Director Jobs

Hubbub is an award-winning environmental charity that’s all about inspiring action that’s good for the environment and for everyone. We bring businesses, organisations, local authorities, and community groups together to create campaigns that make it easier and more possible for all of us to make choices that are good for the environment.

Director of Finance

Circa £82,000

Hybrid – London

Permanent, 35 hours p/w preferred. Open to considering part-time.

This a rare and exciting opportunity to join Hubbub’s leadership team. Our new Director of Finance will take a proactive role in ensuring the continued financial strength of the organisation, following a period of significant growth.

You’ll be responsible for leading the finance team and providing expert financial and business advice to the team and boards. You’ll be the one making sure that financial implications are fully considered in all strategic decision-making.

You’ll always be seeking to improve the usefulness of the information you provide and the impact of your insights. Taking pride in the accuracy and effectiveness of the systems you maintain to accurately measure financial performance and minimise risk will be critical to the success of this role.

The ideal candidate will be highly analytical, strategic, and responsive to a fast-paced environment, you will enjoy working organisation-wide and having input to high level decisions, a great collaborator with a sense of purpose and fun.

The successful candidate will be a fully qualified accountant and will also bring: 

- Outstanding track record of leading highly effective teams – at Director or Head of level with a passion for leading and enabling teams to thrive and develop. 

- Significant experience of strategic financial planning and resource management. 

- Knowledge of charity specific finance, including the charities SORP and managing restricted and unrestricted funds. 

- Brilliant communication and influencing skills with the ability to bring financial concepts and issues to life for non-financial colleagues.

- Passion for environmental issues and alignment with Hubbub’s values

If you have the skills, drive, and experience to join our highly regarded organisation, we would love to hear from you.

Hubbub is committed to diversifying the background of its workforce and welcomes applications regardless of sex, gender, race, age, sexuality, belief, or disability. 

For further information please review the appointment brief. Applications should be made via the Prospectus website.

Deadline for applications: 21st April 2024

Preliminary Interview with Prospectus (Online): w/c 29th April

Interview with Hubbub (In Person): 10th – 17th May

A leading domestic violence Charity is recruiting an Executive Assistant, who is ready to join a lively, devoted and driven organisation to support the Director of Fundraising and Communications and the Director of People and Culture!

This is an exciting new role, with an amazing work-from-home culture, reporting to 2 Directors and helping the wider SLT.

Your new role
You will report to the Director of People and Culture, but your responsibilities will also include providing executive assistant support to the Director of Fundraising and Comms 50-50% of your time.

What you'll need to succeed

• Previous relevant experience in a similar role with demonstrable experience of providing administrative and executive assistant support to senior staff members.
• The ability to manage work and time effectively, including the management of competing priorities.
• Flexible and adaptable with a can-do attitude.
• Self-sufficient with sound judgement and decision-making skills.
• Excellent verbal and written communication skills and strong interpersonal skills.
• An interest in and commitment to the long-term success and development of the charity sector.

What you'll get in return

• Flexible hybrid working
• Potential permanent opportunity

What you need to do now
This is a 3-month temporary role, with the opportunity of becoming a permanent job.

Therefore, if you're interested, click 'apply now' to forward an up-to-date copy of your CV, or email your CV directly

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Title: PA to the Associate Director

Salary: Marie Curie Pay Scale, aligned with AFC Band 3: £22,816 - £24,336 per annum

Contract: Full time - 37.5 hours per week

Contract Type: Permanent

Based: Belfast Hospice

Closing date: 19th April 2024

Interview date: TBC

We are looking for an experienced Personal Assistant to support our Associate Director of Strategic Partnerships and Services and the Senior Leadership Team.

Marie Curie Benefits Package:

• Season ticket loan - for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Entitled under Marie Curie Blue Light Card
• Life assurance - for all employees
• Continued access to NHS Pension Scheme

What's in it for you:

• Annual Leave Entitlement will take into account from previous years of service under Agenda for Change terms and conditions
• Competitive Policy for parental/sick Leave
• Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS check

What we are looking for:

• Excellent planning, administrative and organisational skills
• Excellent communication skills, confident in dealing with people at all levels whilst demonstrating professionalism and diplomacy
• An exceptional eye for detail producing work which is of outstanding quality and accuracy
• Ability to develop computerised office systems and be proficient with the full Microsoft Office Suite - including complex diary management

You will pro-actively support the Associate Director in their role by providing an effective, efficient and complete administrative support service on a day to day basis. You will support the Senior Leadership Team by preparing and analysing local and national performance reports and monitoring information as required.

You will support the Associate Director and the Senior Leadership Team in their responsibility for leading bids and contract negotiations with the NHS, as directed.

You will also support the Associate Director by making sure they are prepared for internal/external meetings, with advanced copies of all required documentation.

This role will also support the Senior Leadership Team in their responsibility for the day-to-day management and operational performance of the clinical and other services within the division, as required. You will deal with personnel correspondence for the Senior Leadership Team in a confident and confidential manner.

The Trust is delighted to be recruiting for a HR Manager to join our passionate enthusiastic Team. Reporting to the Director of Finance and Operations the post holder will be responsible for all HR related matters and ensure that Managers can develop to their full potential by upskilling, coaching and providing advice.

The HR Manager is a newly created position reflecting the growth in Trust activities over recent years and the need for a dedicated resource to ensure Trust needs are met as we continue to grow and evolve. This is a great opportunity to be involved in shaping and embedding HR Strategies across all Teams of the Trust.

The successful candidate will be qualified to CIPD level 5 and have proven experience in HR policy and practice. Charity experience would be advantageous however this is not essential. 

As an employee of Wiltshire Wildlife Trust you will have access to a huge range of benefits and support, including but not limited to:

· Employer pension contribution up to 7.5% 

· Group risk insurance – death in service and income protection

· 27 days annual leave increasing to 30 days in your fifth year of service plus public holidays (pro-rata)

· Staff discount at Dragonfly Cafe

· Free tea and coffee

· Head office in town centre with parking

· Cycle to Work Scheme

· Training and development opportunities

· Confidential Employee Assistance Programme (available 24/7, 365 days a year)

· Two staff wellbeing days per annum

Closing Date: 9am on Monday 15th April 2024 with interviews held on Friday 19th April 2024

(Please note we are only able to accept applications via our application form and when completing the form please ensure you use the ‘supporting statement’ section to evidence how you believe you meet the essential and desirable criteria detailed in the Job Description. This information will be used in our short-listing process).

Duties & responsibilities

Administration:

• Provide comprehensive executive support to the Directors, including diary management, travel arrangements, and meeting coordination.
• Organise meetings, including setting agendas, taking minutes, and following up on action points.
• Maintain efficient electronic filing and document management systems, including registration of new members.
• Prepare and edit reports, presentations, and other documents to support Future Arts Centres activities.

Programme delivery:

• Assist in the coordination, administration and event delivery of Future Arts Centres events, in person and online, such as national members meetings, board meetings, and online workshops.

Other:

• Undertake any other duties as requested by the senior management team, in line with the role's scope and capabilities.

Person Specification

An understanding and commitment to the FAC principles.

Proven skills and demonstrable office experience in the following areas:

• Excellent organisational skills with the ability to prioritise and meet deadlines
• Taking meeting notes and minutes
• Confident using Microsoft Office (Outlook, Word, Excel & Powerpoint) and Dropbox
• Meticulous attention to detail
• Strong verbal and written communication skills

Please see the Job Pack for more information about how to apply. The Job Pack and details on how to apply can be downloaded below and from the Future Arts Centres website (see 'News' section).

The Role 

JLGB are recruiting a Finance & Fundraising Coordinator who will play a vital role in helping the charity achieve its financial, fundraising and organisational objectives. Supporting the Director of Operations & Finance, the role is essential for the smooth running of the charity’s finances, collaborating with teams across JLGB, as well as volunteers and external suppliers. With some support from JLGB’s administration team, you will be undertaking all financial transactions including payment runs, bank and income reconciliations. Managing our donor database, ensuring that Gift Aid is collected regularly. The position will be suitable for someone who has experience in these areas and is flexible, reliable, highly numerate and interested in working to support young people to reach their potential. 

Responsibilities will include:

• Processing and reconciling various financial administrative tasks, including petty cash and incoming card payments (via stripe and other card processors) 

• Providing effective financial administrative support to all JLGB programmes and functions 

• Providing support to the Finance Director and assisting with management accounts 

• Preparing expenditure reports for the senior leadership team, finance sub-committee, Trustee Board, funders and stakeholders 

• Validating and processing weekly expenses 

• Ensuring that Gift Aid is collected on a regular basis 

• Managing our Donor Database 

• Supporting with Income generation and fundraising events. 

• Supporting the delivery of the year-end financial reporting 

• Ensuring that financial documents are filed 

• Supporting audit processes to demonstrate compliance 

• Maintaining accounts and generating invoices on QuickBooks computer software 

• Overseeing debtor analysis and recovery 

• Contributing to the development and maintenance of financial systems and processes 

• Managing external suppliers, supplier accounts and purchases  

• Supporting other members of the administration team whenever necessary 

The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. 

Person specification 
We are looking for some of the following attributes in the successful applicant, you may be more experienced in some areas than others.  We are interested in experience that’s both job-related or gained through other areas of your life. Training and support will be given in any areas required. 

• A relevant finance qualification eg AAT, ACCA, CIMA or currently working towards one 

• Experience using QuickBooks or similar accounting and reporting systems and advanced excel. 

• Substantial experience of bookkeeping and processing payments

• Understanding of Accounting Principles 

• The ability to initiate and maintain systems 

• Confident and polite telephone manner for debt recovery and supplier procurement 

• Ability to pro-actively engage with internal and external stakeholders up to Senior Management level 

• Ability to present financial information and make it understandable to non-finance stakeholders

• Excellent organisation skills and attention to detail 

• Work well autonomously and as part of a wider team

• Excellent proficiency/advanced Excel 

• Good communication skills 

• Commitment to providing services and programmes for young Jewish people 

You may also have

• Experience of working with or in youth organisations or a charity 

• Experience of working with individuals from a wide range of cultural and faith backgrounds 

Please note this role may also require evening and Sunday work, in order to see delivery and meet/consult with volunteers 

What you’ll get in return 

• You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of young people. 
• We offer 36 days leave, including bank holidays (this includes directed leave for Jewish high holy days that fall on a weekday), rising by 1 day for each completed year of service to a maximum total of 42 days leave. 
• Access to our benefits discount platform 
• Cash back health plan, includes wellbeing support and access to Virtual GP appointments 
• Death in service at 4 times salary.
• Employer and employee contribution to pension following successful probation period, in line with auto-enrolment pension requirement, 3% employer contribution 
• We have a flexible policy for working hours and offer TOIL where staff are required to start early, finish late or work on a Sunday, so that you can reclaim these hours at another time.

The British Institute of International and Comparative Law (BIICL) is looking for an Events and Marketing Assistant.  BIICL is the foremost independent legal research and discussion body in the United Kingdom in its field, and one of the leading such bodies in the world.

The post at BIICL is for a fixed term of 12 months with the possibility of an extension. The post would be particularly suited to a recent events management or marketing graduate looking to develop a career in events management or in marketing for a charity or educational organisation.

The Role

The person appointed will report to the Marketing Director and work as part of a small team of staff responsible for events and marketing. The person will be involved in all aspects of the marketing team’s work including:

· Production and editing of printed and digital materials for events and other marketing activity

· Updating and maintaining the Marketing and Events team documentation and databases;

· Liaising with a range of stakeholders including members, event attendees, suppliers and partner organisations.

· Creation of content and posting on the BIICL social media channels.

· Online research for targeting of BIICL events and courses

· Dealing with event enquiries on a day to day basis

· Maintenance of the BIICL website with creation and updating of content within the BIICL and Bingham Centre sites

· Production of invitations and processing of replies

· Setup and support for the running of online and hybrid events for the Institute

· Ad hoc administrative support on Events and Marketing related tasks

Person Specification

It is expected that the successful applicant will demonstrate and provide evidence of the following:

· A degree or equivalent experience in event co-ordination or marketing;

· Effective project management skills and good attention to detail;

· Strong administrative and organisational skills;

· A personable, presentable and articulate team member with the ability and willingness to work collaboratively and collegially with colleagues;

· Strong copywriting skills and the ability to communicate complex ideas clearly and succinctly;

· Highly proficient user of MS 365 and office programmes, social media platforms and Zoom / other video conferencing software;

· Knowledge of photo and/ or  video editing;

· Experience of Mailchimp, Sogosurvey Adobe InDesign or  Adobe PhotoShop would be a benefit.

The post will be paid £24,000 - £25,000 per annum.  It is hoped that the person appointed will commence as soon as possible.

Job title: Clinical Services Manager – IRIE Mind

Responsible to: Director of IRIE Mind

Salary: Starting salary is £36,684.61 per year (Full-time equivalent), (S02-SP32a) which equates to £21,521.64 per year at 22 hours per week.

Hours: 22 hours per week

Contract type: Permanent

Location: The Hub, Homerton Row, Hackney, E9 6ED

Benefits: See supporting documents for information on benefits.

An exciting opportunity has arisen at Mind CHWF to join our IRIE Mind service as a Clinical Service Manager. The role involves working alongside the Director, assisting in the day-to- day running and management of the Wellbeing Centre and its strong team in the delivery of our specialised service. Under the direction of the Director, you will be responsible for the therapeutic management and co-ordination of the Centre at IRIE Mind, including the support, line management and supervision of sessional staff in offering therapeutic interventions, service development and the involvement of Clients in the quality-of-service provision.

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Connected: Creating a compassionate and supportive community.
Fair:  We strive for equity- no-one’s needs should go unmet.
Brave: We walk with people, offering help by doing what works – proven or new.

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to further breakdown barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 30th April 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Head of IS and Data Management

These are exciting times for the Charity and we have an excellent opportunity for a proactive, flexible and professional individual with outstanding influencing and collaborative skills and a strong customer service ethic to join the busy IT Infrastructure and Operations team, as Head of IS and Data Management.

Position: 1625 Head of IS and Data Management

Location: Remote (expectancy to attend site in Sidmouth, Devon is currently 1 day every other month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £67,652 per annum

Contract: Fixed term contract starting as soon as possible until 20 December 2024

Closing Date: 25th April 2024

The Role

As Head of IS and Data Management you will be responsible for implementing our IS and Data Strategy and driving efficiency using technology across Sanctuary. You will lead on the strategic development, management and operating of the IS systems and data infrastructure whilst managing and motivating the teams to deliver an efficient service across the Charity.

Responsibilities will include:

• Implementing and managing the IS and data strategy which drives the future direction and utilisation of technology within the charity to drive efficiencies and defining business relevant KPI’s to measure its benefits and success.
• Designing and implementing a new target operating model of the charity’s support requirements and implementing standard processes and standard protocols (e.g. ITIL), to improve ongoing controls, customer service, and build a culture of continuous improvement.
• Leading the certification of Cyber Essentials Plus accreditation and ensure ongoing compliance.
• Implementing standards and operating practices for data management, information lifecycle management and security (e.g. cyber essentials plus).
• Leading and continually improving the operational performance of the team to agreed service level agreements.
• Supporting the development of business cases, including presenting on behalf of the Executive Team to the board of Trustees.
• Supporting the Director of Information Systems and Data Management as necessary in championing the use of technology as an innovator and cost reduction enabler.

About You

Educated to degree level or equivalent qualification and/or relevant professional experience, you will have a comprehensive awareness of existing and developing technologies and how they can be applied to the business.

You will also:

• Be able to recognise business opportunities and experience of presenting a clear strategic vision of how technology can be applied to achieve success.
• Be able to demonstrate experience of, implementing and managing IT strategies and priorities.
• Have experience of managing n-tier architectures hosted in private and public cloud environments.
• Have a strong working knowledge of fundamental computing concepts to support trouble shooting, problem solving and critical thinking methodologies.
• Have proven management experience, including performance management.

About the Organisation

The charity is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

Benefits include:

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free Parking.
• Subsidised restaurant and shop.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

The organisation is a Disability Confident Employer and are committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Head of IS, Head of IS and Data Management, Head of Data Management, Director of IS and Data Management, IS and Data Management Manager, IS and Data Management Director.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This could be a great role for anyone wanting experience of working in the third sector. We can offer flexibility in days and hours so the role could fit around other work, studies or family commitments. We are looking for someone to offer part-time administrative support to the membership team including the following tasks:

Membership

• Sending renewal notices – email and letter
• Processing renewal payments using Xero
• Updating membership records using CiviCRM  
• Preparing and submitting the Gift Aid claim monthly
• Answering membership email queries
• Preparing and sending out new member packs

General

• Helping at events
• Processing book orders when needed
• Managing stationery and supplies
• General office support

Skills and experience required

• Data processing experience and aptitude
• Excellent attention to detail
• Excellent organisational skills 
• Experienced and confident in Excel or similar
• Good communication skills - both written and oral

Personal characteristics required

• Ability to work independently
• A motivated self-starter 
• Comfortable working with a small team in a small office

Desirable but not essential

• Educated to degree level or similar
• Book keeping or accounting experience
• Familiarity with Xero and CRM systems
• Having an understanding of or interest in infertility and/or families created with help of some kind (eg adoption/IVF/donor conception)

What we can offer

You will get training in Xero and CiviCRM software and the renewals and Gift Aid process, as well as support in the role. We can offer a lot of flexibility in days and hours, to fit around other work, studies or family commitments. The office is in a good location in central London, with lots of local amenities and good transport links. This could be a great role for anyone wanting experience of working in the third sector.

We are a small, dedicated team and the office environment is friendly and supportive. The work we do is interesting and hugely valuable and rewarding. This is an exciting time for DC Network as we build on the success of our 30th Anniversary last year. Join us!

TO APPLY

Email a CV and covering letter. In your covering letter please let us know how you fit the skills and experience requirements as well as what has drawn you to the role. We will be asking for two references, one professional and one personal, and you can provide these on your application or later once your application has been processed and responded to.

DEADLINE: Midnight Monday, 6th May 2024

INTERVIEWS: Shortlisted candidates will be interviewed and interview dates are provisionally scheduled for 22nd and 23rd May 2024 with a start as soon as possible.

No agency calls please

Media Officer

Position: Media Officer

Location: London office-based, with a minimum of 3 days a week in the office

Salary: £25,000 - £27,000 per annum

Hours: Full-time (35 hours/week)

Contract: Permanent

Closing Date: 22nd April 2024

Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

Reporting to the Director of Engagement, the Media Officer is a key member of the organisation’s Engagement department (comprising the Marketing team and Publishing team). The post-holder is responsible for creating relevant and impactful media and content to support the promotion of and engagement with key activities.

This content includes but is not limited to video, animation and podcasts and the Media Officer should be able to recommend and deliver the right solution/s to support the targets and objectives. The Media Officer will help drive engagement across the organisation’s communication channels and raise the organisation’s profile and reputation through impactful content and messaging. You will devise creative solutions to bring key products and services ‘to life’ and champion the organisation’s mission and values internally and externally.

Key responsibilities include:

• Produce media and content to support marketing activity, campaigns and projects, including video, animation, podcasts
• Identify new opportunities for media and content, primarily in consultation with Marketing and Publishing teams
• Develop a network of contacts as sources for new content
• Prepare and disseminate press releases and other TOPRA news/updates
• Manage press and PR enquiries
• Monitor external activity (including competitor) and incorporate best practice
• Support engagement activity and monitor its performance across TOPRA channels, including:
  • Social media
  • Regulatory Rapporteur (online journal)
  • Online communities
  • TOPRA App
• Provide additional support to Marketing and Publishing teams where necessary

About you:

To be successful in this role, you will be enthusiastic about the organisation and its mission and you will have a good understanding of the role of media and content along with strong communication skills.

• You will also bring with you the following skills and experience:
• Be solution-focused and open to new approaches to achieve objectives
• Have a strong sense of project ownership and accountability
• Have a positive and can-do attitude
• Be able to thrive under pressure
• Have plenty of initiative and out-of-the box thinking
• Be confident in face-to-face situations with customers and stakeholders, e.g. at conferences and exhibitions
• A minimum of one year’s experience in marketing/communications or related field

• Educated to degree level, ideally in marketing/communications or related field
• Have a good working knowledge of Adobe Creative suite (particularly Premiere Pro) or similar

About the organisation:

The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients.  They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors.

They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age.

If you feel you have the necessary skills for this role, then apply today! Please apply with an up-to-date CV and a cover letter outlining your suitability!

Other roles you may have experience in could include Content Manager, Communications, Content, Communications and Content, Digital Communications, Marketing, Communications Manager, Communications and Content Manager, Digital Communications Manager, Marketing Manager, Media Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Department - RFC Recreation Club

Reports to - Duty manager with dotted line reporting to assistant director of innovation

Reports to you - None

Hours of work - Part-time - 30 hours a week per week not including breaks, over four days

Base - Based at Recreation Club on Fleet Road, NW3 2QG by the Royal Free Hospital

Salary - £22,800 per annum, pro-rata- subject to skills and experience

The role

The Receptionist will report to the duty manager(s) with a dotted line reporting to the assistant director of innovation.

The role will require managing the front desk and will include greeting visitors, answering the phones, handling financial transactions, members’ accounts, day-to-day bookings, prospective members’ inquiries and providing general administration support to provide a smooth running of the reception area. This is an exciting opportunity for someone who enjoys interacting with people and has strong organisational skills.

The team

The Recreation Club of the Royal Free Hospital was established over 40 years ago and provides a fitness and leisure club to the public, local community, and hospital staff. The club plays host to a state-of-the-art gym, two fitness studios, a swimming pool and sports hall.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

RFC Recreation Club:  The aim of The Rec Club

• The Rec Club is responsible for providing a safe and welcoming environment for our club users, alongwith facilitating schools, groups,  clubs, and  Royal Free outpatients/ rehabilitation discharged patients, for their health and fitness sessions in one of the many areas of the club.
•  The club has 2 studios, a swimming pool, a sports hall, and a gym, all of which are used daily by our members and the local community with a footfall of around 1000 people per day.

Receptionist Job Purpose and Key Responsibilities

• Greet and welcome visitors in a professional and courteous manner.
• Answer phone calls
•  Schedule bookings for prospective and existing clients
• Oversee the club's booking system including updating and maintaining member records, taking payments for membership & usage of the club’s facilities, processing and issuing new membership applications and collecting insurance information.
• Maintain a tidy and presentable reception area.
• Receive and distribute incoming mail and deliveries.
• Provide general administrative support, including photocopying and filing.
• Assist with scheduling appointments and coordinating meetings for the club manager.
• Update and maintain club records and databases.
• Provide information on club fees, packages, and offers.
• Handle inquiries from visitors and provide accurate information.
• Collaborate with other team members to ensure efficient reception operations

Customer Service / Quality

• Provide a warm welcome and work with the team to continually improve the overall member experience.
•  Provide an informative general induction for new club members.
• Direct any customer complaints to the appropriate person.
• Direct any questions about services or club equipment to the appropriate person.

People

•  Communicate performance standards and expectations, in a way that motivates your fellow club members.
• Work with your line manager to obtain regular feedback from members to ensure suggestions and customer service improvement opportunities are actioned.

Key Relationships

• Working with our members
• Assisting with all our external bookings, which include local schools, private swimming clubs and group classes.
• Supporting the Trust in delivering outpatients and rehabilitation to discharged patients of the Royal Free Hospital

Person Specification
Qualifications, Experience, Skills & Knowledge

Qualifications

• CSE/GCSE in Maths and English or equivalent
• First aid/defibrillator qualified (desirable)

Experience

• A minimum of 1-year’s previous experience in working in the fitness/hospitality/ front of house industry as a receptionist or in a similar role
• Previous experience working with the public.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Previous experience of working in a multicultural environment
• Desirable to have database system user experience and/or sales and marketing experience.

Skills and Knowledge

• To have excellent communication skills both verbal and written
• Excellent interpersonal skills and ability to proactively build relationships and networks.
• Excellent computer skills including updating calendars and inputting data and being familiar with programs such as Microsoft Word and Excel.
• Able to multi-task
• An understanding of membership systems
• Understanding of confidentiality & working with integrity
• Work to tight deadlines and deliver results.
• To be flexible, tactful, diplomatic, and supportive in your approach

Communication

• To have excellent communication skills both verbal and written
• Ability to:-
  • empathise and support staff positively
  • Ability to build supportive and trusting relationships.
• Strong commitment to the RFC values and providing excellent customer experience.

Managing Own Performance & Development

• To be able to: -
  • work under pressure and to deadlines
  • prioritise and manage own workload.
  • demonstrate continued attention to detail and accuracy.
  • problem solves.
• To be willing to continue updating own knowledge and skills.
• To be self-confident and willing to take responsibility.

Other Requirements – We expect you to:

• Take time for personal development, contributing learning and ideas to the wider team.
•  To work unsupervised
•  To work to tight deadlines and deliver results
• To have a positive professional work attitude
•  Be highly motivated and able to take the initiative
• Have a strong affinity with the NHS and philanthropic values
•  Have attention to detail
• Support your team and your other colleagues
• Attend meetings and training as required
•  Be flexible and respond to the needs of the charity
• Attend supervision on a regular basis with the line manager
• To treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic
• Read and adhere to the Charity policies, including the dress code, and all relevant legislation and ensure that any team members who report to you do the same
• Work toward the charity’s vision and mission, and act in line with its values of dedication, innovation, partnership, energy and respect.
• Be aware of and have a good understanding of Health and Safety at Work and the Fire Procedure and understand the correct action to be taken in the event of a fire
•  To undertake any additional relevant duties as required

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Coverletter addressing how you meet the criteria set out in the job description and person specification

Please note, that applications submitted without a cover letter will not be considered for this role.

Closing date for application: Wednesday 24th April 2024, 12 noon

Interview date: Wednesday 8th May 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. If you require any reasonable adjustments at any stage during this process, please contact us as soon as possible.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits

• 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
•  A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
•  A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
• Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
• A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

•  Expert financial advice from our financial partner, the London Credit Union
• Savings on purchases with the Blue Light Card
• Our Death in Service benefit

Support for your health and wellbeing

• Gym, pool and classes at our Rec Club in Hampstead
• Secure bicycle parking and shower facilities at our Hampstead site
• Running club
• Monthly guided meditation
• Free massage therapy from our complementary therapy team
• Menopause peer support group
• Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Should you require more information regarding this post, please contact our office.

Founded in 1903, Fauna & Flora is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

Fauna & Flora is seeking qualified candidates for the position of Programme Assistant to deliver effective support to the Conservation Capacity & Leadership team. The successful candidate will assist the Director and Conservation Capacity & Leadership team members in delivering the programme’s targets, through administration, basic finance and logistical support, disseminating learning and communications. The role will in particular support Fauna & Flora’s conservation leadership, partner support, and professional development initiatives.

You will have strong relevant experience in an administrative role, with excellent numeracy, organisational and time management skills and a structured and methodical approach to work.

Your excellent interpersonal skills will enable you to build strong working relationships with colleagues. You will be a self-motivated team player and enjoy working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount. With excellent communication skills, you will have a proven ability to write for a range of audiences. Fluency in English is essential.

In return, the role offers the opportunity to work within an international, impactful and ground-breaking organisation, at the forefront of global conservation.  In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is 3 May 2024. Interviews are likely to take place during the week commencing 13 May 2024.

About the role

As the Fundraising Event Coordinator, you will be responsible for providing co-ordination and support to the Fundraising Event Manager. You will be joining at an exciting time as we have a growing event portfolio and will have the opportunity to join us as we refresh our challenge and community event fundraising offer.

This role is an exciting opportunity for someone looking to start or transfer their career to the events and fundraising sector, motivated by ensuring young people in the UK are equipped to thrive. We are looking for a team player who thrives in a busy and dynamic team, spotting opportunities for improvements and efficiencies as well as providing valuable event support.

Who we are

UK Youth is a leading charity that is unlocking youth work for all young people.

We bring together young people and youth workers with business leaders, teachers, social workers, doctors, policy makers and other professionals to learn, spread effective ways to support young people, and campaign for social change.

Only by working together can we tackle the systemic problems that keep letting our young people down.

Why work at UK Youth?

UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) We have developed a strategy to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.

UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. 

• Closing date for applications will be Monday 22nd April at 11:59pm (midnight)

• Interviews are scheduled to take place between 30th April - 7th May 2024

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.