Head Of Crm Operations Jobs in Home Based
Job Title: Head of Operations, People & Retail
Reporting To: Chief Operating Officer
Salary: £47,079 - £63,909 (Band E)
Hours: 37.5 hours per week
Closing: 14th April 2024 @ 5pm
Interviews: 23rd & 25th April 2024
Job Purpose:
The post holder will play a pivotal role in the strategic and operational development of the charity with particular responsibility for the charity operations, people and retail functions to ensure they are carried out efficiently and effectively and comply fully with all aspects of charity law and good practice.
A senior leadership team member, this role will lead Alder Hey Children’s Charity’s Retail Strategy, developing a plan for opening of new Charity Shops and growing online sales. They will also lead on the People Strategy for the Charity and Retail teams.
They will build strategic relationships across the sector ensuring that we remain innovative and sector leading in both our People Strategy and Retail development plans. They will oversee the implementation of the Volunteer Strategy.
Main Duties/Tasks
Strategic Planning, Financial Management & Reporting
Lead on the development and implementation of strategic, multi-year plans and budgets.
Monitor progress against strategic plans, budgets, KPIs, producing reports.
Develop a revised Retail Strategy, developing and executing a plan for increased on-line sales and new shops.
Lead on the People Strategy across the charity and retail teams.
Co-ordinate the Operational Strategy across the areas of Fundraising Support, Health & Safety, Estates & Facilities (including asset management).
To build and maintain a high performance culture through effective performance management, communication and coaching of staff, ensuring clear objectives are agreed and performance is regularly reviewed.
To work closely with Alder Hey NHS Trust to ensure strong partnership working with key areas such as Patients Experience, Volunteering and Estates & Facilities.
Operations
Provide leadership and direction to the Operations & People Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the charity, ensuring that the team have appropriate processes, practices and policies in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the charity premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Oversee the insurance renewal process (for the charity and retail shops).
Oversee processes & practices in relation to donor stewardship, ensuring the team are providing an excellent donor journey and donations are processed efficiently and effectively.
To formulate and propose policies and ensure that existing policies are updated in accordance with the agreed timetable.
People
Develop and execute the Charity People Strategy for both staff and volunteers.
Develop and execute the Charity EDI Strategy for both staff and volunteers.
Be the lead specialist in HR practices and maintain strong knowledge of relevant legislation and good practice.
Oversee key HR processes to ensure they are operating effectively in line with our values and the legal requirements, including:
· Equity, diversity & inclusion (EDI)
· Implementation of the Employee Value Proposition (EVP)
· Recruitment & onboarding processes
· Performance Development Review (PDR) process
· Handling of disciplinary & grievance processes
· Staff liaison, including pay award, occupational health or other required communication/ consultation
· Sickness Absence management
· Payroll Information
· Policies
· Learning & Development
Retail
Develop and execute the Charity Retail Strategy, ensuring that income is maximised whilst also achieving the Charity’s social mission and awareness within the community.
Lead on the opening of new shops, identifying locations, negotiating leases, and directing the operational plan from concept to opening.
Be the lead specialist for retail in the charity and maintain strong knowledge of relevant legislation and good practice.
Provide leadership and direction to the Retail Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the shop, ensuring that the team have appropriate processes and practices in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the retail premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Strong track record of customer relations.
· Experience of working with Shopify or other online sales platforms.
· HR experience of managing teams.
· Leadership experience.
· Experience in delivery of a strategy (retail, people or operations).
· Experience of working in a retail environment.
· Proven success or developing a friendly and donor/ customer focused service.
· Experience of using a CRM system or database.
Desirable
· HR qualifications.
· Experience of running and/ or opening new charity shops.
Skills and Attributes
Essential
· Excellent communications skills, both verbal and written across a range of audiences.
· Proven success in developing strong personal relationships internally and externally.
· Commitment to principles of equality, diversity and collaborative working.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Experience of business planning and operational management.
· Ability to work effectively as part of a team as well as independently.
· Leadership qualities and proven track record of leading a team.
· A creative and lateral thinker with the ability to look for innovative solutions to problems and take the lead on developing these.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages.
Desirable
· Evidence of understanding the range of issues across the NHS and Charity sector.
· Experience of presenting at Board or Committee level.
· Advanced knowledge of Microsoft Excel.
Additional requirements
Essential
· Committed to continuing professional development.
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
· Willingness to occasionally work outside of normal office hours.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Thank you for your interest in working for Birthrights. If you are interested in centering anti-oppression in your fundraising work, in embodying an abundance mindset and working in ways that resist fundraising cultures that too often results in burn out, please read on and download our recruitment pack for more information about Birthrights and the role.
About Birthrights:
Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a complete disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our new ten year strategic framework here Strategy - Birthrights
About the role:
This is a hugely exciting role that will be part of Birthrights Senior Leadership team and play a key part in helping Birthrights’ meet its ambitions and achieve its potential. Birthrights
To date, fundraising efforts have been led by the CEO. We are seeking an experienced fundraising and business development professional responsible for co-ordinating Birthrights fundraising ambitions – including developing and delivering a new fundraising strategy that is aligned with our new organisational strategic framework. We want to strengthen our longer-term financial stability and ensure our fundraising aligns with our commitments to anti-oppressive practices.
About You:
You will be resourceful and organised, with the ability to build great relationships and have excellent co-ordination and administration skills. Your experience may be in one area of income generation or in many, but you will be able to see how you can draw on your experiences to shape and deliver a broader fundraising strategy.
We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role
The client requests no contact from agencies or media sales.
The purpose of this role is to engage, cultivate and secure support from major gifts, grants, legacies and partnerships across Essex and Hertfordshire which will help shape, deliver and protect our vital life-changing service for the future. In particular it will focus on enabling the vision of EHAAT’s innovative Centre for Excellence.
This is an exciting time at EHAAT. Over the past two years, a strategy has been devised and initiated to develop major giving as a new stream of funding for the charity. As we enter the next phase of the strategy, this role presents a unique opportunity to build on the initial success of this programme and shape its future, alongside a committed and growing Development Board and a dedicated team, and with the support of the trustees and executive team. At the same time, we are bringing together for the first time other important areas of our fundraising, including legacies, trusts and foundations, and corporate partnership under the leadership of the Head of Philanthropy & Partnerships to build a strong and focused team delivering across philanthropic giving for the charity.
The successful candidate will have a proven track record of working with senior level prospects and givers in a charitable context, as well as experience across other areas including legacies, trusts and foundations and corporate fundraising. A genuine team player, they will demonstrate strategic thinking, creativity and leadership, to inspire and motivate key individuals and to build strong, long-lasting relationships with the charity. In addition, they will have management experience to unite, develop and lead the team to achieve challenging targets and deliver long term philanthropic goals.
We are offering an exciting opportunity to work in close collaboration with the CEO, Chairman, trustees, senior volunteers and clinical teams to play a vital role in delivering compelling projects that will have life changing impact.
Key Responsibilities
- Lead and develop the strategy to build philanthropic giving at EHAAT in consultation with the CEO, Executive Team, Trustees and Development Board, to support the charity’s objectives and long term aims.
- Deliver a fundraising plan across the Philanthropy & Partnerships team, including major giving, legacies, trusts and foundations and corporate partnerships, to achieve agreed strategic objectives.
- Provide excellent executive support and guidance to the Development Board and the Chair, and take a leading role in building the Board further by identifying and recruiting to its membership and the wider pool of Ambassadors.
- Ensure philanthropic giving to the charity is strengthened through in-depth research, compelling proposals, wellcrafted approaches for gifts and excellent stewardship.
- Deliver regular activity and income reports and participate in the budgeting and forecasting of income in this area.
- Lead and support the Philanthropy & Partnerships team, enabling team members to fulfil their potential and meet agreed objectives through collaborative and shared working.
- Work across the charity to collaboratively create exciting and impactful propositions for funding, impact reports, and stewardship opportunities, in particular relating to the Centre for Excellence.
- Implement and regularly review an effective gift policy and undertake all necessary due diligence prior to accepting gifts, ensuring donations and grants are correctly allocated and used, and conditions met.
- Develop and maintain a detailed knowledge of EHAAT's current work and future strategic plans.
- Identify potential relationships and opportunities across the fundraising team, recognising where there is overlap.
- Act as a source of expertise in major gift fundraising for the charity, advising trustees, development board and executive team on managing key philanthropic relationships and partnerships.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
The client requests no contact from agencies or media sales.
Contract: Full Time, Permanent.
Salary: £58,00 - £69,00
Closing Date: 8th April 2024.
Interviews will be held w/c 15th April 2024.
Centrepoint, the UK’s leading youth homelessness charity, is looking for Head Of Relationship Fundraising to join our Fundraising Team based in London or Manchester.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
As the Head of Relationship Fundraising at Centrepoint, you will be a pivotal member of our Fundraising Leadership Team (FLT), spearheading the strategic direction and expansion of our high-value giving portfolio. Managing a dedicated team of 18 fundraisers, you will lead the charge in driving growth across Corporate Partnerships, Philanthropy, Trusts, Foundations, and Government Funding streams. With a focus on nurturing long-term relationships, you will oversee the delivery of £6.4 million in income for FY2024-2025.
What you will be doing
- Crafting and executing a dynamic Relationship Fundraising strategy, fostering collaborative efforts across teams to maximize the potential of high-value income streams.
- Taking ownership of the Corporate Partnerships strategy, guiding the team in cultivating robust new business pipelines and implementing structured account management processes to cultivate sustainable, long-term partnerships.
- Championing the growth of our Philanthropy function, providing strategic support to bolster prospect pipelines and ensure exceptional supporter experiences for our high net worth donors.
- Driving the Trusts and Foundations function forward by setting clear strategic directives to enhance our pipeline for substantial grants.
- Providing inspirational leadership to the Relationship Fundraising team, fostering a culture of motivation and empowerment to achieve ambitious fundraising goals.
- Actively participating in the Fundraising Leadership Team and collaborating effectively with key stakeholders across the organization, including the Senior Leadership Team, to ensure seamless integration and alignment of Relationship Fundraising initiatives with organizational objectives.
About you
We are seeking a dynamic individual with extensive experience and a proven track record in growing high-value income streams within the fundraising landscape. The ideal candidate will possess:
- Demonstrated expertise in at least two of the fundraising disciplines overseen by the Relationship Fundraising function, with a strong understanding of the principles and practices involved.
- A strategic mindset coupled with the ability to translate vision into actionable plans, driving measurable results and fostering sustainable income growth.
- Exceptional leadership and team management skills, with a knack for inspiring and motivating others to perform at their best.
- Excellent communication and interpersonal abilities, enabling effective collaboration with diverse stakeholders and teams.
- A commitment to Centrepoint's mission and values, with a passion for making a positive impact in the lives of young people experiencing homelessness.
If you are a proactive and visionary leader with a passion for driving social change, we invite you to join us in our mission to create a brighter future for vulnerable youth.
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Head Of Relationship Fundraising click ‘Apply’ now!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a part time Membership Officer to work Monday - Wednesday. This is essentially a job share with our existing Membership Officer who works Tuesdays, Thursday and Fridays. Together, they will lead on administrative support of our membership functions. Reporting to our Office and Events Manager, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership.
This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit and improving and growing membership processes.
We are looking for an enthusiastic and highly motivated individual with previous administrative experience who are keen to join our small and friendly staff team.
Applications will only be considered if they consist of a CV and a cover letter.
The client requests no contact from agencies or media sales.
Our dynamic programme and grants team at Youth Futures is looking for a capable, proactive person to provide administrative support to ensure the smooth running of our grant-making lifecycle.
The key purpose of the role is to help the team embed and further enhance our grant management processes. This will include administering our grant database, checking payments, dealing with enquiries and overall record keeping. You will support the coordination of grant making processes from end-to-end, facilitating clear communication and effective collaboration across internal colleagues and our grant administration partner.
You will bring a proactive, hands-on approach, supporting multiple internal customers and strands of activity while working to tight deadlines. The role would be a great opportunity for someone interested in youth employment or grantmaking to gain relevant experience and exposure to our work. We are expanding our Programmes & Grants team and have a number of opportunities available.
This is a part time role (22.5 hours per week) and can be based at any of our hubs located in London, Birmingham or Leeds.
For more information, please download the job recruitment pack.
We are expanding our Programmes & Grants team and have a number of opportunities available on website.
The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities. We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for an enthusiastic events administrator to join our Competitions team at the Angling Trust. Your mission will be to support our gold standard domestic, national, and international competitions and events.
You’ll work closely with our Head of Competitions and Senior Competitions Administrator, handling a full range of administrative tasks for customers, members, and colleagues.
This is a permanent, full-time role that suits a motivated events administrator who’d like to work alongside a very passionate and supportive team—although our day-to-day can sometimes be demanding, we’re flexible and family-friendly.
What you’ll be doing
· Supporting the planning, preparation, and delivery of our domestic, national, and international competitions and events with the goal of achieving excellence in competition delivery as well as growth in our programme and memberships
· Financial recording, monitoring, and reporting of competitions and events as well as regularly liaising with our finance team, using our iCompleat system to process purchase orders or payments / refunds, and supporting the preparation of annual competitions budgets
· Attending competitions or events as required as well as providing administrative support to colleagues, volunteers, committees, and national teams
· Proactively handling day-to-day correspondence and telephone enquiries, supporting the administration of the competitions webpages and CRM system, and collaborating with your team to produce social media content and press releases
Who you are
· You’re a confident events administrator with a very high standard of customer care and a proven ability to build strong, positive internal and external relationships
· You shine autonomously whilst working within a small team and you have a flexible approach—you’ll be happy to manage a varied workload and ready to pivot with changing priorities
· Numeracy and organisation are some of your strengths and you’re tech savvy, so you know your way around platforms such as Microsoft Office 365 and SharePoint
· You’re self-assured, capable, diligent, and detail-oriented with a proactive attitude—and willing to own your continuous professional development
What will make you stand out
· An interest in angling—particularly competition angling
· Familiarity with CRM systems, Wordpress, or updating webpages
· Experience working with volunteers
What’s in it for you
· Salary of £21,160 per annum, plus contributory pension
· Hybrid (remote, field, office—as required) with space available in our Ilkeston (Derbyshire) office
· Flexible working across 37.5 hours per week (some evenings or weekends—as required)
· 25 days holiday (plus public holidays) later rising every year up to 28 days
· Laptop and telephone as well as any mileage, expenses, and TOIL
Who we are
The Angling Trust is the national governing body in England representing fishing—one of the country’s largest participation sports. We are a not-for-profit organisation with a mission to fight for fish, fishing, and the environment—creating opportunities for all within society to experience fishing in a healthy aquatic world.
We collaborate with Fish Legal, a separate membership association that uses the law to protect the rights of its members throughout the UK whilst fighting pollution and damage or other threats to the water environment.
This is an exciting opportunity for you to join a team responsible for the development and administration of domestic, national, and international competitions and events—supporting competitions committees and the England national teams, liaising with competitions volunteers across game, coarse, and sea angling, as well as managing the marketing and communications of competitions.
Want to join us?
We believe a diversity of backgrounds, experience, and opinions builds the strongest team, so we encourage those from under-represented groups to apply—we are members of the Sporting Equals Charter and we’re actively participating in the Sport England sponsored Inclusive Employers development programme.
Email our HR Manager, Mattelynn Romano, if you'd like to arrange an informal chat about the role.
We encourage applicants to include an informal covering letter with a bit more about how you will add to the mix of our Competitions team with your skillset, perspective, background, or thinking style—and how you might be just what we’ve been looking for!
If you don't tick every box, but you feel this role is for you—we’d still love to hear from you. Please only apply if you have the right to work in the UK.
We take your privacy seriously and will only use your personal information to administer your application for this role—we will never pass your details onto a third party. We may contact you by email or telephone about the progress of your application. This processing is conducted lawfully based on legitimate interests.
The client requests no contact from agencies or media sales.
ROLE
Stella Maris is growing as a charity, in terms of income generation and new programmes of activity around the world. To help support this development, we have created this new important role. The Fundraising & Communications team at Stella Maris comprises about 12 staff members (some full time; some part time). The team and the charity have now reached the point in their evolution where we need to appoint a Major Donor Manager. This post holder will offer excellent stewardship to our existing Major Donors. He/she will also help to identify and cultivate new potential Major Donors from within and outside our existing pool of individual donors. He/she will substantially grow the Major Donor income stream for the charity. He/she will cultivate and steward Major Donors to give in new and more impactful ways, will increase giving levels, will increase the number of Major Donors, and will create lasting and meaningful relationships with our most committed and generous supporters. This is an exciting opportunity for a dynamic, motivated and effective Major Donor fundraiser. The postholder will help us, as a leading maritime charity, to achieve our mission to support seafarers, fishers and their families around the world.
MAIN PURPOSE
The Major Donor Manager, reporting into the Director of Development and working with some guidance from the Head of Major Gifts, will maintain and grow a stable pipeline of income from Major Donors. He/she will secure unrestricted and restricted income from a portfolio of Major Donors to support the activities of the Stella Maris network in the UK and overseas. He/she will produce cultivation plans for individual Major Donors, meet them, craft tailored applications and reports for them.
DUTIES AND RESPONSIBILITIES
1 Manage relationships with a portfolio of Major Donors in accordance with the Charities fundraising strategy and giving programme activity.
2 Establish individual donor cultivation, engagement and stewardship strategies, ensuring each prospect and existing donor has an appropriate communications and cultivation programme in place.
3 Ensure that donor profiling and research activity is undertaken on existing and potential Major Donors (within data protection regulation guidelines) in order to enhance and develop relations.
4 Identify potential Major Donors from within the Mid-Value Donor portfolio and help graduate them up to Major Donor giving levels.
5 Working with the Governance and Executive team, conduct meetings and visits with individual Major Donors around the UK.
6 Accompany Major Donors on port visits within the UK and possibly abroad.
7 Craft carefully tailored applications, thank you letters and reports for Major Donors.
8 Support other senior staff and stakeholders, such as Trustees, in cultivating relationships with Major Donors by providing research and other information as required, and bringing them to meetings with Major Donors when appropriate.
9 Build and cultivate relationships with intermediaries, e.g. wealth advisers, lawyers.
10 Arrange events for Major Donors.
11 Ensure that all activity is recorded accurately on the charity’s Customer Relationship Management database, and that actions are undertaken in a timely and professional manner.
12 Extract monthly reports on activity levels with Major Donors, e.g. number of contacts, meetings, asks, etc., and circulate this internally to selected senior staff members.
Closing date for applications 2359 hours on 25 April.
Short listing 29 – 30 April.
Candidates notified of shortlisting results 2 May.
1st Round of Interviews in London 7 May.
2nd Round of Interviews (if required) 8 May.
Candidates notified of outcome 10 May.
An exciting opportunity has arisen for a Retail Operations Manager to join our Retail Team. This role will require the successful candidate to be responsible for running the logistics required for a disperse network of charity shops, including the supply and distribution of stock; management of suppliers, landlords and associated stakeholders and ensuring that all compliance requirements are fulfilled.
The role will also support the delivery of the retail strategy to drive income growth and increase footfall and to support new business initiatives.
Role Requirements
Operational Management
- Manage the generation and distribution of stock, including organising the logistics for van deliveries and collections to meet both shops and customer requirements.
- Support the development and optimisation of the Redhill distribution hub.
- Manage key internal and external stakeholders including suppliers, landlords and internal support teams, ensuring that an efficient and compliant service is maintained.
- Research opportunities to reduce waste and disposal costs and introduce new/improved sources of recycling.
- Develop proposals to improve the operational management of the retail team in support of the retail strategy.
- Work with the Head of Retail and Retail Sales Manager to host Retail Sales Meetings, engaging the team with the broader aims of the charity.
Income Generation
- Manage the full gift aid claim process, working with colleagues and shops managers to optimise gift aid conversion rates.
- Manage the shops e-commerce and online operations, research and implement associated platforms.
- Support sales promotions and seasonal changes across the chain of shops.
- Support colleagues to develop opportunities for niche sales offers.
- Regularly review shops departmental sales performance to support sourcing and supply of specific stock.
- Working with fundraising colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.
Standards and Compliance
- Manage full compliance of the Children’s Trust shops in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
- Deliver and manage internal and external audit processes working with Retail Sales Manager and Head of Retail to ensure that all audit actions and recommendations are delivered by the team.
- Adhere to the policies and procedures of The Children’s Trust.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Head of Finance
The Landscape Institute are delighted to be advertising the role of Head of Finance.
To fill this position, we are looking for a Head of Finance professional who can help build a positive, supportive work culture that aligns with our strategy. Reporting directly to the CEO, the Head of Finance is fundamental to our success as a membership organisation and charity.
This is a critical position within the senior leadership team and will operate at a strategic and operational level, taking overall responsibility for the financial management, financial risk management, procurement and compliance functions. The post holder will be a qualified accountant who is responsible for the development of financial strategy, long term financial forecast, management accounts, reports, organisational performance and framework as part of a dynamic senior leadership team. The role requires an individual capable of thinking strategically and being hands-on.
To fill this position, we are looking for a highly knowledgeable individual who has significant previous experience operating within a charity and membership organisation.
To be successful you will have
- A qualification in accountancy (CIMA, ACCA, ACA, CIPFA) and an active member of a professional body/network.
- Extensive experience of providing financial leadership and oversight in organisations.
- Demonstrable experience of leading change, building organisational capability, and driving performance and inclusion, in a people positive manner.
- Experience of leading and co-ordinating organisation-wide business plans, monitoring and evaluating performance in line with financial resources.
- Strong knowledge of charity governance and company law and regulatory bodies returns relating to charity and company finances.
- Knowledge of financial regulations, including statutory accounting, budgeting, forecasting management reporting and cash management.
- Ability to successfully interact with the Board and other key stakeholders and lead presentations to the Board and sub committees on financial matters.
- Recent experience of producing annual consolidated statutory accounts, in compliance with FRS102 and supporting external and internal audits
If you have the skills, energy, and passion to join us on this exciting journey, we would love to hear from you.nance.
The client requests no contact from agencies or media sales.
London: £70,995 to £87,781 | National: £60,014 to £76,800
The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive.
This post can be based remotely with occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London, for individuals based close to an COP office then the team are in a couple of days a week. They offer extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
The Head of Finance and Procurement will report to and work closely with the Director of Enabling Services leading the Finance Team. This team is highly competent, reliable, and experienced in what they do. A Senior Leadership role supporting the Chief Executive and Directors to lead, plan and implement the College’s agreed strategic priorities, ensuring products are fit for purpose and have the greatest overall benefit for end-users in policing.
The key responsibilities of the Head of Finance and Procurement will be:
- Engage, build and influence relationships with internal and external stakeholders providing strategic vision, leadership and accountability. Evaluate the impact of College policy, products and services to understand stakeholder impact and contribution to the College’s agreed strategic priorities Champion the efficient use of College resources and budgets
- Develop transformational strategy, policy and proposals to deliver the organisation’s agreed strategic priorities, utilising research and best evidence to apply rigour and challenge.
- Lead financial and procurement strategies and planning for the organisation, making appropriate and timely recommendations to the Executive and College Board
- Lead the overall management of day-to-day internal financial controls and assets including the detection and monitoring of fraud, and financial risk management
- Identify, analyse and manage strategic risks proactively, reporting, escalating and putting in place mitigation as appropriate and ensuring all risk assessment is timely, proportionate and balanced with the operational realities and requirements of policing
- Develop, lead and performance manage individuals through line management and/or matrix management arrangements as required, ensuring adequate resourcing is planned to meet objectives and that project and programme management disciplines support the delivery of key initiatives
The successful Head of Finance and Procurement will have:
- You must be ACCA, CIMA or ACA fully qualified finance professional
- Strong ability to build effective working relationships with internal and external stakeholders at all levels and work collaboratively to achieve objectives
- You will have led a team or teams during your career
- Strong ability to effectively challenge and influence others, including more senior colleagues and stakeholders, to ensure the right outcome is achieved
- You will have experience of managing budgets and forecasts, dealing with external stakeholders (such as internal and external audit), and have been involved in risk management and performance management
- Able to communicate with, engage and inspire others at all levels
Robertson Bell is exclusively partnering with the College of Policing to recruit a new Head of Finance & Procurement with the role based remotely or from one of the offices. The benefits package is generous including up to 31 days of personal annual leave and around 28% Employer contribution to pension.
Head of IT
£68,397 pa + 10% allowance for 24 months and excellent benefits
Aldgate, London
Permanent, full-time (35 hours per week)
The Royal College of Pathologists is seeking a Head of IT to lead the IT strategy and operational management of the IT function. The post holder will have a proven understanding of technology transformation and the opportunities this can provide for the College. The role will be responsible for shaping and executing the IT strategy to support the overall business objectives and strategic plans, while at the same time taking an active lead on the operational aspects of IT and AV support services. Reporting to the Director of Corporate Services, the Head of IT is a highly visible and leading role and will work closely with all departments and the Senior Management Team.
Currently embarked on an organisation-wide technology transformation project, this will be a primary initial focus with the aim of being more connected, efficient, and providing more effective member services. The Head of IT will be pivotal in ensuring delivery of technology driven aspects of the College wide project and future projects by horizon scanning for new technologies and ways of working that can continue to improve the College’s operations.
The role requires excellent personal communication skills, commitment to customer service and management expertise to lead a small team. Apart from the internal College projects and services, the IT and AV department provides event support for commercial events on site.
All of the College IT and AV services are supported via a service desk. The Head of IT is responsible for ensuring that daily operations run smoothly, and any issues identified are resolved swiftly and effectively. Responsibility and experience at a technical level for networks, IT security, AV systems as well as MS365 solutions is a pre-requisite. Being part of a small team, it is expected that the Head of IT will take a hands-on approach where required.
Please note this role will require significant on site presence.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
Please apply as soon as possible to ensure your application is considered.
Closing date: 9am, 8 April 2024
Interviews are currently scheduled for Friday 12 April 2024 and Monday 15 April 2024.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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We are the Churchill Fellowship: a charity which supports individual UK citizens to follow their passion for change, through learning from the world and bringing that knowledge back to the UK. If you are excited by the chance to support our wonderful Fellows to apply their research to help improve life in the UK, this could be the perfect role for you.
The Head of Development will play a crucial role in our Development team and the wider organisation. You will need to be comfortable working in an adaptable and responsive manner and have a passion for enabling change across a wide variety of areas. This is a new role and many of the specifics will be developed in collaboration with the Development Director.
To be successful in this role you will need to be happy working collaboratively as well as autonomously at other times: it will be crucial to work closely with various different stakeholders inside and outside the organisation to ensure that the development function is serving the needs of all teams, but it will also be important to ensure you are comfortable making key decisions and delivering on your vision for the development and fundraising function.
About our charity: Join us to support people-led change across the UK
We run the Churchill Fellowships, a unique programme that supports UK citizens to find new solutions worldwide for today’s most pressing challenges.
Every year we fund over 100 new Fellows to discover the latest ideas and best practice in any practical issue they care passionately about, anywhere in the world. The topics they explore cover every aspect of society and are often informed by their own lived experience. They meet leading practitioners, encounter cutting-edge projects and gather their findings in a published report. Then we help them to turn their ideas into action and inspire change in their communities and professions across the UK.
Fellows tell us that their Fellowship is life-changing, for themselves and for those who benefit from their global learning. These are dedicated and practical individuals with a strong vision of the change they want to see, the knowledge to progress it and the drive to make it happen. As a result, their impact is felt throughout the UK, and many go on to be leaders in their fields.
Our unique approach has created a community of thousands of highly effective changemakers working on the frontlines of today’s key issues. At the heart of all this is a simple but enduring concept: we are empowering individuals to learn from the world and transform lives across the UK.
Purpose of the role:
To support the Development and Fundraising function of the Trust, developing long term relationships and maximising income. The Head of Development will work alongside the Development Director and other staff to implement our Development Strategy, increasing income from Trusts and Foundations, Major Donors and Individual Givers and other sources.
Key responsibilities:
Relationship Development
· Nurture and develop relationships with existing donors, contributing to the collection of monitoring information ensuring continued support and engagement.
· To manage a portfolio of current and potential supporters to maintain, grow and/or revive their support for the Fellowship, implementing strategies for donor cultivation and stewardship.
Funding and partnership proposals
· To use research tools to identify and research Individual, Trust and Major Donor opportunities.
· To oversee the management of grant and trust income programme, ensuring production of effective, high quality proposals.
· To contribute to the achievement of the Fellowship’s target to raise both unrestricted and restricted funding.
· To maintain up-to-date information on the status of funding applications and grant management in Salesforce – our customer relationship management database.
Systems and processes
· To manage the development and implementation of systems and processes to record the development and engagement pipeline, ensuring that all key information is recorded consistently.
· Work with the finance team to ensure income regular income reconciliation and forecasting.
Other
· To line manage a Development Officer.
· To support the Churchill Fellowship’s internal due diligence approval processes.
· To provide cover to colleagues in their absence.
· To undertake any other reasonable duties as and when required.
Working for The Churchill Fellowship
Detailed package, benefits and wellbeing package:
- Salary c. £50,000 - £60,000 per annum (paid pro-rata for 22.5 hours per week)
- Open to flexible working hours
- Hybrid working policy
- 5 weeks holiday a year, with additional paid leave if the office closes over the Christmas Break.
- 1 week of additional leave which accumulates incrementally with length of service after 3 years, to a total of 6 weeks.
- 6 days a year paid leave for volunteering
- Non-contributory pension scheme with 10% employer contribution
- Enhanced maternity, paternity and adoption leave and pay
- Employee Assistance programme
- Life assurance
- Bike purchase salary sacrifice scheme (Cycle2Work)
Standard working hours are 36.5 hours a week 9.30am until 5.00pm, Monday to Thursday and from 9.30am until 4.00pm on Friday, including a paid lunch break of one hour.
We have embraced the benefits of working from home and at the same time, we value the contribution of face-to-face contact in building teamwork, collaborating with your colleagues, exchanging ideas and know-how, and for work efficiency. We therefore operate a hybrid working policy, where staff can work from home if they wish, however everyone is required to work in the office a minimum of 4 to 6 days a month with Tuesdays as the core day for regular whole team meetings, workshops and training.
Note: unfortunately, we are not currently in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK.
How to apply
Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.
Equity, diversity and inclusion are core to the values and ethos of the charity’s work across all activities. The Churchill Fellowship is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.
Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.
The client requests no contact from agencies or media sales.
SAINT are pleased to be exclusively partnering with Robertson Bell in our search for a new Head of Finance to join our close-knit team on a permanent basis. SAINT is a prominent Christian multi-Parish church group located in East London, with a vision of bringing hope to the people of East London.
As the Head of Finance at SAINT, you will play a pivotal role in ensuring the financial health and sustainability of the church. Reporting into the Chief Executive Officer and the Honorary Treasurers, you will focus on the full accounting process and delivery of financial guidance for the parishes, and other related charities.
The organisation:
SAINT is one church with multiple Church of England parishes, across East London, which work together in collaboration. The four parishes that make up SAINT are: the Parish of Hackney, the Parish of St Mary with St Edward and St Luke Leyton, the Parish of St Leonard Shoreditch and the Parish of West Ham. We have been commissioned as a resource church to serve young people, train diverse leaders and plant churches in partnership with a network of friends.
The Head of Finance role is a permanent, full-time position with an opportunity for a hybrid working arrangement. The successful candidate will work at least 2 days per week on site with the flexibility to work remotely. The church offices are in a new, light-filled building next to the St. John at Hackney Church. You will be working alongside a closely integrated team of 40 staff and clergy, all with exceptional skills within their ministries.
The key duties of this Head of Finance role are as follows:
- Work with Pastoral Leads to help develop and execute the financial strategy supporting SAINT's mission and goals.
- Conduct financial analysis to support decision-making and advise on financial strategies.
- Prepare consolidated accounts for the entire church group, combining financial data from all churches and entities under SAINT.
- Facilitate annual audits, including liaising with external auditors and providing required documentation.
- Prepare, analyse and distribute monthly and annual financial statements in accordance with UK accounting standards.
- Ensure compliance with UK accounting and financial regulations, including charity reporting requirements and VAT.
- Work with the Finance Manager to develop and monitor budgets and identify areas for cost optimisation.
- Engage in the life of the Church to develop and maintain positive staff relationships, the organisational culture and connections with the congregation and community.
The successful candidate will have:
- Qualified as an Accountant with professional body membership (ACCA, ACA, or equivalent).
- Minimum of 4 years of relevant accounting and financial management experience.
- Experience of producing statutory accounts, management accounts, cash flow forecasts, budgets and other financial reports.
- Knowledge of UK charity accounting and reporting regulations is an advantage.
- Excellent attention to detail, organisational skills, and the ability to meet deadlines.
- Strong communication and interpersonal skills.
As a result of our Christian ethos, this post is covered by an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. The successful candidate will be expected to be an active Christian who will play a key role in the leadership of the church so understands the need to apply their Christian faith in the context of the work.
The closing date for applications is on Monday 1st April (Easter Monday), with first stage interviews due to take place the week commencing 8th April. Applications will be under constant review before the closing date, so please submit your application with our exclusive search agent Robertson Bell ASAP to avoid disappointment!
Finance and Operations Administrator | £30,000 - £35,000 + benefits
London (Full Time: 3 - 4 days office-based + remote working) | Permanent
The Human Dignity Trust (HDT) is a London-based legal charity that provides technical legal assistance to defend the human rights of LGBT people globally. HDT are embarking on an exciting growth phase, thanks to significant successes in the organisation's work in strategic human rights litigation and legislative reform in countries that criminalise LGBT people.
The steady growth in the organisation has driven organisational change and the opportunity to hire a newly created Operations Team, of which the Finance and Operations Administrator will be key.
The Finance and Operations Administrator will provide finance and administrative support on a range of business activities, reporting to the newly appointed Head of Finance and Operations and working alongside the new HR and Facilities Manager. The role will support a range of finance and office management functions and support the streamlining of work to drive efficiencies across HDT.
Key Responsibilities:
- Finance Administration: Process all AP/AR transactions, expenses, payment runs, journals, and reconcile balance sheets; support Head of Finance and Operations with finance committee presentations, spreadsheets, and financial reports; identify ways to streamline finance processes and finance systems.
- Corporate Support: Coordinate and provide secretarial functions for Board and Sub-Committee meetings including taking and distributing minutes; register/de-register trustees (Companies House / Charity Commission); provide CEO support including diary management, meeting schedules and correspondence.
- Office Support: Support for all office facilities, equipment, and supplies; manage day-to-day IT systems, liaising with external IT supplier; first point of contact for enquires; maintain all office procedures including data entry, document, travel booking and file management; support HR and Facilities manager with HR database matters and HR reporting.
What you'll offer us:
- Significant experience of providing finance and office administration support to a busy team, and ideally working towards a finance qualification (AAT / ACCA / CIMA)
- Working knowledge of finance systems and processes in a small organisation
- Proven experience of using office IT systems, CRM, and troubleshooting basic problems
- Knowledge of data protection legislation and its application in practice
- Excellent written and spoken English and effective all-round communication skills
- Ability to communicate pro-actively with staff at all levels including the Board and Trustees
- Initiative, adaptability, and ability to work independently, with minimum supervision.
- Alignment with HDT's core purpose and the global LGBT human rights movement
What we'll offer you:
- 25 days annual leave + bank holidays, closure days over Christmas and a PRIDE day
- Hybrid and flexible working plus option for nomadic working
- Enhanced parental leave and pay, and sickness absence
- Discretionary top up to 7% employer pension contribution
- Cycle to work scheme
- Desirable Central London office
Application Process:
- We are working at pace, and CVs will be reviewed on an ongoing basis.
- Early applications are highly encouraged as HDT interviews will commence ASAP.
- HDT are working exclusively with Pro-Finance and any 3rd party CVs will be forwarded accordingly.
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As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.