Helpline Advisor Jobs in Chertsey, Surrey
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 37.5 Full Time (part time may be considered)
Location: Various locations in the London Borough of Hounslow
Closing date: On an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled
Interview date: To be arranged directly with shortlisted candidates.
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.
In particular, the role requires you to:
- conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
- do a benefit calculation as standard for clients
- give full advice and support to clients to resolve their issues
- where necessary, make a referral or signpost clients
- write up case notes to Citizens Advice national standards
For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification.
We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).
Please note: We can only respond to successful applicants. If you do not hear from us within three weeks from receipt of your application, please assume that it has been unsuccessful.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
Our training programme significantly improves the ability of domestic abuse professionals and other frontline responders and organisations, including police, children’s social care staff, and corporate HR and community teams, to identify and respond to domestic abuse and closely linked issues. We take a holistic approach, looking at the whole family and the connections between them to keep families safe sooner. We offer a whole range of training products, including accredited professional training (e.g. Idva, Ypva), accreditation of specialist DA services (Leading Lights), and bespoke services for public, voluntary and commercial organisations.
Our training programme across England, Wales, Scotland and Northern Ireland aims to create:
- User value: with learners who attend our training feeling more confident and better equipped to fulfil their role
- Social value: with measures showing professionals who attend our training provide more effective interventions for those who experience abuse
- Financial value: responsible for generating around a third of SafeLives’ annual income
Benefits include a generous package, such as:
- 34 days’ holiday per year, including public holidays
- Flexible Working (compressed hours)
- Cycle-to-work Scheme
- Eye Care Vouchers
- Pension Scheme with 4% employer contribution
- Childcare Vouchers
- Employee Assistance Programme
- Clinical Supervision
- Holiday Purchase Scheme (buy up to an additional 5 days)
- Enhanced Family Leave Policies
- Enhanced Sick Pay
- Professional Development Fund
- Individual Learning Budget
- Restorative Practice Training
- Time Off In Lieu.
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: Monday 22nd April 2024.
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced, strategic, and financially savvy Head of Finance to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic finance professional to helps us continue making a difference.
The Head of Finance will manage the high-performing finance team consisting of a Management Accountant, Assistant Accountant and Finance Business Partner. Sitting in the Business and Resources Directorate the team are instrumental to the successful running of the RCR. In this role you will be responsible for the operational finance function which handles accounting, financial reporting, planning and transactional activities as well as supporting longer-term strategic planning.
As a finance professional you will use your expertise to further support the RCR by delivering the organisations financial objectives and build strong working relationships with managers to equip them with the tools to make good financial decisions. Furthermore, you will support the Executive Director, Business & Resources in the delivery of effective risk management activities and reporting, lead discussions on how our financial controls and processes may need to change and adapt, shape and drive business performance to ensure your leadership of the finance function results in the delivery of excellent services.
What you’ll do:
- Lead, motivate and develop the finance team to deliver essential business services adapting and anticipating changes in business needs.
- Develop, agree and maintain a suite of internal service standards to meet business needs.
- Plan and lead the organisation’s financial budget process ensuring a comprehensive capture of business needs and advise SMT and managers.
- Ensure timely and accurate monthly financial management accounts are produced according to appropriate standards.
- Maintain a suitable suite of business financial policies, processes and controls that meet the business needs and are compliant with legislation and external standards.
- Lead the provision of commercial advice to directors, managers and staff to ensure best practice on procurement and contract management.
What you’ll need:
- Experience of operating successfully at a Finance Manager or Head of Finance role in a comparable organisation.
- A strategic and critical thinker with the ability to develop a team to deliver on long term goals.
- Understanding of risk, risk management processes and the use of risk analysis to help plan and develop organisations.
- Ability to communicate effectively with non-technical/non-professional audiences.
- Skilled manager of people, able to bring together, motivate, coordinate and develop a team.
- Excellent commercial skills, including the capacity to lead or support negotiations and to influence and motivate others.
If this sounds like the opportunity for you then please find out more about the Head of Finance role, the RCR and instructions on how to apply in the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme