Housing And Welfare Assistant Caseworker Jobs in Home Based
Housing Rights Manager
London NW1 1NA
Salary of £36,836 FTE (pro-rata £29,469 per annum, 0.8 FTE, expected to be worked over 4 days.)
28 hours a week, 0.8 FTE. 24 month contract subject to successful probation period, with possibility of extension subject to funding.
About CARIS Families
CARIS Families is a small, frontline charity that supports families who are homeless and living in overcrowded multi-occupant hostels in the London Boroughs of Hackney and Camden. Life in temporary accommodation hostels entrenches children and their parents in poverty and disadvantage. Families suffer from acute overcrowding, inadequate basic facilities and a permanent sense of unsafety. The nature of hostel life isolates people from their support networks, decimates their physical and mental health and becomes an adverse life experience in itself for families already suffering the trauma of having become homeless.
CARIS Families exists to provide early intervention to mitigate the worst effects of hostel life and homelessness for children and parents in our four target hostels. We do this by providing hands-on play, learning and social activities to help children meet their potential, improve families’ wellbeing and build their support network. We provide a holistic family support service that case-works with each family individually to reduce financial and other pressures on them as they wait for a permanent home. We also use our data and learned experiences about temporary accommodation to join campaigns for reform to temporary accommodation policy and practice, both locally and nationally.
We have just received funding to employ a dedicated Housing Rights Manager for the next two years. This is an exciting addition to our team, as it will be our first staff member dedicated to helping our homeless families with their housing case. The housing system is notoriously opaque: families tell us it can be a hopeless minefield to navigate independently and that they often can’t access meaningful help with it, resulting in years-long hostel stays. Our Housing Rights Manager will step into the gap and work with families on an individual basis to gain the information and support they need to progress their housing case and expedite their move-on into a suitable home.
About the role
Our Housing Rights Manager will be a key member of our Family Support Service. They will manage a weekly drop-in clinic from within the hostels where they will assess new housing cases and develop a support plan with families. They will manage a full housing caseload of housing support work, collaborating with relevant local groups, local authority partners and law centres to progress families’ housing cases. They will learn from the barriers families tell us they face, develop CARIS Families’ housing advice service in response and use these learnings to contribute to campaigns for reform to temporary accommodation practices and policies locally and nationally.
In their first year, the Housing Rights Manager will work in partnership with housing solicitors at Shelter to write a Housing Information and Rights handbook tailored to the processes of our target boroughs. The handbook will aim to demystify the temporary accommodation system in our two boroughs, explain residents’ legal rights and help them understand their options. It will form a key part of the support we can offer and allow us to reach many more families in hostels than our small staff team can individually case-work with.
This is an exciting opportunity to join a committed staff team of just 5, working in a person-centred and community-minded way to make a real difference to families on the frontline of inner-London’s housing crisis.
The Benefits
- Salary of £36,836 FTE (pro-rata £29,469 per annum, 0.8 FTE, expected to be worked over 4 days.)
- Flexible working can be negotiated around core frontline delivery hours
- 25 days’ annual leave, plus Christmas week closure and bank holidays (pro rata)
- 6% employer pension contribution
- Ongoing learning and development opportunities
- Being part of a dedicated, supportive and inclusive team
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who have lived experience of the impact of homelessness and/or temporary accommodation policy and practice.
Interested?
Please read the Job Description/Person Specification attached below in 'Application resources' before clicking the apply button and attaching your CV and covering letter, it will be sent directly to us.
Any applications submitted without a supporting statement will not be considered.
Please note that this post is subject to an enhanced vetting and barring check.
No agencies please.
You are required to submit a CV, covering your work experience and any gaps in employment, and a Supporting Statement. Your supporting statement should include your reasons for applying for the role, and responses to show how you meet each of the Job Description and Person Specification points outlined in the Job Description. Please provide specific examples to show your experience and/or suitability for each point and ensure you demonstrate how you prioritise diversity, and have an inclusive and open mindset, throughout your responses.
Any applications submitted without a supporting statement will not be considered.
SALARY: £23,612 per annum, pro rata for part time £18,890
HOURS: 1 x 37.5 hours per week and 1 x 30 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators. This service in the Manchester area and is a male safe house.
We are seeking a confident and experienced Modern Slavery Case Worker Assistant with a wide range of skills and importantly, a ‘can do’ approach. As a Modern Slavery Case Worker Assistant, you will provide high quality practical and emotional support to potential victims of modern slavery within a safehouse setting.
You will work as a member of the team providing a safe temporary environment for vulnerable adults who have experienced trauma and exploitation. The role will involve assisting service users with increasing practical skills and self-confidence to empower and enable independent and safe living.
This service is open 24 hours a day, seven days a week. Applicants must be willing to work flexibly, which will include on call duties, evenings, weekends and bank. Both roles will work between two properties approximately 4 miles apart on a rota basis.
The 30 hour per week post will be shifts from 4pm-10pm, 5 days per week, however, the initial induction will consist of day shifts until knowledge of safe house is comprehensive.
You must have experience of working with vulnerable adults, the ability to work within a ‘risk associated’ environment and ideally experience of working within a residential or community setting with non-UK citizens. Relevant social care qualifications or suitable experience of supporting vulnerable people is essential.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
To apply please complete an application form.
Closing Date: Friday, 29 March 2024 at 10 A.M.
Interview Date : Wednesday, 10 April 2024
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
The ability to drive with a valid licence and use of your own vehicle insured for business purposes is essential.
The client requests no contact from agencies or media sales.
About the role
Central England Law Centre operates busy offices in Coventry and Birmingham from which we provide support to clients seeking support for legal issues ranging from immigration and housing through to employment and health and social care.
This fixed-term role is a pivotal one in supporting our existing billing team, solicitors and caseworkers in the timely and accurate submission of closed client files to the Legal Aid Agency.
The successful candidate will be a natural problem solver, willing and able to work on their own initiative as they collate all the information required to successfully gain financial reimbursement from the Legal Aid Agency. Consistently high levels of attention to detail are a must, as is the ability to work with a wide cross-section of people across the Law Centre.
This is a great entry-level role for somebody with an interest in developing their skills as a cost draftsperson. It is important to understand that this role is an internally-facing one focused on providing a high quality of service to Law Centre staff.This role does not involve direct client contact.
The appointment of the successful candidate will be subject to satisfactory references and a basic DBS check.
Responsibilties
Working alongside the Law Centre’s Billing Process Coordinator, the successful candidate will work on a caseload of files which they will review before submitting to the Legal Aid Agency for payment. In compiling these files, they will:
- Liaise with solicitors and caseworkers across the Law Centre in order to understand the work undertaken on client files and deal with any queries
- Develop an understanding of the requirements of the Legal Aid Agency
- Correspond with the Legal Aid Agency and other parties regarding billing and finance
- Ensuring that matters are compliant on the case management system
- Submit queries to the Legal Aid Agency where required
- Maintain accurate records on Law Centre’s in-house case management system
- Complete all required forms, invoices and evidence are compiled for each closed case
Person Specification
Essential
- High level of attention to detail and accuracy
- High level of numeric ability
- Ability to research, analyse and interpret complex information
- A curious and investigative approach to work
- Excellent oral and written communication skills
- Excellent organisational skills with the ability to manage own time and prioritise workload
- Experience of using Microsoft Word, Excel and OutlooK
Desirable
- Experience of working with the public and in a busy and demanding environment
- Experience of using case management systems
- A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics
We invite interested candidates to download our Recruitment Pack for this role on our website.
Closing date: 12pm on the 18th April 2024.
Interviews will be held in week commencing: 22nd or 29th April 2024.
GENERAL ADVICE SESSION SUPERVISOR
Responsible to the Operational Manager
Hours: 22.5 hours per week
Salary: £28,688 pro rata
Contract status: Initial fixed term contract for 1 year (possible extension)
Holiday entitlement: 32 days annual leave and public holidays (pro-rata)
Pension: Matching 5% employer’s contribution
Staff benefits package ● Employee Assistance Service ● On Demand GP ● Discounts on hundreds of retailers ● Deals for family activities and holidays Location: Based in Wellington House Barnsley. Hybrid working available after the initial qualifying probation period.
This role involves working with the Quality and Operational Manager, Project Manager and Training Officer to ensure the smooth running of the day-to-day service and to mentor and support paid staff and volunteers to maintain national Citizens Advice standards.
This will include:
● Supervising advice and gateway/triage sessions and caseworkers.
● Review/monitor the quality of case records / telephone calls/email advice of designated staff to meet quality standards and service level agreements.
● Assist the Operational Manager to undertake Quality of Advice Assessments (QAA)
● Supporting the delivery of the training and development plan along with the rest of the team.
● Ensuring referrals and bookings for projects are being properly monitored and clients are supported in a timely manner.
● Undertaking supervision leadership tasks.
● Providing statistical reports on outputs and outcomes as required by management.
● Making recommendations for staff training and development and participate in recruitment and selection activities as delegated.
● You should have 2 years current experience of advice and casework at generalist or specialist level, or 1 years experience of supervising a generalist advice session (either Citizens Advice or within a legal setting) and the ability to meet the Citizens Advice competence requirements.
For a digital application pack, job description and person specification please see Barnsley CAB website.
Closing date: Friday 29th March 2024
Interviews: Thursday 18th April 202
The client requests no contact from agencies or media sales.