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Head Office Volunteer Receptionists Jobs in London, Greater London
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New Malden, Greater London (On-site)
£21.076 p.a. (FTE £26,345 per year)
Part-time (28hrs/4 days a week,)
Permanent
Using Anonymous Recruitment
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Job description
As Supporter Care Administrator you will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. We are looking for a warm, friendly person who loves people and is also highly organised.
Key Responsibilities (full responsibilities listed in the application pack):
- Act as the first port of call for all enquiries.
- Oversee the smooth running of reception, including receiving visitors and processing deliveries.
- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.
- Take and process donations over the phone.
- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.
Essential Criteria (full criteria listed in the application pack):
- A minimum of two years’ experience in a customer/ supporter facing role within the commercial, public or third sector.
- GCSE grade C or above in English and Maths, or equivalent.
- Experience of providing administrative support within an office environment.
- Experience of using a CRM or database to capture individuals’ details and contact.
- Experience of working cross-departmentally and with people across all levels of an organisation.
Posted by
Refreshed on: 18 April 2024
Closing date: 25 April 2024 at 12:00
Job ref: CSW/SCA2024
Tags: Admin,Advice, Information,Christian
The client requests no contact from agencies or media sales.
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