It Service Desk Manager Jobs in London
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
Then Advance Charity could be the career choice for you!
We are looking for an IT Project Manager
Salary: £42,000 - £45,000 (depending upon experience)
Location: Hammersmith, with travel to other Advance sites (some working from home)
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Reporting to the Director of Finance & Operations, the IT Project Manager will lead the scoping, researching, sourcing, design develop and implementation of several new systems relating to CRM, Case Management, Finance and HR.
The IT project manager will also support the Director of Finance & Operations in managing the relationship with the IT Support contract, providing IT support where necessary and in renewing the IASME (Information Assurance for Small and Medium Enterprises) accreditation.
About You: You are pro-active, driven to improve processes and ways of working and have good stakeholder management skills and experience. You have the ability to work independently and use initiative. You will have good research and planning skills and are able to remain calm under pressure. You have good organisational skills including attention to detail and multi-tasking skills.
You are approachable, positive, flexible and ready to take on a wide range of tasks.
To be successful as the IT Project Manager you will need the below experience and skills:
You will have previous experience in IT change management with significant experience of overseeing implementation projects, allowing you to hit the ground running. You will have an excellent understanding of computer systems, security and databases to allow you to ensure
an excellent and reliable IT service is provided to all staff on and off site. You will have strong Project, Stakeholder & Programme management skills and significant experience of delivering major business critical projects including the desired benefits and outcome to time, cost and quality, including the management and maintenance of standard project controls and documents.
You will have a bachelor’s degree in a relevant discipline or equivalent professional experience and
A PMP, PRINCE2, Agile or other industry standard Programme or Project Management qualification. A good knowledge of Microsoft Server technologies, 365 admin level experience across Teams, SharePoint, OneDrive, Exchange Online etc. is essential for the role. Your experience will include supporting network devices and concepts, printers, softphones and other business hardware and software.
How to apply:
If this sounds like the opportunity for you, please click on the ‘Apply Job’ button below.
Closing Date for Applications: Sunday 19 Mary 2024 at 23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
Career development pathways
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Talent team via our website and we will contact you to discuss how we can help.
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Diversity, Inclusion and Equal Opportunities
We value diversity and believe the variety of ideas, perspectives and experiences it brings creates an effective environment in which talents can be fully utilised to achieve our goals.
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The role
As a member of our corporate services directorate, you will be proactive in maintaining quality and high availability IT systems by providing first and second-line IT support to over 350 staff across 4 offices and around 200 associates in a smaller capacity. This includes user management, telephone system administration, backups, software compliance, hardware refreshes, documentation, and user training. This is also an excellent opportunity for you to hone and develop your IT skills through the learning and development opportunities that are available.
About you
As a key member of the IT team, you will be an active team player with the ability to engage with the people who use our IT systems. You will have sound problem-solving skills and be thorough in your approach with an excellent eye for detail. Highly organised, you will be able to manage your time and priorities well. We are mostly a Microsoft environment and you will be able to demonstrate the fundamental skills to go with that (Windows 10/11, Office 365 apps and administration with Active Directory). You will be able to troubleshoot basic network issues and manage corporate backup and antivirus solutions.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement.
When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date: Tuesday 7 May 2024 at 09:00am
We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date, therefore, this role may close before the advertised closing date.
If you're passionate about technology and ready to embark on a new rewarding career journey, this might be the right role for you. We're a not for profit organisation, our team provide IT support to our subsidaries within the group, we are now looking for an IT Support Analyst to join the business to support our growth and development!
ABOUT THE ROLE
You will provide first and second line technical support to staff, assisting with hardware and software problems via phone, email or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative and innovative environment. We are always open to hearing new ways to run our service to make it more effective, so if you are a forward thinking individual who is keen to support organisational growth in an IT environment, keep reading!
Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5. You will be based at central office in Islington.
Finding us:
Our closest tube station is Highbury and Islington, we are about a 10 minute walk away, we are also local to Angel tube station.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
Ideally, we would like someone with an interest in IT and have undertaken relevant IT qualifications, ideally at NVQ Level 3 or 4 although we will consider applications from those willing to work towards this.
We support vulnerable people within our organisation so you will need to have an understanding to what we do and have shared values of ambition, empowerment, transparency and inclusivity, not just with staff but also with our residents and participants.
We are looking for a self starter, someone who can use their initiative to resolve challenges as they arise, and able to form effective and purposeful relationships organisation wide. You will be a team player, have a friendly and approachable attitude, and be able to think outside the box to bring new ideas to the team.
OVERVIEW OF KEY RESPONSIBILITIES
- Day to day management of the service desk system.
- Maintain a high degree of customer service for all support requests and take ownership of end-user requests.
- Manage the full process of computer provisioning.
- Undertake scheduled maintenance to ensure all computers are patched with important software and system updates.
- Administer Microsoft 365 admin centres, software systems, operating systems, applications, directory services, and any other updates and additional tasks related to system administration.
- Support with the onboarding process, ensure new starters have the correct log ins, equipment, and relevant training as necessary.
- Engage with staff to understand their needs and support our employees in the use of computer systems and applications.
- Learn and manage other digital programs within the organisation and support training and development for all staff and smaller teams where required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please further refer to JDPS attached.
KEY CRITERIA
What we are looking for:
- Appropriate academic/professional qualification: Minimum of GCSE, BTEC, and/or A-Level qualification in IT, English and Mathematics
- Experience of managing Microsoft Windows client operating systems – Windows 10/11
- Experience of administering and managing Microsoft 0365 admin centres
- Excellent problem-solving ability with a methodical and logical approach, able to work proactively to resolve challenges and mitigate further issues
- IT Proficiency at advanced level, ability to learn new software’s with ease and able to deliver training and support to others
What we would like, but not essential:
- Experience of working in first-, and second-line roles within agreed Service Level Agreements
- Experience in a similar support/service delivery environment, supporting with issues and incident management
- Additional professional Microsoft certifications
- Experience within a similar role in a similar sized and type of organisation
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?
Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
The important stuff
Location: Spear Hammersmith & Fulham & Clapham Junction
Contract: Permanent, Full-time
Hours: Monday - Friday, 9.30am -5.30pm with some out-of-hours work needed for events such as our Spear Celebrations
Salary: from £30,000
Closing date: Monday 29th April, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Application pack: Download the application packs below for more information about the role and Resurgo
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
In this role, you’ll be responsible for:
Strategy, vision and impact [25%]
- Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
- Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
- Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets
Leadership, line management and training [25%]
- Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
- Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
- Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme
Relationship management [20%]
- Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
- Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
- Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room
Delivery of the Spear Programme [20%]
- Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
- Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
- Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment
Operations [10%]
- Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
- You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
- You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
- You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
- You are steady under pressure, and able to juggle competing priorities
- You are looking for a varied, hands-on role, where you won't be tied to a desk
- You are IT literate
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities
- Training, guidance and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
In the event of a job offer, a DBS check will be requested.
The client requests no contact from agencies or media sales.
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced, strategic, and financially savvy Head of Finance to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic finance professional to helps us continue making a difference.
The Head of Finance will manage the high-performing finance team consisting of a Management Accountant, Assistant Accountant and Finance Business Partner. Sitting in the Business and Resources Directorate the team are instrumental to the successful running of the RCR. In this role you will be responsible for the operational finance function which handles accounting, financial reporting, planning and transactional activities as well as supporting longer-term strategic planning.
As a finance professional you will use your expertise to further support the RCR by delivering the organisations financial objectives and build strong working relationships with managers to equip them with the tools to make good financial decisions. Furthermore, you will support the Executive Director, Business & Resources in the delivery of effective risk management activities and reporting, lead discussions on how our financial controls and processes may need to change and adapt, shape and drive business performance to ensure your leadership of the finance function results in the delivery of excellent services.
What you’ll do:
- Lead, motivate and develop the finance team to deliver essential business services adapting and anticipating changes in business needs.
- Develop, agree and maintain a suite of internal service standards to meet business needs.
- Plan and lead the organisation’s financial budget process ensuring a comprehensive capture of business needs and advise SMT and managers.
- Ensure timely and accurate monthly financial management accounts are produced according to appropriate standards.
- Maintain a suitable suite of business financial policies, processes and controls that meet the business needs and are compliant with legislation and external standards.
- Lead the provision of commercial advice to directors, managers and staff to ensure best practice on procurement and contract management.
What you’ll need:
- Experience of operating successfully at a Finance Manager or Head of Finance role in a comparable organisation.
- A strategic and critical thinker with the ability to develop a team to deliver on long term goals.
- Understanding of risk, risk management processes and the use of risk analysis to help plan and develop organisations.
- Ability to communicate effectively with non-technical/non-professional audiences.
- Skilled manager of people, able to bring together, motivate, coordinate and develop a team.
- Excellent commercial skills, including the capacity to lead or support negotiations and to influence and motivate others.
If this sounds like the opportunity for you then please find out more about the Head of Finance role, the RCR and instructions on how to apply in the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Department: Client Services
Contract type: Full time - Hybrid office and working from home
Contract hours: 37.5 hours per week (Monday to Friday)
Reports to: Client Services Director
Line reports: None
Salary: £29,000
About You:
The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising. You will be an experienced account executive or account manager working with outsourced business processes for a minimum of 2 years.
You will need to have strong organisation and communication skills, experience of managing workflows, and a high level of emotional intelligence. You’ll also need an eye for detail; be able to meet deadlines; have excellent written skills; and be a great communicator and able to form relationships with staff and clients. It’ll help if you’re technically savvy and able to keep on top of our clients’ needs.
The Role:
Return Fundraising was founded in 2015 with a clear mission: to bring together professional charity and agency fundraisers to improve the voice of telephone fundraising. We’ve been growing ever since: pioneering supporter-led fundraising with genuine conversations and long-term relationships.
Now, with new products gaining momentum and the business attracting new clients, we are again planning to expand our team, and are looking for the very best to jump aboard. The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising.
Main responsibilities:
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Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
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Reporting to clients on the performance of their campaign and being a point of contact for clients during their campaigns
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Liaising between the client, the client services director and the operations team
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Work with your line manager to deliver client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
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Use our project management system to manage workflow, including schedules for your projects, keeping them updated and making sure everything is on track.
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Support the management team with scoping, costing and estimating projects
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Help grow the business by identifying new opportunities; speaking to potential clients, organising introduction meetings, and working with your line manager to research clients, develop ideas and prepare proposals
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Administrative support to the team, including preparing minutes and agendas, campaign review documents and other administrative tasks
Skills and Experience
Essential:
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At least 2 years’ experience of working as an account manager or executive
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Ability to be organised and keep on top of deadlines
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Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person
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Ability to be flexible; respond positively to change
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Work effectively under pressure and deal with conflicting priorities
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Excellent communication skills
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Experience of managing small projects
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Self starter who takes responsibility for their own work and actions.
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Provides evidence of effective IT skills
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Attention to detail to enable production of high quality documentation such as minutes, agendas and proposals.
Desirable:
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Educated to degree level
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Experience of telephone handling, with a confident and friendly telephone manner
Basic understanding of fundraising and/or marketing
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Demonstrable experience of negotiating with clients and colleagues about the details of campaigns
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Clear understanding of data flow processes and how to manage CRM systems
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Experience of professional charity fundraising
Measures of Success:
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Campaign KPIs
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Client feedback
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Internal feedback
Key Relationships:
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Client Services Director
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Operations Manager
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Data Manager
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Fundraising Manager
Our Offer:
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Annual salary of £29,000
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Full time permanent contract of 37.5 hours per week Monday to Friday
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Hybrid working with flexible working from home and office days
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25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days
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Laptop, plus home working equipment including chair, desk and monitor
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Pension contribution of 3%
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Perks scheme with discounts on major retailers
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A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
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An environment that champions growth of its employees
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Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects
Parkinson’s UK – Head of Major Gifts
Location: London Victoria, SW1V, hybrid working (minimum of two days per week in person working). Occasional travel will also be required.
Salary: £65k - £70k, depending on experience.
Contract: Permanent, 35 hours per week (part time working and compressed hours also considered).
Parkinson’s UK is seeking an exceptional and experienced, innovative leader to shape their high value strategy to deliver significant growth in income and the charity’s established high value fundraising.
Parkinson's UK is there for everyone affected by Parkinson's. By funding the right research into the most promising treatments, they are moving closer to a cure every day and are the largest European charitable funder of Parkinson's research.
This role will support and inspire an ambitious and high performing team to build propositions, proposals and pipelines in order to unlock opportunities to engage the charity’s supporters and untap networks across the charity, securing vital funds to underpin their strategic programmes and ambitions for people with Parkinson’s. The post-holder will inspire supporters to give their biggest donation and ensure that the organisation is giving its supporters the best experience possible, delivering an annual income target of £6m+. The role will also play a pivotal part in driving a new multi-year, multi-million pound charity appeal.
Maximising the value and contribution of supporters is fundamental to Parkinson’s UK; building networks, understanding what motivates their supporters, and aligning programmes to their charitable interests is key to the charity’s growth plans for Major Gifts. This role will be critical to leading the philanthropy, trust and statutory, special events and prospect research and insights teams (approximately 18 people) and working with colleagues and leaders across the charity to identify prospects and opportunities to give at a transformational level. The post will also be an active member of the Fundraising Leadership Team.
The ideal candidate will have extensive experience in major gifts fundraising and a proven track record of securing large gifts. They will also have experience of managing a large annual income target and driving continued growth and ensuring targets are met. They will have the ability to lead, motivate and inspire multiple teams to coordinate projects and exceed fundraising targets. Strong presentation skills and budgetary skills will be combined with the ability to build positive and high-value relationships across a range of sectors, individuals, organisations and committees. Finally, they will be solutions focused with the ability to work well under pressure.
Closing date: Monday 29th April, 9.00am.