Helpline Information Officer Jobs in Cardiff
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Rape and Sexual Abuse Support Centre (Rape Crisis South London) is looking for a committed, professional and skilled Helpline Support worker to provide high quality emotional support, information and signposting in our Support Line team.
The 24/7 Rape and Sexual Abuse Support Line is a partnership between Rape Crisis England and Wales, the Rape and Sexual Abuse support Centre (RASASC - Rape Crisis South London) and two other Rape Crisis Centres (ARCH Teesside and Lincolnshire Rape Crisis). The post-holder for this role is employed by RASASC (Rape Crisis South London).
The post-holder will provide emotional support, information and signposting to survivors of any form of sexual violence, of any gender, aged 16 and upwards, and their supporters via phone calls and chats. Helpline Support Workers also provide support to colleagues and volunteers as part of their daily duties. Helpline Support workers have experience of either providing emotional support on a telephone helpline or experience providing support to survivors of sexual violence. You will also need to have good knowledge and understanding of the impact of sexual violence.
The client requests no contact from agencies or media sales.
Senior Communications Officer
Location: Remote (with occasional travel)
Salary: £34,200
Length of contract: Permanent
Hours per week: 37
Interviews: 15th & 16th May
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Senior Communications Officer role:
As Senior Communications Officer, the successful candidate will be a creative, agile and impactful professional, who will play a pivotal role in shaping Women’s Aid’s communications campaigns, working closely with the Communications Manager and the Head of Media, Brand and Relationships. The successful candidate will take the lead on generating creative, engaging content and ideas for Women’s Aid communications – including major campaign moments and brand awareness. Working across all external channels, including traditional media and social media, you will curate compelling stories that build our profile and target key audiences in our mission to keep women and children safe from domestic abuse. You’ll be joining us at an exciting time, as we mark our 50th Birthday with some powerful campaigns and engagement.
Key duties and responsibilities of the Senior Communications Officer:
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To be the key communications officer representing the communications team, developing the key messaging of external campaigns, brand-building and communications for the organisation and developing public awareness of these.
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To lead on planning, drafting and implementing a communications plan for Women’s Aid key communications campaigns such as International Women’s Day, 16 Days, as well as wider organisational projects, incorporating press and social media and providing media support as required.
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To develop relevant media and social media contacts, as well as contacts in the sector, to maximise the reach and coverage of key communications campaigns as well as wider organisational projects.
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To work with colleagues to ensure the campaigns take an intersectional approach and centres the most marginalised voices.
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To work with a diverse range of survivor case studies and media spokespeople, including Women’s Aid member organisations, and to ensure they are treated in an appropriate and safe manner.
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To help identify both proactive and reactive media opportunities.
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To write blogs, news articles and promotional copy for Women’s Aid.
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To proof and typeset publications as required.
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To be part of the communications team out-of-hours on call rota for media calls.
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To line manage the Junior Communications Officer
What we are looking for in our Senior Communications Officer:
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At least two years experience working in communications/journalism/publications or similar.
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Experience of liaising with a variety of individuals and organisations of all seniorities, internally and externally.
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Experience of maintaining systems for information storage and retrieval.
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Experience of online communications/websites/social media, including Content Management Systems.
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Experience delivering public-facing campaigns with a range of stakeholders.
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Experience in getting effective PR results.
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Ability to produce high quality written material, for copy writing, copy editing and publicity materials, posters and press releases.
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Capable of translating complex information into audience-friendly messages.
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Ability to carry out a range of research and information-gathering activities.
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IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems, and willingness to learn new packages and IT skills as required.
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Ability to communicate sensitively with survivors of domestic violence to discuss case studies.
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Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands.
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An understanding of public affairs and the role that campaigning plays.
Benefits of joining us as our Senior Communications Officer include:
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Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
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Valuable Pension Benefits: a generous 7% employer contribution.
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Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
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Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
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Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
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Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
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Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
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Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
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If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
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We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
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All posts, including remote posts, must be based in the UK.
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Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
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We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
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Please read our Single Sex Statement on the Women's Aid webste
Position: Press and Communications Officer (Wales)
FLUENT WELSH SPEAKER ESSENTIAL
Hours: Part-time (21 hours a week)
Contract: Permanent
Location: Office-based in Cardiff, Wales (CF24) with flexibility to work remotely - and we will consider home-based applications.
Salary: £28,423 - £30,200 per annum FTE (£17,053.80 - £18,120 per annum actual) plus excellent benefits
Salary Band: Band D1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is a brilliant opportunity to join our hardworking, creative and supportive MS Cymru team.
You’ll be communicating with both Welsh- and English-speaking audiences, and you must be a fluent Welsh speaker.
We’re looking for a tenacious, proactive Press and Communications Officer to join our team and help us meet our ambitious goals.
Crucially, you’ll promote and deliver media coverage/strategies to promote our work with a particular emphasis on promoting our fundraising, campaigning and service activity.
You’ll also be our point of contact for media enquiries we receive. And you’ll support the development and delivery of our digital communications, ensuring we have a strong and representative social media presence.
The chosen candidate will have relevant experience (such as a press office, PR agency or journalism), and be comfortable managing competing priorities as part of a busy team. You’ll have excellent writing and communications skills in Welsh and English, and a positive attitude.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Please note this is a part-time role for 21 hours per week.
Closing date for applications: 9am on Tuesday 30 April 2024
Please note the successful candidate will require a standard DBS check.
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Senior Media Relations Officer
Location: Remote (UK based)
Salary: £34,200
Length of contract: 12 months, fixed term contract
Hours per week: 37
Interview dates: 8th & 9th May
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Senior Media Relations Officer role:
As Senior Media Relations Officer, the successful candidate will play an integral role in all proactive and reactive media, working closely with the Communications Manager and the Head of Media, Brand and Relationships. This role is intrinsic to the running of Women’s Aid’s fast-paced press office, influencing, responding to and driving the media agenda on domestic abuse and violence against women and girls. You’ll be joining us at an exciting time, as we mark our 50th Birthday with some powerful campaigns and engagement.
Key duties and responsibilities of the Senior Media Relations Officer:
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To be the first point of contact for media and publicity enquiries, cultivating excellent media relationships
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To be part of the out-of-hours on call rota for media enquiries.
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To help identify media opportunities and to maximise positive media coverage for Women’s Aid.
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To employ extensive horizon-scanning and support on any media crisis communications.
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To produce press releases, statements and other promotional copy for Women’s Aid.
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To develop pitches and news stories in collaboration with other departments.
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To lead on media briefings that convey appropriate key messages and thoroughly prepare Women’s Aid spokespeople.
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To identify and interview case studies and media spokespeople and to ensure they are treated in an appropriate and safe manner.
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To work on Women’s Aid internal and external campaigns, providing media support as required.
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To manage our media database and monitoring systems to ensure we are effectively tracking and benchmarking coverage, as well as having robust systems in place to distribute media
What we are looking for in our Senior Media Relations Officer:
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At least 2 years’ professional experience of working in journalism, PR or similar.
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Demonstrated history of achieving significant proactive and reactive media coverage.
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Experience of working with the national press.
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Experience of responding at speed to breaking news and reactive requests to leverage coverage.
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Experience of adapting to the changing media landscape.
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Experience of using media monitoring and delivery platforms.
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Experience of briefing senior internal and external figures to convey organisational messages.
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Experience of using a range of computer packages, particularly Microsoft Office packages.
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Experience of online communications, including uploading copy to websites, and using social media.
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A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.
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Understanding of local and regional news structures and hierarchies within them.
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Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid
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Commitment to anti-discriminatory practice and equal opportunities
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Willingness to work occasional unsocial hours as required.
Benefits of joining us as our Senior Media Relations Officer include:
-
Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
-
Valuable Pension Benefits: a generous 7% employer contribution.
-
Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
-
Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
-
Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
-
Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
-
Please ensure that you also complete the EDI form and send all completed paperwork to rthe recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
-
Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
-
If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
-
We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
-
All posts, including remote posts, must be based in the UK.
-
Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
-
We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
-
Please read the Single Sex Statement on our website
The client requests no contact from agencies or media sales.
Location: Remote or London hybrid
Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We’re looking for an experienced and proactive online community professional to join our friendly and supportive Peer Support team. This role is part of our peer support services team and will be responsible for supporting our online peer support communities, including our forum and Facebook groups.
The post holder will work directly with the Peer Support Manager and the Senior Online Communities Officer, as well as with colleagues from across the charity to develop our online communities, helping us to reach and support more people affected by bowel cancer and those concerned about symptoms, risk and pre-diagnosis.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Richard Ellis, Peer Support Manager.
Safeguarding:
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this
Closing date: 12pm, 02/05/2024
Interviews: Thursday 9th and Friday 10th May 2024
The client requests no contact from agencies or media sales.
Location: Flexible – remote or London hybrid
We're the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
We’re looking for an experienced Creative and Content Manager to head up the team that leads on brand, creative and case study storytelling for the charity. This role is essential in ensuring the success of projects from high-profile public campaigns, to targeted health information for patients and healthcare professionals. It sets standards for creative work and plans for content needs including sourcing real-life stories.
You’ll be a creative all-rounder with a passion for high quality creative work, the importance of a strong brand, the need for great content planning and the power of storytelling in developing successful communications. You’ll also sit on the Marketing and Communications Management Team, playing a key role in driving forward the team as a whole, from the personal development of individuals, to leading and shaping major marketing and communications initiatives.
Safeguarding
Safeguarding is everyone's responsibility and we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
If you'd like an informal chat about this role please contact Nicolette Barton, Head of Marketing and Communications.
Closing date: Sunday 21 April 2024, 11:59pm
Interviews: Online interviews to be held on Thursday 2 May 2024 and Friday 3rd May 2024
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages). Your cover letter should show your suitability for the role by answering the following questions:
Why are you applying for this role?
What are the greatest strengths that you will bring to the role, where do your skills and experience most align with the job description and person specification?
What will be your main areas for training and development in order to do this role to an exceptional level over time?
The client requests no contact from agencies or media sales.
Vacancy Reference: BfN2024/100
Job Title: Funding Manager
Salary: £18.17 per hour
Number of Posts: 1
Type of Contract: Permanent
Start Date: As soon as Possible
Hours of Work: 28 per week
Work Location: Remote with some travel to service sites
Responsible to: Programme Quality Manager
Closing Date: 23/04/2024
Proposed Interview Date: Remote. Dates TBC. As this is a time sensitive appointment BfN will interview whilst the job advertisement is live and retains the right to bring forward the advertising period if a strong candidate is identified.
Job Information:
Are you a whizz at sourcing, writing and pitching successful funding applications to trusts, foundations and other valuable funds? Do you thrive on achieving significant income growth and smashing ambitious targets? Do you want job satisfaction knowing that your work is making a big difference to families across the UK?
It takes a special person to take a strategic and operational lead in generating income for a registered charity like The Breastfeeding Network. We have a vision of all mums and families feeling supported in their feeding choices and able to breastfeed for as long as they choose. We already receive funding from various sources but we know there are even more mums, parents and families out there who need our support; support that needs funding.
If you’re an experienced funding professional who dreams of a family-friendly employer where your work has big impact, then we might be just what you’re looking for. Working with our fabulous service teams and finance colleagues, you will draw on your honed skills and extensive experience in ambitious income generation to secure strategic and core funding from trusts, foundations, legacies, community fundraising activity and beyond. Your work will be essential for ensuring that all families can continue to rely on the services the Breastfeeding Network provides, well into the future.
We are a Scottish registered charity making a difference to women and families across the UK. Our vision is that women and families feel supported in their feeding choices and are able to breastfeed for as long as they choose.
The client requests no contact from agencies or media sales.