428 Head of it jobs near London, Greater London

Don’t miss out on a job again!

Get job alerts for this search sent straight to your inbox

You haven't selected any filters. To create a tailored job alert, select your filters first.
Email address

Oh no!

{{ alertCtrl.errorMsg }}

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

All done!

You will now get the latest from this search sent to your inbox.

Check your email inbox to verify your email address and start receiving job alerts.

{{ alertCtrl.errorMsg }}

Sign in or create an account to start managing your alerts.


What’s my CV Worth?

Find out what your CV is worth in the third sector and get tips on how to improve it using our new instant CV worth checker.

Check my CV
SE1, London
A crucial and timely role offering the post holder an opportunity to engage in significant change management at a key moment for USPG.
£55,000 per year plus competitive benefits package
Muscular Dystrophy UK
SE1, London
£45,000 - £49,000 per year
Looking for an experienced individual to provide leadership and co-ordination across all of MDUK’s marketing and communications work.
Page 1 of 29
Central London, Greater London
£40,000 - £45,000 per year
Permanent, Full-time
Job description

Morgan Law are proud to be working with Richmond and Hillcroft Adult and Community College (RHACC ), who work to empower adults and communities through education, skills and enterprise through education.

IT Services manages all technology for RHACC, based on Microsoft 365 including staff laptops, classroom equipment, a small VMWare-based data centre at each of our sites and outsourced and cloud based service providers and support a number of education specific and general administration applications which are hosted internally, as well as others which are outsourced.

This is a hands on technology management role. Its purpose is to ensure that technology services provided to learners and staff of RHACC are reliable, perform well and are used to their fullest. The role is responsible for a service desk and the management of college server and network infrastructure.

Key Responsibilities

Service Desk

  • Build the existing help desk into an IT service desk which provides an effective, efficient and friendly service to our 8000 learners and 400 staff
  • Establish service levels and key performance metric
  • Implement a new service desk management system to handle incidents, problems, requests and changes.

IT Operations

  • Setup and manage operational processes
  • Plan activities needed to ensure smooth operation of our infrastructure and applications
  • Supplier and contract management and IT procurement
  • Manage a team of 4 FTE service desk staff and one Senior Infrastructure Analyst
  • Build the skills and capabilities of the team through encouraging CPD, mentoring and coaching team members


  • Advise the Head of IT and Digital Transformation on appropriate upgrades and changes to existing technologies
  • Manage infrastructure and other improvement projects
  • Lead the resolution of complex problems
  • Where necessary, resolve problems and incidents, and provide support to learners and staff.

Experience Required

  • Experience of managing IT operations for a similar organisation, preferably in the education sector
  • Experience of administering Microsoft 365, including Teams and Intune.
  • Experience of directly managing a customer-focused service desk
  • Experience of implementing IT operations and service desk procedures based on ITIL and standard industry practices
  • Experience of managing and using IT service management software such as Jira, Zendesk or similar.
  • Experience of implementing IT service management software
  • Good general knowledge of desktop hardware, audio-visual equipment and telephony
Check commute
Starting Address
Mode of transport
Posted on: 27 September 2021
Closing date: 27 October 2021
Job ref: GT/RHACC
Tags: IT
You have hidden this job: