It Service Support Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Anderson Quigley are delighted to be working with Help Musicians who are seeking a people focused Head of IT.
The Head of IT will lead the development and delivery of Information Technology, Digital and Data strategies for Help Musicians, and their sister charity Music Minds Matter, to ensure a fit for purpose infrastructure, software products and information that supports their business needs, while continuously improving in line with new technologies. As a member of the leadership team, you will effectively lead the charity’s IT team and work closely with colleagues to deliver the businesses core strategic objectives.
Key Deliverables for this role include:
- Leads in the development of a multi-year IT strategy which supports the aims of the charity’s three-year business plan – develops, executes, and keeps up to date strategies (IT, Digital, Data) that delivers agreed outcomes.
- Manages IT related risks enabling the organisation to manage its operations and services safely and securely.
- Provides effective leadership and management to all those reporting to you, ensuring staff are motivated to deliver to their personal potential and add maximum value to the charity. Models’ leadership behaviours that will embed IT and digitalisation across the charity.
- Manages relationships with stakeholders to deliver successful outcomes and effective representation of department and the charity where required.
Main responsibilities
- Lead on the development and execution of the charity’s IT strategy that proactively supports the business and manages IT related risks well.
- Working collaboratively with the leadership team, model leadership behaviours that will embed IT and digitalisation across HM, upholding Help Musicians values, working with the highest professional standards and maintaining high staff morale.
- Develop and sustain excellent working relationships with internal and external stakeholders, working with teams to plan and deliver IT Programme.
- Develop and keep up to date IT related policies and procedures that are publicised, understood, and adhered to by HM.
- Embed a culture of continuous improvement and innovation within HM, devising and leading on delivering a strategy for continuous improvement and on-going service improvement and process reviews.
- Ensure all technology risks are effectively managed and the Help Musicians technology estate is secure.
- Responsible for the management and delivery of the IT budget ensuring value for money.
- Effectively lead, manage, motivate, and develop the IT team through regular supervision, appraisal, and performance management, to develop them to their full potential.
Essential knowledge and experience
- Experience of leading and managing an IT service in an SME to include:
- Managing and developing complex strategies, projects, and teams;
- Identification and successful implementation of new technologies and systems;
- Working with a mix of cloud-based service providers as well as inhouse and outsourced managed services;
- Digital and data IT security and governance requirements;
- Providing expert advice and reports to Board, Committees, and senior colleagues.
- Comprehensive knowledge of existing and developing technologies, and how they can be applied to business;
- Good knowledge, experience and understanding of programme and project management delivery;
- Experience of leading teams, motivating people to deliver goals, and people management best practices;
- Experience of communicating, negotiating, and influencing a wide range of internal and external stakeholders and partners;
- Experience of successfully managing departmental budget;
- Effective risk management.
Additional info
Hybrid working, with a minimum of 2 days in the London office (WC1X 9JS) and 3 days at home, with flexibility to attend the London office more regularly as the needs of the role dictate.
How to apply
Anderson Quigley is acting as an advisor to Help Musicians.
The closing date for applications is noon on 15th April 2024 at 4pm.
Applications should consist of:
- Full CV.
- Covering letter (maximum of two pages) outlining how you meet the essential experience criteria of the person specification.
Timetable
Close of search and advertisement 15th April
First round in-person interviews W/C 22nd April
Second round in-person interviews W/C 29th April
Should you wish to discuss the role in strict confidence, please contact Grace Tattersall on +44 (0)7510 384 761 or click apply.
The client requests no contact from agencies or media sales.
All our teams play a vital role in supporting Battersea’s mission. Whether that’s on the front line, providing direct care to our animals, or behind the scenes in our office roles. Our IT department is responsible for providing IT business support and services that align with our organisational needs.
We now have a permanent opportunity for an IT Systems Administrator to provide 3rd level project and helpdesk support, acting as an escalation point for the support team. This opportunity is integral to providing consistent IT support across all three of our centres.
In this role you will ensure our internal physical and virtual server and network is maintained for 7 day a week operation. Your focus will be on infrastructure, and you will work across all six of our business applications. This offers you diversity in your work and the opportunity to work on technically complex challenges.
Joining a team of 10, you will be collectively supporting a user basis of around 700. The support requests will invite you to use your entire skill set and provide opportunities for continued development.
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
- Annual interest-free season ticket loans
- Life insurance
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our Hybrid working policy
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion
At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 14th April 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Key Purpose:
Contribute to the coordination of assured services at RABI and support with the administration of the Service Delivery Team liaising with key stakeholders.
Key Responsibilities:
- Manage the administration of the weekly grant process, collating relevant paperwork and creating purchase orders and reconciling invoices where appropriate.
- Manage the audit process of the weekly grants.
- Weekly monitoring of Staysafe Activity.
- Weekly monitoring of Service Delivery attendance at events.
- Monthly collation of Service Delivery statistics
- Support with the day-to-day enquiries to the Service Delivery Team via phone and email.
- Liaising with external agencies, including suppliers, as required.
- Coordinating internal and external meetings including taking minutes when required.
- General administration support as required.
- To provide cross functional support across departments.
- Be an ambassador for Service Delivery internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
Person Specification:
Essential
- Strong administration skills.
- Experience of administration of systems.
- Experience of having worked with suppliers.
- Excellent communication and negotiation skills.
- A positive and professional attitude.
- Excellent IT software skills.
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience of having worked with a vulnerable user group.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IT Tech Support - Permanent Vacancy from May 2024
At Dementia Concern, we aim to provide specialist support and advice to anyone in Ealing who is affected by dementia. Our continuously improving services and expert frontline staff deliver the best care possible during the dementia journey. We are proud to be contracted by the NHS to link directly between the eight GP networks in Ealing and the mental health team (CIDs). Community healthcare is unlike any other part of the NHS. It is personalised care that helps people to retain their independence.
There are hundreds of types of dementia, with Alzheimer’s being the most common. Dementia has been the leading cause of death in the UK for the last decade.
As an Integrated Care partner with the NHS, your 2-day a week tech support role here is key to maximising productivity and the lasting impact of our frontline workers out in the local community. By supporting your dedicated healthcare colleagues, you’ll help ensure we reach every person living in their homes, with dementia, in Ealing. Over 50% of the population served are Ealing residents from global majority ethnicities; our team reflects this rich diversity.
Key Facts
Job Title IT Tech Support
Description On-site 1st and 2nd line IT support
Salary £30k per annum full-time equivalent
Office 223 Windmill Road, London, W5 4DJ.
Contract Permanent
Start date May 2024
Hours 14 hours a week, flexible over 2-4 days
Line manager CEO
Location This is an in-person role, based in our offices at W5 4DJ
Holidays 25 days pro rata
Responsible for Implementing IT best practices (processes, procedures, tasks, and
checklists) for the smooth running of community healthcare services.
Key relationships CEO, Fundraising/Marketing, HR Manager/Senior Team, Board Clerk
External Support 3rd line support from a specialist IT company (remote; on-site as nec.)
Main Purpose and Scope of the Role
This is BAU support for staff and on-site/network IT infrastructure. If successful, you will liaise closely with our external IT consultancy, for bespoke 3rd line support, regarding our core IT infrastructure (software, hardware, server and network). You will be the first point of support for your colleagues’ IT needs. You will report on and advise senior management of the IT risks and cybersecurity needs. You prioritise your own work, documenting and communicating progress.
Key Responsibilities:
● Troubleshoot IT based systems, hardware, and software issues for colleagues
● Onboard/offboard employees for IT system; set up all user credentials
● Manage devices for circa fifty staff using GoTo Resolve (our MDM/RMM tool)
● Help staff with Google, Windows, email, VPN and applications like Staffology HR
● Support Senior Team with roll-out of our first self-service HR portal for all staff
● Manage device inventory and purchase new supplies and equipment as needed
● Liaise and negotiate with external IT service providers (eg. EE, Croft, Google)
● Ensure all IT hardware and software is well maintained (documenting actions)
● Develop and update IT policies, subject to board approval
● Advise Senior Team on cost-effective digital forward planning and investment
● Support Senior Team to create a cybersecurity strategy (based on security audit)
ROLE DOES NOT DO - the following high-level tasks covered by external IT company
● Outside IT Manager builds and maintains the organisation’s network and server
● Outside IT Manager manages software licences and supports key tech purchases
● Outside IT Manager sets up core installations on machines for new staff
● Outside IT Manager troubleshoots major issues when your role needs help
Person Specification
Essential Skills and Qualifications:
1. Experience of either Customer Service, Charitable Sector or Small Business
2. Trouble-shooting experience while providing remote and onsite IT tech support
3. Documentation of IT processes, good time management skills and attention to detail
4. On-site management of Active Directory, Network Access Storage (inc. RAID)
5. Proficient in Windows 10/11 & Home/Pro, MS Office and MDM/RMM tools
6. Ethernet cabling experience (crimping etc.) We have loads of structured cabling!
7. Working knowledge of information data security and mitigation of cyber risks
8. Aptitude for IT skills development and staying on top of current industry standards
9. Good problem-solving and communication skills, being able to think on your feet
10. Good working knowledge of: Website CMS & Google Workspace (formerly G-Suite)
Desirable Skills and Qualifications:
11. Basic networking skills e.g:
● CompTIA A+ or experience of office IT support function
● CompTIA Security+, or CompTIA Network+, or CCNA 200-301 certification
12. Working understanding of ITIL Version 3 or 4 framework
How to Apply and Interview
Closing date: Monday 22nd April at 12 midday
Interviews: Week commencing 29th April 2024
Please forward your CV for consideration. CV's are considered on a rolling basis and we may well be in touch with you, before the closing date.
The client requests no contact from agencies or media sales.
We have an exciting opportunity available to work closely with all areas of our ministry, managing the IT, AV and Health & Safety infrastructure across the organisation. The role is wide ranging and will best suit an individual keen to learn new skills, with training available to support development and knowledge growth. Through the role you will help ensure that the organisation is operating in a safe manner, with IT and AV systems in place that can help the ministry to seek continuous improvement and growth.
Your key responsibilities will include:
-
Provide IT support across all of the departments including databases, application forms (e.g. through TOAS & Formstack), Google Workspace, computer hardware, phone systems and networking.
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To provide education, training and ongoing support of staff with all online systems, including Safety Cloud, Ninox, BrightHR and iHasco.
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Management of the conference hall sound studio and mobile sound systems used for delivering the AV requirements of lectures, holidays and events across the site, including organising rotas and the training and supervision of students, staff members, ministry assistants and other voluntary workers in the running of it.
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Oversight of the charity’s Health & Safety, working closely with our Health & Safety contractor (Citation) who act as our competent person, to maintain safe processes and practices that abide by regulations.
About you:
You will be expected to have the essential skills, knowledge and experience listed below.
Essential Skills:
- Strong hardware and software IT skills, with the ability to maintain and develop our network of computer and internet systems, booking/application systems and the vast array of software needs
- Knowledge and experience of Health & Safety, including safe ways of working
- Audio Visual experience including audio mixing, lighting and projection
- Ability to communicate effectively with other staff members and contractors
- Willingness to learn new skills and promote continuous development in our Health & Safety practices
Desirable Skills:
- Mac OS competence
- Database Management
- Knowledge of Google Workspace
- IOSH Managing Safety certification (On the job and formal training will be available, however a background in this area will be helpful)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person.
You will be part of a wider Finance and Operations team responsible for the planning, implementation, and execution of Microsoft Dynamics and related projects within our charity, to support the long-term delivery of services across the farming community within England, Wales & Northern Ireland.
You will possess strong leadership skills, extensive knowledge of Microsoft Dynamics along with integration into 3rd party software solutions, our social and wider digital platforms for delivery of access to our farming community and partner organisations. You will understand integration of reporting tools, ideally based on social impact reporting, along with delivery via data warehouses and Microsoft reporting technology such as Power BI.
In addition, you will be responsible for the scoping and integration of our Microsoft Dynamics solution into digital platforms, such as the RABI website and associated portals for our service users, volunteers and partner organisations.
Key responsibilities:
- Project Leadership: Drive planning, execution, and delivery of Microsoft Dynamics CRM projects within set timelines and budgets, employing Agile methodologies and delivery sprints.
- Project Management: Develop comprehensive project plans, schedules, and budgets to track progress, ensuring adherence to milestones.
- Resource Allocation: Efficiently allocate resources, including personnel, equipment, and materials, to support project activities and meet requirements.
- Risk Management: Monitor project progress, identify risks and issues, and implement strategies to minimize disruptions and delays.
- Cross-functional Collaboration: Coordinate with cross-functional teams and third-party partners to ensure alignment and collaboration throughout the project lifecycle.
- Stakeholder Communication: Regularly communicate project status, updates, and issues to stakeholders and executive leadership through meetings, reports, and presentations.
- Post-project Evaluation: Conduct post-project reviews to evaluate outcomes, identify lessons learned, and implement process improvements.
- Project Management Framework: Provide guidance and leadership in developing and implementing a project management framework to support the charity’s strategic objectives.
- Social Impact Reporting Integration: Collaborate with the RABI Service Delivery team and third-party consultants to project manage the integration of social impact reporting into Microsoft Dynamics. Support will be given to Project Manager to develop knowledge in this area.
- Digital Platform Integration: Lead the relationship with stakeholders and digital delivery partners for scoping, planning, and delivering integrated portals and digital platforms into Microsoft Dynamics.
Person Specification:
Essential:
- Experience in Microsoft Dynamics CRM.
- Proven track record of at least three full lifecycles of CRM implementations.
- Integration experience with third-party applications and digital platforms.
- Proficiency in integrating reporting platforms, particularly with Microsoft Power BI.
- Successful track record in delivering large-scale projects on time and within budget.
- Strong leadership skills to motivate cross-functional teams.
- Excellent communication skills to convey technical concepts to non-technical stakeholders.
- Exceptional problem-solving abilities with a focus on driving results.
- Familiarity with Agile or other iterative project management methodologies.
- Experience in managing organizational change during large-scale IT projects.
Desirable:
- Experience in the UK charity sector.
- Familiarity with Microsoft Dynamics Fundraising & Engagement and Microsoft Cloud for Non-Profit.
- Industry-recognized project management qualifications (e.g., AgilePM or PRINCE2 Agile).
- Full UK driving license.
The client requests no contact from agencies or media sales.
Head of IT
£68,397 pa + 10% allowance for 24 months and excellent benefits
Aldgate, London
Permanent, full-time (35 hours per week)
The Royal College of Pathologists is seeking a Head of IT to lead the IT strategy and operational management of the IT function. The post holder will have a proven understanding of technology transformation and the opportunities this can provide for the College. The role will be responsible for shaping and executing the IT strategy to support the overall business objectives and strategic plans, while at the same time taking an active lead on the operational aspects of IT and AV support services. Reporting to the Director of Corporate Services, the Head of IT is a highly visible and leading role and will work closely with all departments and the Senior Management Team.
Currently embarked on an organisation-wide technology transformation project, this will be a primary initial focus with the aim of being more connected, efficient, and providing more effective member services. The Head of IT will be pivotal in ensuring delivery of technology driven aspects of the College wide project and future projects by horizon scanning for new technologies and ways of working that can continue to improve the College’s operations.
The role requires excellent personal communication skills, commitment to customer service and management expertise to lead a small team. Apart from the internal College projects and services, the IT and AV department provides event support for commercial events on site.
All of the College IT and AV services are supported via a service desk. The Head of IT is responsible for ensuring that daily operations run smoothly, and any issues identified are resolved swiftly and effectively. Responsibility and experience at a technical level for networks, IT security, AV systems as well as MS365 solutions is a pre-requisite. Being part of a small team, it is expected that the Head of IT will take a hands-on approach where required.
Please note this role will require significant on site presence.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
Please apply as soon as possible to ensure your application is considered.
Closing date: 9am, 8 April 2024
Interviews are currently scheduled for Friday 12 April 2024 and Monday 15 April 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are working in partnership with the UK’s leading kidney patient support charity, Kidney Care UK who are looking for a Data & IT Officer to support their Data & IT Manager to ensure that the organisation’s data is compliant with current legislation and to provide a high quality, compliant database service to the organisation, and a first-class IT and Telephony support operation for the organisation.
Kidney Care UK provides practical, financial and emotional support and financial assistance to thousands every year and campaigns to improve care services across the UK.
With ambitious plans for growth and to increase their impact and expand their reach to engage with key audiences throughout the UK, they are now seeking a highly motivated Data & IT Officer with database experience, ideally within a charity, and a knowledge of data protection and IT to support the organisation’s aims.
You will have:
- Previous experience working with CRM databases.
- Data processing and data management experience.
- Proven administration, multi-tasking, prioritising, and organisational skills.
- Excellent attention to detail, and good analytical and quantitative skills.
- Intermediate to advanced Microsoft Office skills, particularly Excel.
A knowledge of data protection and first line IT support experience would be an advantage but training will be given. You will be a self-starter, and effective communicator with the ability to develop strong internal relationships, and the ability to work at pace.
For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
Closing date for applications: 5th April 2024, however, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
Job Title: Data & IT Officer
Reporting to: Data & IT Manager
Location: Office based with some flexibility for home working Hours: Part-time (minimum 21 hrs/week – up to 28 hrs/week)
Salary: Up to £28,000 pro rata depending on experience
Job Role
Kidney Care UK is the leading kidney patient support charity with ambitious plans to increase our impact and expand our reach and engagement with key audiences. We are seeking a highly motivated individual with database experience, a knowledge of data protection and IT to support our growth and organisational aims.
The purpose of his role, is to support the Data & IT Manager to ensure that the organisation’s data is compliant with current legislation and to provide a high quality, compliant database service to the organisation. To support the Data and IT Manager to ensure a first-class IT and Telephony set up and support operation for the organisation .
Key responsibilities
Data responsibilities
- Data processing, including import/ export process between the database and website
- Database maintenance including data updates, cleansing, archiving and data correction
- Data selection for outgoing postal and email communications and liaison with external providers
- Train database users and support the induction process for new staff
- Query handling and support for all users
IT responsibilities
- Assist with managing the Telephony system
- Onboarding and exiting of users
- Processing asset management and acquisition
- Query handling and support for all users
General responsibilities
- Act as the data and IT point of contact in the absence of the Data & IT Manager
- Any other duties as directed by and agreed with the line manager
Knowledge, Skills and experience
Essential
- Previous experience working with CRM databases
- Data processing experience
- Data management experience
- Proven administration, multi-tasking, prioritising, and organisational skills
- Intermediate to advanced Microsoft Office, particularly Excel
- Good analytical and quantitative skills
- High attention to detail
- Effective communication skills and ability to develop strong internal relationships
- Previous experience of developing and delivering training sessions
Preferred
- Knowledge of data protection
- First line IT support experience
Company benefits
Pension
- Employer contributes 8% with minimum employee contribution of 2%
Flexible working
Retail discounts
Generous annual leave
- 25 days annual leave pro-rata, plus Bank Holidays and 3 days between Christmas and New Year
Cycle2Work Scheme
- Offered through Halfords scheme, cost-effective way to purchase a bike and accessories
Employee Assistance Programme
- Financial and debt advice service
- Access to range of online resources, podcasts, and advice
- 24/7 access to free, qualified counsellors (and up to 8 face-to-face sessions per year)
Health Cash Plan
- Claiming back towards the cost of routine medical and health treatments
- Discounted health club/gym membership for participating gyms
- Access to Virtual GP and prescription service, digital physiotherapy, as well as a health and stress helpline
Family leave
- Enhanced Maternity, Paternity and Adoption Pay
The client requests no contact from agencies or media sales.
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You’ll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for 2021-2026.
The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met.
The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further.
Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed.
The role will best suit someone who:
- is capable of adapting quickly to new systems and interfaces.
- Has ability to troubleshoot IT issues, using external support where required.
- Has strong Microsoft Office skills.
- Has ability to deal with sensitive issues and to demonstrate strict confidentiality.
- Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification.
- Has experience using video conferencing tools e.g., Zoom/Microsoft Teams.
- Has experience with basic hardware repairs and fitting parts.
- Has experience with the security of data systems and cybersecurity.
- Has experience of the Microsoft 365 admin centre.
- Has experience in a customer facing role.
- Has 12 months experience working in a technical support role e.g., IT Helpdesk.
- Has experience of the Azure Active Directory (Azure AD) admin centre.
- Has experience of the Microsoft Endpoint Manager admin centre.
- Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar).
- Has work experience in the education/charity sector.
- Adheres to information security policies included in the charity’s ISO 27001 manual and completes information security training.
- Has a demonstrable passion for furthering The Brilliant Club’s mission.
Person specification
Time and Resource Management:
- Excellent organisational skills, with an ability to prioritise and manage time effectively.
- Ability to be flexible and adapt to changing priorities.
- Ability to identify opportunities to save time/resource.
- Manages projects with appropriate levels of time and resource input.
External Stakeholder Knowledge and Management:
- Confidence handling enquiries from external stakeholders and adapting approach to meet different needs.
- Actively shares useful information about stakeholders with internal colleagues at all levels.
Communication:
- Excellent written and verbal communication.
Initiative and Problem-solving:
- Proactive in seeking to enhance processes and identify emerging risks.
- Ability to spot inefficiencies in systems and suggest or implement improvements.
- Responds quickly to solve problems, seeking input from relevant internal stakeholders.
Developing Self and Others:
- Self-reflective and committed to own professional development.
The client requests no contact from agencies or media sales.
£25,643 per year (London Living Wage)
Fixed term, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We're seeking an IT Support Coordinator to assist our IT Business Partner in the day-to-day operations of our IT team. In this newly created role, you'll be the go-to person for staff both in our London Bridge office and remotely.
As an IT support Coordinator, you’ll be providing first and second line support assisting with troubleshooting operating systems, applications, and network issues. This will include liaising with our service providers and escalating tickets, when necessary, as well as troubleshooting laptops, re-cabling workstations, and replacing faulty docking stations. Additionally, you'll support our video conferencing rooms, manage user accounts through active directory, and address printer issues by coordinating with suppliers to book engineers.
You'll also play a key role in advising staff on best practices, policies, and process improvements, fostering a culture of efficient technology use. Collaboration is key, as you'll work closely with our IT Business Partner to update documentation, handle administrative tasks, and improve asset management processes.
In this role you’ll get to work with colleagues across Prostate Cancer UK and support them in their efficient use of technology and contribute to our overall mission to give every man the power to navigate prostate cancer.
What we want from you
To be successful as an IT Support Coordinator you’ll have an excellent knowledge of operating systems, hardware and software (especially Microsoft products) or a willingness to learn.
With a strong customer focus, you’ll have previous experience of working in a telephone-based support team using remote control technologies. You’ll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you’ll be a self-motivated person who can work proactively without supervision and adapt to changing priorities and customer requirements.
If you have an enthusiasm for technology and looking to work for a dynamic and ambitious charity this may be the role for you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 7th April 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Monday 15th to Wednesday 17th April 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
I am excited to be working with an amazing human rights organisation in search of an Interim IT Operations Manager for 3 – 4 months. This is a full-time, London based hybrid role. As IT Operations Manager you will be responsible for overseeing the IT Support Desk, directly managing support desk staff and providing leadership to the Technical Architect. The role requires a strategic mindset, as well as a hands-on approach to managing day-to-day IT operations in a fast-paced and changing environment.
Main duties:
Develop and maintain the IT infrastructure used throughout the organisation’s hybrid working platforms, central and regional offices, and retail outlets
Ensure an excellent and consistent level of service is provided to all users of the organisation’s IT infrastructure, including request fulfilment, incident management and issues resolution
Oversee the organisation's cyber security, ensuring a comprehensive and proactive approach to safeguarding sensitive information, systems, and networks
Supervise and coordinate IT support desk activities, ensuring timely issue resolution and excellent user support in line with agreed service level agreements and key performance indicators
Manage and respond to IT incidents promptly, ensuring minimal disruption to operations
Provide guidance to the Technical Architect in maintaining the IT infrastructure, fostering innovation and implementation of best practice
Ensure our systems and networks have an appropriate focus on risk management, compliance, and incident response
Manage resources effectively to optimise IT operations including having a hands-on approach to resolving issues directly where needed
Identify opportunities for process improvement and efficiency within IT operations
Provide IT expertise to support project success across a range of departmental and organisational projects, in line with the organisation’s overall digital and technology strategy
If you have the above skills and experience and are immediately available, please apply online today. I would love to have a conversation with you!
Are you passionate about Jesus and gospel outreach into London?
Are you a wise, risk savvy and servant-hearted financial leader?
Then London City Mission would like to hear from you!
London City Mission shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.
One in two people don’t have a Christian friend to invite them to church, open a Bible with them, or tell them the good news of Jesus. We want to see that change. The poor areas of London are incredibly diverse, in fact London is the most ethnically diverse in the world, growing at over 100,000 people a year. The world has come to London – we long to see the Gospel taken to the world by working alongside churches to visit homes and go out into the streets of London with the good news of the Gospel.
We are praying for a talented Director of Finance, Property and IT to join our Leadership Team. You will be inheriting a skilled and diverse team across the finance, property and IT functions, with the possibility to grow this team, as needed, to fulfil your responsibilities.
- Salary: £84,000 depending on experience + 13.8% employer contribution to pension, 30 days holiday plus Bank Holidays and 3 days ex-gracia during Christmas and New year + other benefits.
- Location: London City Mission will carefully consider flexible working patterns where possible, though at least 2 days a week presence at Nasmith House, 175 Tower Bridge Road will be necessary.
- Hours: Full-time (40 hours per week). Permanent. Let us know if you need more flexibility than this.
- Responsible for: Currently the team is 26 people, with five direct reports across finance, property and IT. Additional staff may be needed to fulfil the job description.
- Closing date: Friday 26th April 2024 at 5pm BST.
- Interview dates: Shortlisted candidates will be invited to a first interview via MS Teams on either Thursday 16th or Friday 17th May. Finalist candidates will then have the opportunity to have an informal meeting with the CEO, Graham Miller on the 22nd or 24th May, prior to second round in-person interviews scheduled for either Monday 3rd or Friday 7th June.
Key Responsibilities:
- Leading and overseeing financial strategy, planning and control.
- Leading and overseeing property disposal, development and management.
- Leading and overseeing the management and development of IT operations and systems.
- Providing inspiring leadership and contributing proactively to a vibrant worshipping Christian community.
Benefits:
- 13.8% employer contribution to pension.
- 30 days holiday plus Bank Holidays and 3 days ex-gracia during Christmas and New year + other benefits.
- Life insurance.
- Season ticket loan option (following completion of probation for permanent employees).
- Cycle to work scheme.
- Regular LCM and team prayer events; monthly LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January.
This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).
Global Health Project Officer with IT Project
£36,707 pa pro rata plus excellent benefits
Aldgate, London
Fixed-term contract until 31 January 2025
This role will support two key College projects; the Global Health Workforce Project for 3 days a week and the Customer Relationship Management (CRM) replacement project for 2 days a week.
For the Global Health Workforce Project you will be responsible for the RCPath’s overall project management and delivery obligations as lead partner. This will include providing key day-to-day administrative and project management support to ensure delivery of all project activities, milestones and reporting requirements, including communication about the progress of the project across a range of College media channels. You will act as the first point of contact for project partners and stakeholders in the UK and Africa and will be responsible for all the logistical planning and support for the project's key activities, including organisation and delivery of online lectures.
For 2 days a week you will support the implementation of the College’s new CRM system. You will act in a supporting role to carry out CRM project administration and support the CRM Project Manager on operational tasks. You will need to have the ability to plan, communicate and present information clearly and effectively to a wide range of stakeholders either virtually or in person. You will also need to be fully IT literate and confident in the use of Microsoft 365 applications.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
Please note recruitment for this role will be on a rolling basis. Please apply as soon as possible to ensure your application is considered.
Closing date: 16 April 2024
Interviews for suitable, early applicants have initially been scheduled for Tuesday 2 April and Wednesday 3 April 2024.
The client requests no contact from agencies or media sales.
CAFOD is the official aid agency of the Catholic Church in England and Wales, working with people of all faiths and none around the world. We work in more than 40 countries, with more than 500 local partners, standing side by side with them to end poverty and injustice through practical support, emergency relief and advocacy.
Our strategy enables us to take a proactive and energetic response to many of the challenges facing the development sector. Whether it be supporting local leadership or addressing the increasing number and complexity of crises around the world that require a humanitarian response, CAFOD supports hundreds of local partners making a difference in the lives of hundreds of thousands of people around the world.
Last year this meant 594 grants and programme payments worth £41.8 million across 42 countries. These funds reached 1 million people directly who are vulnerable and excluded, helping them to survive and thrive now and into the future.
Would you like to join a team of people who are dedicated and passionate about tackling poverty around the world and helping to stand alongside people working for justice?
CAFOD is seeking a Director of Finance, IT and Infrastructure to join a strong and collaborative leadership team in bringing inspirational leadership, strategic guidance and skilled service in navigating the opportunities and challenges of the season ahead. You will lead a diverse and committed team who want to ensure our money continues to be used well and makes a real difference.
This role calls for a leader with a strategic mindset and relational approach, who will relish joining our team in a shared endeavour to tackle poverty and build a fairer world. If you are a senior financial leader with qualified accountant credentials, an interest in and aptitude for systems and process improvements, a strong passion and commitment to tackling global poverty issues, are a great team player and an inspiring leader we want to hear from you!
This is a UK-based, hybrid role with a minimum of 40% of your time in the London office.
CAFOD is working with Macaulay Search to make this appointment. Applications should be sent via email following the instructions in the job pack and must be received by 5 pm on 5th April 2024. Your application should be submitted in English and should comprise:
- A cover letter of not more than two pages outlining your relevant experience for the role and including your motivation, mentioning why the work of CAFOD excites you;
- CV, including educational and professional qualifications and a full employment history;
- Daytime, evening and/or mobile telephone numbers (to be used with discretion).
For further details about the role and the application process please follow the application link below.
The client requests no contact from agencies or media sales.