Receptionist Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
MAIN PURPOSE OF JOB:
To work within the admin team to help provide administration support and answer a busy switchboard within the department under the direction of the PA to The Chief Executive/Admin Manager.
ABOUT THE JOB:
An experienced and capable administrator with excellent literacy, numeracy and organisational skills, you will work within the admin team to assist with data entry, incoming and outgoing mail as and when needed. You may, on occasion, assist other teams within The Trust with their duties.
Reception tasks will include answering all incoming telephone calls promptly, meeting and greeting visitors to reception and assisting with data entry and correspondence.
A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure.
This is a sensitive role which requires an individual with the ability to handle confidential information and empathise with our clients. In addition, a compassionate, professional public image and the ability to liaise and communicate at all levels with sincerity, warmth, efficiency and flexibility is essential.
To liaise with all other staff of the Trust in a flexible manner.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
The client requests no contact from agencies or media sales.
Department - RFC Recreation Club
Reports to - Duty manager with dotted line reporting to assistant director of innovation
Reports to you - None
Hours of work - Part-time - 30 hours a week per week not including breaks, over four days
Base - Based at Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital
Salary - £22,800 per annum, pro-rata- subject to skills and experience
The role
The Receptionist will report to the duty manager(s) with a dotted line reporting to the assistant director of innovation.
The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.
The team
The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club plays host to a state-of-the-art gym, two fitness studios, a swimming pool and sports hall.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
RFC Recreation Club: The aim of The Rec Club
- The Rec Club is responsible for providing a safe and welcoming environment for our club users, alongwith facilitating schools, groups, clubs, and Royal Free outpatients/ rehabilitation discharged patients, for their health and fitness sessions in one of the many areas of the club.
- The club has 2 studios, a swimming pool, a sports hall, and a gym, all of which are used daily by our members and the local community with a footfall of around 1000 people per day.
Receptionist Job Purpose and Key Responsibilities
- Greet and welcome visitors in a professional and courteous manner.
- Answer phone calls
- Schedule bookings for prospective and existing clients
- Oversee the club's booking system including updating and maintaining member records, taking payments for membership & usage of the club’s facilities, processing and issuing new membership applications and collecting insurance information.
- Maintain a tidy and presentable reception area.
- Receive and distribute incoming mail and deliveries.
- Provide general administrative support, including photocopying and filing.
- Assist with scheduling appointments and coordinating meetings for the club manager.
- Update and maintain club records and databases.
- Provide information on club fees, packages, and offers.
- Handle inquiries from visitors and provide accurate information.
- Collaborate with other team members to ensure efficient reception operations
Customer Service / Quality
- Provide a warm welcome and work with the team to continually improve the overall member experience.
- Provide an informative general induction for new club members.
- Direct any customer complaints to the appropriate person.
- Direct any questions about services or club equipment to the appropriate person.
People
- Communicate performance standards and expectations, in a way that motivates your fellow club members.
- Work with your line manager to obtain regular feedback from members to ensure suggestions and customer service improvement opportunities are actioned.
Key Relationships
- Working with our members
- Assisting with all our external bookings, which include local schools, private swimming clubs and group classes.
- Supporting the Trust in delivering outpatients and rehabilitation to discharged patients of the Royal Free Hospital
Person Specification
Qualifications, Experience, Skills & Knowledge
Qualifications
- CSE/GCSE in Maths and English or equivalent
- First aid/defibrillator qualified (desirable)
Experience
- A minimum of 1-year’s previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
- Previous experience working with the public.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Previous experience of working in a multicultural environment
- Desirable to have database system user experience and/or sales and marketing experience.
Skills and Knowledge
- To have excellent communication skills both verbal and written
- Excellent interpersonal skills and ability to proactively build relationships and networks.
- Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
- Able to multi-task
- An understanding of membership systems
- Understanding of confidentiality & working with integrity
- Work to tight deadlines and deliver results.
- To be flexible, tactful, diplomatic, and supportive in your approach
Communication
- To have excellent communication skills both verbal and written
- Ability to:-
- empathise and support staff positively
- Ability to build supportive and trusting relationships.
- Strong commitment to the RFC values and providing excellent customer experience.
Managing Own Performance & Development
- To be able to: -
- work under pressure and to deadlines
- prioritise and manage own workload.
- demonstrate continued attention to detail and accuracy.
- problem solves.
- To be willing to continue updating own knowledge and skills.
- To be self-confident and willing to take responsibility.
Other Requirements – We expect you to:
- Take time for personal development, contributing learning and ideas to the wider team.
- To work unsupervised
- To work to tight deadlines and deliver results
- To have a positive professional work attitude
- Be highly motivated and able to take the initiative
- Have a strong affinity with the NHS and philanthropic values
- Have attention to detail
- Support your team and your other colleagues
- Attend meetings and training as required
- Be flexible and respond to the needs of the charity
- Attend supervision on a regular basis with the line manager
- To treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic
- Read and adhere to the Charity policies, including the dress code, and all relevant legislation and ensure that any team members who report to you do the same
- Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy and respect.
- Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure and understand the correct action to be taken in the event of a fire
- To undertake any additional relevant duties as required
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Coverletter addressing how you meet the criteria set out in the job description and person specification
Please note, that applications submitted without a cover letter will not be considered for this role.
Closing date for application: Wednesday 24th April 2024, 12 noon
Interview date: Wednesday 8th May 2024
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
Benefits:
Core benefits
- 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
- A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
- A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
- Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
- A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
- Expert financial advice from our financial partner, the London Credit Union
- Savings on purchases with the Blue Light Card
- Our Death in Service benefit
Support for your health and wellbeing
- Gym, pool and classes at our Rec Club in Hampstead
- Secure bicycle parking and shower facilities at our Hampstead site
- Running club
- Monthly guided meditation
- Free massage therapy from our complementary therapy team
- Menopause peer support group
- Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
Should you require more information regarding this post, please contact our office.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
You will lead the front of house providing professional, competent reception and clerical support in a very busy office. Excellent interpersonal and IT skills a necessity.
Main Duties of the Role
- To ensure the smooth running of the office on a day–to-day basis
- To ensure a professional approach when meeting and greeting visitors, responding to enquiries by telephone, by e-mail, in writing and in person from members of the public. This includes taking and confirming bookings, issuing reminders and appointment slips.
- To assist with maintaining and updating database information, carer registrations, emergency cards, records and filing systems both manual and computerized, ensuring that data handling complies with GDPR requirements.
- To assist with the production of monitoring and evaluation reports, extracting statistical information from database.
- To organise venues, agendas and minute-taking of meetings as required by Enfield Carers Centre.
- To attend appropriate meetings as identified by the line manager.
- To assist with the organisation of events, including ensuring the readiness of leaflets for information stands at partner events and outreach work.
- To assist with training events and activities held at Enfield Carers Centre including liaising with sessional workers/trainers/speakers preparing room set-up, refreshments and set up of Zoom
- To lead on matters relating to office management including supporting the CEO and ensuring the office adheres to health and safety compliance issues
- To assist in maintaining ECC’s electronic database, website and email system e.g. ensuring events are uploaded and attendance data kept up to date
- To act in accordance with all policies and procedures laid down by Enfield Carers Centre.
The ideal candidate must have:
- • At least 2 years previous administrative experience
- • Exceptional organisational skills
- • Intermediate to advanced IT skills
- • Excellent interpersonal skills
- • The ability and experience of multitasking
- • The ability to stay calm under pressure
- • The aptitude to pay high attention to detail
In line with ECC's safer recruitment policy, the postholder is expected to demonstrate a commitment to promoting the welfare and safeguarding of vulnerable adults and children. To apply, complete an application form by visiting our website
No CV's please.
The Prince's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.
We are looking for a Centre Support Coordinator to join our team in our Belfast Centre. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.
You will indirectly support young people by ensuring that our Belfast Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.
To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Belfast Centre, this is why planning and organisation skills are a must.
If you are up for a challenge and enjoy working in a team, we would love to hear from you!
The client requests no contact from agencies or media sales.
HMP Bullingdon, Oxfordshire
Ref SEF-242
Are you a dynamic and collaborative individual who wants to support people entering prison to gain the skills and tools to develop their emotional resilience? Looking for an exciting and highly rewarding new career opportunity?
If so, join St Giles as our Settling in Facilitator, where you will provide vital classroom sessions on emotional resilience to all new prison receptions and deliver tailored one-to-one support to people in prison who are not able to access the classroom sessions.
About St Giles
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
About this key role
As a Settling in Facilitator, you will be embedded within a prison-based setting and provide a quality service to people first entering prison. We will count on you to prepare, plan, and deliver the emotional resilience interactive sessions to individuals in prison, ensuring all sessions are appropriate and contextualised to reflect the local needs of the prison and its changing population and utilising expertise around lived experience and local knowledge to empower people in prison.
You will also be expected to deliver additional tailored sessions to individuals who are unable to attend the group sessions or require additional support and to use a trauma-informed approach to build trust and create a safe space for people in prison to explore challenging and potentially traumatic issues and topics.
What we are looking for
• Personal experience of the social care system; criminal justice system; or lived experience of the issues facing this client group. However, we also encourage applications from those without lived experience.
• The ability to build positive relationships with people in prison and be comfortable and confident working in the prison environment.
• A professionally competent approach and confidence facilitating group sessions, as well as being able to tailor the support given to meet the needs of people in prison.
• An invested interest in supporting people in prison to develop healthy coping strategies.
• Excellent interpersonal, relationship-building and communication skills, verbal and written.
What we will do to support you in this role
We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:
• A full induction.
• On-going and targeted learning and development will support and enable you to deliver the role to a high standard.
• Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, 4x Group Life Insurance, season ticket loan, eyecare scheme and much more.
Due to the nature of this role, we are looking for male applicants only. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
For further details on how to apply, click on the apply button.
Closing date: 02 June 2024 11:45pm.
We are actively reviewing applications week-to-week and encourage you to apply as soon possible.
As an equity and inclusive employer, we welcome all applications, but we would particularly welcome applications from Global Majority People (Black, Asian, Brown, Dual Heritage), those living with a disability, those from a neurodiverse group, or have another protected characteristic. We value the positive impact and diversity that your lived experience can bring to our organisation.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. Successful applicants must therefore submit an Enhanced Adult Workforce with Adult Barred List DBS DBS Check. Prison vetting is also a requirement for the role.
Your role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight to our donors by successfully dealing with their enquiries as their first port of call. You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working in a customer/supporter facing environment. Administrative skills are essential and experience in telephoning to get results in a customer care environment is highly desirable.
It is also a requirement for this post holder to be in sympathy of CMS’s values and aims.
Further details can be found in the job description and person specification.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding.
The client requests no contact from agencies or media sales.