Helpline Supervisor Jobs in Westminster, Greater London
RoadPeace has an exciting opportunity for a compassionate individual to join our organisation and make a significant difference to our charity and to the lives of the road crash victims we support. We are seeking a highly organised, efficient and compassionate individual with good interpersonal skills to coordinate our Resilience Building trauma support programmes across England. The role will include providing emotional support to victims in a highly sensitive and empathic manner, overseeing the delivery of the Resilience Building Programmes, training and managing new facilitators to run the programmes and assist with providing regular supervision for facilitators
Please read the job pack for a full description of the role. Please apply by sending us your CV and covering letter outlining your interest in the role and how you meet our role and person specification. We look foward to hearing from you!
The client requests no contact from agencies or media sales.
Home-Start Lambeth offers a unique service, recruiting, training, and supervising volunteers to support families with pre-school children on a regular basis. Our staff and volunteers provide friendship and practical help to families experiencing stress or difficulties, including poverty, post-natal depression, domestic abuse, mental ill-health, isolation, and other challenges leading to crisis.
We are advertising for a Family Coordinator to join our small, amazing charity. Working alongside our team of Family Coordinators, you will oversee the work of our home-visiting volunteers, ensuring that the support they provide to families is targeted, high quality and empowers them to reach their goals.
You will also lead the delivery of our domestic abuse work. This includes the development and delivery of the Freedom Programme; a 7-week course to help survivors of domestic abuse understand and recover from their experiences.
We are looking for a well-organised person, familiar with office systems, who can demonstrate empathy and good communication and interpersonal skills. Parenting experience, experience of working with disadvantaged families and survivors of domestic abuse would be advantageous.
This role involves significant amounts of travel around Lambeth visiting families and attending meetings. Reasonable travel expenses, other than from home to base, will be reimbursed. Please note that currently the Freedom Programme is delivered remotely via Zoom on Tuesday evenings from 7-9pm via Zoom.
For more information, please see the job description attached.
This post is subject to an enhanced DBS check.
It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, disabled people and marginalised groups.
To apply, please provide a CV and cover letter outlining how you meet the requirements of the person specification. Please send this alongside a completed diversity monitoring form to the email address provided on our website.
Morgan Hunt are proud to be working exclusively with Age UK Bromley and Greenwich on their search for an Information and Advice Manager.
As an A&I manager, you will develop, manage and be responsible for effective delivery of the service.
About the Service
Age UK Bromley & Greenwich's Information and Advice Services is one of the most important services the organisation provides, enabling and supporting older people in both boroughs to live healthy and independent lives.
The service provides a helpline 9am to 5pm 5 days a week providing information advice and guidance to older people, their families, their carers, adult carers and people with long term health conditions.
Key Responsibilities
Some of the key responsibilities in this role include:
Managing and maintaining a caseload of clients
Ensuring the effective delivery of the service so that is meets targets and funder requirements
Ensuring compliance with requirements of relevant quality standard (AQS and IAQP)
Managing network/liaison with other local key stakeholders and organisations
Who we are looking for
We are looking for someone with experience managing a quality assured Information and Advice service, including internal case reviews and Independent File Reviews.
You will have experiencing supervising and/or supporting staff to give quality advice or information to clients.
You will also have experience Partnership working.
Ideally you will have experience working with people who are very vulnerable.
This role is office-based within both Bromley and Greenwich. The role is Monday to Friday 9am - 5.30pm and the salary is dependent on experience.
To find out more about the role please contact Amara Howe at Morgan Hunt.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.