Information Jobs in Central London, Greater London

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

 Then Advance Charity could be the career choice for you!

We are looking for an IT Project Manager

 Salary:            £42,000 - £45,000 (depending upon experience)

Location: Hammersmith, with travel to other Advance sites (some working from home)

Hours:               35 Hours per week

Contract:           Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.   We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.  

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies. 

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Reporting to the Director of Finance & Operations, the IT Project Manager will lead the scoping, researching, sourcing, design develop and implementation of several new systems relating to CRM, Case Management, Finance and HR.

The IT project manager will also support the Director of Finance & Operations in managing the relationship with the IT Support contract, providing IT support where necessary and in renewing the IASME (Information Assurance for Small and Medium Enterprises) accreditation.

About You:  You are pro-active, driven to improve processes and ways of working and have good stakeholder management skills and experience. You have the ability to work independently and use initiative. You will have good research and planning skills and are able to remain calm under pressure. You have good organisational skills including attention to detail and multi-tasking skills.

You are approachable, positive, flexible and ready to take on a wide range of tasks.

To be successful as the IT Project Manager you will need the below experience and skills: 

You will have previous experience in IT change management with significant experience of overseeing implementation projects, allowing you to hit the ground running. You will have an excellent understanding of computer systems, security and databases to allow you to ensure

an excellent and reliable IT service is provided to all staff on and off site. You will have strong Project, Stakeholder & Programme management skills and significant experience of delivering major business critical projects including the desired benefits and outcome to time, cost and quality, including the management and maintenance of standard project controls and documents.

You will have a bachelor’s degree in a relevant discipline or equivalent professional experience and 

A PMP, PRINCE2, Agile or other industry standard Programme or Project Management qualification. A good knowledge of Microsoft Server technologies, 365 admin level experience across Teams, SharePoint, OneDrive, Exchange Online etc. is essential for the role. Your experience will include supporting network devices and concepts, printers, softphones and other business hardware and software.

How to apply: 

If this sounds like the opportunity for you, please click on the ‘Apply Job’ button below.

Closing Date for Applications: Sunday 19 Mary 2024 at 23:59

· Interviews are taking place on a rolling basis 

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training

Career development pathways 

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Talent team via our website and we will contact you to discuss how we can help. 

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Diversity, Inclusion and Equal Opportunities

We value diversity and believe the variety of ideas, perspectives and experiences it brings creates an effective environment in which talents can be fully utilised to achieve our goals.

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Location: Remote with occasional travel to Bristol

Salary:£42,750

Length of contract: Fixed Term Contract – 12 months

Hours per week: 37

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Purpose of the Operations Manager role: 

As Operations Manager, the successful candidate will play an integral role in the effective day to day management of key business support services including operations, IT data and premises. The role includes line manage responsibilities of the inhouse team as well as maintaining key relationships with outsourced companies to ensure objectives are met.

Key duties and responsibilities of the Operations Manager:

Operations: 

• Manage the non-pay elements of the Operations Budget, including IT budget. (approximately £400K annually) 
• Ensure that the technical, digital and office environment needs of all staff (across all sites and remote workers) are fit for purpose and adequately resourced
• Compliance with Health and Safety legislation
• Oversee the effective management of communal facilities, office resources and equipment. 
• Responsible to complete, monitor and maintain the Operations Risk Management register.

Data Protection and Management: 

• Provide subject matter expert advice on GDPR compliance and data protection. 
• Responsible for co-ordinating the Data Champions Group to ensure that all Data Protection Polices are kept up to date. 
• Responsible for all Subject Access and Right To Be Forgotten Requests
• Act as the ICO liaison. 
• Responsible for setting GDPR training requirements
• Manage the Intranet and SharePoint sites
• Responsible for ensuring that the CRM operates in line with WA’s IT and GDPR Policies. 
• Responsible for monitoring the ongoing archiving connection.

IT: 

• Work with the external IT contractors to ensure effective delivery of the WA IT strategy. 
• Ensure effective management and coordination of IT systems, equipment, office machinery, premises, and services. 
• Plan, develop and implement strategies for IT
• Ensure organisation wide compliance with IT policies. 
• Manage responsive IT support, maintain central records for externally provisioned services. 
• Oversee the effective use of databases and file storage

​What we are looking for in our Operations Manager:

• Experience and knowledge of a variety of software packages, particularly MS products
• Line Management experience
• Experience of hardware troubleshooting and support
• Solution driven and the ability to think creatively, working to tight deadlines
• Experience in health and safety
• Excellent IT skills and computer literacy
• Good knowledge of GDPR and confidentiality
• Good oral and written communication skills

Benefits of joining us as our Operations Manager include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply? 

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
• We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
• We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
• Please read our Single Sex Statement on the Women's Aid website

Are you an enterprise or solutions architect who is passionate about technology? Looking for an opportunity to use your skills to contribute to improving animal welfare?
We’re looking for an Enterprise Architect who will guide the organisation through ongoing digital transformation and optimisation initiatives.

About this role:
As Enterprise Architect, you will:

• Bring the IT architecture strategy in line with the charity strategy to allow Dogs Trust to achieve its objectives in the most effective way,
• Own the overall architecture domains for the charity,
• Produce, maintain, and communicate Enterprise Architecture artefacts, as well as developing policies and standards,
• Work closely various internal business leaders: including subject matter experts, project managers and Business Analysts, and external solution architects to deliver solutions for the organisation.

About you:
To be successful in this role you will need broad technical knowledge, with the ability to design end-to-end systems at a high level, with a clear understanding of a number of applications. We are using Salesforce and Informatica, so we’d love to hear from candidates with experience in these. You’ll also need to be a self-starter, who is passionate and motivated about delivering solutions and takes a proactive, strategic approach. It’s also important that you’re a people person, who is a great team player and excellent communicator, with the ability to engage colleagues from different parts of the organisation, and bring them on the transformation journey with you. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About this team:
The IT department is responsible for the ongoing management and development of critical business systems that contribute to the overall success of Dogs Trust activities. The department focuses on delivering innovative solutions to support transformation initiatives and operational services across the charity.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The role

As a member of our corporate services directorate, you will be proactive in maintaining quality and high availability IT systems by providing first and second-line IT support to over 350 staff across 4 offices and around 200 associates in a smaller capacity. This includes user management, telephone system administration, backups, software compliance, hardware refreshes, documentation, and user training. This is also an excellent opportunity for you to hone and develop your IT skills through the learning and development opportunities that are available.

About you

As a key member of the IT team, you will be an active team player with the ability to engage with the people who use our IT systems. You will have sound problem-solving skills and be thorough in your approach with an excellent eye for detail. Highly organised, you will be able to manage your time and priorities well. We are mostly a Microsoft environment and you will be able to demonstrate the fundamental skills to go with that (Windows 10/11, Office 365 apps and administration with Active Directory). You will be able to troubleshoot basic network issues and manage corporate backup and antivirus solutions. 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.

Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.

Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.

Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now. 

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home. 

When applying

We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. 

When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date: Tuesday 7 May 2024 at 09:00am

We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date, therefore, this role may close before the advertised closing date.

Age UK East London are recruiting a Project Officer to join our growing information and advice team. We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being. Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.

Job description

Job Purpose

• To deliver high-quality independent information and advice to adults, their carers and families

• To provide support to the advice service with appropriate and proportionate triage.

• To help clients with their enquiries by providing accurate information and signposting.

• To support to the smooth running of the Age UK East London Helpline.

Key Tasks

• To provide an open access front door for AUKEL advice in our Newham Office during office hours.

• To provide information and advice to older people and their carers on matters of social welfare, housing, health and social care etc

. • To triage and allocate referrals for the advice team ensuring that referrals for case work are appropriate and within the scope of our service.

• To provide information, advice and support to older people and their carers enabling them to access services and remain independent.

• To carry out welfare benefit calculations.

• To maintain accurate case records to Advice Quality Standard and in line with relevant legislation.

• To support all Age UK East London Advice Services to manage demand.

• To maintain a welcoming reception area and ensure all resources and information are up to date

• External representation at meetings with key stakeholders.

General

•To meet regularly with line manager for support, supervision and appraisal.

•To attend team and staff meetings, (and other meetings) as required.

•To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

•To undertake all training required to fulfil the role.

•To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional Links

• The role reports to the Advice Team Leader.

If you're passionate about technology and ready to embark on a new rewarding career journey, this might be the right role for you. We're a not for profit organisation, our team provide IT support to our subsidaries within the group, we are now looking for an IT Support Analyst to join the business to support our growth and development!

ABOUT THE ROLE

You will provide first and second line technical support to staff, assisting with hardware and software problems via phone, email or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative and innovative environment. We are always open to hearing new ways to run our service to make it more effective, so if you are a forward thinking individual who is keen to support organisational growth in an IT environment, keep reading!

Shift Pattern:  37.5 hours per week, Monday to Friday 9 - 5. You will be based at central office in Islington.

Finding us:

Our closest tube station is Highbury and Islington, we are about a 10 minute walk away, we are also local to Angel tube station. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT YOU

Ideally, we would like someone with an interest in IT and have undertaken relevant IT qualifications, ideally at NVQ Level 3 or 4 although we will consider applications from those willing to work towards this.

We support vulnerable people within our organisation so you will need to have an understanding to what we do and have shared values of ambition, empowerment, transparency and inclusivity, not just with staff but also with our residents and participants. 
We are looking for a self starter, someone who can use their initiative to resolve challenges as they arise, and able to form effective and purposeful relationships organisation wide. You will be a team player, have a friendly and approachable attitude, and be able to think outside the box to bring new ideas to the team.

OVERVIEW OF KEY RESPONSIBILITIES

• Day to day management of the service desk system.
• Maintain a high degree of customer service for all support requests and take ownership of end-user requests.
• Manage the full process of computer provisioning. 
• Undertake scheduled maintenance to ensure all computers are patched with important software and system updates.
• Administer Microsoft 365 admin centres, software systems, operating systems, applications, directory services, and any other updates and additional tasks related to system administration.
• Support with the onboarding process, ensure new starters have the correct log ins, equipment, and relevant training as necessary.
• Engage with staff to understand their needs and support our employees in the use of computer systems and applications.
• Learn and manage other digital programs within the organisation and support training and development for all staff and smaller teams where required.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please further refer to JDPS attached. 

KEY CRITERIA

What we are looking for:

• Appropriate academic/professional qualification: Minimum of GCSE, BTEC, and/or A-Level qualification in IT, English and Mathematics
• Experience of managing Microsoft Windows client operating systems – Windows 10/11
• Experience of administering and managing Microsoft 0365 admin centres
• Excellent problem-solving ability with a methodical and logical approach, able to work proactively to resolve challenges and mitigate further issues
• IT Proficiency at advanced level, ability to learn new software’s with ease and able to deliver training and support to others

What we would like, but not essential:

• Experience of working in first-, and second-line roles within agreed Service Level Agreements
• Experience in a similar support/service delivery environment, supporting with issues and incident management
• Additional professional Microsoft certifications
• Experience within a similar role in a similar sized and type of organisation

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We’re extremely proud of the support we offer to those living with inherited, progressive sight loss.  Our services provide a safe place to find accurate information about inherited retinal conditions; to ask questions and share thoughts, feelings and anxieties with those who genuinely understand.

We are growing our information and support service and looking for two Helpline and Information Coordinators to join our team  working 21 hrs per week.

You will be the first point of contact for our telephone helpline, actively listening to callers, assessing their needs and providing high quality information and signposting to Retina UK’s resources including our amazing team of lived experience volunteers who will provide emotional support and guidance as well as coping strategies.  We believe that our community deserve the very best support and you will be the professional face of our telephone helpline.

Additionally, you will have responsiblity for the development of information materials and online resources, further enhancing the support we offer to our community.  We are looking for someone with previous experience in a similar role with a charity or in an eye health and social care setting.  If you want to ensure that people living with inherited, progressive sight loss have the best support experience when they really need it, we’d love to hear from you.

The closing date is Sunday, 28 April, interviews will be held on 7 and 8 May at our Buckingham office. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

This role will be homebased, however regular attendance at our Buckingham office will be required. We offer a generous annual leave entitlement, company pension, a confidential employee assistance programme, eye testing, current statutory leave provisions (ie dependant care) and flexible working.

The Talent Set are delighted to be working with a fantastic Women’s Health Charity to find their Health and Research Information Manager.

The charity offers a flexible working environment, with hybrid working between their London Bridge office and remote working.

The Health and Research Information Manager will be an experienced health education communications specialist, to take a strategic approach to our education work to deliver one of the charity’s key strategic pillars. You will be responsible for the overall management and delivery of the health education and research communications work. The post holder will work closely with the wider communications and campaigns team, as well as others across the charity to ensure that the latest evidence and research on women’s reproductive health underpins all the content that we produce. This includes information pages on our website, webinars, podcasts, social media videos and work on fundraising partnerships, as well as products such as the Employer Membership Programme.

Key Responsibilities:

· Develop a strategy for the delivery of our health education offering in line with organisational objectives and as part of our wider communications work.

· Lead on the planning and production of our health education content, including our online health information pages, webinars and educational videos.

· Develop and maintain systems for evaluating and measuring the impact of our educational work.

· Working with the wider communications and campaigns team, develop our new podcast offering for 2024.

· Work with research colleagues to keep up to date with our research portfolio and find the best ways to publicise our pioneering projects advancing women’s health research and the impact of completed programmes.  This includes showcasing the work of future academic leaders in women’s health.

· Delivering impactful educational writing and research summaries by seeking out and distilling complex scientific information into engaging content that can inspire our supporters.

· Develop new information products aimed at engaging women in traditionally marginalised communities.

· Work with colleagues in fundraising on corporate partnership opportunities that have a focus on education and research projects.

· Reviewing and editing content and checking the scientific accuracy of information. This may include responses to enquiries from the public and fundraising content for philanthropic and mass marketing audiences.

· Form and maintain relationships with researchers and other relevant experts, including managing peer reviewer volunteers.

Person Specification:

· Experience of developing health information for patients and the public, ideally for a charity.

· Expertise in translating science and research into communications for a lay audience.

· Experience producing online assets for educational purposes, including video and familiarity with a variety of digital channels to promote them.

· Experience working on podcasts.

· Experience of working with agencies and freelancers to deliver projects.

· Excellent verbal and written communication skills, including the ability to translate complex scientific information into accessible content.

· Strong evaluation and reporting skills measuring performance and success.

· Ability to understand the engagement needs of different audiences and the ability to create content for them.

· Ability to build effective working relationships with colleagues, researchers and other stakeholders.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

IT Manager
Full Time 35 hours per week | Permanent | Hybrid | Closing Date 6 May 2024

Salary: £38,000 to £43,000 (depending on experience)

Job Reference: ITMA2 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent IT Manager to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team for a forward-thinking and ambitious charity. The role needs someone with a hands-on, positive attitude to getting things done, and working collaboratively to facilitate the provision of IT solutions which enable CILIP to harness the new capabilities of digital and data achieved through the Digital Improvement programme. The role needs someone adaptive, flexible, and able to lead/manage change. We are looking for an excellent IT professional who champions the use of technology to improve organisational performance and customer experience. 

The ideal candidate will have a broad experience in delivering digital improvement programmes for organisations through proactive business partnering, and will possess integrity, resilience and the ability to communicate effectively with employees, management and external stakeholders. The main responsibilities of the role include:

• Ensure smooth functioning of IT and digital systems across the organisation
• Provide user support, including issue resolution and proactive identification of issues
• Act as a digital champion, optimising existing and planned systems and platforms
• Assist in developing incident response procedures, disaster recovery plans and cyber security policies
• Work as part of the cross-organisational ‘digital team’ to integrate platforms, refine procedures and support departments in utilising IT tools effectively
• Prioritise data security and uphold the maintenance of system backups
• Maintain relationships with external IT support contractor, suppliers and supervise external engineers

If this sounds like you, please don’t delay in applying!

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Registered Charity No: 313014

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service)
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

The Talent Set are delighted to be working with a fantastic Health and Women’s charity to find their Senior Health Information Manager.

The charity offers a flexible working environment, with hybrid working 2 days per week from their London office.

The purpose of Senior Health Information Manager is to ensure that all women, and their partners and families, have high quality up-to-date, evidence-based and inclusive health information for every stage of their pregnancy journey, including pregnancy loss if it happens.

Key Responsibilities:

· Overseeing a cycle of continuous improvement of all health information products.

· Using quantitative and qualitative evaluation methods to implement a framework to measure the effectiveness of health information products.

· Establishing a dashboard and reporting back to the Head of Information monthly on agreed KPIs.

· Owning the information review production schedule and responsible for the development and maintenance of all existing health information products. Establishing deadlines and monitoring the progress of information products.

· Owning the health information SEO strategy and implementation, ensuring that recommendations are followed to achieve maximum reach.

· Owning the PIF accredited publishing and review process, ensuring they are adhered to scrupulously, including taking ownership of processes, templates and guidance that support this.

· Convening and leading expert, stakeholder and service user groups in the development and maintenance of health information to ensure new and existing products are needed, relevant, evidence-based and user-centred.

· Commissioning freelance or agency help where required.

· Managing the information content budget,

· Managing product insight phases from brief development through to recommendations, including formative research.

· Ensuring all health and social care information is up to date, clinically checked, accurate and reviewed by relevant experts.

· Making diversity and inclusion considerations a high priority throughout all activities.

· Overseeing and managing the health information budget, making business cases for resource needed if necessary.

· Leading on internal communications, sharing progress across teams, training staff members and presenting projects and learnings to all staff.

· Analysing data on information usage, engagement and feedback to spot opportunities, make recommendations and prioritise work.

· Bringing together teams across the organisation, and externally if required, to deliver a project.

· Managing 1 content writer and editor.

· Supporting fundraising applications and fundraising teams where necessary.

Person Specification:

· Hands-on experience of managing the lifecycle of health information products.

· Experience of recruiting and managing multiple stakeholders.

· Experience of working within brand guidelines.

· Experience of managing website content using a CMS.

· Experience in a content editing/writing role.

· Experience of implementing SEO practices and writing.

· Experience writing for a wide range of audiences and formats.

· Experience managing delivery of complex digital products, such as apps or tools.

· Experience managing a busy publishing schedule.

· Experience of commissioning content and quality control of commissioned content.

· Experience of commissioning and overseeing user/patient insight and implementing recommendations.

· Experience of building accessibility and inclusion considerations into projects from the very start.

· Experience of managing products that require input from multiple external agencies.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

                                        IT Tech Support - Permanent Vacancy from May 2024

At Dementia Concern, we aim to provide specialist support and advice to anyone in Ealing who is affected by dementia. Our continuously improving services and expert frontline staff deliver the best care possible during the dementia journey. We are proud to be contracted by the NHS to link directly between the eight GP networks in Ealing and the mental health team (CIDs). Community healthcare is unlike any other part of the NHS. It is personalised care that helps people to retain their independence.

There are hundreds of types of dementia, with Alzheimer’s being the most common. Dementia has been the leading cause of death in the UK for the last decade.

As an Integrated Care partner with the NHS, your 2-day a week tech support role here is key to maximising productivity and the lasting impact of our frontline workers out in the local community. By supporting your dedicated healthcare colleagues, you’ll help ensure we reach every person living in their homes, with dementia, in Ealing. Over 50% of the population served are Ealing residents from global majority ethnicities; our team reflects this rich diversity.

Key Facts

Job Title IT Tech Support

Description On-site 1st and 2nd line IT support

Salary £30k per annum full-time equivalent

Office  223 Windmill Road, London, W5 4DJ.

Contract Permanent

Start date May 2024

Hours  14 hours a week, flexible over 2-4 days 

Line manager CEO

Location This is an in-person role, based in our offices at W5 4DJ

Holidays 25 days pro rata

Responsible for Implementing IT best practices (processes, procedures, tasks, and

checklists) for the smooth running of community healthcare services.

Key relationships CEO, Fundraising/Marketing, HR Manager/Senior Team, Board Clerk

External Support 3rd line support from a specialist IT company (remote; on-site as nec.)

Main Purpose and Scope of the Role

This is BAU support for staff and on-site/network IT infrastructure. If successful, you will liaise closely with our external IT consultancy, for bespoke 3rd line support, regarding our core IT infrastructure (software, hardware, server and network). You will be the first point of support for your colleagues’ IT needs. You will report on and advise senior management of the IT risks and cybersecurity needs. You prioritise your own work, documenting and communicating progress.

 Key Responsibilities:

● Troubleshoot IT based systems, hardware, and software issues for colleagues

● Onboard/offboard employees for IT system; set up all user credentials

● Manage devices for circa fifty staff using GoTo Resolve (our MDM/RMM tool)

● Help staff with Google, Windows, email, VPN and applications like Staffology HR

● Support Senior Team with roll-out of our first self-service HR portal for all staff

● Manage device inventory and purchase new supplies and equipment as needed

● Liaise and negotiate with external IT service providers (eg. EE, Croft, Google)

● Ensure all IT hardware and software is well maintained (documenting actions)

● Develop and update IT policies, subject to board approval

● Advise Senior Team on cost-effective digital forward planning and investment

● Support Senior Team to create a cybersecurity strategy (based on security audit)

ROLE DOES NOT DO - the following  high-level  tasks covered by external IT company

● Outside IT Manager builds and maintains the organisation’s network and server

● Outside IT Manager manages software licences and supports key tech purchases

● Outside IT Manager sets up core installations on machines for new staff

● Outside IT Manager troubleshoots major issues when your role needs help

Person Specification

Essential Skills and Qualifications: 

1. Experience of either Customer Service, Charitable Sector or Small Business

2. Trouble-shooting experience while providing remote and onsite IT tech support

3. Documentation of IT processes, good time management skills and attention to detail

4. On-site management of Active Directory, Network Access Storage (inc. RAID)

5. Proficient in Windows 10/11 & Home/Pro, MS Office and MDM/RMM tools

6. Ethernet cabling experience (crimping etc.) We have loads of structured cabling!

7. Working knowledge of information data security and mitigation of cyber risks

8. Aptitude for IT skills development and staying on top of current industry standards

9. Good problem-solving and communication skills, being able to think on your feet

10. Good working knowledge of: Website CMS & Google Workspace (formerly G-Suite)

Desirable Skills and Qualifications:

11. Basic networking skills e.g:

● CompTIA A+ or experience of office IT support function

● CompTIA Security+, or CompTIA Network+, or CCNA 200-301 certification

12. Working understanding of ITIL Version 3 or 4 framework 

How to Apply and Interview

Closing date: Monday 22nd April at 12 midday

Interviews: Week commencing 29th April 2024

Please forward your CV for consideration.   CV's are considered on a rolling basis and we may well be in touch with you, before the closing date.

Do you have a serving attitude and are you passionate about IT? We are looking for an IT Support Specialist who enjoys helping our users across the globe with their technical support needs. As an IT Support Specialist, you will seek optimal user experience by handling and coordinating tickets, training users, and identifying possibilities for improvements. Our technical environment is standard Microsoft M365, Entra, D365, etc. combined with a mix of commercial security tools and custom applications. This position reports directly to the ODI IT Infra & Service Delivery Manager. Our ideal candidate will have excellent technical and communication skills, solid customer service experience, a strong sense of ownership, and a positive drive. 

YOUR KEY RESPONSIBILITIES 

• Monitor and triage incoming tickets (Freshservice ITSM tool), provide timely response to all issues, update internal customers on status, solicit additional information, if needed;

• Responsible for the full professional handling of customer questions, requests, and incidents and take measures when issues arise; 

• Identify possibilities for structural improvements to increase the efficiency and effectiveness of our IT services, for example using PowerAutomate or similar;

• Training and advising individual users in secure and efficient use of IT systems;

• Act as a key first point of contact for UK staff 

• Develop and update  support documentation. 

YOUR PROFILE 

• A committed Christian with a passion for the Persecuted Church 

• Experience in IT Support and a relevant degree or certification(s); 

• A great sense of responsibility to solve problems quickly and sustainably;

• Able to understand the needs of users from various cultural backgrounds and respond to them in a service-oriented, clear and non-technical way;

• Proven ability to approach and analyze a technical problem and find an appropriate and workable solution;

• Has a good command of the English language;

• Coordination skills and able to work in a planned and structured way. 

OUR OFFER 

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home and from the office and to have flexible working hours. Location preferably in the Netherlands (Harderwijk) or the UK (Witney), but various local and global locations will also be considered when they are near CET time zone.  

*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by an actively practising Christian who assents to our statement of faith.

Who are we looking for? 

We are seeking a proactive, dynamic IT professional to support in the development and maintenance of our information and digital systems. Excellent communication skills, a keen eye for detail and a proactive approach to problem solving are essential. The ideal candidate will be confident to act as a first point of contact for IT support, maintain our digital systems including CRM, and be able to work both independently and as part of a small team. 

Main Role & Responsibilities 

The post holder will support the Information Systems Manager to ensure the IT systems/platforms are developed and are fit for purpose for the technical requirements. This role will be responsible for supporting the development and maintenance of Ygam Connect (Sharepoint intranet), including migrating files and business processes, liasing with the external developer and working with Connect Champions across Ygam. 

For more than 30 years, War Child has been driven by a single goal – ensuring a safe future for every child affected by war. We aim to reach children as quickly as possible when conflict breaks out and stay long after the cameras have gone to support them through their recovery. We work with local communities and governments to help protect and educate children, and support them to heal and learn, for a safer, brighter future.

Last year, War Child UK agreed to come together with War Child Holland, War Child Germany, War Child Sweden and Children in Conflict in the USA, each of whom previously operated as independent NGOs, to form the War Child Alliance, which went live in January 2024. The new Alliance now runs our overseas projects, our research, scaling and advocacy programmes on behalf of us all, utilising our collective power and influence to have the greatest possible impact for children affected by war. As a member of the new Alliance, War Child UK is now a highly effective and innovative fundraising entity, raising crucial funds and awareness of our work globally.

Join us as our Director of Finance and IT at War Child UK, a pivotal role within our Leadership Group reporting directly to Helen Pattinson, CEO. Your role is to lead our finance and IT, but as a member of our leadership group to take joint responsibility with other Directors for leading the organisation.

As Finance and IT Director, you'll lead the optimisation of our finance and IT systems to streamline recording and reporting of financial transactions. Your analytical skills will be essential as you explore cost and income centres, supplying vital data necessary to significantly enhance our fundraising efforts.

Beyond day-to-day operations, you'll play a strategic role in long-term financial planning, fostering collaboration across the War Child Alliance. Together with fellow leaders, you'll steward the wider organisation, ensuring War Child UK is ready for success and equipped with ambitious financial investment frameworks.

Success in this role also entails ensuring our IT systems maintain the highest standards of excellence, delivering accurate and timely financial performance insights. You'll contribute to a vision where War Child UK achieves extraordinary results within a financially sound Alliance, empowering members to maximise their impact while being accountable for every penny raised.

You will be a qualified accountant with exceptional strategic and operational experience. You do not necessarily need to have prior international development experience, although you will need to demonstrate that you can build effective working relationships with overseas counterparts. Experience of working within a complex fundraising environment would be highly advantageous though.  For this role, we are also as keen to hear from experienced directors who are excited by what we do as we are from those for whom this would be their first senior leadership role.

Tall Roots is acting as an employment agency partner to War Child UK. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.