Victim Support is looking to recruit victim focussed telephone support workers for their busy National inbound call centre based in St Mellons, Wales. Shift work, Full and Part time hours available.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.

Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Victim Support is looking for full time and Part time victim focused Fraud Support Agents to join their day team in their busy National Contact Centre based in St Mellon's.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the role is to provide confidential information and support for victims who contact the call centre in relation to the Fraud support work with banks and financial institutions. You will also provide high quality, accessible and relevant telephone and Livechat support for victims of Fraud and enable users of the service to access further support and information, according to their needs and preferences. You will also be required to support the day team during busy periods on their sexual misconduct and bullying and harassment helpline.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of fraud. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Victim Support is looking for full time and Part time victim focused Inbound Agents to join their day team in their busy National Contact Centre based in St Mellon's. This role is known as Independent Support and Information Advisors internally.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

To be successful in the role, you will have knowledge and understanding of relevant agencies and resources, the importance of confidentiality and safe working practice as well as the impact of sexual misconduct and bullying and harassment in the workplace. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re seeking two Information Governance Officers with experience of supporting the design and delivery of good data protection practice within an organisation. This role will be joining an established Information Governance team which will consist of 6 members of staff.

As an Information Governance Officer, you’ll work with the team to support the aims of Citizens Advice and create a culture of shared responsibility for privacy risk management.

You’ll help develop and support organisational policies and processes that ensure we comply with data protection law and good information management practice. 

You may lead on or support work streams to sustain our compliance with the General Data Protection Regulation, Data Protection Act 2018 and meet our business objectives.

The role will also require you to provide data protection advice to Citizens Advice and our wider network of local offices on issues with a practical, risk based approach to ensure we continue to protect the privacy rights of our clients, employees and volunteers.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re Mind, the mental health charity. We won't give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and campaign to improve services, raise awareness and promote understanding.

Last year, our helpline services supported over 100,000 people – and we are ambitious to grow our reach and impact further in the coming years.

We’re looking for a Senior Helplines Officer, to cover a Maternity Cover,  who can lead the day-to-day running of the service, monitoring and evaluating quality and performance, and who can work closely with the advisor team to ensure they are well supported.

You will need to demonstrate excellent interpersonal and organisational skills and be a natural and empathetic team player. A sound understanding of mental health problems – be that through personal experience, or previous job role – is highly desirable.

Please refer to the full Job Description upon applying for the role

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Maternity Cover – Fixed Term 1 Year

For post-holders based in London – Salary £36,082.00: Regular (monthly) visits to the helpline (based in South Wales) are likely to be required as part of the role, with occasional overnight stays required.

For post-holders based in Cardiff – Salary £34,410.00 : Regular (fortnightly) visits to the London office are likely to be required as part of the role, with occasional overnight stays required.

Corporate Partnerships Lead

£38,081 plus £3,520 London Allowance (if applicable)

Permanent

Job reference: 000609

Location: Flexible

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Corporate Partnerships Lead. This is a key role that will focus upon developing and maintaining long-term partnerships with organisations with the ultimate aim of: generating income or other non-monetary support to assist with securing the long-term sustainability of Citizens Advice; and helping us to solve the underlying cause of problems that our clients face.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Closing date: 29/05/2020

Duration: Two Years Fixed-Term (extension subject to funding)

Location: Cardiff or London

Are you a creative and strategic communicator? Are you able to develop digital content that sparks conversation? Can you help people produce impactful materials that share stories of our work in an accessible and compelling way?

We are looking to recruit a Digital and Creative Communications Manager ready to take on an exciting new role and apply their skills and knowledge to support a busy and ambitious team. You will lead on Elrha’s digital strategy, including our website and social channels, to help our work reach those who need it most, and enhance our voice in the humanitarian community. You’ll oversee production of materials of all shapes and sizes, making sure everything is true to our brand, stimulates interest and connects with our audiences. You’ll use your skills to support communication activities for flagship events to showcase the best of our work, and the work we fund.

We’re a global charity, working to find solutions to complex humanitarian problems through research and innovation. We fund and support work that goes on to shape the way in which people across the world are supported during a crisis.

We are based in London and Cardiff but our roles have a global reach. As an established and respected part of the humanitarian community, we work closely and meaningfully with our fellow networks and actors to make change happen.

You will be given a high degree of autonomy in your work, so to be successful, you will need to be flexible, bold, and work well in a constantly changing environment. You will have strong organisation skills and experience of managing a varied workload while paying attention to the tiny details.

If you are passionate about using your communications skills and experience to support the humanitarian community and those affected by crises, and you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.

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We are committed to the safeguarding and protection of vulnerable people in our work. This post is subject to a range of vetting checks including a criminal records disclosure. 

We recognise the positive value of diversity and promote equality, and are committed to improving employment opportunities for minority groups. We welcome and encourage applications from people of all backgrounds, particularly from Black, Asian and Minority Ethnic (BAME) and disabled candidates, as BAME and people with disabilities are currently under-represented throughout our work. We also welcome applications from LGB and Trans, and non-binary candidates. 

The role will be appointed at the start of the salary band advertised, unless there are exceptional circumstances. This allows for incremental progression within the role and movement up the scale.

Closing date: Sunday, 7 June 2020 

Interview dates: Monday 22 June & Tuesday 23 June 2020