Head Of Service Design And Participation Jobs in Lyon, Rhone
Context and Background
The innovative services that we develop are a critical part of the NSPCC’s fight for every childhood. We transform lives by working directly with some of the most vulnerable children and families. This role will help develop our service offer in respect of preventing and tackling child sexual abuse, with a focus on the ongoing development, coordination and implementation of our secondary education service. This aims to support secondary education settings to be places that foster healthy relationships and keep, young people safe from abuse.
Job purpose
• Scoping, leading and project managing programmes, services and products within the Development and Implementation Team within set timescales and budgets.
• Managing a matrix approach to service development and design, bringing together people, resources, skills and talent from across the organisation to conceptualize, design and create new programmes, services and products
• Working with a range of internal and external stakeholders to ensure that all new developments are informed and underpinned by evidence, have a theory of change and support the NSPCC in delivering its strategy
• Working with research colleagues to plan how outcomes and impact will be measured for each new development.
Key relationships - Internal
Reporting to the Associate Head of Development with close links to the Head of Development and Implementation, the post holder will work closely with an internal project team, managing workstream leads from digital, comms, content development, schools service, income generation and subject matter experts and have frequent interaction at Director level and other senior stakeholders. They will be in frequent contact with multiple teams and directorates as they operate a matrix style of project development.
Key relationships - External
This role will develop relationships at Director level and other senior stakeholders across a range of external partners including from Education, Children Services, Police, Health Partners and the third sector for the purpose of influencing, learning, collaboration and engagement. They will also work closely with participation and people with lived experience who support service development.
Main duties and responsibilities
1. Project delivery
· Accountable for end to end delivery of the development and delivery of projects within the D&I team, with a focus on education
· Ensure projects are well managed and desired outcomes are achieved and benefits realised
· Lead a matrix approach to service development and design bringing together a multifaceted team from inside and outside of the NSPCC
2. Governance
· Establish and maintain an effective governance and project framework for any development
· Ensure the correct oversight and controls are in place
· Ensure project paperwork is complete including risks and issues logs
· Produce up to date high quality reports and data in relation to the project
3. Quality
· Work with quality assurance processes to ensure all services developed are to a high standard and regularly reviewed for accuracy
· Review, scrutinise, challenge and apply evidence from a wide variety of sources to inform development
· Work with research and evidence colleagues to test and learn and improve services
4. Relationships
· Actively seek input from a range of subject matter experts and those with lived experience as part of any development
· Work closely with colleagues from across multiple teams and departments during all stages of development
Responsibilities for all Staff within the Strategy and Knowledge
A commitment to safeguard and promote the welfare of children and young people
• A sound understanding of and commitment to equality, diversity, and inclusion.
• Commitment to living our values and guiding principles, as set out in our strategy.
Person specification
1. Knowledge relevant to NSPCC strategic objectives, specifically the education sector, relationships and sex education
2. Experienced in managing complex, fast paced, multi-agency/client relationships and cross organisational teams to deliver multiple projects
3. Significant experience in the successful design and development of innovative, evidence based services, ideally within the education sector
4. Application of structured project management techniques to plan, monitor and deliver projects involving many stakeholders and teams in their delivery
5. Understanding of implementing evidence-based programmes, within public services
6. Evidence of excellent interpersonal, influencing and networking skills and an ability to establish credibility with external professionals and stakeholders
7. Highly developed communication and presentation skills, able to explain complex technical information clearly and confidently, to a range of technical and non-technical audiences
8. Financial acumen and experience of financial modelling and developing and managing budgets
9. A personal commitment to ending cruelty to children, and to making safeguarding everyone’s responsibility.
This role is homebased/flexible but does require some travel within the UK.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
This is an exciting opportunity to join Turner Contemporary at a pivotal moment. Under the new leadership of Clarrie Wallis as Director with Matthew Slotover (Founder and Director, Frieze) as Chair, our Development Manager will play a career-defining part in plans. You will help deliver our refreshed vision as we significantly shift our operating model.
We are looking for a Development Manager to work closely with the Director and Head of Development to develop and deliver Turner Contemporary’s fundraising strategy, predominantly focused on giving circles, major donors and unrestricted regular and one-off supporters, as well as supporting fundraising efforts and co-ordinating relationships with trusts and foundations.
Our ideal candidate is an experienced, high performing and target driven Manager, with a demonstrable track record of securing gifts and donations from mid-high value individuals and corporations, and a deep understanding of the principles of successful relationship stewardships, across a diverse group of donors, patrons and partners.
Please download the Development Manager Job Pack for more background information and the full job specification.
Deadline for applications: 12pm Friday 12 April 2024
First interviews to be held online: Thursday 25 April 2024
Second interviews to be held at Turner Contemporary: Date to be confirmed
The client requests no contact from agencies or media sales.
Overview
The Choir with No Name runs choirs and builds joyful singing communities with homeless and marginalised people, around the UK. Currently, there are six choirs: in Birmingham, Liverpool, London, Coventry, Brighton (run in partnership with BHT Sussex) and Cardiff (run in partnership with The Wallich). We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you to build confidence, skills and genuine, long-lasting friendships. Our choir members are people who have experienced homelessness, or who are simply going through a tough time in their lives.
“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”
- Richard, choir member
We have recently received funding from the National Lottery to build our participation programme to support choir members and people from the wider community work together to create safe, accessible and inclusive choir communities, as well as contribute to the national direction of the Choir with No Name. We are looking for someone to take on this exciting new role to lead the development of our participation programme at a national level as our Community Participation Manager. This role will work with our six current choirs and build a foundation for all future choirs.
As an organisation, we are committed to moving towards greater co-creation of choirs with people with experience of homelessness. This role is a crucial part of this journey.
This role could be for you if you come from a background of volunteer management, client involvement, participation, or co-production.
We are an equal opportunities employer, and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process.
Reports to: Head of Programmes.
Contract: 3-year fixed term contract with potential to extend.
Hours: Part time, 22.5 hours a week (3 days), flexible and compressed hours possible.
Location: Remote with potential to work from the Sheffield registered office, with colleagues in Sheffield, London, and Colchester. Must be UK resident/taxpayer.
Annual leave: 25 days per year pro rata (rising with length of service) + UK bank holidays.
Salary: £35,360 pro rata.
Benefits: 6% employer contribution pension, Employee Assistance Programme, home working allowance, flexible hours.
Deadline for applications: 9am April 19th
Job description
Participation framework
- Carry out a skills audit across all our choirs to understand what skills are needed to run each choir with greater involvement from choir members, facilitated by choir managers. This will include discovering what skills choirs have amongst their existing member and volunteer communities, and what support and training could be shared.
- Research other organisations’ participation frameworks and volunteer programmes to identify ways in which the Choir with No Name can learn from others in the sector.
- Identify a range of tasks, roles, and responsibilities (being clear about the distinction between the these) that members and people in the community can take part in to support the running of the choir, along with the training they would need to do so.
- Identify healthy ways to step down from roles and responsibilities.
- Design and pilot a framework of roles, responsibilities and tasks, and associated training and support, before rolling out nationally across all our choirs.
Existing volunteer programme
- Evaluate our existing volunteering programme, listening to our volunteer team about their experience as a volunteer, identifying areas for development.
- Develop the existing volunteer programme to support and value volunteers and to incorporate our new approach to co-creation and co-production.
- Work with our existing volunteers in a transition from the current programme into the participation framework, whilst continuing communicating the value and importance of volunteers within the Choir with No Name.
Manage volunteer communications
- Develop and manage accessible communications to ensure volunteers are equipped with the tools they need to do their roles (training, policies, support) and feel valued (thanks and recognition for their hard work). This could include:
- A regular email to volunteers
- An online portal for volunteers to access whenever they need
- Regular meetings for volunteers to keep them up to date with what is going on in the organisation and to share practice
Volunteer recruitment, induction, training and data
- Lead on national volunteer recruitment and support local recruitment carried out by Choir Managers.
- Develop, with choir members and volunteers, a training programme to support roles within choir. This training should come in a range of forms, and where possible, led or informed by choir members.
- Manage volunteer data, including developing our data management system (currently Monday, but we are considering using Plinth), ensuring:
- Inductions are completed consistently and reviewed for long term volunteers.
- Training is implemented and kept up to date.
- Volunteer data is managed in a central database so we can effectively communicate, track and understand our impact.
- Reporting on volunteer numbers and other information is provided to the Senior Management Team and board.
Other
- Support the development of the Board Experience Programme and the Member Advisory Panel, led by the CEO and Head of Programmes.
- Work towards the Investing in Volunteers or Kings Award for Voluntary Service.
- Carry out any other duties as may be reasonably required by the Choir with No Name within the scope of the role.
Experience/skills
Essential:
- Demonstrable skills and experience in project management
- Good listening, information gathering and research skills
- Skills and experience in at least one of the following:
- volunteer management
- client involvement
- co-production
- participation
- community development
- Ability to synthesise and represent multiple viewpoints
- Experience and comfort in working with data and databases
- Understanding of the needs of people with experience of homelessness and/or demonstrable knowledge and understanding of people who have lived through trauma.
- Good written and verbal communication skills
- Experience in facilitating and leading group sessions and workshops with different stake holders
- Ability to lead online sessions and use zoom and teams effectively
Desirable
- Experience of leading change within an organisation or culture
Personal requirements
Essential
- Ability to work evenings and weekends occasionally
- Willingness to travel
- A desire to be part of a committed and hardworking team working in alignment with the values of the Choir with No Name.
- A self-starter who can work with a high degree of autonomy.
- Good at managing multiple priorities and remaining calm under pressure.
- Consistently work with integrity and confidentiality.
Desirable
- A love for music and singing
For full job description and details of how to apply, visit our website below
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Life:
Life's a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people - whoever they are - to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
- Crafting content that educates the public about pregnancy, pregnancy loss and our work
Our values:
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal.
- Solidarity – We’re with you and for you.
- Community – We’re better together.
- Charity – Doing good for one another.
- Common good – Building a better world.
We are looking for an outgoing and enthusiastic customer service professional with previous charity experience and experience of supporter relationship work to join our Fundraising team.
This is a new post that will oversee the development and implementation of a Supporter Experience strategy in line with income generation priorities and objectives.
We are looking for someone who is a data driven and innovative professional, passionate about delivering high class journeys for Life supporters with the overall aim of increasing net income and converting supporters into donors.
We are looking for a committed individual who can implement strategic plans and create operational business plans. You will manage and motivate a small team and have an advanced use and understanding of CRM databases to manage supporters and maximise their value.
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays, (for full-time positions, pro-rated for part-time positions)
- Paid DBS check
- Birthday Leave
- Extra annual leave for long term service
- Length of service awards
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Our Values and Commitment to Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS) which is paid for by the Charity.
How to Apply:
If you think you have the skills to offer us, please send a CV and covering letter to Life jobs
The client requests no contact from agencies or media sales.
Job Title: Marketing and Communications Manager
Reports to: Director of Communications and Growth
Contract: Permanent, full or part time
Hours: 28 – 35 must be available to work Tuesdays and Thursdays, other days negotiable
Salary: Circa £40,000 per year
Location: Remote, with attendance at in-person meetings required, around once a month, normally in London
Job purpose
To conceive and execute a best-in-class marketing and communications strategy to position us as the go to organisation on dementia carer support. Your work will underpin our efforts to campaign for change, partner with organisations, and provide practical and emotional support so that no dementia carer feels isolated, invisible or alone.
Key responsibilities
·Lead on the development and delivery of the marketing and communications strategy and activity, working with colleagues in public fundraising, commercial income generation and campaigns, to achieve agreed annual targets in line with DCC’s plans.
·Using primarily digital platforms and working with colleagues in fundraising, campaigns and service delivery, co-produce a suite of activities and assets that deliver relevant prospect audiences into the wide end of the funnel.
·Lead on communications work, including journalist outreach and pitching news stories, content creation, discussion and engagement on current affairs from the perspective of our cause and issues.
·Work with colleagues to gather and curate compelling, emotional stories and to embed a story-led approach in our communications.
·Support the fundraising team to develop assets for DCC’s supporter journey, using data analysis and insights to ensure the effective stewardship of supporters.
·Set, monitor and report on campaign and project budgets, key performance indicators and annual work plans as well as longer term financial forecasts.
·Be responsible for adhering to all relevant legislative and regulatory obligations relating to marketing, digital and communications.
·Establish and document key processes in the marketing function, working closely with colleagues in fundraising and operations to do so.
Carry out other duties commensurate with this post as requested.
The client requests no contact from agencies or media sales.