Housing Advice Jobs in Liverpool, Merseyside
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
The Homelessness and Housing Law Specialist Advisor will work alongside our client services teams across England, to prevent and end homelessness for people we support. Providing expert advice, support and advocacy to our staff and members in the most complex cases.
Salary: £38,585 (regions) or £42,746 (London) per annum
Hours: 35 hours per week (open to compressed hours in line with Crisis’ Flexible Working Policy)
Location: To be based in any of the Crisis Skylights in Edinburgh, Newcastle, Liverpool, Birmingham, Oxford, South Wales, Central London, Croydon, or Brent, but with home working as an option in line with Crisis’ Hybrid Working Policy
About the role
We are looking for an expert on homelessness legislation (the Homelessness Reduction Act) and relevant housing legislation to contribute to Crisis’ mission of ending homelessness. You will provide advice and casework covering complex areas of both housing and homelessness legislation to frontline employees working directly with people experiencing homelessness and at risk of homelessness in England. You will be an advocate for our members, by using housing law knowledge to request temporary housing from local authorities, for those who are street homeless. You will have the opportunity to produce housing law briefings, template letters and a toolkit of resources including checklists to support staff when working with beneficiaries.
About you
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Demonstrable track record of successfully preventing and relieving people’s homelessness through advocacy and the application of relevant homelessness and housing law, including complex cases such as people with different immigration status.
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Expert knowledge of relevant homelessness and housing legislation, including Housing Act 1996 Parts VI and VII, Homelessness Act 2002 Homelessness Reduction Act 2017, Protection for Eviction Act 1977, Landlord and Tenant Act 1985
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Knowledge of the issues affecting homeless people and the impact and interaction of welfare and immigration policies on homelessness
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Familiarity with local authority housing options services and their processes
You may have experience in, Housing and Homelessness Law, Local Authority Homelessness or Housing Options teams, Advice and advocacy, specialist casework.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 14 April 2024 (at 23:59)
Interviews will be held W/C 22 April 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK are recruiting for a part-time Lead Quality Assessor (21 hours per week) to undertake assessments of the quality of Information, Signposting and Social Welfare Advice that is provided by Age UK Network Partners (local Age UKs; local Age Cymru Partners; Age Cymru; Age Scotland; Age NI; and Age UK); and ensure consistency in how our quality standards are assessed across the wider assessment team.
In this role you will:
* Carry out assessments on the quality of Information, Signposting and Social Welfare Advice delivered by Age UK and its Network Partners across the UK through a range of services (e.g. traditional I&A service, social prescribing, LPA etc), assessing how well each Partner is delivering against the relevant requirements of the Age UK Network Quality Assurance Framework.
* Provide written reports for Age UK Network Partners in the required format, using your expert skills and knowledge to identify how well they have met the standard - identifying areas of strength, areas of non-compliance and suggestions for improvement.
* Support the process of quality assessment and continuous improvement of services where Age UK Information, Signposting and Social Welfare Advice is given, including, * moderating reports - with responsibility for ensuring that assessors are applying the standard fairly and there is consistency between the assessors; * reviewing self-assessments - liaising with Network Partners to give feedback on how well they are meeting the standards; * following up on Corrective Action - working with our Service Quality Advisors to review submitted evidence and the adequacy of corrective action taken by Network Partners, in response to their assessment findings. * signing off Corrective Action Reports and providing formal feedback to Network Partner Managers and CEOs.
* Work with the Quality Team to ensure consistency across the assessor team, by taking a lead role in assessor training / consistency days, using these to share learning, provide updates and instruction.
* Contribute to the on-going development of the wider Age UK Quality Framework by providing feedback on any Information and Advice related quality programmes.
The post holder is required to travel to a range of locations for assessments and for meetings at the London Office which may involve overnight stays. (Although the majority of work is currently online using MS Teams, national travel is likely in future).
Applicants must have ability to access a computer, confidential workspace, key advice texts and be able to work online.
Must haves:
* Extensive and relevant experience in an advice service, with knowledge of key advice issues affecting older people in at least two of the following areas of social welfare law: welfare benefits, community care, housing.
* Knowledge and understanding of good practice in managing and delivering Information, Signposting and Social Welfare Advice services.
* Demonstrable experience of supervision of advice work. Demonstrable experience of maintaining effective case recording systems and procedures, ideally electronic.
* Effective communication skills with a range of audiences, both interpersonal skills and the ability to write and proof-read effective reports for external stakeholders.
* Ability to make rigorous, fair and impartial assessments against quality benchmarks for Information, Signposting and Social Welfare Advice services.
* Excellent organisational skills, including the ability to manage workload and prioritise.
* Good time management skills, and the ability to meet deadlines.
* Understanding of the issues affecting older people seeking advice.
* Good IT skills including an ability to use Microsoft Office, and online systems for bookings, assessing case records.
* Clear understanding of the principles of confidentiality and data protection.
* Knowledge and understanding of the equality and diversity issues affecting the delivery of Information, Signposting and Social Welfare Advice services.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
The client requests no contact from agencies or media sales.
SELF EMPLOYED ASSOCIATE PROPERTY ADVISERS
APPLICATION DEADLINE: THURSDAY 11 APRIL 12 NOON
INTERVIEWS: WEDNESDAY PM 17th APRIL at our Farringdon offices 70 Cowcross Street EC1M 6EJ or via Zoom.
The Ethical Property Foundation is the only dedicated property advice charity serving the UK voluntary sector. We support over 450 voluntary organisations p.a. with expert and independent property advice and education. We are currently seeking one or more self-employed Chartered Surveyors (or with an equivalent professional qualification), to augment our team and specifically, to assist us in delivering our affordable consultancy.
We are particularly looking for surveyors with an ability to think and report strategically or offer specialisms such as building surveying and planning.
Our Associate Property Advisers are all extraordinary people: senior property professionals. As part of this team, you will be assigned projects to lead on or supporting other members. You will use your communication skills to gain the trust of our clients, many of whom support vulnerable people in challenging circumstances, and empower them to expand their property knowledge and confidence. You will use your wide knowledge of the property sector to investigate/analyse client issues and develop suitable options and solutions. The projects you will deliver include property health checks, feasibility studies, options appraisals & development of client property strategies. Average project time allocation: between 4 – 5 days. There may be opportunities to deliver webinar training too.
Our clients support every kind of good cause and are responsible for every type of property. In the last 12 months, besides conventional office premises, we have advised on: church buildings, oast houses, former schools, industrial units, fields, warehouses, libraries, theatres, and mills.
Location: Flexible working from home. Projects will include client site visits in England, Wales and Scotland.
Day Rate: £220
Reporting to: Head of Property Advisory
Website: propertyhelp (dot )org
Start date: by mutual agreement
Working hours: variable to suit agreed assigned project deadlines
Professional Indemnity insurance: The post holder falls within the definition of ‘Person Employed’ and are therefore included within EPF’s PI insurance.
DBS Clearance: This will be obtained for you. All our Associates must have DBS clearance
Application procedure
Applicants must send a c.v. with full contact details and a covering letter detailing why they wish to apply for this work, by clicking on ‘Quick Apply’; what they feel they can offer our clients; plus, their voluntary sector and professional experience.
APPLICATION DEADLINE: THURSDAY 11 APRIL 12 NOON
INTERVIEWS: WEDNESDAY 17th APRIL at our Farringdon offices 70 Cowcross Street EC1M 6EJ or via Zoom.
Informal discussion
For an informal phone discussion, email our Senior Property Adviser Simon Taylor FRICS to arrange a mutually convenient time. simon.taylor(at)ethicalproperty(dot)org(dot)uk
The client requests no contact from agencies or media sales.
About Us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The Role
We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.
This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.
NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.
What you will need to succeed
You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.
You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
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£26,873 - £31,915 (FTE) - Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable)
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11½% non-contributory pension
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25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff
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Flexible working arrangements including the opportunity for Hybrid working
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Enhanced family friendly payments
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Employee Assistance Programme
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Employee benefits platform
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2-year Fixed Term Post
The closing date for all applications is 12:00 noon Wednesday 17 April 2024. We anticipate interviewing the two weeks commencing Monday 22 April 2024. Full details of the posts and an application form are available on our website
The client requests no contact from agencies or media sales.
About Us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The Role
We have a fantastic opportunity for someone to join us in the position of Energy Adviser, to work on either a full or part time basis. Job share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.
NEA’s Energy Advisers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups. They also get involved in a range of tasks to support these activities. Energy Advisers sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.
This post is subject to enhanced vetting and barring check.
What you will need to succeed
Working within our Communities Directorate you will have demonstrable experience of delivering Energy Advice and helping others. Therefore, it is vital that you have empathy, confidence and knowledge of the issues facing vulnerable low-income households.
You will have knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.
You will also have knowledge of assistance available for energy efficiency improvements to low-income households.
You will be an excellent communicator, with proven experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions, however we would particularly welcome applications from those living in Kent and the South-East. Home working and office-based locations are available. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
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£26,873 - £31,915 (FTE) - Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable)
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11½% non-contributory pension
-
25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff
-
Flexible working arrangements including the opportunity for Hybrid working
-
Enhanced family friendly payments
-
Employee Assistance Programme
-
Employee benefits platform
-
2-year Fixed Term Post
The closing date for all applications is 12:00 noon Wednesday 17 April 2024. We anticipate interviewing the two weeks commencing Monday 22 April 2024. Full details of the posts and an application form are available on our website.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship, enabling greater choice and independence in wider areas of life. We want to find talented individuals from diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role will form an integral part of our three person Policy and Public Affairs team based in Scotland, working as part of a UK-wide Policy and Influencing team. The role will drive forward our policy projects to reduce poverty in later life, conducting expert research and policy analysis and turning this into persuasive evidence to catch the attention of decision makers and persuaders. The postholder will create opportunities to amplify the voices of older people in poverty and work to secure support for our policy recommendations in Holyrood.
You will have strong research skills with experience of turning quantitative and qualitative data into high quality, persuasive policy outputs. You will have experience developing credible, evidence-based policy solutions, informed by the perspectives and insights of people with lived experience.
You will be a skilled verbal and written communicator with the ability to engage different audiences. You will build strategic relationships with a variety of stakeholders to advance the solutions needed to address poverty in later life, using your knowledge of the political landscape in Scotland and passion for our cause.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
Location: Homebased in Scotland (with occasional travel required)
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age by visiting our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by clicking the Apply Online button below (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic Disclosure Scotland Certificate will be required for this role.
Closing Date: Sunday 14th April
Interview Dates: Wednesday 24th April & Thursday 25th April
The client requests no contact from agencies or media sales.
Purpose of role:
To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
About us
The first Citizens Advice opened in Liverpool on 4th September 1939, established in the aftermath of the first world war and provided, amongst other initiatives, a casework service for families in need.
Since then, we have continued to grow as a frontline service, finding innovative solutions to the advice needs of our community through free, confidential and independent advice and information services.
Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over four permanent sites (Belle Vale, Garston, Walton & Wavertree) and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services. We have also developed a mobile phone app which acts as a single point of access for Citizens Advice in Liverpool, showing where to find advice in real time, access to self-help information, and telephone, WhatsApp, email & webchat advice.
We are a member of "National Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in our offices.
We receive funding from Liverpool City Council; which helps support our generalist advice service which gives advice on a wide range of subjects such as; benefits, work, debt & money, consumer, family, housing, law & courts, immigration and health. We also receive funding from other major contributors which helps run our specialist advice projects.
Location: Hybrid – Remote and Office based, flexible options available across Liverpool, St Helens and Warrington
Hours: 2 Roles available - 1 FTE - 35 Hours and 0.8 FTE - 30 Hours
About the Role
Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.
The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits mandatory considerations, and appeals. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.
About us
The first Citizens Advice opened in Liverpool on 4th September 1939, established in the aftermath of the first world war and provided, amongst other initiatives, a casework service for families in need.
Since then, we have continued to grow as a frontline service, finding innovative solutions to the advice needs of our community through free, confidential and independent advice and information services.
Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over four permanent sites (Belle Vale, Garston, Walton & Wavertree) and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services. We have also developed a mobile phone app which acts as a single point of access for Citizens Advice in Liverpool, showing where to find advice in real time, access to self-help information, and telephone, WhatsApp, email & webchat advice.
We are a member of "National Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in our offices.
We receive funding from Liverpool City Council; which helps support our generalist advice service which gives advice on a wide range of subjects such as; benefits, work, debt & money, consumer, family, housing, law & courts, immigration and health. We also receive funding from other major contributors which helps run our specialist advice projects.
Are you a strong, visionary leader keen to advocate for the VCSE sector? Are you interested in bringing people and organisations together to collaborate on the future of community led services across Hampshire and to be the public face of the organisation?
Having led the organisation through a significant period of change, our CEO has chosen to move on to take up a new challenge and set up her own business. We are now seeking a Chief Executive to lead Action Hampshire through the next phase of its strategy. This is an exciting opportunity for anyone who has the desire, vision and ambition to continue to build a system that is fairer for our communities.
As a strengths-based organisation, we value the unique contributions each member of our team brings and our organisational culture emphasises coaching and leadership over management. We’re committed to inclusivity, equity and to the wellbeing and safety of our team. This role offers a high degree of flexibility in working hours and can be delivered remotely, apart from bimonthly coworking or away days in Hampshire. You’ll have the opportunity to set your own development goals and targets and receive support to achieve them. Joining a friendly and supportive team, you’ll be able to manage your own time and work both independently and collaboratively with colleagues and contractors. You’ll have the opportunity to apply your strengths to other parts of the organisation too.
Key tasks include:
(see job description for a full list of tasks)
- Lead, inspire and develop the team at Action Hampshire to deliver our purpose
- Work with the Board of Trustees to ensure delivery and regular review of Action Hampshire’s (‘the charity’) vision, mission and strategic plans
- Deliver the charity’s vision and mission through appropriate plans and in accordance with agreed policies and protocols.
- Support and advise the Board to meet its responsibilities to ensure that the charity is legally compliant, well run and meets its organisational duties and obligations
- Enhance the charity’s impact and profile locally, regionally and nationally.
For almost 75 years, we’ve supported communities across Hampshire. Today, our mission focuses on strengthening the voluntary, community and social enterprise sector, supporting communities to raise their voices, and doing all we can to reduce disadvantage and celebrate diversity across Hampshire. Our responsive approach means we work across a wide range of issues relevant to our communities, from increasing the availability of rural affordable housing to ensuring cancer awareness messaging reaches seldom heard communities.
There has never been a more exciting time to join our talented, ambitious and friendly team. Our new 3-year strategy sets out clear goals and actions which we’ll achieve together. Our leadership team are embedding a culture of learning, experimentation and development. Our team is caring, collaborative and driven by our values of being bold, enterprising, informative, and empowering. We very much welcome applications from all members of the community, regardless of age, gender, sexual orientation, ethnicity, faith or disability. We are a Living Wage employer and Disability Confident.
The client requests no contact from agencies or media sales.
PLACE OF WORK: Various locations around Liverpool
Citizens Advice, in partnership with The Trussell Trust, have been running the Help through Hardship Helpline (formerly the Trussell Trust Foodbank helpline) for over 3 years. The helpline has been highly successful in reaching those clients most in need. Yearly Citizens Advice Help Through Hardship line has answered nearly 57,000 calls, helped feed over 70,000 people and recorded £13 million in expected financial gains for clients.
The Helpline is now being extended to local Citizens Advice offices and we're looking for new advisers to join our team in Liverpool who will provide information and advice on the issues clients are facing and help them access foodbank vouchers.
The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor to support a team of volunteers.
Applicants would need to demonstrate excellent communication skills, be confident, motivated and have some experience in giving advice in relation to benefit entitlement and calculations.
As well as a competitive salary CAL also provides access to:
- Interest free travel loans
- Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years' service up to a maximum of 32 days plus bank holidays)
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
About Citizens Advice Liverpool
The first Citizens Advice opened in Liverpool on 4th September 1939, established in the aftermath of the first world war and provided, amongst other initiatives, a casework service for families in need.
Since then, we have continued to grow as a frontline service, finding innovative solutions to the advice needs of our community through free, confidential and independent advice and information services.
Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over four permanent sites (Belle Vale, Garston, Walton & Wavertree) and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services. We have also developed a mobile phone app which acts as a single point of access for Citizens Advice in Liverpool, showing where to find advice in real time, access to self-help information, and telephone, WhatsApp, email & webchat advice.
We are a member of "National Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in our offices.
We receive funding from Liverpool City Council; which helps support our generalist advice service which gives advice on a wide range of subjects such as; benefits, work, debt & money, consumer, family, housing, law & courts, immigration and health. We also receive funding from other major contributors which helps run our specialist advice projects.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Key Responsibilities:
- Provide high quality information and support in an empathetic and professional manner.
- Conduct a holistic needs assessments for each service user according to their individual circumstances
- Working with each service user to establish the most appropriate sources of support, and agree an action/support plan with them
- Provide a face to face service when there is an over-riding need to do so by visiting service users
- Collaborate with other agencies/service providers who can offer additional support options
- Liaise with partners, ensuring that agreed actions are followed up
- Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
- Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
- Contribute constructively to the development of the Service Provision team and function, for the benefit of service users.
- Work constructively and collaboratively to solve problems with the support of colleagues.
Person Specification:
Essential
- Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
- Knowledge and insight into state benefits and complementary support services (whether national / local / statutory agencies.
- Excellent communication skills, being able to establish rapport and build trust quickly.
- The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
- Knowledge of data protection principles and how to apply them.
- Knowledge or experience of safeguarding best practice.
- Knowledge and insight into complementary support services (whether national / local / statutory agencies).
- Excellent IT software skills and aptitude to adapt to new systems and processes.
- Flexible, resilient and solution focussed working with sensitivity and integrity.
- Collaborative, constructive, and solution-focussed
- Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience providing support remotely.
- Relevant qualifications in health and social care
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Salary: £37,181 per annum
Location: Homeworking
Contract: Permanent
Hours 37.5 per week
Closing date: Monday 8th April at 11:30pm
Are you a creative individual with an excellent eye for design, experience of working in a marketing or creative environment and have a strong track record of developing a brand or content for brands? Then join Shelter as a Brand Marketing Manager and you could soon be playing a vital role at the heart of our Marketing team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
This new team sits under our Audience Engagement and Planning sub-directorate, created in early 2023, the team is still taking shape making it an exciting opportunity to help us in this crucial function.
The role is part of a 5-person Strategic Comms Team that has a primary mandate is focused on delivering a full range of integrated strategic across Shelter to ensure we’re delivering high quality and highly strategic public engagement approaches. In doing so, we ensure that all the work we deliver is planned and informed by Shelter’s brand principles; audience insight and evidence of what works.
Our team’s daily work also includes providing advice, support and project leadership that help enable other Shelter teams to achieve the most effective work. Our goal? To dramatically increase the general public’s understanding of, and empathy with, people struggling with homelessness and unfit housing – and this is more vital than ever in the current climate.
About the role
It's an exciting time to be joining Shelter, and we’re looking for a proactive individual with exceptional stakeholder management skills. You’ll champion an insight-led approach and help us achieve our wider organisational goals.
As Shelter’s Brand Manager, you will act as brand guardian, acting as the first point of contact for any brand queries and working collaboratively with teams across the organisation in the development of both public and internal-facing communications, products, and projects. You will provide ongoing support for teams on how best to leverage the brand to drive maximum engagement, ensuring that all work is aligned to our brand and strategy and is informed by evidence and insight.
You will be instrumental in implementing the cross-organisational brand strategy, working closely alongside the Senior Brand Marketing Manager to develop and deliver training and inductions for internal teams, external agencies, and partners. Alongside this, you will proactively develop and implement ways of working and processes, as well as developing and distributing brand resources and assets, to ensure that teams are equipped to deliver work more efficiently and effectively.
About you
Well-versed in brand management, you will possess a clear understanding of the importance of strategy, knowledge of how to embed and maintain a brand, and how to ensure consistency across multiple channels, projects and products. Alongside your ability to confidently manage a diverse set of cross-organisational stakeholders and teams, you will be an impressive communicator, able to engage stakeholders through both verbal and written comms as well as via workshops and presentations. Strategically minded with a keen creative eye, you will have a proactive and solutions-focussed approach to your work, and be able to demonstrate project management skills alongside an understanding of the importance of insight and how it informs plans and activity.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement. Your supporting statement should include responses to the 'About You' points outlined in the job description. This should be no more than 2 pages in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Diocese of Chester
Safeguarding Administrator – Service Delivery
Full Time – 35 hours per week, including some evenings and weekends
Salary: £24,780 - £25,415, depending upon skills and experience
The Diocese of Chester is seeking to recruit an experienced administrator to support the Safeguarding Service Delivery Manager in the delivery of training, safeguarding dashboard delivery and developing Parish Safeguarding Officers support network.
The successful candidate will have proven administrative competence, excellent interpersonal and organisational skills. They will be able to work independently in handling a diverse workload and in keeping to deadlines.
You will be based at Church House, Daresbury Business Park, Daresbury WA4 4GE with the option to work up to 40% at home.
The job description, person specification and application form can be downloaded below or from the Diocesan website - address in copy of advertisement below.
Completed application forms should be returned to Mrs E A Geddes, Diocesan Director of Human Resources, preferably by email (please see copy of the advertisment below or the diocesan website) or by post to Church House, 5500 Daresbury Park, Warrington, WA4 4GE.
Closing date: 7th April 2024
Interviews: 19th April 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Tower House as a Casual Recovery Worker.
Tower House is a mental health, supported housing, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.
Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
You’ll need a significant understanding of mental health issues and substantial experience of working within a mental health setting where you dealt with ‘high risk’ clients and managing resources effectively. A good understanding of recovery and coproduction is important too. Adept at managing conflicting demands and priorities on time, you have a flexible attitude to working hours and, above all, keen to be part of something new and worthwhile that will change lives.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We’re looking for a proactive self-starter, who, like us, believes in the power of democratic engagement for making a difference on the climate and nature crisis. As our new Policy and Engagement Officer, you'll play a pivotal role delivering our tried and tested training programme for political engagement. As the primary liaison for constituents, you'll empower them to effectively connect with elected representatives, offering tailored advice, facilitating meetings, and providing ongoing support.
As our ideal candidate, you possess a deep understanding of climate change and parliamentary developments. You’ll thrive in building relationships with diverse communities and organisations, driving our mission to represent all sectors of society. Your ability to hit the ground running and lead on projects will set you apart.
If you're passionate about driving change, fostering inclusivity, and making a tangible impact for the climate and nature crisis, we want to hear from you. Apply now and be part of a dynamic team committed to creating meaningful change.
Check our website for a copy of the Job Description and Person Specification
As Policy & Engagement Officer, you will work with the Hope for the Future team to:
- Act as constituents’ main point of contact at HFTF, working with them to effectively engage their elected representatives by supporting them through the constituent journey (including offering tailored advice, letter writing, meeting preparation and coaching, facilitation and follow-up).
- Prepare and deliver HFTF’s core training, contributing to its ongoing development.
- Develop constituent and partner-facing resources aimed at maximising political impact.
- Ensure work is aligned with our objectives and strategy to maximise efficiency and impact, linking and contributing to Hope for the Future’s central strategies and wider work as required. This includes our Councils, Faith and Outreach work.
- With the support of the Policy and Engagement Coordinator, contribute to effective objective setting in order to deliver HFTF’s strategy.
- Ensure the CRM is up to date and support monitoring, evaluation and reporting in relation to the team’s work.
- With the support of the Research and Impact Coordinator conduct research on elected representatives and other key figures in order to train and advise constituents on how to best engage with them.
- Identify and build relationships with local and regional partner organisations and communities to engage new constituents, to help ensure that we are working towards reaching and representing all sectors of society.
- Provide support to other team members where required in both organising and delivery of events and projects.
- Provide support to other team members with income generation activities where required.
- Able to travel around the UK frequently to support constituents and partner organisations, attend workshops and deliver training. For remotely based staff, occasional attendance at HFTF premises may also be required for supervision, development or team-building purposes, etc.
- Take the lead on thematic and project work as allocated by Hope for the Future, (e.g. Scotland focus, housing focus) and help to upskill the rest of the team on these topics. ● Contribute to the continued development of HFTF’s training and approach
- Support the Policy and Engagement Coordinator to identify and develop opportunities for growing the organisation's reach and impact.
- Maintain a strong working knowledge of climate change and nature loss/ degradation developments in Parliament, including changes to policy and specific MP involvement in such developments.
- Actively seek to engage with new constituents and support our work towards reaching and representing all sectors of society.
- Support the Fundraising Officer in producing case studies and information on the impact of our work for inclusion in funding bids
Please check our website for a copy of the Job Description and Person Spec. Applications close 11th April.
Please email us if you have any questions about this role or the application process.
The client requests no contact from agencies or media sales.