RFEA The Forces Employment Charity exists to provide life-long, life-changing support, job opportunities, and training to service leavers, veterans, reservists and their families, irrespective of circumstances, rank, length of service, or reason for leaving. Founded in 1885 and operating across the UK, we have the specialist knowledge and understanding to bridge the gap between military life and civilian employment. We work in partnership with other organisations and employers who, like us, respect and value the unique qualities and abilities of all those who have served. Our vision is a UK where all veterans and their partners lead fulfilling working lives.

We are looking for a highly motivated and skilled Salesforce Developer to lead the ongoing development of the charity's Salesforce NPSP deployment. This is an exciting opportunity for someone with a strong and proven background in Salesforce development, systems design and configuration. This role will be required to design appropriate solutions for new projects as they arise and work alongside third parties as appropriate to deliver successful implementations.

Working from either our London or Birmingham offices, the successful candidate will be responsible for development recommendations, configuration and solutions that provide services to our management team, staff, clients, and key stakeholders. The Salesforce Developer will ensure that development standards are delivered in line with RFEAs digital transformation strategic objectives.

Specific Duties and Responsibilities:

• Serve as primary system developer for the Salesforce environment
• Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits)
• Develop Apex (classes, triggers and flow), Visualforce, (based on specific requirements) to extend Salesforce in order to support business requirements
• Custom User Interface development, including Visualforce pages/Lightning pages, and Lightning Web Components
• Integrations: Use Salesforce APIs to integrate with other systems used in the charity
• Assist with each release cycle to implement and deploy new/updates to existing applications and code
• Ensure all changes are adopted and embedded by clearly communicating and documenting the changes with/ for all relevant users
• Coordinate the evaluation, scope and completion of new development requests
• Work with our Compliance Manager to establish suitable processes to support administrative, development, and change management activities
• Able to deliver end-to-end configuration and change management of the system when improvements are implemented
• Manage delivery of work products by external contractors for large-scale implementations of new functionality
• Assist in training of new users and grow the Salesforce skill set across the charity

PERSON SPECIFICATION

Skills Required:

• A self-starter open to learn and implement best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer.

• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate exceptional verbal and written communication skills

• Must demonstrate ability to communicate effectively with all levels of the charity

• Ability to critically evaluate information and distinguish user requests from the underlying true needs of the charity

• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes

Essential Competencies

• Certified Salesforce Platform Developer I
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Motivated self-starter with ability to work cooperatively within an integrated team dedicated to achieving successful outcomes
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements

Desirable Competencies

• Additional Salesforce certifications e.g. Certified Salesforce Administrator, Certified Javascript Developer (or working towards)
• Experience with non-profit processes
• Empathy for those who have served in the armed forces

This role is 'full time' 35 hours per week on a 12 month fixed term contract (with possible options to extend) and a starting salary of £32,000 rising to £35,000 after a six month probationary period, plus additional employee benefits.

To apply please submit a covering letter and applicable CV. Applicants are asked to provide their 'trailblazer.me' profile link within their application. The closing date is 26th August 2021. Interviews will take place in early September for an immediate start where possible.

Security Clearance

Successful candidates will be required to undertake Ministry of Defence security clearance check which requires applicants to have been resident in the UK for over 5 years.

High Value Fundraising Officer

We’re looking for a flexible, creative and proactive individual with strong written and numerical skills, who can remain calm under pressure and while juggling a multitude of tasks.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives.  To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Position: High Value Officer

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Salary circa £25,000 per annum (inner London weighting £3,299 per annum/pro rata or outer London weighting £1,755 per annum/pro rata may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 9 August 2021

Interview Date: 18 August 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Reporting to the Senior Case Creation Manager, you will play a key role in ensuring donors from each of the four teams within the High Value Engagement department (Philanthropy, Trusts & Grants, Bids & Tenders, and Corporate Partnerships) are provided with timely, accurate and compelling information which persuades them to support our work. You will be exposed to the entirety of the Stroke Association’s work and be the “go-to” person in terms of knowing where information is and how to access it with respect to the High Value Engagement department. Your work will help to ensure donors feel well stewarded and appreciated such that they go on to support us further in the future. You will also be deployed, as required and requested by the Senior Case Creation Manager, to any and all of the High Value Engagement Teams to support on specific projects.

About You

You will have experience of writing for external audiences and be comfortable and confident in working with staff at all levels of the organisation.

We are working to build a more diverse organisation: one where we recognise and promote everyone’s individuality with kindness, and where we harness the value and diversity that everyone brings to help deliver our goals. We encourage applications from anyone who wants to be part of that future. And in particular, we would encourage anyone with lived experience of stroke to apply.

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

Trusts Fundraiser, Foundations Fundraiser, Trusts and Foundations Fundraiser, Fundraising, Partnerships Manager, Fundraising Partnerships, Income Generation, Income Generation, Fundraiser, Engagement, Trusts, Foundations, Supporter Engagement, Marketing, Communications, Music, Arts, Bids, Trusts Officer, Foundations Officer, Fundraising Officer, Fundraising and Communications, Trusts Executive, Trusts and Grants, Senior Trusts, Senior Trusts and Foundations, Trusts and Grants Manager, Trusts and Grants Fundraising, Major Donor, Major Donor Fundraiser, Bids, Bids and Tenders, Corporate Partnerships Manager, Income Generation Manager, High Value, High Value Engagement, High Value Fundraising, Philanthropy,

Events Fundraising Officer

The successful candidate will be part of our award-winning Memory Walk team, which sits within our events team as part of the wider fundraising directorate. As a team, we deliver the organisation’s flagship event programme, Memory Walk, which includes the recruitment, event delivery and stewardship of our supporters. We aim to provide the best possible event experience, to increase sign-ups and income, to ultimately support more people affected by dementia.

Events Fundraising Officer Responsibilities:

We are looking for an experienced and ambitious Events Fundraising Officer who will play a key role in the delivery of the Memory Walk programme. The successful candidate will plan, organise and manage a number of mass participation Memory Walk events across our Autumn and Spring seasons. In addition, this role supports the delivery of Memory Walk project areas, including marketing, stewardship and volunteering, among others.

Events Fundraising Officer Requirements:

We are looking for someone with a background in event delivery, and experience in managing mass participation events. You will be enthusiastic, creative, highly organised and a good negotiator. You will have experience working across a variety of projects and be able to prioritise your workload effectively. You will be a strong relationship builder, both internally and externally, and an excellent communicator. You will be experienced in the recruitment and management of volunteers within an events environment.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Event Fundraising Officer
Location: Home Worker (England, Wales and NI)
Contract type: Permanent
Hours: Full time, 35 per week
Salary: £25,806 - £28,181 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 5th August 2021
Interview Date: w/c 2 August 2021

You may have experience of the following: Events Fundraising Officer, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Marketing, Business Development, Donor Management, Third Sector, Fundraising Assistant, etc.

Ref: 101 089

The Fundraising Compliance Manager supports teams in Fundraising to undertake their activities in a manner that meets the highest compliance standards through the provision of training, assurance activities and advice.

In addition the role may be invited to work alongside the Head of Compliance and Risk to deliver other significant projects related to the delivery of the Society’s wider Compliance and Risk strategy.

Fundraising Compliance Manager Requirements:

You will be passionate about Fundraising and committed to helping the team meet its targets and objectives. You will have deep understanding of how Fundraising operates as well as a deep knowledge of the compliance issues that matter. You will be used to helping Fundraising to operate in a supportive, constructive and pragmatic manner. An excellent communicator, you will be at home talking to people at any level of the organisation.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Fundraising Compliance Manager
Location: Home Worker (England, Wales and NI)
Contract Type: Permanent
Hours: Full Time, 35 per week
Salary: £41,585 - £46,725 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 08 August 2021
Interview Date: TBC

You may have experience of the following: Fundraising Compliance Manager, Charity, Charities, Third Sector, NFP, Nor for Profit, Fundraising, Compliance Manager, Fundraising Manager, Compliance Specialist, Compliance Analyst, Financial Compliance, Financial Standards, Fundraising Compliance, etc.

Ref: 101 330

NHS Charites Together is seeking a talented and versatile individual to join the charity at this critical and exciting stage of our growth and development.  NHS Charities Together is the national organisation for the NHS’ official charities with a vision for NHS charities to be the biggest independent supporters of national health and well-being.  This is a very exciting time to join the organisation.

Following the high-profile success of our Covid-19 Urgent Appeal, the Corporate Partnerships Fundraising Executive will be responsible for the delivery of key elements of NHS Charities Together’s future  fundraising strategy. You and your colleagues will build on the success of our 1 million claps campaign with ITV, the inspirational fundraising of Captain Tom, and develop our high-profile partnerships such as Starbucks, Morrisons, XTX Markets, Marks and Spencer’s, The Westminster Foundation, Aviva and more to ensure that NHS Charities Together fundraising is sustainable in the longer term.

You will explore and execute fundraising opportunities for NHS Charities Together, through corporate partnerships working closely with the whole of the fundraising team to ensure that these relationships are built over many years in support of the various campaigns and appeals that NHSCT have/will have such as the NHS Big Tea and Christmas Campaign.

The Corporate Partnerships Team are currently responsible for raising £7m per annum through a myriad of corporate opportunities.  We have developed an enviable portfolio of corporate supporters who have supported via our Covid-19 appeal however there is now a need to continue to develop these relationships and to forge now ones, to grow the income within the charity and to future proof our income for years to come. 

About Reall

Reall is an innovator and investor in climate-smart affordable housing for people living on low incomes in urban Africa and Asia.

Reall’s purpose is to improve the lives of 100M people in urban Africa and Asia by 2030 through affordable housing.  We’re doing this because homes aren’t just a fundamental human right; they unleash unimaginable human potential to shape a future of gender parity, climate resilience, clean air, renewable energy, and socio-economic justice.

The Role

Reall is looking for an exceptional individual to join the Fundraising and Investor Relations team on a 12-month fixed-term contract, with the possibility of an extension based on performance.

This is a critical role within Reall as it seeks to generate new funding by writing compelling and winning proposals.  Reporting to the Head of Fundraising and Investor Relations, this role will also work closely with the Commercial Director and Head of Investment to produce collateral for potential investors into Reall.

Full details are in the job description and person specification, which are available by clicking through to apply for this role.

Why work at Reall?

With a modest UK-based team, Reall is an organisation driven by efficiency, with comparatively huge ambitions and a track record of significant success.

Our internal operations are underpinned by a culture of psychological safety, promoting trust, curiosity, and confidence.  This means that staff feel secure to speak their minds, tackle challenges creatively, and can never be described as risk averse.  A committed investor in its staff, Reall promotes an environment of conscious diversity in all its forms.  You’ll be joining a high-performing, cohesive team with its sights firmly on global impact.

Reall is committed to equality and diversity and is proud to be an equal opportunities employer.  We particularly welcome applications from candidates who are black, Asian, minority ethnic, LGBTQ+, and those who have disabilities, because we believe a diverse and inclusive workforce is important for our organisation and will lead to greater results and enhance our way of working.

The closing date for applications is 27th August, but we will be interviewing suitable candidates as they apply, so early application is encouraged.

To build a fair education for all, we need to unlock the potential in all children – not just some. Together, we’re making it happen. Every day, our work takes us closer to a better future. But we need to do more. It’s a big challenge – and we need your help to take it on.

As Director of Fundraising, you will lead a high performing Fundraising Department, developing and implementing its strategy so that we can grow voluntary income in line with our ambitions. You will be passionate about delivering excellent customer experiences to our donors, internal stakeholders and our beneficiaries. You will provide high-quality leadership to and management of the Fundraising Department, supporting the Leadership Team to achieve their goals. You’ll also confidently influence leaders across the organisation, championing fundraising and securing buy-in, so the team has what it needs to excel.

• Do you possess exceptional relationship building, relationship management and negotiation skills, with demonstrated ability to influence and persuade at the highest level?
• Can you demonstrate your ability to lead and motivate others?
• Do you possess excellent interpersonal skills, be able to influence and build bridges between different stakeholder groups?
• Can you demonstrate your ability to develop departmental strategies, budgets, and plans?
• Do you have experience of income generation in an ambitious, high-performance team?
• Do you understand fundraising performance metrics and how to utilise them to support delivery against objectives?
• Can you demonstrate your contribution to advancing diversity and inclusion?

Yes to the above? Then we want to hear from you. You might be out next Director of Fundraising.

Take a look at the job description and then complete an application on our careers website. Make sure you’ve got your CV and cover letter showing how you meet our essentials ready to upload.

Please note that first and second round interviews will be held on, Monday 9th of August and Friday 13th of August, respectively.

Supporter Experience Officer

We’re looking for an enthusiastic and motivated Supporter Experience Officer to join our Mass Engagement team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives.  To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Position: Supporter Experience Officer

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: £26,000 per annum (inner London weighting £3,299 per annum/pro rata or outer London weighting £1,755 per annum/pro rata may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 30 July 2021

Interview Date: 12 August or 13 August 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The Supporter Experience Officer will be responsible for delivering excellent supporter experiences integrated across different products and audiences to drive income growth. This will include individual giving, lottery, in memory and mass fundraiser products. You’ll work on delivering our busy and successful appeals programme, our newly revamped welcome journeys and will work with the wider team to develop stewardship touchpoints with all of our valued supporters to deepen relationships.

About You

As Supporter Experience Officer, you will have experience working in a fundraising and/or marketing environment and will have key strengths in:

• Good grammatical skills and experience of copywriting and/or reviewing compelling copy
• Experience of working with numbers and/or spreadsheets
• A good understanding of excellent customer or supporter experience
• Organising a busy workload

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

We are working to build a more diverse organisation. One where we recognise and promote everyone’s individuality with kindness, and where we harness the value and diversity that everyone brings to help deliver our goals. We encourage applications from anyone who wants to be part of that future. And in particular, we would encourage anyone with lived experience of stroke to apply.

To fulfil the requirements of the role you must abode and have the right to work in the U.K

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may have experience in areas such as Supporter, Supporter Experience, Supporter Experience Assistant, Supporter Engagement, Supporter Engagement Assistant, Supporter Care, Customer Service, Customer Experience, Customer Contact, Supporter Helpdesk, Supporter Officer, Fundraising, Fundraiser, Fundraising Marketing, Marketing and Communications, Fundraising Officer, Fundraising Assistant, Bid Writing, Bid Writer, Community Fundraising, Income Generation, Individual Giving Fundraising, Individual Giving Fundraising Officer, Individual Giving Fundraising Assistant, Disability, Charity, In Memory, In Memory Fundraising, In Memory Fundraising Officer, Trusts, Trusts and Foundations, Trusts and Foundations Fundraising.

Warwickshire Community and Voluntary Action

is recruiting

Funding and Group Development Officer – Solihull

£26,470 per annum pro rata

22.50 hours per week

Permanent, subject to funding

Do you have experience of successful fundraising and providing support to community organisations?

We are seeking a dynamic and community-minded individual to be based in Solihull, this exciting role requires business skills and a passion for the voluntary and community sector. You will be supporting a service focused on tailored approaches to improve sustainability and impact within communities.

You will have a strong track record of diagnosing organisational challenges and developing action plans. Establishing networks, partnerships and peer support is also key within this role as there will be a geographical focus and delivery around community hubs.

To apply for this role you are required to hold a driving licence and have use of a car for work purposes.

If you think you fit the brief for this exciting role, please view the job opportunity below and apply as per the guidance.

Download an application pack from our website

No CVs please

WCAVA is an equal opportunities employer

Closing Date: Friday 30th July 2021 at 9am

Interviews:  Week commencing Monday 9th August 2021

Midlands Air Ambulance Charity is responsible providing pre-hospital critical care across the six Midlands counties of: Gloucestershire, Herefordshire, Shropshire, the West Midlands and Worcestershire. The charity also delivers secondary cover to surrounding areas, such as Warwickshire and mid Wales. Our services are provided by operating three air ambulance helicopters and two critical care cars, which serves the growing Midlands population of six million plus people.

We are now seeking a Legacy & In Memory Executive who will be a key member of the Individual Giving & Development Team, in implementing Midlands Air Ambulance Charity’s established fundraising strategy, which aims to build on the £4+ million per year of funds kindly provided to the Charity via gifts in wills and in memory support. As such, strategic and operational focus has a strong emphasis towards the lifetime donor relationship, including the importance of end-of-life supporter wishes.

As a longstanding regional charity, which has recently celebrated 30 years of service, gifts in wills and in memory fundraising are vital income streams for financing our lifesaving pre-hospital emergency service operations.

This role will lead on the development of these income streams, with one in four of our lifesaving missions being funded by gifts in wills, this role will largely focus on legacy administration, but also include responsibilities ranging from supporter stewardship to working with our marketing team with the delivery of awareness campaigns that highlight how people can truly create a lasting legacy, for themselves and/or for in memory of a loved one.

The Legacy and In Memory Executive will be an experienced legacy administrator, ideally with CiCLA qualification. They will lead, develop and deliver our gifts in wills portfolio and In Memory programme. The ideal candidate will have strong experience of working with external suppliers and partner agencies, negotiating costs, managing relationship and driving performance to achieve targets, working to specific financial and non-financial targets.

You will join a friendly and inclusive team which provides support for the charity’s vital life-saving service. Our office hours enable flexible/hybrid working, with 28 days annual leave (including bank holidays), currently under review to increase, Birthday day off,

Following completion of a six-month probationary period, we offer up to 6% employer pension contributions, a health cash plan which covers a wide range of healthcare treatments and life insurance.

How to apply: please send a covering letter outlining experience relevant to the role to Nicole Broadbent HR Manager 

Closing date: 30th July 2021

Data Analyst Lead - Fundraising

Are you an experienced data scientist looking for your next challenge? Do you have advanced knowledge of analysis tools, modelling and statistical techniques? And is your technical skill matched by a flair for mentoring others, and making complex insights accessible to diverse audiences? Above all, do you get a kick from instilling new ideas and energy into a team, and seeing them take flight?

If so, we would love to make you aware of our fantastic role!

Data Analyst Lead Responsibilities:

An amazing opportunity has arisen for a talented data scientist to lead our Fundraising data and analysis team – taking a ‘good’ team and making it ‘great’. As team lead, you will devise and deliver a brand-new Fundraising data and analysis strategy. Drawing on your wide-ranging experience in marketing and / or fundraising settings, you’ll use your knowledge of cutting-edge data analytics to underpin the growth and increased sustainability of our Fundraising portfolio – helping to deliver £80m+ of voluntary income per year to improve the lives of people living with dementia.

Working with your team and external suppliers, you will introduce sophisticated new analytical methods, models and segmentations that unlock vital insights and promote a culture of continuous learning, curiosity and experimentation among our amazing fundraisers. Over time, you will work to build a three-dimensional view of supporters by triangulating insight from a full range of quantitative and qualitative sources. And in doing all of this, you will lead by example in setting new standards for the clear communication of powerful insights that push all of us to achieve more for people affected by dementia.

Data Analyst Lead Requirements:

You will have over 10 years’ experience of working as a data scientist in a variety of fundraising and marketing settings, with demonstrable experience of delivering complex, impactful data analysis projects – e.g., Lifetime Value and ROI modelling, market segmentations or other predictive analysis frameworks. Your technical knowledge will be matched by your passion for your subject, and your skill at communicating data-driven insight will go hand-in-hand with a drive to support others to learn from you – and to keep learning yourself.

You will have outstanding commercial acumen – understanding the needs of the business, from individual Fundraising campaigns, right through to organisation-level planning around data integration and financial sustainability. You will be someone to whom others gravitate for an expert view, developing strong relationships with senior stakeholders across Fundraising and the wider business, all while making sure your team is functioning as efficiently, effectively and happily as possible.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. With people affected by dementia among the worst hit by coronavirus, there has never been a more important or exciting time to join us and help to deliver the lasting change which people with dementia desperately need.

Position: Fundraising Data Strategy and Analysis Lead
Location: Home Worker (England, Wales and NI)
Contract Type: Permanent
Hours: Full Time, 35 per week
Salary: £42,417 - £54,565 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable and market supplement)

Closing Date: 28 July 2021
Interview Date: TBC

You may have experience of the following: Data Analyst Lead, Senior Data Analyst, Lead Data Analyst, Data Strategy Lead, Data Architect, Solution Architect, Information Architect, Data Engineer, BI Developer, BI Lead, Data Modeller, Data Analyst, Data Specialist, BI Consultant, etc.

Ref: 101 058

Main Tasks and Responsibilities

Under the guidance and supervision of the Mission Office Administrator, the Donation Support Officer will be responsible for the following duties:

1. Process credit and debit card donation payments made to the MSSC and update the customer relationship management database (Donorflex) with details of online and telephone donations received. Respond to donor enquires, as required.
2. Record in the Donorflex database donations received direct to the MSSC bank account, including standing orders and direct debit payments, donations via online fundraising platforms (e.g., CAF Donate), direct bank transfer, MSSC accounts/vouchers, in memory giving and payroll giving. Respond to donor enquiries and report to the Finance Department, as required.
3. Contribute to the maintenance and development of the Mission Office database and other platforms to facilitate fundraising and accurate record keeping for interactions with donors, parishes, organisations, and suppliers.  
4. Assist donors with setting up and updating standing order and direct debit instructions to the MSSC. Respond to donor enquiries, as required.
5. Assist with general administration tasks in support of the smooth running of all fundraising/donation activities. This includes but not limited to support to our Legacy Advisor, maintenance of the legacy module in the Donorflex database, filing and reporting to the Finance Department, as required.
6. Participate in meetings of the Mission Office staff and undertake tasks and duties that arise which will contribute to the effective and efficient operation of the Mission Office.
7. Provide commendable customer care service to the MSSC supporters and maintain long-term relationships.
8. In collaboration with the MSSC Communications Officer, assist in producing inspiring communications to our donors & supporters.
9. Ensure that all fundraising/donation activities are carried out according to the laws in England, Wales & Scotland, and ensure adherence to the existing MSSC policies and procedures.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.​​​​​​​

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Overview

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

This is an exciting opportunity to join the Communications and Engagement team, which sits at the heart of Citizens Advice. You’ll be joining a high performing team responsible for engaging key audiences including staff and volunteers and the general public with our work, using a range of channels including digital, events and print. 

We're looking for an individual with experience working in communications, press, or public affairs, who has delivered effective communications strategies that meet audience needs.

In this role, you’ll focus on engaging our key internal audiences including our 950 national staff. You’ll ensure they have the information they need when they need it, and to make sure their voice is heard at all levels of the organisation. You’ll also have the opportunity to work on campaigns that involve our network of local Citizens Advice across England and Wales.

You’ll guide communications strategies and projects, including overseeing and creating content that links to our organisational aims. You’ll also help design and deliver online and in-person events. You’ll use your skills to meaningfully engage our people, and tell a compelling and joined-up story about our strategic priorities.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.​​​​​​​

Closing date: 29/07/2021

Interview date: 09/08/2021

Public Affairs and Campaigns Officer

We’re looking for a skilled, enthusiastic and motivated individual to join the Policy & Influencing team as our Public Affairs and Campaigns Officer.

Position: Public Affairs and Campaigns Officer

Location: Homebased, England

Hours: 35 hours per week

Salary: circa £29,500 per annum

Contract: Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

Closing Date: 15 August 2021

Interview Date: Week commencing 23 August 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Reporting to the Public Affairs and Campaigns Manager, you will deliver our organisation’s integrated public affairs and campaigning activity. You will plan, develop and deliver effective and strategic influencing activity to help achieve our team objectives on key issues impacting people affected by stroke.

Key responsibilities will include:

• Delivering public affairs activity and stakeholder engagement to support the organisation’s influencing priorities
• tracking and logging stakeholder contact and take primary responsibility for the management of political stakeholders
• Providing political monitoring and horizon scanning
• Planning and implementing campaigns and advocacy activity – both online and offline - that help to secure long-term improvements for those affected by stroke
• Attending, and supporting others to attend, meetings and events representing the Stroke Association, including developing high-quality briefings
• Supporting the joined-up working approach with the public affairs and campaigns activity happening in Scotland, Wales and Northern Ireland

About You

The Public Affairs and Campaigns Officer will have experience/background in:

• Some experience of national or local level influencing, campaigning and advocacy
• A solid understanding of the UK political and health context
• Experience of undertaking policy analysis and horizon-scanning
• And ability to build strong relationships with key stakeholders
• Excellent written and verbal communication skills, with experience of developing briefings for a range of audiences

To fulfil the role, you must have the right to work in the U.K.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Case, Stroke Recovery, Charity, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Carer, Stroke, Stroke Rehabilitation, Stroke Recovery, Case Worker, Support, Support and Advice, Health, Health Care, Advice and Support.