Housing and support manager jobs in birmingham, west midlands
Role Title: Mediator
Salary: £28 – 31,000
Hours: 35 per week, Monday - Friday.
Location: Kidderminster Head Office, plus Schools across Worcestershire. A full driving licence and access to a car (as travel is required across multiple schools).
Contract Type: Permanent
Purpose of the Role
To work directly with young people and their families, in schools and the community, to help them manage and resolve conflict. You'll equip people with the tools, skills and confidence to have better conversations and rebuild trust in their relationships.
Who You Are
- Friendly, inclusive, and emotionally intelligent - you get people and people get you.
- You know how to really listen - without judgment or ego.
- You’re tenacious and tactful - especially with school staff and busy professionals.
- You bring people with you. This role isn’t about solo wins, it’s about connected success.
- You know when to use humour to break tension and when to sit in the tough stuff.
- You’re driven to make a difference and not afraid of the messy bits that come with it.
- You don’t say “that’s not my job”. You pitch in where it matters.
What You’ve Done (or Something Like It)
- Worked with or alongside young people in schools, youth services, mental health, counselling, therapy, or other support settings.
- Built relationships with people from all walks of life including those going through difficult times.
- (Ideally) supported people to navigate conflict, reach common ground, or improve communication.
- Worked in or alongside charities, understanding the balance of impact and accountability.
- Handled sensitive data, reported outcomes and used systems/databases confidently.
What You Know (or Are Keen to Learn)
- Mediation theory and practice. If you’re qualified, brilliant. If not, we’ll train you.
- Youth conflict and the factors that contribute to family breakdown or homelessness.
- The challenges young people face including mental health, education, and identity.
- Safeguarding principles and how to act on concerns.
- The importance of relationship-based, trauma-informed approaches.
What You’re Capable Of
- Mediating or facilitating tricky conversations, staying calm, neutral, and fair.
- Listening deeply and holding space for people who are upset, angry or vulnerable.
- Communicating clearly with different people - young people, parents, school staff, and your team.
- Using empathy and reasoning to help people move forward, even when it’s hard.
- Writing thoughtful, accurate case notes and reports and recording this on our database.
- Reflecting on your work, your impact and your learning and sharing that with the team.
- Juggling different priorities and adapting when things don’t go to plan.
Extras We Value
- Mediation training or qualifications.
- Understanding of youth homelessness and its causes.
- Experience in a school-based role or multi-agency working.
About Our Team
We’re a small team who care deeply about what we do. We work hard, support each other, and pitch in wherever we’re needed. Relationships come first with the young people we support, the schools we work in, and each other. There’s no room for egos or drama here. Just kind, committed people doing their best to make a difference.
How to Apply
Please submit a covering letter outlining your suitability for the role and your CV.
Application deadline is Friday July 25th 2025.
Interviews to take place on Tuesday 12th August 2025.
Registered Charity
6 - 10
Preventing homelessness by empowering young people to reach their full potential.
The client requests no contact from agencies or media sales.
Thank you!
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Debt & Welfare Benefits Adviser
Salary: £29,063 pa
35 hours per week, 25 days A/L + contributory pension scheme
Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.
As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.
Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.
You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.
This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website
For an informal discussion about the roles call Theresa Gniadkowski
For an application pack visit our website or email recruitment or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH
Closing date for applications: Monday,28/07/2025 at 5pm
Interviews: w/c Monday, 04/08/2025
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing & Projects Coordinator: We're looking for a detail-oriented and proactive individual to join our high-performing marketing function at Islamic Help in a unique role at the intersection of project management, internal communications, and marketing delivery.
Responsible to: Director of Marketing & Technology
Status: Full-time, Permanent
Salary: £26k-£29k (dependent on experience)
Location: Birmingham – primarily office-based
Deadline for Applications: 6pm Friday 1st August 2025
Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003 and has provided support and assistance in 49 countries. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.
As part of our continuing commitment to improve and enhance our relationships and communications with our donors and stakeholders, we are currently seeking a Marketing & Projects Co-ordinator who will be based at our Birmingham office.
WHAT WE OFFER
Islamic Help acknowledges that our employees are our most valuable resource. Therefore, we provide a variety of benefits aimed at promoting their professional growth, as well as supporting their mental and physical well-being, and maintaining a healthy work-life balance.
- Holiday entitlement of 30 days per financial year (for full-time roles; includes bank holidays entitlement – due to the nature of the role, you may be required to work on bank holidays)
- Personal learning and development opportunities.
- Automatic enrolment into our workplace Pension Plan (option to opt out).
- Employee Assistance Programme for support with health & wellbeing, financial matters, and any other assistance.
- Free office car park for staff.
The Role
We are looking for a detail-oriented and proactive Marketing & Projects Coordinator to join our high-performing marketing function at Islamic Help. This is a unique role that sits at the intersection of project management, internal communications, and marketing delivery.
You will not be solely responsible for designing social media posts, editing videos, or running ad campaigns - we already have expert teams in place for that. However, you will be invited into those processes, with opportunities to observe, contribute, and grow. We are always open to ideas that improve our work, and there is definitely scope for development in this area of marketing over time.
The core of this role is to co-ordinate, connect, and communicate - ensuring that everything runs smoothly, projects are delivered on time, and the many moving parts of the marketing department stay aligned.
This role doesn’t require deep experience in marketing execution. At its heart, it’s a project management and stakeholder coordination position. However, it’s ideal for someone with an interest in marketing and communications who wants to gain exposure and experience across a full marketing ecosystem - including brand, paid media, video, SEO, digital infrastructure, and more - in a fast-paced, mission- and results-driven environment.
You’ll work closely with the Director of Marketing & Technology, the Senior Marketing Officer, and a broad mix of outsourced specialists, including Google Ads experts, SEO consultants, graphic designers, videographers, performance marketers, and UI/UX professionals.
This is a role for someone who thrives in a structured, high-output setting, wants to be part of work that makes a real difference globally, and is eager to gain deep experience in the full A-Z of how a professional marketing team functions.
Key Responsibilities
Project Coordination
- Track and manage marketing projects from inception to completion, ensuring they are delivered on time, to spec, and aligned with brand standards
- Coordinate between internal departments and external specialists (e.g. video teams, print houses, performance marketing agencies)
- Schedule meetings, follow up on action points, and ensure teams stay on track
- Maintain clarity on project timelines, tasks, ownerships, and deadlines
- Manage platforms such as Asana, Hootsuite, and shared file systems to monitor workflow and progress.
Internal Communication & Stakeholder Liaison
- Gather marketing-related needs from other departments across the organisation
- Clarify briefs, manage expectations, and feed this information to relevant creatives or external vendors
- Ensure alignment between campaign objectives and deliverables
- Flag blockers or conflicts early and work with senior leadership to resolve them.
Marketing Support (Fluency, Not Ownership)
- Engage with marketing tools and channels (e.g. Hootsuite, social platforms, content schedules), not as the creator, but as a coordinator
- Analyse and review creative outputs (e.g. social posts, videos, copy) for basic accuracy, alignment, and tone
- Provide constructive feedback or flag potential issues to relevant team members
- Respond to or escalate social media engagement (e.g. DMs, comment moderation) when needed.
Research & Trend Monitoring
- Conduct market research to identify trends, opportunities, or gaps within the sector
- Feed relevant insight to the Senior Marketing Officer and Director to help shape campaign direction
- Monitor sector activity and competitor positioning.
About you
For us, it’s not just what we do, it’s how we do it. Our values are important to us and we’re looking for people who will live and breathe them.
Why This Role Might Be Right for You
- You want to build your career in marketing and/or project management without needing to create all the assets yourself
- You love organisation, timelines, responsibility, and making things happen
- You’re a natural communicator who can keep teams and tasks aligned
- You work well under pressure and don’t shy away from responsibility
- You’re passionate about doing work that supports meaningful causes and helps people around the world
- You want to grow within a professional, supportive team that’s delivering real-world impact.
Skills & Attributes
Required
- 100% command of English, both written and verbal
- Excellent communication and interpersonal skills
- Extremely IT literate, with the ability to learn new platforms and systems quickly
- Strong project management and coordination abilities
- Exceptional time management and organisational skills
- Calm and solution-oriented under pressure
- Comfortable and proactive in seeking guidance or help when needed
- Passionate about the work, the sector, and making a difference — this is not the right role for someone simply looking to clock in and out.
Desirable
- Familiarity with marketing platforms (e.g. Hootsuite, HubSpot, Meta Business Manager, Google Analytics, etc.)
- Some prior experience in a fast-paced or stakeholder-heavy environment
- A career interest in marketing, communications, or project management.
Additional information
Safeguarding: We are an organisation that takes safeguarding very seriously. All staff will be expected to adhere to our policies, processes, and approach.
How to Apply
To apply, please email your CV and covering letter detailing how you meet the requirements for the role.
We regret that only shortlisted candidates will be contacted.
We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.
Note: Strong applicants may be contacted sooner, ahead of the closing date of 1st August 2025.
Registered Charity
21 - 50
Islamic Help is a UK-registered charity delivering sustainable solutions that empower people in need across the world.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Warehouse Operative- Goods Out Champion
Location: Birmingham, B7 5QT
Hours: Full Time, 37.5 hours per week
Salary: £25146 per annum
About FareShare Midlands
FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.
The Role
To undertake all aspects of warehouse duties, ensuring effective, safe and efficient distribution of food each day. You will have responsibility for coordination of our food stock, from goods-in to picking, dispatch and stock rotation and will be expected to drive vans, and Forklift Trucks (training provided).
As the Goods Out Champion you will be responsible for ensuring all food items despatched from the depot have been quality checked, and are to a high standard on a daily basis.
Working closely with the wider team and volunteers, you will also support the monitoring and utilisation of warehouse space, stock, deliveries and collections to ensure food reaches its destination amongst our members safely, on time and in full.
Key Responsibilities
1. Operations
- Undertake all warehouse duties, ensuring effective, safe and efficient coordination and distribution and of food
- Work closely with the food safety lead to ensure all food items are quality checked before departure, using our in house 5 point check.
- To work to performance indicators so that stock is accurate, and delivery routes are efficient to allow the organisation to grow
- To ensure that all work areas – both inside and outside the warehouse - are clean, organised and safe to work in
- Follow all H&S and Food Safety standards set out in the FareShare policies and procedures to ensure the safety of all our colleagues & visitors, and the safe receipt of food by all our members.
- Undertake van/Forklift Truck driving duties to ensure effective, efficient timely and safe delivery & collection of food, in line with compliance standards
- Ensuring great customer service in delivery
- Loading and unloading, sorting for, and following deliveries, ensuring safe lifting, and carrying
- Refer van “issues”, in a timely manner to Transport Department to ensure minimum disruption to service delivery
- Undertake all checks and procedures from pre-delivery to post-delivery
- Ensure lock up, parking and storage of vans and equipment following completion of deliveries
2. Volunteer Communication & Co-ordination
- Work closely with the volunteer teams a diverse group ranging from regular and long-term, volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience – to ensure that all shift duties are covered, and teams work effectively
- Provide leadership and guidance to volunteers, ensuring they follow all policies and procedures, high standards of accuracy are maintained and their volunteer experience with FSM is a satisfying one.
- Work closely with the Warehouse Manager, Volunteer Manager & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities
- Participate in end of day reviews and planning for the next day’s activities
3. Standards
- Ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers. carrying out risk assessments as required
- Uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs)
4. Administration
- Ensure that food movements are accurately logged on the electronic stock management system
- Carry out depot administration, including running reports, correspondence with member groups, updating volunteer records
- Ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints.
5. FareShare Midlands Profile/Representation
- Represent FSM both internally and externally at an operational level through networking, promotional activity and sustaining well established links with Community Food Members, Suppliers and other key stakeholders at local, regional and national level.
- Build excellent relationships with local partners including public services and VCS and volunteer involving groups.
- Keep abreast of local and national developments in public and third sector policy likely to affect FSM ensuring it is positioned to influence and shape future policy.
- Ensure a positive culture within the organization, in line with FSM Values and Behaviours Framework, reflecting our joint commitment to equality, diversity and inclusion, code of conduct, learning, development and continuous improvement engendering trust amongst all stakeholders. This will include ownership for self/ personal development and the development of teams.
Person Specification
Skills & Experience
- Excellent, clear and proactive communication skills, both internal and with external stakeholders
- Team working skills, including both the ability to delegate and to develop people with a positive approach
- Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
- All round good health and ability to do physically demanding work at times
- A positive and creative attitude in support of our FareShare & partners values
- A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
- A flexible work approach, including a willingness to cover alternative shift rotas
Qualifications
- Up-to-date Forklift truck & driving license
- IT literacy, in particular of using Microsoft applications (Outlook, Word
- Sound numeracy skills
- Food safety Level 2
- Health & Safety as it applies to food distribution (if not, it is essential that you have the commitment to training in these areas)
How to Apply
To apply, please submit:
- A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
- Your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
“Right to Work” in the UK status is required.
We will be actively interviewing candidates as they apply
Registered Charity
51 - 100
We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.
The client requests no contact from agencies or media sales.