Housing And Welfare Benefits Advisor Jobs in London, Greater London
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Team working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and be co-located in the Housing department at Merton Civic Centre.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role is a hybrid working role based in the Housing department, Merton Civic Centre.
As an Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.
The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.
Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.
If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.
Closing date: Monday 6th May 2024 at Midnight
Interview date: Wednesday 8 th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
An exciting opportunity has arisen to join our dynamic team as a Money Advice Caseworker on our Debt Free London project. The successful applicant will be providing money advice as part of our London wide project.
You will be contributing to the health & well-being of the community and helping people from reaching crisis point. In return, as part of our team, you will benefit from learning and development opportunities.
If you are a team player, willing to learn, committed to quality and want a job which makes a difference in people’s lives then this could be the job for you.
Closing Date: 5pm on Tuesday 7th May 2024
Interview Date: Friday 10th May 2024
Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
Age UK East London are recruiting a Welfare Benefits Advisor to join our growing information and advice team. We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being. Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
• To provide Information, advice and support to clients enabling them to remain independent in their own homes.
• To work with the Advice Service to deliver and maintain excellent services to AQS standard.
• To provide home visits and office appointments, delivering advice via a variety of channels such as phone, video call and face to face.
• To work with clients to deliver holistic support that promotes wellbeing, independence that reduces health inequality and poverty.
Key Tasks
• To provide quality-assured independent advice and casework support to adults across East London.
• To maintain accurate case records in line with all relevant legislation and quality assurance benchmarks.
• To conduct welfare benefit calculations and advise accurately on entitlements.
• To complete applications for welfare benefits and grants etc.
• To support people to understand their rights and challenge decisions made against them such as welfare benefit appeals to first tier tribunal.
• To deliver a holistic, person-centred and strength-based service focussed on independence and wellbeing.
• To support service data input to support the service with evaluation and monitoring KPI’s.
• To keep up to date knowledge of welfare benefit, Housing and Social Care policy and legalisation.
• To support the service to be flexible and responsive to change and community need.
• To train and mentor volunteers.
General
• To meetregularlywith linemanagerforsupport,supervision and appraisal.
• To attend team and staff meetings, committee meetings, partnership, network forums and monitoring meetings as required.
• To undertake any other duties within the competence of the post holder as may be required fromtime to time forthe continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK East London’s policies and procedures including: EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding VulnerableAdults.
Functional Links
• The role reports to the Information & Advice Team Leader
• Close working with the Advocacy Service.
• Close working with GP’s, Outreach Venues, Hospital Ward Staff.
• Close working with the Advice Providers Network in Hackney.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a Senior Policy Advisor to join our policy and campaigns team to help drive our position as an influential, informed and powerful voice for change. The post holder will join a high performing team to help develop and implement policy and influencing strategies that drive change, ensuring a strong voice for people experiencing poverty. You will work closely with the Director of Policy & Campaigns, developing our policy work on Social Security, housing and poverty and influencing decision-makers and other stakeholders including MPs, political advisors, councillors and civil society.
About You
We are looking for someone committed and proactive with demonstrable knowledge and experience of policy development and making the case for social policy change. You will be committed to social justice and will have experience of policy analysis and public affairs work in relevant social policy areas, particularly social security. We are looking for an analytical thinker with excellent verbal and written communications skills. You will have an aptitude for using evidence to make persuasive and credible policy arguments, strong interpersonal skills, and a track record of establishing and maintaining effective relationships with external stakeholders. You will be a self-starter and have a collaborative approach to working. In turn we are committed to supporting all our staff to develop their skills and experiences to make a significant difference to the lives and treatment of people on low incomes.
About Zacchaeus 2000 Trust (Z2K)
Z2K’s vision is that no individual in the UK should be living in poverty. We believe that adequate income and secure housing are key to creating a more equal society where everyone has the chance to lead a stable and dignified life. We work with people in London to solve their social welfare legal issues, with a focus on social security and housing matters, and we use the evidence from our casework to campaign to change policy and practice that drives injustice. Embedded at the heart of Z2K is our ambition to work in partnership with experts by experience, ensuring the voices and views of people with lived experience are heard by decision-makers.
Job Purpose: To develop and manage, to a high standard, Age UK Bromley & Greenwich’s Information and Advice Service. To be responsible for the effective delivery of the I&A Service which will be delivered through a range of channels, including face to face, telephone, email, digital, and other means, across the Bromley and Greenwich boroughs.
Key Responsibilities:
Line management and supervision
- Provide line management and supervision to advisers and support staff.
- Supervising team advice sessions and casework
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Undertake monthly supervision with individual team members and annual appraisal.
- Ensure referrals are actioned and clients are supported in a timely manner.
- Develop team competence in key advice areas. (Benefits, Housing, Social care)
- Provide technical support to advisers and identify areas of further development for individuals and the team.
Support learning and development
- Support the team to embrace continuous learning and development and provide timely feedback on cases reviewed.
- Make recommendations for staff training and development areas of need.
Staff recruitment and development
- Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and everyone can do their best.
- Participate in recruitment and selection activities as delegated.
- Undertake new staff induction.
- Ensure the team receive appropriate support, supervision and appraisal and have opportunities for continuous learning and development.
Quality assurance and reporting
- Undertake Independent File Reviews ( IFR) and monitor the quality to meet quality standards and service level agreements
- Maintain and develop QAS/ AQS standards incl. renewal process.
- Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
- Keep technical knowledge up to date and provide technical support to advisers.
- Maintain a case load as demonstration of ongoing personal development and learning.
- Undertake advice work as required e.g. during staff absences.
- Provide statistical reports on outputs and outcomes as required by funders and management
- Review and implement outcome measures for the work of the I&A team, including an annual survey of clients.
Partnership working and development
- To manage networking/ liaison with other local key stakeholders and organisations and feed into wider local engagement and community development work.
- Develop effective partner relationships with referral agencies across both boroughs, and to refer/ signpost cases to external agencies as appropriate.
- Represent the organisation at outreach and community events as required, continuing to raise the organisational profile and develop wider awareness of our services.
- Work with colleagues to develop marketing materials, give talks and presentations, identify outreach opportunities .
- Identify opportunities to develop and grow the wider information and advice service
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. Our service puts people first.
As a Generalist Adviser / Caseworker, you will be part of a dedicated team helping in the delivery of advice and casework on full range of advice enquiry areas in particular welfare benefits and housing. You will also be undertaking casework support for vulnerable clients including acting on their behalf with third parties.
You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with diverse range of people including vulnerable clients. You will be committed to developing your skills and happy to work flexibly, including from home, since we offer advice services on the phone, via digital technologies and face to face. While we are based near Royal Oak station the role will also include working from community settings including Food Banks across Westminster.
We will offer the right candidate a generous salary with other benefits including hybrid and flexible working, annual season ticket loans, career breaks, and the opportunity to develop yourself professionally and your career within the organisation. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible working environment where you can work some days from home.
If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 40% to 60% of their working time at the office or in outreach location.
Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.
Closing Date: 3rd May 2024, 5pm
Assessments and Interviews may be booked before closing date if we find the right candidates with the skills and experience we are looking for in the person specifications, so apply now!
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Immigration Service Manager to grow and develop our holistic advice offer for families and young people. This is an exciting role in our Immigration team that will lead a team of solicitors and immigration advisors to offer high quality representation. You will continue to build partnerships across the advice sector and you will play a significant part in maintaining and developing our network to ensure we reach clients who need us the most. You will be a manager of the service first and foremost whilst maintaining a smaller caseload of clients.
The centre is delighted to be recognised as a Centre of Excellence alongside maintaining our accreditations with the Office for Immigration Services Commissioner and the Specialist Quality Mark and the post holder will ensure that we maintain these standards. We hold a legal aid contract and you will be responsible for managing this effectively.
Please refer the to Job Description for further information.
In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for a Help To Claim adviser to provide support to people making a new Universal Credit claim and work with them up until they receive their first correct payment. This role will involve working across a variety of channels including telephone, web-chat and video conferencing.
Working for Citizens Advice Wirral has a range of benefits including:
- A generous holiday allowance of 25 days (rising to 30 days) plus bank
- holidays (pro-rata)
- Agile working, including up to 5 additional days of flexi leave each year
- (pro-rata) and both home and office-based days (role dependent)
- A contributory pension scheme
- Employee Assistance Programme
To find out more and start your application please go to our website via the apply button.
Closing date: 5pm 28th April 2024