved in supporting other fundraising events such as our online gift shop and annual Walk for Women.
Main duties and responsibilities:
Duties will be tailored to meet the learning objectives of a successful internship candidate. If you have a particular interest in developing fundraising skills not directly listed below, please ensure these are highlighted in your cover letter.
1. Event management
§ Administration of sponsorship fundraising events – registration of runners/riders/walkers and their donations
§ Invite and liaising with guests and volunteers for upcoming events
§ Lead on the organisation of the Action Village India information desk at Womad
§ Assist with the organisation of the exhibition at Womad
§ Provide liaison between, and support to, Action Village India and the established Madras Café team
§ Feed into the event communications, press and audience engagement strategy
§ Organise the front of house desk for AVI
§ Assist with photographic exhibition hanging, stall set up and pack up
§ Liaise with volunteers and coordination of volunteers during the festival
§ Design & Develop (and where possible run) new fundraising events
2. Fundraising Support
§ Supporting fundraising opportunities through events and the AVI ethical gift shop
3. Communications & Office Management
§ Helping with the day to day running of the office, including communication with enquirers and supporters, and the online gift shop
§ Assisting with the production and printing of leaflets, appeals and fundraising materials
§ Assisting with the distribution of mailings; appeals, newsletter, and membership
§ Creating content for various social media platforms
General Responsibilities
- Abide by organisational policies, codes of conduct and practices
- Support and promote diversity and equality of opportunity in the workplace
- Keep confidential any personal, private, or sensitive information
- Any other duties commensurate with the accountabilities of the post
Person Specification
§ Excellent communication skills face to face, on the phone and by email.
§ Ability to work alone and use own initiative to develop systems, deal with practical situations as they arise
§ IT skills and experience at a level that support email, database, social media and use of spreadsheets and graphic design skills such as for our newsletters (desirable)
§ Ability to stay focused and efficient in the face of changing priorities, and to deliver work in a timely manner
§ Commitment to the values and ethos of AVI
§ Ability to work well in a team with a flexible approach
§ An ability to apply awareness of diversity issues to all areas of work.
§ Keen interest in event management
§ Proactive, creative and enthusiastic
§ Desire to learn, develop and advance personal career prospects
§ Knowledge of rural development in India (desirable)
Terms of Internship:
This is a voluntary position. Action Village India will cover travel expenses (from within London) to the office in Dalston and lunch costs for days worked in the office (up to £10 a day – if travel costs are higher, this can be discussed). All expenses must be itemised, and receipts provided. The cost of your Womad ticket and travel will be covered.
Accessibility:
We would like to offer our sincere regrets that due to the location of our office this position isn’t suitable for anyone with additional accessibility needs. The Action Village India is on the second floor with a narrow staircase and no lift. If this situation changes in the future, we will update the information to our vacancies.
The client requests no contact from agencies or media sales.