Frontline Services Advisor Jobs in London, Greater London
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
The Homelessness and Housing Law Specialist Advisor will work alongside our client services teams across England, to prevent and end homelessness for people we support. Providing expert advice, support and advocacy to our staff and members in the most complex cases.
Salary: £38,585 (regions) or £42,746 (London) per annum
Hours: 35 hours per week (open to compressed hours in line with Crisis’ Flexible Working Policy)
Location: To be based in any of the Crisis Skylights in Edinburgh, Newcastle, Liverpool, Birmingham, Oxford, South Wales, Central London, Croydon, or Brent, but with home working as an option in line with Crisis’ Hybrid Working Policy
About the role
We are looking for an expert on homelessness legislation (the Homelessness Reduction Act) and relevant housing legislation to contribute to Crisis’ mission of ending homelessness. You will provide advice and casework covering complex areas of both housing and homelessness legislation to frontline employees working directly with people experiencing homelessness and at risk of homelessness in England. You will be an advocate for our members, by using housing law knowledge to request temporary housing from local authorities, for those who are street homeless. You will have the opportunity to produce housing law briefings, template letters and a toolkit of resources including checklists to support staff when working with beneficiaries.
About you
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Demonstrable track record of successfully preventing and relieving people’s homelessness through advocacy and the application of relevant homelessness and housing law, including complex cases such as people with different immigration status.
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Expert knowledge of relevant homelessness and housing legislation, including Housing Act 1996 Parts VI and VII, Homelessness Act 2002 Homelessness Reduction Act 2017, Protection for Eviction Act 1977, Landlord and Tenant Act 1985
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Knowledge of the issues affecting homeless people and the impact and interaction of welfare and immigration policies on homelessness
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Familiarity with local authority housing options services and their processes
You may have experience in, Housing and Homelessness Law, Local Authority Homelessness or Housing Options teams, Advice and advocacy, specialist casework.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 14 April 2024 (at 23:59)
Interviews will be held W/C 22 April 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Funded By: City Bridge Foundation
Citizens Advice Southwark has been awarded funding by City Bridge Foundation to provide a welfare benefits advice service for Southwark residents and we are now seeking to recruit a full time welfare benefits caseworker.
The caseworker will be based between our two main offices in Peckham and Walworth and will assist with raising awareness and completing benefit claims, advocating on behalf of clients and submitting reviews and appeals. The caseworker will also train a team of volunteers to increase capacity and expertise and will act in a consultancy role for generalist advisers and frontline workers in other agencies in the borough.
To be successful you will need:
· At least one year’s full time (or part time equivalent) paid or unpaid recent experience of advice work.
·An in-depth knowledge of welfare benefits including those related to disability and sickness.
·To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Wednesday 17th April 2024
Interviews: Monday 22nd April 2024
Salary: £32,076 starting salary (salary range will increase due to max £34,834 via the length of service) per annum pro rata. Plus, Inner London Weighting of £4.087.65 if based in London pro rata per annum.
Contract: Fixed Term basis until 31 August 2025
Hours: Part-time 24.5 hours per week (excluding lunch breaks) until 31st August 2024 and 14 hours per week from 1 Sept 2024 to 31 Aug 2025 (we are seeking funding to increase the hours of work).
Location: London Office, with regular travel outside London and to other offices (with flexibility for UK-based hybrid working).
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
To succeed in the role you will need to demonstrate:
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Understanding of the wider needs (including legal immigration advice needs), hopes and experiences of asylum seekers and refugees in the UK with an understanding of how the UK’s hostile and racialised border regime impacts those affected by it.
- Understanding of the different OISC levels and how they relate to the advice needs of people in the immigration system.
- Facilitation, networking and partnership-building skills, with the ability to initiate and maintain effective collaborative partnership projects or partner network meetings.
- Experience of leading on creating, developing and maintaining partnerships with voluntary, legal or asylum/refugee/migrant sector organisations with a specific purpose.
- Experience of organisational needs assessments leading to an organisational development plan in the context of voluntary sector organisations and their specific needs.
- Understanding of the experiences and needs of different kinds of voluntary sector organisations.
- Experience of either applying for grants or issuing grants / funding, managing small grants (either as grant holder or a grant maker) and ensuring grant monitoring and evaluation is submitted and meets the grant conditions.
- Experience in drafting sensitive and detailed contractual documents between organisations such as Service Level Agreement and/or Memorandum of Understanding.
- Experience of community development work or organisational capacity building that is empowering, preventative and / or asset-based.
- Understanding of how organisations can be supported to increase asylum and immigration legal advice provision within their services, as well as across local area networks.
- Experienced Project Manager who is able to plan and manage their own workload.
- Strong communication skills, including the ability to create accurate verbal and written content, presentations and reports in English and confidence to use Information Technology to the required standard.
- Ability to communicate key information about the OISC and the regulation of immigration advisors to organisations of all sizes.
- Experience or understanding of how digital technologies and user research methodology can support capacity building programmes.
Those with lived experience as a refugee are particularly encouraged to apply
Closing date: 23:59 Sunday 14 April 2024
Interviews: 1 May 2024 (on Zoom)
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
· Skilled Worker visa: shortage occupations
· Skilled Worker visa: shortage occupations for healthcare and education
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Team working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and be co-located in the Housing department at Merton Civic Centre.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role is a hybrid working role based in the Housing department, Merton Civic Centre.
As an Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Team working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and be co-located in the Family Wellbeing Hub of the Children's Social Care Department at Merton Civic Centre.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role is a hybrid working role based in the Family Wellbeing Hub of the Children's Social Care Department at Merton Civic Centre.
As an Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Team working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and be co-located in the Housing department at Merton Civic Centre.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role is a hybrid working role based in the Housing department, Merton Civic Centre.
As an Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
London: £70,995 to £87,781 | National: £60,014 to £76,800
The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive.
This post can be based remotely with occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London, for individuals based close to an COP office then the team are in a couple of days a week. They offer extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
The Head of Finance and Procurement will report to and work closely with the Director of Enabling Services leading the Finance Team. This team is highly competent, reliable, and experienced in what they do. A Senior Leadership role supporting the Chief Executive and Directors to lead, plan and implement the College’s agreed strategic priorities, ensuring products are fit for purpose and have the greatest overall benefit for end-users in policing.
The key responsibilities of the Head of Finance and Procurement will be:
- Engage, build and influence relationships with internal and external stakeholders providing strategic vision, leadership and accountability. Evaluate the impact of College policy, products and services to understand stakeholder impact and contribution to the College’s agreed strategic priorities Champion the efficient use of College resources and budgets
- Develop transformational strategy, policy and proposals to deliver the organisation’s agreed strategic priorities, utilising research and best evidence to apply rigour and challenge.
- Lead financial and procurement strategies and planning for the organisation, making appropriate and timely recommendations to the Executive and College Board
- Lead the overall management of day-to-day internal financial controls and assets including the detection and monitoring of fraud, and financial risk management
- Identify, analyse and manage strategic risks proactively, reporting, escalating and putting in place mitigation as appropriate and ensuring all risk assessment is timely, proportionate and balanced with the operational realities and requirements of policing
- Develop, lead and performance manage individuals through line management and/or matrix management arrangements as required, ensuring adequate resourcing is planned to meet objectives and that project and programme management disciplines support the delivery of key initiatives
The successful Head of Finance and Procurement will have:
- You must be ACCA, CIMA or ACA fully qualified finance professional
- Strong ability to build effective working relationships with internal and external stakeholders at all levels and work collaboratively to achieve objectives
- You will have led a team or teams during your career
- Strong ability to effectively challenge and influence others, including more senior colleagues and stakeholders, to ensure the right outcome is achieved
- You will have experience of managing budgets and forecasts, dealing with external stakeholders (such as internal and external audit), and have been involved in risk management and performance management
- Able to communicate with, engage and inspire others at all levels
Robertson Bell is exclusively partnering with the College of Policing to recruit a new Head of Finance & Procurement with the role based remotely or from one of the offices. The benefits package is generous including up to 31 days of personal annual leave and around 28% Employer contribution to pension.
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We seek to change the domestic abuse narrative that asks ‘why doesn’t she leave?’ to ask ‘why doesn’t he stop?’At the same time as delivering interventions, we are working across the domestic abuse specialist sector, public sector partners and beyond to develop sustainable, national systems that respond effectively to perpetrators of domestic abuse.
Our vision is that one day there will be a national approach which sees agencies in all PCC and local authority areas across England and Wales working together with a focus on those who cause harm, the perpetrators, to disrupt abuse and change behaviour.
Our influencing work is changing the UK conversation about domestic abuse, with both national and locally-based elected representatives and the officials and colleagues who work alongside them. Our PPAC Officer, reporting to the PPAC Manager, will be crucial in helping us to develop our engagement, as well as deepen our policy-influencing capacity to support our roll-out of ground-breaking interventions to end domestic abuse and ensure support for the whole family to keep people safe sooner.
You will be joining the organisation at a pivotal moment. The Victims and Prisoners Bill will be making its way through its final stages in Parliament and a General Election is likely to take place in 2024, providing an unmissable opportunity to ensure that SafeLives’ priorities for improving the response to domestic abuse are taken forward by the next Government.
Location: London office and/or remote working, with regular meetings in London and occasional travel to other locations around the UK, including our Bristol office.
Benefits include a generous package, such as:
- 34 days’ holiday per year plus, public holidays
- Flexible Working (compressed hours)
- Cycle-to-work Scheme
- Eye Care Vouchers
- Pension Scheme with 4% employer contribution
- Childcare Vouchers
- Employee Assistance Programme
- Clinical Supervision
- Holiday Purchase Scheme (buy up to an additional 5 days)
- Enhanced Family Leave Policies
- Enhanced Sick Pay
- Professional Development Fund
- Individual Learning Budget
- Restorative Practice Training
- Time Off In Lieu.
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: Monday 15th April 2024.
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are recruiting a volunteer officer to coordinate our volunteer-run projects and activities, currently delivered by 60+ committed volunteers. Managed by Praxis support coordinator, the candidate will work with services and function leads to identify and develop volunteer roles responding to the organisation's and service users' needs, with a particular emphasis on volunteer opportunities for people with lived experience of migration.
Praxis is a dynamic, award-winning human rights charity supporting migrants in crisis or at risk, ensuring that their essential human needs are met and they can overcome their barriers. We have more than 35 years of experience working with migrant communities, and in 2019 we supported around 2,000 people through expert legal advice, housing and peer support. Our holistic approach supports people away from a point of crisis and destitution towards safety, economic independence, social engagement and greater emotional wellbeing.
At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.
Please see our website to find out more about our work.
If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, who will contact you to discuss how we can help.
For further details, please contact Maria Iglesias, Head of Services Operations or Teya Cooper Support Coordinator.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.
The client requests no contact from agencies or media sales.
The Masonic Charitable Foundation (MCF) is looking for an enquiry officer with call handing experience to join the frontline service team. Each month we receive hundreds of requests and queries from applicants who require the help and support offered by the MCF.
You will have excellent customer service, communication, IT and organisational skills along with an ability to quickly build a rapport with callers and instil confidence.
We are looking for a team player, who is able to support colleagues and prioritise the needs of the team. A high level of personal resilience is also required due to the quantity and the nature of the enquiries we receive.
Previous experience in a comparable role is desirable, but not essential, as full training will be provided. If you have a willingness to learn and can demonstrate appropriate transferable skills
Day to day responsibilities include answering calls and responding to requests for a range of support, allocating cases to our Advice and Support Advisers and Visiting Volunteers, awarding small grants for counselling and medical consultations and keeping detailed records of calls and communications on our internal data base.
Details
Post: Enquiries Officer
Description: As part of the wider team, our Enquiry Officers are often our applicant’s first point of contact with the MCF and play a key role in our application process as they triage callers
Hours: 34 hours per week (early finish on Fridays)
Hybrid: Work from home two days per week (after successful induction completion)
Salary: £31,525 to £34,306 (depending on experience)
Holiday: 25 days (rising to 30 after 5 years’ service), plus additional 3 days to be taken between Christmas and New Year
Benefits: Excellent package including contributory pension, medical and dental plans, access to various health, wellness and retail benefits and continual professional development.
Reports to: Enquiries Team Leader
Team: 3 x Enquiries Officers, Enquiries Team Leader
Please note this job is subject to a basic DBS check.
About the Masonic Charitable Foundation
The Masonic Charitable Foundation (MCF) is one of the UK’s leading charities, providing a range of benevolent support to individuals and awarding grants to local and national charities.
Our work helps to encourage opportunity, promote independence and improve wellbeing for thousands of people each year. Last year, the MCF awarded support totalling around £20 million. Our support is funded from the donations of freemasons, their families and friends.
The MCF was founded in 2016 following the merger of four charities that had operated separately since the eighteenth century.
Main responsibilities
· To answer calls to the 0800 professionally and courteously, listening carefully and responding sensitively to their needs in the moment.
· To respond to voicemails and emails accurately with appropriate support and information.
· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately
· Provide an excellent first impression of the enquiry line and the MCF
· To accurately and consistently record details and information on our system
· To process grants to enable applicants to access medical consultations and the emotional, mental health service
· To work effectively as part of the team, collaborating and supporting colleagues to manage the work load and meet the teams Key Performance Indicators
· To signpost applicants to other sources of advice as appropriate
· To act as the first point of contact and to build and maintain excellent working relationships with our contacts in England and Wales
Person specification
Essential
• Educated to A-level (or equivalent)
• Experience of working within customer service
• Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation
• A sound knowledge of the charitable sector
• Excellent communication skills including:
- Polite and calm telephone manner
- Ability to tailor communication to suit audience
- Ability to diffuse high-emotion calls
- Able to quickly establish rapport
- Strong written skills – ability to communicate in a clear and concise manner
• High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing
• Ability to work well under pressure
• Organisation and effectiveness skills:
- Prioritisation
- Meeting deadlines
- Attention to detail
• Team working skills:
- Ability and willingness to put the team first
- Supporting and collaborating with colleagues
- Build and maintain effective working relationships
• IT, particularly MS Office applications
Desirable
• Vocational or professional qualification in education; health or social care
• Experience of working on an advice line, enquiries line, helpline, contact centre or similar
• Previous customer-facing role
• Experience of working alongside volunteers.
• Administration
· Good knowledge of one or more of the following:
- Health
- Care
- Education
- State benefits
- Personal finances.
The client requests no contact from agencies or media sales.
Job Title: Senior Policy Research Officer
Directorate: Strategy and Knowledge
Team/Department (if specific): Policy and Public Affairs
Salary range: £35,423 (plus £3,366 London weighting)
Location: London (hybrid working, with at least one day- Tuesday- in the office). The post holder will occasionally be expected to travel to locations across the UK.
Working hours: 35 hours (flexible working may be considered)
Date Written/ Amended: March 2024
Context and Background
The NSPCC's vision is that together, we can stop child abuse and neglect. Through the collective power of our staff, volunteers, supporters, partners, and over 100 years of experience we will move closer to achieving that vision.
We launched our ten-year strategy in 2021, which is centred around three impact goals. This is the difference we want to make by 2031:
1. Everyone plays their part to prevent child abuse: we'll work together to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.
2. Every child is safe online: together, we'll transform the online world, so it's safe for every child to go online.
3. Children feel safe, listened to and supported: more children will be able to speak out, so they feel safe, listened to and understood - and abuse doesn't shape their future.
The Policy and Public Affairs (PAPA) team is part of the Strategy and Knowledge Directorate at the NSPCC. The Directorate exists to help shape the world around us - and what the NSPCC does - so that it reflects what we have learned and can help keep children safe from abuse.
The PAPA team works across the four nations of the UK to influence legislation, policy and practice to ensure they are as effective as possible in keeping children safe. We focus on policy priorities through our five core workstreams: the child protection system and children's social care; early years and health; child sexual abuse; online safety; and young victims and witnesses.
We are recruiting a Senior Policy Research Officer to develop and deliver our early years and health policy work to deliver real change and reform in the best interests of children.
The post holder will work in the UK/England part of the Policy and Affairs Team focussed on influencing the Westminster Government. The role involves a variety of responsibilities including policy research, policy development and public affairs. This is a great opportunity to drive policy work in an exciting policy area, by building a strong evidence base and contributing to effective influencing strategies.
Job purpose
The Senior Policy Research Officer will be responsible for undertaking policy research to achieve the NSPCC's strategic goals, using their skills and experience to strengthen the NSPCC's impact on public policy relating to the early years and health. In doing so, they will make a significant contribution to protecting the youngest children from abuse and neglect
Key relationships - Internal
· Reports to the England Policy and Public Affairs Manager
· Colleagues in the wider Policy and Public Affairs team across the UK
· Colleagues in the Media and Campaigns teams
· Colleagues in the Research and Evidence team
· Colleagues in the Services directorate (to ensure policy development is informed by experiences and learning from our frontline professionals/ volunteers)
· Colleagues in the Participation Unit (to ensure the involvement of young people in policy and influencing work)
Key relationships - External
· Key civil servants and policy advisers in the UK Government
· MPs and Peers in the UK Parliament
· Colleagues in relevant voluntary and statutory agencies
· Practitioner bodies
· Key academics, researchers and research networks
Main duties and responsibilities
· Develop and maintain a high level of expertise on priority policy areas, with lead responsibility for early years and health policy.
· Scope, develop and refine NSPCC policies on priority policy issues, putting forward the economic case for change where possible.
· Analyse a wide range of primary and secondary sources of evidence (such as official data sets and statistics, policy documents, academic literature, economic analyses, FOls and survey data) to develop innovative and evidence-based policy solutions to complex problems.
· Prepare high-quality policy outputs such as briefings, summaries, consultation responses, papers and presentations for internal and external audiences.
· Contribute to the delivery of our research activity, working with teams across NSPCC to assess policy and evidence needs, then design and undertake impactful research projects to address these.
· Contribute to the commissioning of methodologically robust and ethically sound research to investigate a substantial child protection challenge, including by devising clearly defined requirements for the work.
· Manage policy research projects from development and commissioning stage through to completion, providing direction and supervision to ensure the highest standards of delivery.
· Develop and maintain a network of key contacts across parliament, the civil service, and civil society, using this network to amplify the NSPCC's voice and take advantage of opportunities to influence policy making.
· Represent the NSPCC on relevant internal and external advisory groups, meetings, and stakeholder events.
· Act as media spokesperson for the NSPCC on relevant subject areas, including live and pre-recorded interviews as well as background discussions with journalists on policy relating to early years and health.
Responsibilities for all Staff within the Strategy and Knowledge Directorate
There is a set of responsibilities for all staff within each directorate.
· A commitment to safeguard and promote the welfare of children and young people
· To maintain an overview of child protection policy and practice
· To maintain an awareness of own and other's health and safety and comply with NSPCC's Health and Safety procedures
· An active commitment to promoting ED&I, safeguarding and trauma informed practice
· An agile approach to work
· To maintain and develop competence in the use of IT systems
Person specification
1) Strong support for the NSPCC's mission and values.
2) Good understanding of child protection, early years, health or related public policy areas combined with knowledge of the wider legal, government and media context.
3) Excellent policy development skills, with the ability to develop and refine policy solutions to complex problems.
4) Proven ability to undertake research (qualitative and/ or quantitative) and analyse findings, with an ability to design methodologically robust and ethically sound research that is delivered to a high standard and agreed timescales.
5) Experience of successfully presenting research accurately to make a clear and compelling case for policy and legislative change.
6) Excellent communication skills including a clear and concise writing style, combined with good oral presentation skills, that can be tailored to a variety of audiences.
7) Good public affairs skills, with strong knowledge of parliamentary processes, sound political judgement, and experience of contributing to the delivery of influencing strategies to secure support from decision makers in parliament and beyond.
8) Ability to work on own initiative with strong organisational and project management skills, including demonstrable experience of project managing small research projects, working at speed and under pressure when required, while successfully managing project progress, risks and quality.
9) Strong interpersonal skills with the ability to build constructive working relationships with external stakeholders, as well as to work effectively as part of an internal, cross departmental team.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Job Title: Policy and Public Affairs Assistant (UK/England)
Directorate: Strategy and Knowledge
Team/Department (if specific): Policy and Public Affairs
Salary range: £21,840 to £22,362 (starting at the bottom of the range) Plus £3,366 London weighting
Location: London (hybrid working, with at least one day- Tuesday- in the office). The post holder will occasionally be expected to travel to locations across the UK.
Working hours: 35 hours (flexible working may be considered)
Context and Background
The NSPCC's vision is that together, we can stop child abuse and neglect. Through the collective power of our staff, volunteers, supporters, partners, and over 100 years of experience we will move closer to achieving that vision.
We launched our ten-year strategy in 2021, which is centred around three impact goals. This is the difference we want to make by 2031:
1. Everyone plays their part to prevent child abuse: we'll work together to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.
2. Every child is safe online: together, we'll transform the online world, so it's safe for every child to go online.
3. Children feel safe, listened to and supported: more children will be able to speak out, so they feel safe, listened to and understood - and abuse doesn't shape their future.
The Policy and Public Affairs team works across the four nations of the UK to influence legislation, policy and practice to ensure they are as effective as possible in keeping children safe. We focus on policy priorities through our five core workstreams: the child protection system and children's social care; early years and health; child sexual abuse; online safety; and young victims and witnesses. You will have the opportunity to work across a range of different policy areas.
We are recruiting a Policy and Public Affairs Assistant to support the work of the Policy and Public Affairs team in delivering real change and reform in the best interests of children.
The post holder will work in the UK/England part of the Policy and Affairs Team focussed on influencing the Westminster Government. The role involves a variety of responsibilities including assisting the team with parliamentary monitoring, policy analysis, organising meetings and events including with parliamentarians. This is a great opportunity to develop policy and public affairs skills as part of a high-performing, award-winning team.
The post holder will also support colleagues from across the UK by collaborating on one or more of our workstreams. You will support with project delivery, research into specific policy issues, as well as communication with internal and external contacts.
Job purpose
The Policy and Public Affairs Assistant (UK/England) will be responsible for undertaking a range of advocacy work to achieve the NSPCC's strategic goals. This will include supporting policy analysis and development, policy research and public affairs and influencing activities. The postholder will use their skills and experience to strengthen the NSPCC's impact on public policy and legislation, and in doing so make a significant contribution to keeping children safe.
Key relationships - Internal
· Reports to Policy and Public Affairs Manager in England
· Colleagues in the wider Policy and Public Affairs team across the UK
· Colleagues in the Strategy and Knowledge Directorate including peers in the Assistants' Forum
· Colleagues in the Media and Campaigns teams
· Colleagues in the Services directorate (to ensure policy development is informed by experiences and learning from our frontline professionals/ volunteers)
· Colleagues in the Participation Unit (to ensure the involvement of young people in policy and influencing work)
Key relationships - External
· Key civil servants and policy advisers in the UK Government
· MPs and Peers in the UK Parliament
· Colleagues in relevant voluntary and statutory agencies
· Practitioner bodies
· Key academics, researchers and research networks
Main duties and responsibilities
· Conduct desk research to scope public policy positions on a range of key issues. Develop and maintain a good understanding of key policy developments and provide advice and/or information to colleagues about the possible impact of such developments
· Summarise policy documents, research reports and parliamentary debates for members of the Policy and Public Affairs team in England, across the UK and other relevant colleagues within the NSPCC.
· Support the drafting of responses to government consultations, policy briefings and other public policy initiatives.
· Monitor relevant parliamentary activity and ensure that Policy and Public Affairs colleagues are kept up to date with developments in the field of child protection.
· Provide the Policy and Public Affairs team with administrative support, including ensuring financial processes are completed in a timely way
· Support with the organisation and smooth running of meetings and events, including taking minutes
· Coordinate and support the work of one or more of the Policy and Public Affairs team workstreams to ensure maximum four nations collaboration.
· Represent the NSPCC with colleagues at meetings with external stakeholders. This may include deputising for more senior colleagues on occasion.
· Support the delivery of influencing campaigns, help organise our communication with key stakeholders in a well-planned, clear, and effective manner.
Responsibilities for all Staff within the Strategy and Knowledge Directorate
There is a set of responsibilities for all staff within each directorate.
· A commitment to safeguard and promote the welfare of children and young people
· To carry out the responsibilities of the post in a manner consistent with promoting equality and diversity, and which demonstrates respect for children's rights.
· To participate actively in regular department and team meetings, contributing to strategy, discussions and decisions.
· To maintain an awareness of own and other's health and safety and comply with the NSPCC's Health and Safety policy and procedures.
· A willingness to take a flexible approach to work.
Person specification
1) Strong support for the NSPCC's mission and values.
2) Ability to collect data/ information from various sources, analyse findings and present them clearly and accurately in a way that meets desired outcomes.
3) Strong written skills, the ability to write clearly, concisely and persuasively in a variety of formats and for a variety of audiences.
4) Well-developed verbal communication skills to deal effectively, efficiently and appropriately with internal and external stakeholders.
5) Ability to work on own initiative and be proactive in developing and delivering projects.
6) Confidence in working as part of a team, with experience of working collaboratively with colleagues to help ensure the successful delivery of projects, being flexible where required.
7) Strong organisational and administrative skills, including maintaining information and contact systems.
8) Strong IT skills, with the ability to accurately proof-read and complete basic editing tasks on documents and materials prior to publication.
9) Experience or demonstrable interest in policy, public affairs, and political developments relevant to the NSPCC.
10) Some knowledge of UK parliamentary processes.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18's joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.