Management Jobs
Work at Swindon Hub
Hub Coordinator (2 roles)
£28,000 - £32,000 depending on experience
37 hours/week full time; applications for job-share / part-time considered
Fixed term contract: 3 years, with possibility of extension
Swindon’s welcome, accessible space in the heart of the town is looking for two Hub Coordinators - to help us grow, build and do more: by and with the community.
You’ll be working with a dynamic group of volunteers and visitors, helping to keep the Hub running day-to-day, as well as taking on a special focus of your own.
One special focus will be reaching out and drawing in: connecting with communities, groups and people around Swindon who are not using the Hub; building relationships, working in partnership and organising events and activities to see that the Hub is as inclusive and diverse as it can be.
The other special focus will be learning, skills & growing: supporting volunteers and visitors to the Hub, developing programmes of activities and opportunities - both internal and working with external partners - to help people learn, develop and grow.
For full details of both roles and an application form to download.
Application deadline 5th May 2024 | Interviews 29th May.
The client requests no contact from agencies or media sales.
The Trust is delighted to be recruiting for a HR Manager to join our passionate enthusiastic Team. Reporting to the Director of Finance and Operations the post holder will be responsible for all HR related matters and ensure that Managers can develop to their full potential by upskilling, coaching and providing advice.
The HR Manager is a newly created position reflecting the growth in Trust activities over recent years and the need for a dedicated resource to ensure Trust needs are met as we continue to grow and evolve. This is a great opportunity to be involved in shaping and embedding HR Strategies across all Teams of the Trust.
The successful candidate will be qualified to CIPD level 5 and have proven experience in HR policy and practice. Charity experience would be advantageous however this is not essential.
As an employee of Wiltshire Wildlife Trust you will have access to a huge range of benefits and support, including but not limited to:
· Employer pension contribution up to 7.5%
· Group risk insurance – death in service and income protection
· 27 days annual leave increasing to 30 days in your fifth year of service plus public holidays (pro-rata)
· Staff discount at Dragonfly Cafe
· Free tea and coffee
· Head office in town centre with parking
· Cycle to Work Scheme
· Training and development opportunities
· Confidential Employee Assistance Programme (available 24/7, 365 days a year)
· Two staff wellbeing days per annum
Closing Date: 9am on Monday 15th April 2024 with interviews held on Friday 19th April 2024
(Please note we are only able to accept applications via our application form and when completing the form please ensure you use the ‘supporting statement’ section to evidence how you believe you meet the essential and desirable criteria detailed in the Job Description. This information will be used in our short-listing process).
The client requests no contact from agencies or media sales.
Full time (flexible working options available)
Closing Date: 12 May 2024
Ref 6641
We're looking for a Shop Support Manager! This is an exciting new opportunity to join our brilliant team in our Teddington shop in a brand new role, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!
We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there!
This position is for an initial 12-month fixed term contract.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
As Shop Support Manager, you will provide focused support on defined areas, working alongside the Shop Manager to understand the shop, community, and proposition.
This is an exciting new role with huge opportunity to impact the success of our Teddington shop, and to act as an ambassador for our brand in the local community!
Working closely with the Shop Manager in our Teddington shop, you'll take on a varied role delivering on key areas of work to enable the delivery of the shop's potential. You'll help embed new processes and ways of working that empower the volunteer team to help the Shop Manager drive the shop forward.
From supporting volunteer recruitment, to taking on responsibility for day-to-day operations or leadership of the shop, you'll provide key support and additional capacity to the Shop Manager to enable the shop's continued success.
About You
You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering.
You'll bring:
- Project coordination or operations experience within retail or a transferable setting, e.g. community engagement, volunteer management, retail operations etc.
- Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.
- A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment.
- Results driven approach with experience of working to targets.
- Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management).
Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you!
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working: This role will be based on-site at our Teddington shop working 5 days / 35 hours per week to include some weekend working.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Are you passionate about making a difference for volunteers by helping them to get the best out of their volunteer experience? Are you highly motivated and capable of working on your own initiative? This is an exciting opportunity to shape the future of volunteering across a range of delivery activities which look to protect the environment and enhance people’s skills.
Job Title: Volunteer Recruitment Lead
Location: Groundwork Offices, Wrexham
Responsible to: Head of HR & Governance
Responsible for: Volunteers
Number of hours per week: Part time – 21 hours a week (with occasional weekend and evening work)
Salary: £14,196 (£25,350 FTE)
Purpose of the job: This role will be key in driving forward the group’s volunteer strategy, which at its heart will be our commitment to making sure volunteers feel valued and appreciated. Recruiting volunteers and building and maintaining relationships with a wide range of regional volunteer sources, will be critical to the success of this role.
Closing Date: 29/04/2024 @ 12pm
Interviews: TBC
For further information about the role, please see our website.
We are committed to building a diverse team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Equality, diversity and inclusivity is central to our mission and to our impact.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to help voluntary and community groups in the BCP Council area to survive and thrive? Can you effectively share your skills and expertise in running such groups with them?
You would be delivering information, advice, guidance, and bespoke support along with peer learning and training as appropriate on the legal, income generation, technical and good practice aspects of running a VCS organisation.
You’ll be joining a flexible, innovative, and friendly team.
About you
You will have extensive knowledge of the voluntary and community sector (VCS) and an awareness of the changing environment for local communities and voluntary organisations and the challenges they face covering the Bournemouth, Christchurch & Poole area.
As a people person with great interpersonal skills, you’ll be able to build and maintain excellent professional relationships delivering bespoke support, which enables the local VCS to fulfil their missions more effectively, improve performance and governance and become stronger, safer, and more sustainable.
Responsibilities:
- Support the start-up of new VCS organisations, including advice on appropriate structures and any appropriate registrations.
- Identify strengths and weaknesses in management/governance in VCS groups and provide advice to address, in particular trustee roles and responsibilities, business/strategic planning, project planning, evidencing impact, evaluation and monitoring, safeguarding.
- Advise, and support organisations on different sources of funding and which are relevant to their needs including grants, trading, contracts, donors, etc.
- To enable organisations to develop appropriate documentation. To produce model documents in plain language, in particular health and safety, data protection and environmental policies
- To provide organisation specific advice and information by telephone, email and one to one advice sessions (inn person and virtual)
- To design, organise and, if appropriate, deliver training events, webinars, lunch time seminars, meetings, events, and conferences for VCS organisations as required.
- Contribute to the development of tools and resources for defining and supporting the organisational development needs of small and medium sized VCS groups
- To ensure the provision of advice and information through the website, on demand webinars, newsletters, special briefing supplements, etc.
- Be understanding and be particularly supportive to VCS groups who face additional barriers in accessing support and in applying advice and learning
- Encouraging and facilitating the sharing of skills and resources between VCS organisations.
- Work and liaise with others contracted to provide support services to the VCS in the BCP area.
- To maintain effective networks and working relationships with appropriate individuals and agencies.
- Refer organisations to other specialised support and advice agencies as appropriate.
- Promote the role and needs of the sector to stakeholders when appropriate
- To champion, identify and convene partnerships and opportunities for collaboration and co-design to support identified outcomes and by utilising collective resources.
- To identify gaps in community needs and support how the VCS can meet these.
- Monitor and evaluate the work and assist in reporting as required.
- To keep up to date on all the legal and technical aspects of running a VSC organisation, and of local, regional and national funders and funding programmes
What we can offer in return
In return we offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.
The client requests no contact from agencies or media sales.
You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.
Salary: Band DP3 (2) - £23,550 FTE this is £18,840 actual for 28 hours a week and £14,130 for 21 hours a week
Hours: 21hours or 28 Hours per week depending on suitable candidate
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interviews: To be confirmed – via Microsoft Teams
This is fixed term contract funded initially until November 30th 2024 and subject to review and funding thereafter.
Key responsibilities of the role:
- Provide advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services.
- Provide support in managing financial issues, maximising income, payment plans, budgeting and claiming welfare benefits.
- Provide support to older people to build personal and wider community resilience and live healthier and more connected lives in their own homes for as long as possible, thereby, reducing isolation, loneliness and increasing their independence.
- Provide support with available housing options, e.g., private rented, social housing, shared accommodation.
- Work with partners to obtaining aids and adaptations to assist individuals in remaining independent in their home and reducing the impact of frailty.
- Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
- Keep up to date on relevant changes in the law, policies, and procedures, both locally and nationally, as they apply to and affect older people and their carers.
- To provide and maintain statistical information and case records in line with data protection regulations.
- Contribute to the maintenance of local information systems.
- To work as part of a team with other advice staff and volunteers.
- To liaise with outside agencies including Social Services and Department for Works and Pensions on behalf of clients, and for the purpose of establishing close working links.
- To make home / outreach visits as necessary
- To assist with the training and supervision of the advice volunteers.
- Promote the service to local partners and those over 50.
Experience of delivering Welfare Benefits Advice is required.
Title: Assistant Retail Manager
Salary: £15,870.40 per annum
Hours/Contract: 28 hours, Permanent, Part time
Based: Botanic avenue Marie Curie Shop
Closing date: 25th April 2024
Interview date: TBC
We are currently looking for someone with a strong retail background to join our stores team. You will be supporting the achievement of sales within the shop.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance
- Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free Disclosure check
What we are looking for:
- Excellent customer service skills with an ability to communicate with tact and discretion
- Comprehensive retail management experience, preferably in fashion/clothing, with experience of cash handling and financial management procedures (including completion of sales records)
- Strong leadership skills with proven line management experience
- A compassionate individual with a passion for the Marie Curie brand
Using best charity retail practice, creative flair, and an ability to lead by example, you will support the team to create an inviting shop which encourages sales and promotes excellent customer service.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
You can request support via [email protected]
This role will be subject to receiving a satisfactory basic disclosure check.
We reserve the right to close this vacancy early. Agencies need not apply.
Purpose of project
The work should build on the previous State of The Sector report which was produced in 2020 and can be found here. This will be used to inform decision-making and new ways of working between the public sector and the VCFSE (voluntary, community, faith and social enterprise) sector.
Background
In 2020, there were over 2,700 charities registered with the Charity Commission as active in Somerset. While the majority are based within the county with a local remit, many others have a broader sphere of activity spreading beyond the county’s boundary. There are also hundreds of additional formal and informal or unregistered voluntary groups across the county.
Together, these make up the local VCFSE sector, performing an essential role in strengthening their communities and enriching individual lives. It is vitally important for the well-being of Somerset’s communities and residents, that the ‘health’ of the sector is monitored and understood. Throughout the Covid pandemic, and the cost of living crisis, these groups provided a lifeline of support and services to individuals within their communities, and they continue to do so. However, these organisations have been hard hit in recent times due to increasing demand and challenges around sustainability and capacity. It is more important than ever to understand the state of the sector and what it needs to grow, develop and thrive in Somerset.
Scope of work
Spark Somerset is committed to innovative and creative approaches to support our communities. We invite interested researchers to design and deliver a mixed-methods approach to the research which will likely include:
- Scoping: conduct an in-depth review of national and regional research; evaluate findings; compare, contrast & report on findings
- Survey: design, develop and administer an online survey which gathers evidence from a range of organisations across the sector (e.g. size, type, purpose); analyse, collate and report findings
- Interviews: recruit and conduct telephone/video/in-person interviews with a cross-representative sample of stakeholders
- Focus groups: recruit and conduct focus groups with a cross-representative sample of stakeholders
Deliverables
The researcher will be expected to:
- Produce a comprehensive report detailing results of the research, including recommendations (see the previous State of The Sector report, published in 2020)
- Produce an executive summary of the report along with an illustrative infographic
- Present the results of the research to the steering group
For further information about this opportunity and how to apply, please visit our website.
The client requests no contact from agencies or media sales.
Bristol City’s official charity, the Robins Foundation, has a permanent vacancy for a Communications and Marketing Manager.
The purpose of the role is to create, implement and oversee internal and external communications that effectively describe and promote the Foundation and its purpose through various media platforms, using the support of the Bristol City Football Club brand to meet the charity’s targets and engage key stakeholders and the wider community.
You will own the Charity’s tone of voice by leading the creation of all content whilst coordinating the delivery of the Robins Foundation’s marketing and communications outputs – including all internal and external communications, creative content, campaigns and channel management to meet the strategic objectives and annual KPIs.
The role will include line management to marketing and communications staff to ensure that they are fully equipped to plan and deliver innovative methods which make the best of the Bristol City FC brand. Therefore, this role is a great opportunity for someone with experience in communications and marketing who is looking to take a step forward into this management role.
What are we looking for?
We are looking for someone to champion the Charity’s cause and understand the important and life-changing work we do with and within areas of deprivation in Bristol. You will be the ‘voice of the Foundation’ and will play a huge part in telling the story of the Foundation’s work.
Other competencies which are required for this role include:
Essential Experience & Skills
- Experience in digital media, communications, PR, or marketing roles with a strong understanding of written, social media, and content management.
- Excellent writing skills and ability to pick up tone of voice. You must be able to communicate information in a lively, accurate and readable manner in various formats for targeted audiences.
- A passion and interest in social change and the ability to find and communicate this change with a storytelling approach.
- Excellent attention to detail and organisational skills – you must have the ability to prioritise and balance a range of projects and a varied workload, ensuring key tasks are completed in accordance with work plans.
- A strong team player with experience in line managing others to produce results and the ability to lead a team.
Safeguarding statement
The Robins Foundation is committed to safeguarding the welfare of children, young people and vulnerable adults and expects all staff and volunteers to endorse this commitment.
Equality statement
The successful candidate must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.
Benefits
- 25 days annual leave increasing to 28 days after 3 years of employment, to 30 days after 5 years of employment (plus bank holidays and Christmas closure days)
- 5 days paid leave to volunteer at a charity of your choice
- Generous pension scheme
- Employee Assist Programme
- Generous CPD budget
- Free Eye Test
- Free Flu Jabs
- Work equipment (BCFC clothing, laptop, phone)
- 2 x Bristol City and Bristol Bears tickets to home league games
- 20% discount in the Bristol Sport store
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Key Purpose:
To work as part of a team that provide high quality services to farming people that come to RABI for support.
Key Responsibilities:
- Provide high quality information, advice and guidance in an empathetic and professional manner.
- Conduct a holistic needs assessment for each service user according to their individual circumstances.
- Working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
- Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
- Collaborate with other agencies/service providers who can offer additional support options.
- Liaise with partners, ensuring that agreed actions are followed up.
- Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
- Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
- Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
- Work constructively and collaboratively to solve problems with the support of colleagues.
- Be an ambassador for Service Delivery internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
Person Specification:
Essential
- Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
- Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
- Excellent communication skills, being able to establish rapport and build trust quickly.
- The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
- Knowledge of data protection principles and how to apply them.
- Knowledge or experience of safeguarding best practice.
- Excellent IT software skills and aptitude to adapt to new systems and processes.
- Flexible, resilient and solution focussed working with sensitivity and integrity.
- Collaborative, constructive, and solution-focussed.
- Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience providing support remotely.
- Relevant qualifications in health and social care.
Other
- Use of own car, ability to travel to support service users / attend meetings.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at R.A.B.I.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
The client requests no contact from agencies or media sales.
Location: Dakar, Senegal
Closing date for applications: 22nd April 2024
Contract status: National post, full time
Start date: 1st June 2024
Contract duration: 2 years fixed term
Remuneration: Between 18,500,000 and 22,100,000 FCFA gross per annum
We rebuild tropical fisheries with coastal communities
Blue Ventures is a marine conservation organization that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally.
Across a dozen countries, we’re partnering with traditional fishers and community organizations to design, scale, strengthen, and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform, and share tools and best practices to support fishing communities across the globe.
Summary job description
We are currently recruiting a Project Manager - Advocacy to support the delivery of our new advocacy projects in West Africa. The projects of about $2 million over 3 years will be focused on supporting regional civil society organisations to advocate for the rights of small-scale fishers against industrial destructive fishing and promoting transparent and sustainable fisheries governance.
Reporting to the West Africa (WA) Regional Director with a dotted line to the Head of Programme Management, the Project Manager will be supported by the wider Blue Ventures team, which will provide technical and strategic support and guidance. This is a full time role based in Blue Ventures’ Senegalese office, with regular travel in the West Africa region to work closely with partners, field teams, and communities (up to 20% travels).
The successful candidate will be a motivated, proactive, and highly organised individual, with an excellent knowledge of project implementation and ideally, strong knowledge of partnerships and advocacy. You will demonstrate a proven track record of project implementation, as well as good spoken and written communication. Ideally, you will have experience of community-based conservation and development initiatives in the region.
We are looking for an individual who is open to new ideas and embraces innovation, who can demonstrate experience of building effective working partnerships for conservation and/or development. Assessment of applications will include candidates’ alignment with BV’s core values and mission to support human rights-based approaches to marine conservation and fisheries management.
You will thrive in environments that are collegiate and inspiring, and be able to demonstrate experience of working independently and solving complex problems in challenging situations.
Blue Ventures is a fast-growing and mission-driven social enterprise, offering excellent opportunities for further professional development.
Please see the attached job description.
The client requests no contact from agencies or media sales.
We are looking for someone to run our helpline and perform general administration office duties from our Birmingham office. A large part of this role is to provide emotional support to traumatically bereaved members when required.
Candidates must have a history of providing emotional support to emontionally distressed or vulnerable people.
The Office Assistant will be accountable to the Office Co-ordinator, and they must be able to fulfil a variety of administration and digital tasks. They will also assist staff and trustees in the delivery of the charity’s projects and possess good digital and face to face communication skills.
Please read full Job Description (attached( before applying
The client requests no contact from agencies or media sales.
Senior Helpline Advisor
Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced?
If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer)
In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team.
Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People)
Location: London/hybrid
Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available)
Contract: Fixed term until 16th January 2025
Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance).
Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
As a Senior Triage Officer - Children and Young people’s Service, you will be:
- Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime
- Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance
- Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
- Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements
- Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team
- Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice
About You
You will need to have the following essential skills:
- The ability to undertake impact and risks assessments and identify appropriate support
- Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
- Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
- Ability to work independently and as part of a team, sharing, coaching others.
- Good communication skills, both verbally & written and ability to demonstrate empathy
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme and wellbeing support
- Ongoing training and support with opportunities for career development and progression
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.
Please note this role is being advertised by NFP People on behalf of our client.
Job Purpose:
To contribute to growth in Children’s Services (CS) through providing support to
the Business Development Team through the identification of opportunities,
development and submission of proposals.
Key Responsibilities:
To act as co-ordinator within the BDU on the following key functions:
• Manage bid/tender information, market intelligence, pipeline development
and knowledge management supporting CS growth.
• Project support for tenders and grant applications, implementation and roll
out of successful bids.
• Undertake growth opportunity assessment, business case evaluation,
pipeline reporting and project planning.
Key Activities:
• Assist in the implementation and delivery of bid strategies leading to
successful bids, including market research and intelligence
• Manage and operate bid/proposal information systems, including
Commissioner portals, Customer Records Management (CRM) Business
Pipeline and Content Server, ensuring data and information are accurate
and current.
• Assess tender notices/opportunities, ensuring Business Case brief, contract
risk assessment and due diligence undertaken for each bid/proposal
• Manages tenders/proposals of low-medium value/priority and risk,
developing bespoke proposals that engage and secure new business and
retain existing services.
• Provide information and tender support to Business Development Manager
• Ensure bid deadlines are met and feedback collected on successful/
unsuccessful proposals.
• Provide support in first stage negotiations with new and existing clients/
partners and commissioners. Liaison with external clients and partners at
middle and senior management level and ensure that appropriate legal
agreements are in place.
Business Development Executive Grade: D
Page 2 of 4 Job Evaluation Reference: - 2013-010 GEN
• Co-ordinate cross-departmental input into tender planning and successful
bid implementation ensuring joined up work programmes between
commercial and operational parts of the business.
• Manage and update proposal Risk Register.
• Maintain familiarity with current developments, policy changes and
competitor activity in Children’s Services.
• Represent Barnardo’s at internal and external meetings/events when
required.
• Maintain familiarity with current developments, policy changes and
competitor activity in Children’s Services.
• Assist in the process of promoting Barnardo’s as the top provider and
market leader in Children’s Services.