Improvement Manager Jobs

Age UK is currently recruiting for a motivated Salesforce Training & Adoption Manager to lead on the training and strategy of our Salesforce solution. In this role, you'll be working directly with our extensive Partner Network, supporting them to gain the most value out of the solution.

As Salesforce Training & Adoption Manager, you'll have a pro-active, strategic, and concise approach, with exceptional stakeholder management skills. Working as part of the Service and Business Improvement team, you'll develop a training strategy for our Salesforce solution, implement successful adoption strategies for our different Network Partners, and create self-service training materials to support our different users.

This is a hybrid opportunity, a blend of homebased and office working. The expectation is that you will attend our London office once a week. There will also be regular travel to our local network partners across the nation.

Age UK internal grade - 6L

Must haves:

* Experience of providing training to end users of digital systems.
* Experience creating training strategies and plans.
* Significant experience of driving adoption of CRM solutions across a diverse and geographically dispersed workforce.
* Experience of undertaking adoption reviews with staff groups, and achieving improvements in adoption of CRM solutions.
* Strong soft skills, with a confident and clear manner of presenting information in an engaging way.
* Must be understanding of the various challenges experienced with digital transformation projects.
* Experience of designing and developing training material.
* Confident use of Microsoft applications such as Office 365 Applications including Teams, PowerPoint, Word and Outlook.
* Willingness to travel Nationally to various locations to deliver training and support.
* Experience facilitating listening groups and feedback sessions.

Great to haves:
* Experience working with non-profit organisations.
* Experience with Moodle.
* Experience with Salesforce service cloud.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Regular Giving is the backbone of our fundraising income, it currently generates £37million each year across our three existing products – Sponsor a Dog, Companion Club (a subscription product) and general Direct Debits. We are now looking for a Regular Giving Product Manager to help us deliver our Regular Giving strategy to increase retention rates and build lifetime value.

About this Job:

As a Regular Giving Product Manager, you will:

• Take a supporter-led approach to the development of campaign activity, understanding the key motivations and demographic of our regular givers and to deliver outstanding supporter experiences.
• Develop inspirational written and digital communications to our regular givers and produce fundraising materials in line with our brand guidelines.
• Manage relationships with any third-party suppliers and internal stakeholders.
• Oversee the campaign performance reporting, working alongside the Performance and Innovation Manager and our data agency to optimise our campaigns

About you: 

We are looking for a highly organised person, with experience in simultaneously managing multiple projects and working reactively, all whilst maintaining high standards of communication and adhering to guidelines. You will be personable, and able to form strong relationships with internal and external stakeholders to ensure the smooth delivery of products. Your expertise in copywriting, coupled with your ability to evaluate campaign performance, will drive the continuous improvement of our Regular Giving products.

About the team:

The aim of Supporter Development team is to take a supporter-led approach to creating an exceptional supporter experience. We work collaboratively with the Supporter Recruitment team to ensure we are creating the best possible supporter journeys.

In return for all of this, we have a comprehensive benefits package, which includes excellent annual leave, Perkbox and pension allowances, and you will you join a team of highly professional and driven colleagues in a brilliant upbeat and collaborative environment, all with a genuine passion for dog welfare.

What you need to know:

This role is hybrid, with a minimum requirement of at least one working day per week in our London head office.

About Dogs Trust: 

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Registered Manager (11955)

Salary: up to £50,400 per annum

Location: Chesterfield, Derbyshire

Contract/Hours: Permanent, Full time, 37 hours per week - Monday to Friday with some flexibility to meet the needs of the service.

Closing Date: Midnight on the 5th May 2024

Benefits: 29 days annual leave PLUS bank holidays, PLUS the option to purchase an additional 5 days. The opportunity to gain professional qualifications, excellent training and development opportunities, flexible maternity, adoption and paternity packages, up to 7% employer contribution pension, discount portal with your favourite brands. Blue Light Card

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

As Registered Manager you will work with a range of professionals, parents and carers in the Derbyshire and East Midlands area to ensure that our children and young people who have a varying level of learning and physical disabilities are supported with a person-centred approach, helping them to develop to their full potential and through the next stage of their life journey.

As Registered Manager you will lead, inspire, and motivate your team to hold the highest aspirations for our children and young people and oversee the running of our 4 bedroom home liaising closely with Ofsted to ensure regulatory compliance and excellence. We will actively support you in your role and provide you and your team with specialist training, development, and supervision.

How you'll help to create brighter futures

Some key responsibilities of your role as a Registered Manager will be;

• Establishing a new long stay children's home for children and young people with learning and physical disabilities including the recruitment and induction of a new staff team.
• Providing high quality supportive 1:1 and reflective supervision to direct reports.
• Promoting and delivering the highest standards of safeguarding practice utilising existing processes and best practice to create a safe positive work and service environment.
• Developing and maintaining effective working relationships and maintain channels of communication with colleagues, community organisations, partner agencies and other external agencies.
• Developing and maintaining effective networks, relationships, partnerships, and contacts to improve outcomes for children, young people and families.
• To work closely with Ofsted to ensure we are operating a home that is deemed to be offering each child high quality care through effective leadership and management.

Let's talk about you

Whilst a management qualification Level 5 would be great, we are open to those with experience in a management role within a residential/social care setting. 

• At least 2 years experience in the last 5 years of working in a position relevant to residential childcare and at least 1 years experience in a leadership role.
• Creating an inclusive service, in terms of meeting the needs of the children and establishing a workforce that further enables an inclusive environment.
• Knowledge and understanding of the OFSTED requirements.
• Demonstrable experience of working with children with complex needs.
• Experience of leading by example with the application of safeguarding practices and policies.

We look forward to receiving your application

Are you a process improvement professional who is passionate about animal welfare?
Dogs Trust is on a mission to become more efficient and effective in the way that we do things, and we need a Process Improvement Specialist to enable us to do more, with less, while still delivering the same great impact.

About this role:
As Process Improvement Specialist, you will:

• work closely with colleagues across the organisation to identify and implement process efficiency and automation opportunities, from start to finish,
• develop and maintain process documentation, such as procedures, process maps and guides,
• regularly analyse data to understand the effectiveness of processes across the organisation, paying close attention to detail at all times,
• complete process mapping and reviews in order to maximise efficiency, coming up with solutions to complex problems swiftly.

About you:
To be successful in this role you should be truly process driven, with experience of implementing new processes and streamlining existing ones, with a knack for understanding a problem, analysing, and then fixing it. You’ll need to be a people person, as you’ll be business partnering colleagues and ‘meeting them where they are’, as they map out their processes and identify areas for improvement. You’ll need to be very detail orientated, and it would be beneficial if you have some Six Sigma certification to support your experience in process improvement. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About this team:
Under the leadership of the Chief Operating Officer, the Finance, IT, Governance and Risk, Efficiency and Sustainability, Facilities and Legal teams provide professional business advice and central support to Dogs Trust. These traditionally ‘back-office’ teams work closely with the rest of Dogs Trust to enable them to work more efficiently and effectively to deliver our mission. Current turnover is in excess of £110m and is still growing and staffing levels are approaching 1,500 FTE. The Efficiency and Sustainability function is being introduced as a new department in a response to the growing need to work in a more cost effective, sustainable and strategically commercial way.

This role is being offered as a fixed term contract for 12 months.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us.

We are looking to appoint an exceptional and dynamic leader to join our senior management team during a period of change and improvement in our Fitness to Practise Team. 

Closing date: 19 April 2024 (11.59 pm)

Interview dates: TBA

Salary: £47,047 - £60,300 per annum, depending on skills and experience, plus benefits

Location: Canary Wharf, London (Hybrid working approach)

Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday

The Role

Are you passionate about ensuring high standards of care in pharmacy services? Do you thrive in a dynamic regulatory environment where your leadership can drive positive change? If so, we have an exciting opportunity for you to join our team as a Professional Regulations Manager at the General Pharmaceutical Council (GPhC).

As a Professional Regulations Manager, you will lead multidisciplinary teams who carry out investigations through to the final Fitness to Practise hearings as well as matrix management across the fitness to practise function. You will be expected to lead as a technical expert in either Quality or Emerging Areas, supporting the Heads of Professional Regulation at a strategic level, playing a pivotal role in maintaining high standards of care for people using pharmacy services.

This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.

The successful applicant will:

• Effectively lead and manage a team, ensuring the team and individuals meet targets, whilst supporting, developing, and coaching them.
   
• Need excellent communication and people management skills to lead teams through our planned change agenda.  Be self-driven, progress orientated and passionate about our work with acquired knowledge of health regulation to work collaboratively across the wider fitness to practise function.
   
• Have experience of making proportionate evidence-based decisions under pressure, whilst being solutions focused, striving to ensure cases are completed in line with quality, timeliness, and cost objectives.
   
• Champion change and drive improvements in service delivery. Represent or deputise for the Head of Professionals Regulation and other managers, whilst leading on new and emerging areas of concern and the strategy and approach for investigating these developing areas.
   
• Be a decision maker and responsible for high quality decisions in accordance with our processes and statutory objective of keeping patients safe.
   
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
   
• A choice between two pension providers: NHS pension scheme or Standard Life.
   
• Flexible working arrangements.
   
• Career breaks and sabbaticals.
   
• Private medical insurance, life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Applying for this role

If you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.

Please note that applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

We are looking for a Product and Portfolio Manager within our Porfolio Development Team. You will have demonstrable experience in product/portfolio lifecycle management as well as a proven track record of successfully developing a cohesive portfolio strategy. You will need significant experience of meeting new business targets and driving business growth, as well as the development of a new business pipeline.

Salary: £40,708 - £46,523 per annum

Contract period: Permanent

Reporting to: Chief Operating Officer

Team: Portfolio Development

Location: Oxford / hybrid working (up to full time from home, in line with Picker's remote and home working policy - must be based in the UK)

In this role, you will work closely with colleagues to introduce new products and services that will support our growth and charitable impact. The role will include responsibility for meeting a new business target, through lead generation. This is an important and dynamic role that will require strategic thinking and a strongly collaborative approach. 

This role

In this role, you will:

• Manage the existing product portfolio, reviewing the existing offering in relation to market trends, client needs, the competitive landscape and the Charity's strategic goals
• Develop detailed product knowledge across the portfolio of products, leading development activity for each area alongside ongoing assessment of financial performance and product/service viability.
• Recommend and oversee product improvements, using market demand and customer and colleague feedback to identify and prioritise change.
• Working with the Chief Operating Officer and service leads to understand trends and opportunities across the portfolio and associated markets.
• Engage with expert colleagues from across the organisation to understand and support the development of their product ideas, evaluating these against internal and external factors including feasibility, expected value, and market demand.
• Financial and strategic modelling of new product options based on market demand, fit to Picker strategy, impact/income potential, strength of offering and ability to reach target audience.
• Work in partnership with the Chief Operating Officer, Head of Service Delivery, service leads, and the Marketing and Communications Manager to develop marketing plans to support demand generation on a thematic basis, providing expert product knowledge, customer insight and new business leads.

About You

You will have:

• Demonstrable experiences in product/portfolio lifecycle management.
• Demonstrable experience of managing project timetables, including reviewing progress and amending plans to address changing requirements 
• Proven track record of successfully developing a cohesive portfolio strategy that supports brand integrity/growth, whilst growing individual business lines/products/services
• Significant experience of meeting product/service business targets. Including driving business growth with new services and/or in new markets     
• Experience of success in the development and qualification of a new business pipeline (including campaign management and follow-up)
• Demonstrable leadership skills, with the ability to lead projects through to successful completion
• High levels of IT literacy, especially in Microsoft Word, Excel, PowerPoint, Outlook, Teams  and Dynamics
• Highly numerate and confident in dealing with quantitative data including management and financial information 
• Ability to work collaboratively at corporate and departmental levels and, where necessary, with external suppliers and contacts 
• Excellent grasp of the English language in the business context 
• Ability to apply innovative thinking to identify how new research methodologies could be beneficial to the organisation and its clients
• Empathy with Picker and its aims

This is a summary of the job description. Please review the full job description below.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days holiday, increasing to 30 days, plus public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Season ticket loan scheme
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

Smart Works are looking to appoint an exceptional Finance Manager to join our finance team at a time of significant growth for the organisation. Working closely with the existing finance team of four, the Finance Manager will play a crucial role in safeguarding the financial health of Smart Works Charity and its network of eleven centres across the UK. 

The Finance Manager will ensure financial systems and processes are followed, financial tasks are completed before deadlines and key stakeholders receive the financial information they need to make sound decisions. 

An important part of the role is to build excellent working relationships with non-financial employees working across Smart Works, so that information needed by the finance team is obtained in a timely fashion. The successful candidate will also identify opportunities for process improvements and automation. 

Smart Works is growing rapidly and this is an excellent opportunity for an ambitious candidate to learn and grow their career alongside the charity. Where relevant, the charity will support the successful candidate in their continued study, CPD and qualification - and the Director of Finance will mentor the Finance Manager in their role.

Smart Works is a national charity, with Smart Works centres across the UK. There will therefore be occasional travel and liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role. 

Duties and responsibilities

• Comply with all financial systems and control processes for Smart Works.
• Support the Director in completing submissions, filings and returns completed in a timely manner. This includes supporting the successful completion of the annual audit and production of statutory accounts.
• Produce monthly income and expenditure reports, balance sheets, management accounts and the production of financial board papers for Smart Works Charity and each local centre.
• Supporting the Director in ensuring all members of staff are paid correctly and on-time.
• Deliver improvements to financial systems to drive efficiencies across the finance function.
• Establish and maintain a strong and productive relationship with local treasurers and other relevant stakeholders, acting as the ‘go to’ for day-to-day financial queries.
• Oversee the timely and accurate transaction processing and reconciliation for income and expenditure for allocated centres, providing hands on and technical support to the Finance Assistant when needed.
• Responsible for ensuring all payments are made and invoices are raised in an accurate and timely manner.
• Investing time in upskilling and developing junior members of the team.

Personal Specification 

Essential Criteria

• ACA, ACCA, CIMA, CIPFA part qualified (or equivalent, e.g. AAT qualified).
• A strong accounting background, with significant experience working within a finance function. 
• Good written and oral communication skills.
• Proven ability to produce quality accounts and accurate financial work under pressure and to tight deadlines.
• Proficient in the use of Microsoft Office applications, particularly Excel.
• Good analytical skills and professional sceptical mindset.
• A strong desire to learn, a willingness to share knowledge and a strong team ethic.
• Enthusiastic, diligent and energetic with a flexible approach in a rapidly changing environment.
• A proven track record of providing exceptional service and establishing and maintaining strong relationships.
• High level of attention to detail; ability to produce reliable, accurate work.

Desirable Criteria

• Experience working in the Not For Profit or Charity Sector.
• Experience using accounting package Xero.
• Knowledge of Partial Exemption VAT.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.

We are looking for an experienced Volunteer Manager to support and inspire those who volunteer for the charity. You will lead them in line with the vision, mission and values of the charity and work to fulfil the goals of our strategic plan. You will strengthen our current volunteering strands with effective governance and great communication and will develop new volunteering opportunities within the charity.

You will manage our volunteer-led Branches and Support groups who offer peer support, fundraising opportunities and activities locally. You will also manage HD Voice, our panel of volunteers, who contribute to the internal development of the charity and ensure that the voice of the Huntington’s community is at the heart of research into the condition.

You will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and ongoing support and develop effective policies, procedures and guidance for volunteers as well as developing an effective monitoring and evaluation process.

We are looking for someone with strong volunteer management skills who has experience of training volunteers and of writing policies, procedures and guidance in line with data protection guidance. Also someone with great communication and relationship management skills who has experience of managing volunteers at all stages of their volunteer journey.   

There will be regular evening and weekend work as many of our volunteers work themselves so need the support out of office hours. There will be a need for travel across England and Wales. 

This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.

We offer great benefits including 25 days annual leave plus public holidays (pro rata for part time staff), a pension scheme with 3% employer contribution, a tax-free working from home allowance, a Medicash scheme, a flexible working approach, a supportive and positive working environment and fantastic learning and development opportunities.

We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.

The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.

Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.

Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Friday 3 May 2024, 5 pm
Interviews will be held Friday 17 May 2024.

Programmes Manager 

Salary:

£32,000 - £40,000 + £2,000 London weighting

Contract:

1 year contract

Hours:

Full time

Location:

London / Hybrid

People can work flexibly as per Bite Back 2030’s hybrid working policy noting that office based employees are expected to be in the office two days per week. Remote staff are required to travel to our London HQ at least once a month; if you are on a remote working contract, your travel to the London office for team days will be paid.

NB: This role will require occasional travel to schools across England.

Reporting to:

Head of Programmes 

About Bite Back 2030 

We’re surrounded by junk food. From the moment we're born, every second of every day, children are being targeted. Giant companies manipulate them with colourful, cuddly, clever marketing, deceive them with packaging claims and pump products at them that are full of junk. It's become the cultural wallpaper. Now, it risks endangering the health of a generation.

In the UK, nearly a third of children aged 2-15 face a higher risk of food-related ill health in their futures. The good news is, it's preventable. And we're biting back.

Bite Back is a youth activist movement challenging a food system that's been set up to fool us all by:

1) Calling out the manipulation of the junk food giants.

2) Demanding higher standards from food marketing and from everyday food itself.

3) Mobilising and equipping young people in the fight for better food.

We do all this so we can bite back against a global epidemic of food-related ill health.

About Bite Back in Schools 

Bite Back has delivered our youth social action programme — Bite Back in Schools— to over 120 schools over the last two years. Working with secondary schools, we have supported over 2,000 11-14 year olds to plan and deliver social action projects to prioritise child health by improving their school food. This could be by making nutritious and sustainable food the norm by increasing the flow of healthy options in their canteens, or by redesigning the school food experience to put healthy options in the spotlight.

With funding awarded from the #iWill Fund, we are recruiting a brilliant cohort of schools who will join the programme in September 2024. Our programme model combines an assembly delivered by a Bite Back young ambassador, five hours of curriculum time sessions for a whole year group, and our ever-popular and impactful School Food Champions (SFC) extra-curricular club. You can read more about our offer for schools here. 

Role Description

The Programmes Manager plays a key role supporting our community of schools during their time on the programme. They will support the design and lead on the delivery of Bite Back in Schools to ensure the best possible user experience for young people, their teachers and their schools, and to ensure the programme makes the greatest possible impact.

The Programmes Manager  will report to the Head of Programmes, and will work closely with colleagues across Bite Back, in particular with our comms, digital, youth and policy teams, working within our Strategy and Delivery Function. 

Key responsibilities include:

Relationship management

• Provide ongoing support to schools throughout their time on the programme, building strong working relationships with participating schools. 

• Lead communication with all schools, being the first point of contact for the coordinator and lead teacher in each school.

• Support monitoring and evaluation through creation of surveys, ensuring completion of baseline and end of year surveys, and analysis of data submitted (in partnership with our external evaluators).

• Book and arrange assemblies, coordinating between schools and our Bite Back Ambassadors.

Community management 

• Celebrate and share examples of best practice and impactful social action projects amongst our community of schools.

• Design and deliver training and webinars for schools.

• Lead on the design and delivery of competitions for schools.

• Schedule and organise visits to schools, agreeing agendas with the schools in advance to include elements including meeting pupils and teachers, leading feedback sessions and focus groups and supporting the development of their social action campaigns.

• Drafting of termly newsletters and regular emails to schools.

• Create case studies and collate material to share with our comms and digital teams.

• Encourage teachers and pupils to use the new Bite Back digital platform to share their stories and projects, and take part in broader Bite Back campaigns.

• Grow our movement - supporting the recruitment of future cohorts by promoting the Bite Back in Schools programme, distributing recruitment comms, holding set up calls with interested schools, and guiding schools through the application and enrolment process, working closely with the Head of Programmes on the design of these processes.

Project management of systems and operational support

• Manage the SFC inbox, dealing with enquiries from schools and other partners.

• Process invoices related to the programme, liaising between schools and the Bite Back accounts team, and monitoring the monthly total payments made to schools.

• Manage the budget for specific areas of programme expenditure, such as merchandise and Ambassador training. 

• Creating and uploading new high quality session plans, resources and materials to our digital  platform as required.

• Design and maintain reporting systems to monitor levels of engagement of individual schools, flagging concerns and proactively finding ways to mitigate issues to ensure schools remain on the programme.

• Management of programmes section of Bite Back CRM system, keeping data up to date and accurate, and developing reports to share programme data with team and funders.

Programme design and improvement

• Identifying opportunities to optimise the potential of our programmes and proactively making suggestions for continuous improvement to our user experience, programme design and systems. 

• Proactively seek feedback on customer satisfaction, impact and service improvement and use this to inform suggestions for improvements.

• Feed your ideas into programme delivery and development.

• Support new pilots and interventions, including testing innovative ideas on the ground, as requested to enable Bite Back to develop our suite of programmes and maximise opportunities for new work to further our mission across the school sector.

Skills / Experience (required)

The ideal candidate would have the following experience and qualities:

• Strong organisational and project management skills, with excellent time management, ability to manage competing priorities and attention to detail

• Excellent writing and communication skills, with the ability to adapt messages and language to resonate with different audiences.

• A proven record of building relationships across sectors, with young people and adults.

• Experience of creating resources which are engaging for young people and simple to deliver for teachers 

• Strong understanding of the education sector and experience of working with schools and teachers. 

• Experience of youth facilitation and / or delivering training. 

You will be able to show the following qualities:

• A bold and open mind - you will be prepared to think differently about issues.

• A level head - you will be comfortable working both reactively and proactively.

• A sense of humour - we believe work should be fun and that we all perform at our very best when we enjoy what we do.

• Creativity - you will come at issues from new and unusual angles and be prepared to work hard on finding fresh and surprising angles.

• Resilience - you will be prepared to keep going or as our values say, set back won't set you back.

• A passion for our mission.

Skills / experience (desired):

• Experience of working with CRM systems particularly Salesforce.

• Experience in drafting compelling copy and uploading content to digital platforms.

• Understanding of youth social action and extracurricular programmes.

• Interest in campaigning, social justice, food, and child health. 

• Experience of managing budgets.

Hackney Foodbank is looking for a Volunteer Manager to join their team 2 days per week (14 hours).

Purpose and Key Responsibilities:

The Volunteer Manager role is responsible for recruiting, engaging and deploying volunteers into a wide variety of roles across the charity.

• Work with the Warehouse Manager and Food Distribution teams to support the recruitment journey and retention of volunteers. Encourage people to volunteer through a variety of marketing and promotion approaches, including social media and working with our Communications and Fundraising team to develop a strategy for volunteers. Develop, coordinate, and engage a network of around 150 active volunteers. Book and signpost volunteers to relevant and engaging volunteer training sessions. Work with the Warehouse Manager and Head of Food Distribution and Volunteering to resolve any volunteering related issues or complaints. Proactively liaise with the staff team to determine volunteer requirements, select volunteers for the right roles and match them to the right people, considering preferences and restrictions on both sides. Provide advice and guidance to volunteers about their matched relationship (with support from the wider team) and highlight safeguarding concerns as appropriate. Work effectively to ensure volunteers feel part of Hackney Foodbank. Support the ongoing monitoring and evaluation of our services.
• Gathering volunteer feedback and take appropriate steps for improvement.
• Manage the Assemble platform and implement the annual Peakon volunteer survey, and implement the recommendations resulting from the survey.
• Ensure the wellbeing of the volunteers, including good communication and arranging a minimum of two volunteer events a year.

Skills and Experience

Essential:

• A minimum of three years’ experience of coordinating, managing or supervising a team of volunteers, to deliver a range of service delivery tasks.
• Experience working within the voluntary community and/or charity sector.
• Experience or aptitude to manage and deliver induction and training courses.
• Committed to building an inclusive culture in which all volunteers are valued.
• Ability to work under own initiative with minimal supervision, accuracy and attention to detail and to prioritise workload to meet all agreed deadlines.
• Reliable and adaptable, able to respond to changing priorities
• Ability to deal with information in a confidential manner, respond with sensitivity to the opinions of others and address any issues raised in a fair and consistent manner
• Good standard of written and spoken English, including the ability to write materials without errors in grammar, spelling, or punctuation
• Strong organisational skills; ability to identify all key steps and resources needed to complete a task and to manage a wide range of tasks concurrently
• Ability to work effectively as a member of a small team and maintain communications where members of that team are working different flexible days and hours
• A proactive approach to work with a ‘can do’ attitude
• Calm, professional, pragmatic, reliable and resilient personal attributes
• Computer literacy including ability to use online tools and learn new software with minimal ongoing support, create/edit documents in Word, Excel and PowerPoint, maintain records and produce clear written and oral reports.
• Commitment to the ethos and values of Hackney Foodbank including the extensive provision of services to high professional standards by volunteers, minimising the food bank’s impact on the environment, and the unfailing delivery of advertised services to all visitors equitably, with dignity and compassion.
• Flexibility in terms of working hours according to volunteers’ and Hackney Foodbank’s needs.
• A keen attention to detail and a commitment to achieving high standards in every aspect of Hackney Foodbank’s work.

Desirable:

• Relevant professional qualification
• Experience of using a CRM or equivalent database

About Bendrigg

We make adventure accessible, working together to overcome barriers and transform lives.

The spirit of adventure is incredible. A bona fide superpower that can fill any one of us with conviction and confidence, with new abilities and renewed agency. And it’s universal too – not the exclusive preserve of the advantaged and non-disabled. It’s for everyone, because we’re making sure it is.

At Bendrigg, we have the setting and the scenery, the equipment and the expertise, the people and the passion. Together we have a limitless supply of adventure. With a limitless determination to improve people’s lives.

Because we know that, whatever adventure means to each individual, it has the power to empower. To challenge and inspire, to tear down barriers and build up possibilities, to create real and lasting change. Above all, it has the power to change minds – within those individuals and across our whole society: changing the way people see their world, and changing the way the world sees them.

At Bendrigg we create change, one adventure at a time.

The role: Fundraising Manager

We are seeking a Fundraising Manager with a passion for our mission, who will build positive relationships to secure significant income, working together to harness the power of adventure to create lasting change and transform communities for all.

This is a new role, leading our small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the Head of Business Development, the successful candidate will oversee all fundraising income generation activity and lead on our Major Donor Giving Programme. A typical week could involve meeting with prospective donors, developing a case for support for a new stream of work, supporting team members to develop their own fundraising skills, and working with other departments to raise awareness of Bendrigg’s work.

This is an exciting opportunity for a seasoned fundraiser to join and lead a forward-thinking and inclusive team and develop Bendrigg’s fundraising to support our new Strategic Plan. This opportunity is open to those wishing to work remotely (there would be an expectation to attend the office for a minimum of 2 weeks during the induction process, and thereafter at least 3 days per month throughout the year), looking for a hybrid working pattern or wanting to be fully office-based. The role is full time, however part-time on a minimum of 0.8FTE would be considered for the ideal candidate.

We welcome and encourage applications from candidates of all backgrounds, irrespective of gender, disability, colour, race, nationality, ethnic or national origin, marital status, sexual orientation, religion, or criminal records.

Working at Bendrigg

Whilst at Bendrigg, our visitors feel ‘celebrated’ rather than just ‘accommodated’ and we want no different for our staff. We understand that everyone is different and try to be as flexible as possible. We are proud to offer a caring and supportive working environment with a number of benefits including:

· Holidays: Staff receive 30 days paid holiday plus bank holidays (FTE, part-time pro-rata).

· Lunch: lunch and refreshments are provided for anyone working on-site from our amazing catering team.

· Training: personal and professional development is actively encouraged and rewarded. Staff are provided with opportunities for external training as well as a number of internal training sessions throughout the year.

· Pension: All employees can take advantage of our pension arrangements whereby contributions of 5% from the employee are matched by 5% from Bendrigg.

· Sick pay: company sick pay starting at 1 month full pay in any 12 month period after the first 6-months, and rising to 3 months full pay (in any 12 month period) after 2 years of service, and 6 months full pay (in any 12 month period) after 5 years of service.

· Maternity & Paternity Pay: Statutory Maternity & Paternity Pay

· Parental leave: We understand that you may need time to settle children into a new school, or you may want to spend more time with a child. Bendrigg offers 18 weeks unpaid leave for each child up to their 18th birthday (maximum of 4 weeks per year).

· Emergency Dependant & Compassionate leave: Up to 5 paid days per year

How to Apply

If you feel you could belong at Bendrigg then please download the full job description for more information. Please submit your CV and a covering letter detailing how you fit the person specification. A strong cover letter will include:

· why you want to work at Bendrigg and why this role appeals to you personally,

· highlights of your previous experience, knowledge, skills, and personal attributes that clearly and succinctly match the person specification.

For more information

We welcome informal enquiries so please do contact our office if you have any questions.

All enquiries relating to this post should be made to: Sarah Garman, Head of Business Development

About Reprieve

Reprieve is a UK charity founded in 1999. Reprieve uses strategic interventions to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.

 Reprieve works with the people whose circumstances have made them extremely vulnerable, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. Thus, Reprieve promotes and protects the rights of those facing the death penalty and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.

 Reprieve’s main office is in London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

About this role

The role of the Finance and Payroll Manager is to support the Development and Finance teams to manage and report on restricted income, as well as to manage monthly in-house payroll under the guidance of the Head of Finance. This involves ensuring that we are maximising the use of restricted funding, and that money is spent in line with donors’ wishes and that staff are paid accurately and on time each month. The Finance and Payroll Manager will work within a small Finance team under the supervision of the Head of Finance. They will work closely with the Joint ED, wider Senior Management Team, Head of Development and budget holders throughout the organisation.

They will support the Head of Finance with annual budgeting and quarterly re-forecasting as well as with the production of the monthly management accounts. They will support the Development team in making grant applications and develop restricted grant budgets for newly secured grants for integration into the organisational budget; they will meet regularly with the Development team and budget holders to review restricted project spend. They will produce reports for funders working in conjunction with our Development Team and casework teams. The Finance and Payroll Manager will contribute to a culture of continuous improvement of the finance systems, processes and grant management tools to ensure they continue to be fit for purpose.

Contract and location

The role is a full-time, permanent position with an annual salary of £50,571 per annum less any required deductions for Income Tax and National Insurance. 

 Reprieve operates a hybrid working model and we require staff to work a minimum of 40% from the London office and the rest of the week from home. 

Further details and how to apply

Please review the full person specificaiton and job description for further information. The deadline for this role is 19 May 2024. Applicants must have the right to work in the UK

Store Manager - ReStore HFHGB

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

In support of our mission Habitat GB is introducing a  new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes.

Habitat GB is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive world for everyone.

Job Purpose

As Manager of the new 13500 square foot ReStore, you will use your passion, experience and insight to create a compelling shopping experience for our customers. Working closely with both volunteers and staff, you will be responsible for developing, motivating and engaging the team to help you drive sales. You will move our mission forward by making the most of every donation and using your talents to create that truly one of a kind shopping experience. The ReStore Team must be creative, compassionate and excellent communicators. No two days are the same, so if you are looking for a fast paced and constantly changing role, then the ReStore is a great fit! 

Job Description & Duties: 

· Oversee all retail operations including store merchandising, selling, space management, stock control, etc. 

· Administrative and clerical duties (daily health and safety inspections, inventory and donation processing, staff scheduling, etc.) 

· Manage scheduling and pick up of donations through fleet system.

Leadership and Team Building:

· Supervise, train and lead ReStore staff and volunteers.

• To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
• To role model and promote effective team communication, celebrating success and sharing best practice.

Customer Service :

· Problem solve and troubleshoot day to day issues and concerns 

· Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices 

· Exceed sale and customer satisfaction targets to support our cause 

· Deliver exceptional customer service to our customers, donors, and volunteers 

· Deescalate and resolve customer complaints 

Learning and Personal Development:

· Foster a culture of learning and development, delivering on continuous learning opportunities externally and internally

• Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols and best practices. Ensure training through morning huddles and other learning opportunities.

· Advocate and share culture for Habitat for Humanity GB and model our values and guiding principles.

Person Specification

Experience

• Experience leading customer service teams with budget responsibility.

Skills / Knowledge

• Understanding of customer service delivery. (Essential)
• Experience in retail environment where goals are met and exceeded. (Essential)
• Clear and straightforward communication skills
• Excellent organisational skills and ability to prioritise and multi-task (Essential)
• Merchandising skills. (Essential)
• Volunteer Management
• Motivational Leadership Ability

Working Style

• Ability to confidently engage with different people (Essential)

· Willingness to learn and apply new knowledge (Essential)

· Enthusiastic and positive, with a can-do attitude. (Essential)

Commitment

· Support for Habitat’s values and mission

· Demonstrable interest in our work, and commitment to continued learning and development.

· Committed to contributing to the inclusive, people-positive culture we are fostering at Habitat.

This is not intended to be an exhaustive list.  Job descriptions may be subject to change.

Flexibility   

HFHGB is seeking to rapidly expand its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, dynamic and flexible team.  It is a requirement of the post holder to be flexible in terms of location (within reason), line management, and duties and responsibilities.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Start your Habitat journey.

We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch and arrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself, how you meet the person specification, and your motivation for applying – we don’t expect this to be more than two sides of A4.

The deadline for applications is extended until 05 May 2024 (at 11:59 pm).

 Selected candidates will be contacted to agree a suitable time for interview.

Please note that we do not reimburse any expenses incurred during interviews.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role. 

This post profile is not set in stone. It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder. 

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

Programme Manager - East Midlands

Location: Derby
Salary: £36,050 FTE
Hours: 35 hours per week
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in prison?

Our three year strategy is working well with improvements and expansions to our delivery model, a renewed vision and mission and we want to continue to develop and grow. To support this, we are recruiting for a new programme manager to grow our programmes and contracts in our East Midlands region. Our East Midlands area covers prisons such as HMP Foston Hall, HMP Leicester, HMP Whatton, HMP Gartree, HMP Lowdham Grange, HMP Sudbury, HMP Fosse Way, HMP Morton Hall, HMP North Sea Camp, HMP Peterborough and HMP Five Wells. We are seeking proactive, committed, and enthusiastic applicants to join our team and help us continue our journey.

Working closely with people in prison, prison managers, Shannon Trust staff and volunteers you will ensure development of our criminal programmes maximising literacy and numeracy learning opportunities for people across a number of prisons and contracts in your area. 

Ideally you will have some experience of prison settings, managing teams and contract performance, underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. We want to hear from applicants who can lead, drive performance and who are as committed to the cause as we are.

This is a home-based role but does require travel across our central region and some work based onsite in the prisons. 

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews are planned for the 28 May 2023.

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