Are you an organised person who wants to make a difference for survivors of domestic abuse? As a partner in the award-winning Domestic Abuse Housing Alliance (DAHA) project, Standing Together Against Domestic Abuse (STADA) are looking to appoint an organised and passionate individual to join our team as our Training and Project Officer to support the DAHA team’s main activities.
STADA facilitates the ground breaking coordinated community response to domestic abuse in West London. STADA are DAHA co-founders, alongside Peabody and Gentoo, which was founded in 2014 to promote better practice, policy and research in relation to housing and domestic abuse.
The ideal post holder will have strong organisation and communication skills. They will have an interest in housing issues in relation to domestic abuse and for removing the barriers to accessing safe and stable housing.
This post will support a small, inspiring housing team who are working to transform the housing sector’s response to domestic abuse.
For details how to apply please visit our website
We bring local services together to keep people safe.
Most public services weren't designed with domestic abuse ... Read more
The client requests no contact from agencies or media sales.
Job title: Housing Officer
Salary: £27,000 per annum
Closing date: 29 January 2021 @ 12pm
To provide a comprehensive housing management service to our tenants including management of arrears & voids and ordering and assessing repairs. You will also be sensitive and responsive with excellent customer service skills and able to find solutions to issues such as ASB and neighbour disputes. You will need at least a year’s experience of housing management as well as a knowledge and understanding of the issues affecting young people in London, a commitment to equal opportunities, and the ability to contribute to the development of the organisation.
CVs will not be accepted.
Interviews will be carried out by Zoom, this may be followed up face to face interview.
Causeway Irish Housing Association operates a 4 day working week (32 hours) and we are a London Living Wage Employer.
Causeway Irish Housing Association is a not-for-profit organisation providing temporary accommodation primarily for young single homeless peopl... Read more
The client requests no contact from agencies or media sales.
Please note that these roles require working to a rota pattern that involves weekend and evening work, as well as sleep-in shifts
Are you passionate about supporting young people to achieve their potential? Do you want to work in a challenging, team focused and rewarding environment? Have you got the drive to support a young person on their journey to independence? Do you have the skills to engage hard to reach young people?
This role is perfect for individuals who have experience of working with vulnerable people in a supportive setting including supported housing, social care, health care or a related area. We also welcome applications from experienced practitioners.
Centrepoint is the UK's leading charity for homeless young people. We provide a range of accommodation based and floating support services to vulnerable young people across London and the North East. Our vision is to end youth homelessness but until then we will continue to provide young people with a place to call home, tailored support and the opportunity to build the skills needed to sustain independent living.
We are looking for Supported Housing Officers for full and part time roles to join our excellent Housing and Support team in services across our London Regions.
In this role you will:
Work face to face with young people and support them to achieve their goals.
Help young people overcome difficult circumstances and achieve independence.
Work independently and as part of a team in accommodation based or floating support services for young people
Undertake initial and on going needs and risk assessments for young people accessing services
Manage your own caseload of young people, providing holistic support in line with their needs and aspirations
Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health and other statutory services and voluntary agencies
Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills
We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.
Closing Date: Sunday 24 January 2021, Midnight
Centrepoint is the UK’s leading charity for homeless young people.
Supporting over 10,900 16-25 year olds ... Read more
The client requests no contact from agencies or media sales.
Advice Officer (Housing)
Permanent
Part Time - 2.5 days a week
Up to £30,000pa pro rata (depending on experience)
Do you want to make a positive impact on people’s lives? Our Advice Service exists to improve opportunities and reduce poverty in London. Working primarily with people who identify as Irish, the service works to empower people using a strengths-based approach. We are looking for a compassionate and enthusiastic individual with experience delivering advice on housing and welfare to join our friendly and dedicated team.
Working as part of a multi-disciplinary team and with partner agencies to achieve the best outcomes for clients, the Advice Officer will provide advice on housing and welfare benefits as well as advocating with third parties. The role requires good knowledge of the housing and benefits system for people of working age and older people
Since March 2020, our advice service has been delivered remotely, with advisers working from home until further notice in response to government guidance.
ABOUT THE LIC
The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture. For over sixty years, we’ve been proud to provide vital frontline welfare services to multi-generational Irish diaspora in London, whilst instilling positive impact within local communities through education, entertainment and cultural awareness; courtesy of our vibrant venue and home: The London Irish Centre. As a charity, we represent all that is celebrated about Ireland: warm, welcoming, inclusive, diverse, unique, and open to every generation.
The deadline for applications is Monday 1st March 2021, 9am.
The London Irish Centre is a London Living Wage and Equal Opportunities employer.
We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.
Staff Benefits
- Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
- 50% discount on LIC education courses (subject to availability)
- 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
- Mindfulness App membership
- Access to an Employee Assistance Programme with Health Assured
- Cycle to Work Scheme
- Tech Scheme
- Team socials and activities
Led by Patrons Ed Sheeran and Dermot O` Leary the charity is based in Camden with satellite offices throughout London and serves the Irish and ... Read more
Housing Pathways Coordinator
We are looking for an expert in housing and homelessness legislation to make a real impact across London for women who are in the criminal justice system. The successful candidate will provide housing and homelessness legalisation training to Advocates and Keyworkers as well as develop training partnerships with local authorities and housing providers across London.
Your aim will be to ensure relevant professionals and stakeholders are aware of the impact on women in the criminal justice system and to improve housing outcomes for women involved in the criminal justice system.
Responsibilities of the Housing Pathways Coordinator include:
- Support the development of housing pathways
- Identify and strengthen links with local authorities and other housing providers
- Support the use of rented accommodation as a solution
- Build and maintain links with housing law solicitors and local law centres
- Deliver training and workshops on housing law, homelessness and move on pathways to keyworkers based within women's centres/hubs
- Provide advice on grants available in each borough for the client group
Candidates for the position of Housing Pathways Coordinator will need:
- Experience of supporting vulnerable people within the housing sector
- Knowledge of the impact that contact with the criminal justice system and imprisonment have upon women and their children
- The confidence to deliver training and workshops to professionals
- Sound knowledge of the housing law and legal rights of women within the homelessness sector
If you are interested in this opportunity, and would like to discuss the role in more detail, please apply ASAP!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
The fundraising sector is an extremely competitive market and as such both our clients and candidates benefit from the support of our specialist f... Read more
Senior Housing Services Officer
Role Purpose:
To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.
Key accountabilities
- Income Collection
- Complaint handling
- Tenancy & Lease Management to ensure statutory and contractual obligations are met
- External Liaison to promote Housing Management Service
- Producing various mangement reports
- Managing voids & lettings
- Ensure the Service Delivery is customer focused
- Line management expereince/ Staff supervision
- Estate Management & Performance Monitoring
- Anti-social behaviour management
Core Comptetencies:
- Result focus
- Customer Orientation
- Effective communication
- Teamwork
- Planning & Organisation
- Decision Making & Initiative
- Influencing & Negotiating
- Leadership
Please see attached the full job description for more information.
The client requests no contact from agencies or media sales.
Introduction
Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, an Addictions Counselling Programme, and a Training & Development Programme), supported houses and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which considers physical, cultural, social, human, and spiritual factors and assets.
In employment we actively seek to recruit people with a good combination of talent, skills, and potential, promoting equality for all, and welcome applications from a wide range of candidates. We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)). SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.
About the role
The Housing First Support Worker provides person-centered and housing-related support, information, and advice to residents of SCT’s Housing First for Recovery service. The Housing First Support Worker acts as the key worker for a small group of Housing First residents. The anticipated ratio is one staff member to six residents, although this may vary through the life of the project.
Residents of Housing First will be single people who are rough sleeping, homeless or at imminent risk of homelessness; they may present as challenging and are likely to have multiple and complex needs which make finding, securing, and maintaining accommodation extremely difficult.
Staff will work to engage with residents and potential residents who have a history of disengaging from services, using a variety of techniques and approaches to build and develop a supportive working relationship. Staff will help residents meet their personalised goals, make informed decisions, and achieve a greater level of stability and independence.
All activity will be underpinned by the following Housing First Principles:
- People have the right to a home
- Flexible support is provided for as long as it is needed
- Housing and support are separate
- People have choice and control over all aspects of their lives
- The service is based upon people’s strengths, goals, and aspirations
- An active engagement approach is used
- A harm reduction approach is used.
Staff may work alongside peer mentors who, as former users of services, may be able to provide additional advice and support to Housing First residents.
Staff are expected to be available to support Housing First for Recovery residents during usual working hours (Monday to Friday, 9.00am-5.00pm) although may be required to work outside of the conventional working week on occasion.
Role and Responsibilities
- Work with Housing First residents to help them articulate their goals and aspirations offering personal, therapeutic, and emotional support. The work will be informed by core Housing First principles.
- Undertake comprehensive needs and risk assessments with each allocated resident.
- Adopt a Psychologically Informed Environment (PIE) and Trauma Informed Care (TIC) approach to supporting Housing First for Recovery residents, including use of learning from PIE and TIC training and Reflective Practice.
- Develop and maintain relationships with Housing First residents to enable person-centered support, promoting personal choice and wellbeing. This will be done through regular contact, including visits to residents’ homes and appropriate community settings.
- Be adaptive and flexible, resilient to challenges and rejections, to support the stability and progression of Housing First residents to achieve personalised outcomes.
- Liaise with accommodation providers and actively encourage Housing First residents to move into appropriate Housing First accommodation of their choice.
- Identify barriers to acquiring and maintaining accommodation and provide support, including practical help with furniture, benefits advice, budgeting, neighbour relations and liaising with landlords.
- Support tenants to register with a GP, dentist, and optician and in addressing any immediate and longer-term physical and mental health concerns.
- Support tenants in the best use of personalised budgets to purchase items identified as needed (e.g., furniture, appliances, clothes, etc.).
- Offer advice, guidance, and support on ways in which substance misuse and other harmful activities can be practiced more safely. This includes anticipating and supporting the reduction of harmful challenges while maximising opportunities.
- Support residents in attending AA/NA and taking first steps to address their substance misuse issues.
- Be empowered and persistent in advocating for residents to access all services, including reconciliation work with agencies, if required.
- Develop, maintain and coordinate effective working relationships with external agencies, promoting effective communication for and about residents ensuring the Housing First project is widely known and promoted.
- With tenants’ agreement, liaise with other agencies to facilitate access to support, including recovery from addiction, offending and criminal justice, health and mental health, domestic abuse, welfare and housing benefits, debit, child and adult protection, employment, training, and volunteering.
- Identify cases requiring further help (specialist advice, alternative support) referring and supporting engagement as appropriate.
- Support residents to accessing the suite of additional SCT services run by our Drop-In team such as art, gardening, IT, pre-abstinence, and women’s groups.
- Support residents to access community resources to develop positive peer networks and meaningful leisure opportunities, including social, recreational, sport, faith, learning and arts.
- Regularly review people’s support plans to update, record and monitor progress.
- Promote and encourage peer involvement with the service.
- Maintain accurate monitoring and evaluation records using InForm, including detailed information on people worked with.
- Actively participate in achieving targets as set by the Housing First/Drop-in Manager.
- Contribute to regular reports on the service and its evaluation as required.
- Strengthen links and relationships with other SCT projects.
- Occasional lone working with high-risk people.
- Actively engage with supervision with line manager, including review of training needs.
- To be responsible and accountable for the delivery of high-quality support.
- Undertake any other duties consistent with the role.
Key Outcomes
- As a result of being housed and supported, residents lead less chaotic lives.
- As a result of improved self-confidence and resilience, residents are empowered to make their own choices in all aspects of their lives.
- Residents have improved physical health.
- Residents have improved mental health.
- Residents have increased networks of support
Closing date Sunday 21st February
Interviews to take place W.c. 1st March
Our Vision To see lives put back together Our Mission To help people who are facing problems of homelessness, addiction, poverty or social isol... Read more
Policy and Communications Manager
£35,000 per annum
Full-time and Permanent
Office base Southwark, London SE1 – currently Covid required home based working with some longer-term flexible work from home options available.
About us
Commonweal is an independent charity working to investigate, pilot and champion housing-based solutions to social injustice. Using our charitable resources, we provide experts and partner organisations with the opportunity to trial and test new approaches designed to enhance housing equality and justice. Independently evaluating each of our projects we share our experiences, using this learning to inspire new thinking. Through the replication of what works and the lessons from what doesn’t, we influence changes in policy and practice.
About the role
As Policy and Communications Manager, working as part of and alongside our project leads, you will formulate our policy messages. You will help lead on stakeholder engagement and growing the understanding across our sector of who Commonweal are and what we can offer. You will shape, then develop and deliver the strategy for effectively communicating our growing range of positive project findings and aligning our PR to public policy research initiatives. In short, your role will be to put comms into action!
About you
You will need to have a good understanding of the voluntary and community sector as well public policy, the political environment and its current and potential implications for the charity. You will be regularly presenting to Trustee Board meetings, ensuring Trustees and colleagues are involved and updated on external affairs activities to embed support for communications activities. You will be supported in this role by a Communications Officer therefore experience of staff management would be desirable but not necessarily essential.
You will possess experience of working in a communications or PR environment, with strong written skills and design skills along with demonstrable knowledge of a range of communication channels (including print, broadcast, and online media). Experience of liaison with the press and media securing the take up of press releases, opinion pieces or other outputs would be helpful.
Ideally you will have experience in the field of housing, homelessness, or the wider charitable sector, but certainly a demonstrable interest in the positive role for housing whether professionally, personally or through lived experience. However, more important is demonstrable experience of policy research and stakeholder engagement, along with an understanding of the parliamentary, voluntary sector and public service environment. A track record of building successful working relationships with a range of internal and external stakeholders, strong organisational skills, and the ability to work on your own initiative are all a must.
Closing date for applications: 10am Monday 8th February 2021
Proposed interview date: Monday 22nd February 2021 – via Zoom or Microsoft Teams video platforms
If you feel excited by the challenges posed by this role and would like to find out more about this position and to apply, please click the Apply button to be directed to our HR Partner's website, where you complete the application process.
Commonweal Housing is committed to equal opportunities and values diversity in its workforce. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and people with a disability are currently under-represented at Commonweal Housing.
You may have experience of the following: Policy & Communications Manager, Internal Communications Manager, External Communications, Policy Officer, Public Affairs, Senior Policy Officer, Housing, Charity, Charities, Third Sector, Policy Officer, Policy Planning, Researcher, Not for Profit, Public Affairs, Communications Manager, Marketing Communications Manager, Marketing Manager, Senior Communications Executive, Press Officer, PR, Public Relations, etc.
No agencies please.
Head of Data and Analytics
We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
We truly value the benefits data and technology can offer to bring about positive change for customers and staff alike.
We can be described as friendly and fast-paced, loving what we do. We are passionate about the high-quality services we provide, seeking always to improve
We offer our colleagues a professional and collaborative workplace and the chance to build a rewarding career within a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
Join our I.T. Team as the a Head of Data and Analytics
High quality data and smooth-running systems are essential to the success of a modern and agile organisation. This is particularly so for One Housing.
As company that provides a broad range of products and services there is the ongoing challenge of providing data and insights that support continuous improvement and fresh business challenges.
We offer the opportunity to put your stakeholder engagement abilities, problem-solving skills and technical knowledge to fantastic use, in support of an organisation with a clear social purpose and strong values.
We value that we keep our promises; that we do a great job; that we value diversity; that we work together and that we always look for ways to improve. This is what makes us such a great team, working together as one to achieve our vision.
The role
We have a fantastic opportunity for someone to join us in the position of Head of Data and Analytics based in Camden(or currently from home). Your responsibilities will include:
- Chairing the Information Governance Steering Group tasked with overseeing the deployment of the current Information Governance strategy. This includes liaising with stakeholders such data-owners and overseeing the training need of data-stewards, as well as co-steering the ongoing deployment of data management and reporting technologies.
- Chairing the Data Change Board tasked with change management across all data domains within the Group, including data that is crucial to the customer, thereby mitigating risks to customer safety and the disruption of essential services.
- Lead the Business Intelligence team which currently provides data, reporting and analytics to the Group. This team is a key contributor to the accurate and timely production of performance and regulatory reporting, as well as responsible for evidencing that data quality is being maintained across all our data domains.
More about Governance
- Oversee the implementation of the Information Governance strategy to drive value from and manage risks associated with One Housing data.
- Chair the Information Governance Steering Group to ensure effective use of information over the long-term.
- Chair the Data Change Management Board to ensure data quality standards are maintained and services are not disrupted.
- Develop and maintain Information Management Policy and Procedures.
- Ensure Data Architecture Principles are maintained (Eg less spreadsheets, use of master data management and appropriate data repositories)
More about Leadership
- Lead the Business Intelligence team such that it has the skills and capacity to develop and provide reports, analysis and data sets for the Group.
- Provide thought-leadership in terms of One Housing emerging as a data-driven organisation with increased use of data analytics.
- Oversee the management and development of the reporting and data management technologies within the Group.
- Lead the array of Subject Matters Experts in order to be effective in the role and as a team.
More Stakeholder management
- Develop effective working relationships with key stakeholders to ensure the BI team is always aligned to business needs.
- Champion Information Governance and Data Ownership across the Group.
- Co-create awareness and training initiatives to increase staff capability regarding all aspects of data management.
- Through stakeholder and peer engagement, track whether One Housing’s transformation roadmap is remaining aligned to the Information Governance strategy.
- Inform stakeholders in terms of the art-of-the-possible in terms of reporting, analysis and insights.
More about Team Management
- Design and implement strong demand management and solution delivery processes for BI requests.
- Ensure that Team development activities are aligned with the overall strategy and objectives of One Housing.
- Annually review and define future BI requirements via a thorough assessment of stakeholder needs.
- Informing budgets and objectives accordingly.
More about Delivery
- As per agreed deadlines, the BI team are required to deliver monthly departmental KPIs, compliance levels report, management accounts and service area activity tracking.
- Including regulatory compliance reporting, as well as providing enterprise-wide data quality reports and metrics.
- Enable data-driven decision making at pace, via repeatable and scalable mechanisms such as established metrics, reporting and review mechanisms.
- Overcome technical challenges in a cost-effective way, influencing the implementation of better tools, technologies and best practice.
More about Change and Transformation
- Understand the underlying business processes and be able to articulate why certain metrics and reports are priority.
- Support the development of compelling business cases to bid for resources.
- Ensure close engagement with other technology teams to maximise insights and value from new processes and platforms.
- Build forecasting models for our priority data domains, reporting on projected KPI performance, and thus enabling pre-emptive business action.
More about high priority Data Domains and the specific responsibilities of this role:
1. Asset Management Data
- Provide comprehensive stock data for One Housing and all its subsidiaries.
- Evidence triangulation of this One Housing stock data with all other stock records.
- Identify any anomalies in the triangulation, investigate and lead the resolution in a timely manner.
- Provide on demand a triangulated and reconciled stock reports to the Asset Compliance Group, Executive Team and the Group Board.
- Oversee the additions/ deletions to the stock list.
- Provide assurance that the compliance reports are reconciled across a comprehensive data-set at a property/component level to the Asset Compliance Group, Executive Team, and our Group Board.
- Prepare and supply regulatory and statutory stock reports regarding One Housing and its subsidiaries to One Housing Governance team.
2. Customer Data
- Provide assurance reports to Customer Service teams in terms of the quality of key data associated customers, e.g. data related to customer safety and risks, satisfaction, contact preferences and current service activity.
- Including assurance reporting, validating that automated digital services being provided to customers e.g. via MyOneHousing and our other digital channels.
3. Income and Property Management Data
- Provide assurance reports that data held in accordance business rules and data protocols associated with income and property management.
- Delivering and embedding change to make One Housing an efficient and effective organisation. This has been a focus for the last 3 years and Continuous Improvement is now at the heart of what we are doing to move to the next phase of the organisations development.
What you will need to succeed
We are looking for someone who believes in working together as part of a team, who shares our values and who demonstrates a friendly, positive demeanour. The successful candidate will:
- Have a solid track-record of leading Business Intelligence teams of up to 10 members,
- Managing budgets,
- Senior stakeholder engagement and liaison,
- Strategy and policy development,
- And being able to describe your successes within previous governance and oversight roles.
- Demonstrate having been able to drive real value from data,
- And of facilitating analysis, insights and forecasting via the systems and services you have managed,
- While having satisfied high-demand through effective communication with stakeholders and reliable delivery management.
- Have a deep understanding of best practise information governance and data management strategies,
- And of reporting, analytics and data management technologies (e.g. current Microsoft platforms)
- As well as of data architectures and integration concepts.
- Be able to apply Information and Data related legislation within a business context.
- Have an appropriate academic qualification or describe the knowledge you have acquired through your own experience .
The offer
Our [email protected] benefit package offers you an array of perks designed with your wellbeing in mind.
- Salary: £70,000-£85,000
- Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
- Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
- Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
- Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
- Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
- Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
- Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
- Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
- Experience new things. We offer you a career break after 3 years’ continuous service.
More about us
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.
Apply today for a fulfilling career in our I.T. team.
Director of Housing and Youth Services
£60,000
Full-time, permanent
London
Come and join the team that turns around the lives of homeless young people.
City YMCA London is an independent charity affiliated to the YMCA movement that was founded in 1844. Our work is based on the ethos of the international movement and we work across some of London's most deprived boroughs in Islington, Haringey, Tower Hamlets, Newham, Barnet and Hackney as well as the City of London.
We passionately believe that every young person should have the opportunity to build a future of their own choosing.
Over the past fifty years we have helped over 30,000 isolated, homeless young people struggling with family breakdown, school exclusion, poor mental health and drug and alcohol dependencies.
The Director of Housing and Youth Services is a newly established role and you will be joining us at an incredible moment in our history.
We recently completed a merger (October 2020) and we operate services across six London Boroughs and the City of London. Further to this, City YMCA London are on the cusp of opening a brand new, flagship centre for homeless young people called LandAid House.
Our LandAid House site is due to complete by Spring 2021 and will offer the opportunity for 146 young people to move off the streets and sofa’s and into a safe place they can call home. With it, they will have the opportunity to create a future of their own choosing. It is the first purpose-built accommodation designed for homeless young people in London for over a decade! We are very proud to be at the forefront of this change for young London.
As Director of Housing and Youth Services you will lead the strategic development and operational management of housing services across 5 sites, including the new flagship provision at LandAid House. Your initial focus will be on bringing together staff, systems, and services to create a unified team within the merged organisation.
Crucially, your role will be to lead the strategic development and operational management of youth work, ensuring maximising of synergies between housing and youth with the shared focus on supporting young people to create a future of their own choosing.
As a member of the Executive Team you will also have the opportunity to contribute to our wider strategic development and to help us seize future development and growth opportunities.
How to apply
For an informal discussion please contact Simon Lloyd, Director, NFP Consulting.
Application is by way of CV and a Supporting Statement.
Closing date: Monday 15th February
First interviews: Week beginning 22nd February
Final interviews: Week beginning 1st March
NFP offers a range of charity recruitment and HR services including executive search, assessment, leadership development, salary revi... Read more
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We particularly welcome expressions of interest from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
Do you want to work with an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
The Role
The Housing Expert Advice team at Citizens Advice are looking for individuals to submit an expression of interest to be a part of our group of Consultant Housing Experts. We are hoping to expand the panel of experts within our teams to support us to deliver advice within our organisation.
The consultant role will include providing second tier consultancy advice to our network of local Citizens Advice advisers.
About You
You will have significant professional experience in a legal or advice setting with experience of interpreting legislation, giving credible, appropriate and high quality legal guidance and legal advice to a range of audiences.
As this is a rolling recruitment process we will contact those who have expressed an interest in the role within 3 weeks.
The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
The Neighbourhood Officer’s core role is to develop and maintain relationships with our customers, providing tenancy management services and acting as the named point of contact for a patch of properties The Neighbourhood Officer acts as an important interface with customers, and also works as part of a team providing overall Housing Management functions.
The Neighbourhood Officer has a key responsibility in ensuring that our customers receive a high quality service, are kept well informed, and have a relationship with the organisation that is based on trust and mutual respect. The Neighbourhood Officer is supported in this role by a team of specialist colleagues.
Specific Accountabilities and Performance Standards:
- Delivers excellent customer service and achieves high levels of customer satisfaction
- Delivers an excellent service in relation to tenancy management, meeting performance targets as
directed across all objectives - Ensures empty properties are re-let promptly and that customers are guided and supported through the moving in and moving out processes
- Delivers a high standard of estate management
- Maximises the collection of rent and other charges
- Enables customers to engage with the organisation and influence how services and improvements are provided and delivered to consistently high standards
- To contribute to the effective running of the service and to participate in a culture of continuous improvement. To include offering support, guidance, encouragement and imparting knowledge to
colleagues. - Corporate Role
No job description can be entirely comprehensive and the job holder will be expected to carry out such other duties as may be required from time to time and are broadly consistent with the job description and status of the post within the organisation.
You must be able to show the following skills and abilities:
- Customer Focus
- Team work
- Make things happen
- Seek and evaluate information
- Assertive, professional behaviour
- Commercial and entrepreneurial
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Please see attached the full job description for more information.
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Policy Officer
Salary: Between £31,370-£35,850 per annum depending on location
Location: London, Bristol or Manchester
Contract: Permanent
The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.
Housing associations are not for profit social landlords, and are the largest providers of homes for social rents in the country. Housing associations build around a quarter of new homes every year, including almost all new social housing.
We are recruiting two new policy officers to our 11-strong policy team.
In these role you will help policy development and influencing across our broad range of policy priorities. You will work closely with our members - drawing on their frontline expertise and experience - to shape and respond to government policy. You will build relationships with members, external stakeholders and government officials on behalf of the NHF.
You will not necessarily be a policy expert in housing yet, but you will be passionate about social housing and the role of housing associations in helping solve the housing crisis. You will have some experience of policy analysis and development, or be able to demonstrate the skills necessary to deliver this. You will be comfortable representing the NHF to stakeholders in Government, our members and elsewhere. You will be a strong collaborator, able to work with colleagues across the organization to deliver on our policy priorities.
Policy officers are flexible and can be required to work across a range of policy areas, but we are particularly looking for people with a strong interest in one or more of the following areas:
The sustainability and safety of new and existing homes
The financial and funding environment for housing associations
Resident involvement, housing management and support for tenants
Please indicate in your cover letter if you have an interest or experience in these areas.
The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff . We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work. The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
Closing date for applications: 31 January 2021
Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date
The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a pri... Read more
Salary: London - £43,795 per annum + Excellent Benefits
Location: London
Contract: Permanent
The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.
Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford.
Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve.
We’re looking for an adviser who will work directly to the chief executive and support the smooth running, intelligence sharing and decision making across the NHF. You will have both confident verbal communication skills and excellent written skills, with the opportunity to craft speeches and draft briefings for the chief executive on our vital work, ranging from ending homelessness to decarbonising the nation’s homes. By working with colleagues across the organisation you will ensure the chief executive is well briefed ahead of meetings with government, officials, stakeholders and members.
Excellent organisational and project management skills and abilities are also essential as you will be responsible for coordinating the business planning process and supporting the chief executive and Leadership Team in reporting our progress within the organisation and to members. Our members, housing associations, provide homes for around six million people. You will be required to put these members at the heart of the work you do, and support our ambitious vision – for a country where everyone can live in a quality home they can afford.
The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work. The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
Closing date for applications: 25 January 2021
Interview date: 5 February 2021
Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date
The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a pri... Read more
Interim Head of Service Charge:
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
The role:
We have a fantastic opportunity for someone to join us in the position of Interim Head of Service Charge. Your responsibilities will include:
- Responsible for rent and service charge setting and managing the S20 process for the organisation, alongside managing partnerships with our managing agents and internal and external stakeholders. This is a strategically important role for the organisation, and you will be expected to lead on the delivery of a plan to reach the organisations aim of improving our customers experience in this area.
- Providing accurate and timely service charge and rents information to our customers that are in line with lease/tenancy requirements and legislation and protect the organisation from financial loss.
- Responsible for service charge and rent setting processes, with adherence to regulation and legislation providing assurance to senior management and the executive team.
- Maximise recovery of contracts and works which require S20 consultation and support the business through its requirements to comply.
- Report to the Director of Customer Operations as a Head of Service for the management of the Service Charge and Rents Managers.
- Deliver excellent and professional customer service to all internal and external customers.
- Meet customer satisfaction targets.
- Meet statutory, regulatory, compliance and risk requirements across the service.
- Lead on cross organisational working and support fellow Heads of Service.
- Foster a culture of continuous improvement, problem solving and dispute resolution.
- Provide management/business information, performance management data, and implement and maintain any IT systems and data.
- Play a positive part in delivering any change programmes and motivating and inspiring staff through changes.
- Staff engagement is key; help make One Housing a fun and flexible place to work.
What you will need to succeed:
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:
- In depth experience of service charge estimating, billing and the production of annual accounts S20 consultation requirements and working with third party managing agents
- Ability to use IT systems to support the setting of accurate charges.
- Managing managers and a range of functions at Head of Service level.
- Wider understanding and insight into the customer and property management functions which attract a service charge.
- Ability to build effective links with all relevant stakeholders both within One Housing and externally.
- Commitment to delivering exemplary customer service.
- A continuous service improvement culture and problem-solving ability.
Desirable knowledge, skills and experience
- Relevant professional qualification and/or membership.
- Ability to run a service in line with ‘lean’ principles and delivering value for money.
The offer:
Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.
- Salary: £61,000
- Length: 12 month Fixed Term Contract
- Your holidays are important to us. Take up to 28 days annual leave plus bank holidays
- Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
- Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities
- Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
- Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
- Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
About us:
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.