Jobs

Are you looking for to use your skills working for an organisation that directly support vulnerable adults? 

We are looking for a pro-active and committed Maintenance Operative to join our team at Endsleigh Gardens in Euston. Endsleigh Gardens provides accommodation to people who are experiencing homelessness, including those with complex support needs such as alcohol misuse, substance misuse and mental health. 

We're looking to recruit an enthusiastic Maintenance Operative to join a team dedicated to providing clients with a safe environment in which to build their confidence, promoting opportunities for positive change and supporting their recovery journey.

In this role you will be responsible for, managing our voids in the property, including room clearance and redecoration along with carrying out a range of reactive and planned minor property maintenance tasks such as; plumbing, painting, carpentry, lock changes, minor furniture repairs, decorations, tiling and general repairs. You’ll be doing this onsite and in partnership with a multidisciplinary team of support staff, specialist staff and external partners.

About you

You will have a genuine interest and commitment to the aims of St Mungo’s and our client group. You will also have:

• Experience and proven ability in basic maintenance skills and the ability to manage a physically demanding workload.
• An understanding of Health and Safety issues and procedures.
• Understanding of the issues faced by homeless or vulnerably housed people.
• The ability to cope with clients who may display challenging behaviour.
• Good communication skills, both written and verbal.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply 

Click the ‘Apply Now’ Button at the top of the page to submit your CV.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

Closing date: 10am on 18th June 2026

Interview and assessments on: 30th June 2026

Content Officer

Are you a creative storyteller who knows how to bring real stories to life? Do you enjoy creating content that connects, inspires and drives engagement? We’re looking for a Content Officer to help share the powerful stories of the people we support and demonstrate the real impact of our work.

At Shaftesbury, we’re proud of our caring, community‑minded workforce. We believe everyone we support has the right to a full and flourishing life—and they deserve the very best from us.

Guided by our core values of being Open, Enabling, Inclusive and Courageous, we deliver disability services across adult care, children’s care and education. Our work is rooted in inclusion, respect and personalised support, and we’re passionate about going the extra mile to help people thrive and live well.

About the Role

As Content Officer, you’ll be responsible for identifying, developing and sharing compelling beneficiary stories across a range of channels, including social media, blogs, newsletters and marketing materials. Working closely with care and education teams across the organisation, you’ll ensure all storytelling is ethical, authentic and impactful.

Your work will play a key role in strengthening engagement with supporters, extending our reach and helping to grow income—while always keeping the voices and experiences of the people we support at the heart of what we do.

About You

You’ll bring experience in content creation and storytelling, along with:

• Excellent written communication skills
• A strong understanding of audience engagement
• The ability to tailor content for different platforms and channels
• A genuine passion for storytelling and making a difference

You’ll also be confident working sensitively and respectfully with children, young people and adults we support.

If you’re motivated by creating meaningful content that has real impact, we’d love to hear from you.

Hybrid working: This role is hybrid with a minimum of 2 days per week at the London office when opened, and visits to services as required.

Why Work at Shaftesbury?

Our people are our greatest asset, and we’re committed to recognising, supporting and rewarding the incredible work they do. Our benefits include:

• Recognition & Rewards: Executive Leadership Team recognition letters and gift vouchers of up to £50 for going above and beyond
• Excellent Training: A comprehensive training and development programme
• Generous Annual Leave: 25 days + 8 bank holidays (rising to 28 days after 5 years)
• Pension Scheme
• Death in Service Scheme
• Employee Assistance Programme

About Shaftesbury

Shaftesbury is a disability charity committed to enabling children, young people and adults to live a life that adds up for them.

We believe life is shaped by many things—friendship, fun, community, achievement and connection. Through our disability care, special education and rehabilitation services, we promote inclusion, wellbeing and belonging, helping people take part, contribute and be valued.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults. All appointments are subject to an enhanced DBS/Access NI check.

We are proud to be part of the Disability Confident Scheme and are committed to equal opportunities. We welcome applications from everyone, regardless of age, disability, gender, ethnicity, religion or sexual orientation.

This is an opportunity to join our dynamic team in delivering Independent Professional Advocacy across our projects in Gwynedd and Anglesey. We can offer up to 37 hours per week but are willing to be flexible as we are seking a number of candidates. .

NWAAA are looking for someone who shares our passion about people's rights, who has a sound understanding of the barriers faced by marginalised groups, along with a good knowledge of care and support services and the laws which underpin those services.

The successful candidates will have excellent communication skills and be able to confidently build relationships with a broad range of people. They will be self-motivated with strong time management and organisational abilities. Above all they will have a commitment to empowering and protecting the rights of vulnerable and disadvantaged individuals.

Prior advocacy experience is not essential but you should have some experience in working with diverse groups of people, other public and/or voluntary sector services, and be confident in networking with different agencies. Specialist Advocacy training will be provided to the right candidate.

The successful candidate will be expected to hybrid-work between office and home bases. There is a travel expectation so access to own transport is essential. Due to the nature of our services and the location we operate in, fluency in Welsh is essential for at least one of the posts we are recruiting for.

All posts are subject to continued funding.

The post is subject to an Enhanced DBS Check.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

You should complete the attcahed application form.  Applications must be completed in full and you shoudl referr to teh attched Job Descriotion and Person Specification to outline why your skills, knowledge and abilities meet the neds of the post. 

Communications Manager

Location: Remote

Salary: £38,719-£40,063 per annum

Vacancy Type: Permanent

We're looking for an experienced and creative Communications Manager to join our dynamic communications team and help tell the story of our work, our impact and the people we support.

This is an exciting opportunity for an all-round communications professional who enjoys working across multiple disciplines, from media relations and campaigns to internal communications, brand management and stakeholder engagement. You'll play a key role in raising awareness of our services, strengthening our reputation and ensuring our communications are engaging, impactful and aligned with our organisational priorities.

The Role

Working closely with the Head of Communications and colleagues across the organisation, you will lead the planning, delivery and evaluation of communications activity that supports our mission, services and strategic objectives.

You'll oversee a wide range of communications initiatives, including media relations, marketing campaigns, brand development, internal communications, events and stakeholder engagement. You'll also manage and support the Communications Officer, helping to build a high-performing and collaborative team.

This is a varied role that combines strategic planning with hands-on delivery. One day you may be developing a communications campaign, the next supporting a media opportunity, delivering an internal engagement initiative or producing content for digital and marketing channels.

About You

You are an experienced communications professional with a strong track record of delivering successful communications strategies, campaigns and engagement activities. You have excellent writing, editing and interpersonal skills and are confident communicating with a wide range of audiences, including colleagues, partners, stakeholders, media and senior leaders.

You understand the importance of brand consistency, audience insight and evidence-led communications, and have experience developing compelling content across multiple channels. You are organised, proactive and able to manage competing priorities while maintaining high standards of quality and professionalism.

Most importantly, you are a collaborative team player who enjoys building relationships, supporting colleagues and using communications to create meaningful impact.

What You'll Bring

• Experience delivering communications and marketing strategies, campaigns and plans.
• Strong media relations and stakeholder engagement experience.
• Excellent written and verbal communication skills.
• Experience creating engaging content for a variety of audiences and channels.
• Knowledge of branding, internal communications and digital communications best practice.
• Strong organisational and project management skills.

Why Join Us?

You'll be joining a passionate and ambitious organisation where communications plays a vital role in supporting our mission and driving positive change. This is an opportunity to make a real difference while developing your career within a supportive and collaborative team.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

BMT is a small, agile charity growing its team, establishing a permanent office, and widening its national impact. This is a critical moment to join and help shape its future. We are seeking a proactive, collaborative senior leader who is equally comfortable with high-level direction and hands-on delivery - someone who gets things done, brings people with them, and acts consistently in the best interests of the organisation and the communities it serves. The COO will ensure BMT's finances, HR, operations, and administration run smoothly, whilst implementing robust systems and preparing the organisation for its next stage of growth.

About the British Muslim Trust

The British Muslim Trust is a UK-registered charity that provides confidential support and safe reporting for victims of anti‑Muslim hate across the UK, research and advocacy. BMT is dedicated to empowering communities through transformational support and to robustly monitor and record anti-Muslim hostility, hate crime and incidents. At the heart of the British Muslim Trust are grassroots communities around the country - the charity aims to connect with the most vulnerable - especially young people and women – who are most affected by anti-Muslim hostility.

Head of Communications

Location: Remote

Salary: £19,160 - £21,424 per annum

Vacancy Type: Permanent

We are a leading social justice charity supporting people to recover from addiction and leave behind crime - helping them move on in life with family, friends, jobs, homes, and a sense of belonging. Working in over 80 prison and community settings across England and Wales, we support more than 40,000 people each year to achieve lasting, transformational change.

Alongside frontline local delivery, we are driving change nationally - challenging stigma, influencing policy, and creating a society that believes in second chances and long-term recovery.

The opportunity

We are looking for an exceptional communications leader to join us in a job share Head of Communications role, working alongside an experienced colleague to shape and deliver a high-impact, organisation-wide communications strategy.

This is a unique opportunity to lead high-profile national campaigns, strengthen our voice across the media and digital landscape, and ensure our people - over 900 staff across the country, many with lived experience - remain connected, engaged, and inspired by our mission.

What you’ll lead

You will play a central role in amplifying our impact and growing our influence, including:

• • National campaigns and public engagement — including our flagship Taking Action on Addiction campaign and Addiction Awareness Week, supported by our Royal Patron, HRH Princess of Wales, reaching millions each year
  • Media and profile-building — securing high-quality coverage, managing relationships with press, ambassadors, and influencers, including Lily Allen, Alasdair Campbell and many others
  • Audience growth and supporter engagement — expanding our network of donors, partners, and advocates
  • Digital and content strategy — driving a multi-platform approach that positions us as a thought leader in our field and also helps us reach the people who most need our support
  • Internal communications and culture — ensuring our 900+ staff feel informed, connected, and part of a shared purpose
  • Team leadership — jointly leading a skilled communications team and working closely with senior leaders, including our Chair, Tony Adams OBE, the CEO and Executive Team and Trustees.

Why this role matters

This role sits at the heart of how we influence change - shaping how we tell our story, how we reach people who need support, and how we mobilise public and political will.

You’ll help ensure our communications are not only compelling, but impactful - supporting service delivery, influencing systems, and ultimately helping more people rebuild their lives.

Who we’re looking for

We want a dynamic, values-driven communications professional who can operate both strategically and ‘hands-on’. You will:

• Bring a strong track record across PR, campaigns, digital, and internal communications
• Be confident leading complex, multi-channel communications activity
• Experience navigating complex organisational environments with diverse operational and service functions.
• Have experience translating organisational mission into clear, engaging messaging for diverse audiences
• Be a collaborative leader, comfortable working in a job share arrangement and across senior teams
• Combine creativity with delivery—able to move from strategy to execution at pace
• Bring a strategic and pragmatic approach to marketing, with strong attention to brand consistency and discipline.
• Be passionate about social justice and motivated by real-world impact

If you’re ready to use your communications expertise to drive real social change, we’d love to hear from you.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Service Design Manager

Make a difference. Design and improve services and products through continuous improvement.

At Rethink Mental Illness, we’re working to become a lean organisation, with continuous improvement embedded in how we work every day. We are looking for a Service Design Manager to join our Planning & Improvement team where you’ll help lead improvements in how we design and deliver services and products.

The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.

What you’ll be doing

• Lead service design and process improvement projects from discovery through to design and optimisation

• Embed user-centred design grounded in insight, co-design and evidence based decision making.

• Identify improvement opportunities using data, performance metrics and user feedback
• Facilitate workshops, ideation sessions and re-design processes
• Develop process maps, personas, journeys and design artefacts
• Oversee the production of documentation ensuring alignment to organisational architecture and delivery frameworks.
• Ensure compliance with organisational policies and regulatory requirements.
• Align service design with organisational goals, user needs and technical feasibility
• Embed design principles and continuous improvement practices across teams
• Work closely with stakeholders to influence, challenge and drive sustainable change
• Mentor and coach and support colleagues in the team, building capability in service design and improvement
• Monitor, test and refine solutions to ensure real impact

• Establish feedback loops, monitoring and performance measures.

What you’ll bring

Essential experience

• Experienced in designing services and products over the full design lifecycle.
• Experienced project manager, ideally skilled in agile and waterfall methodologies.
• Understand user research principles, personas, journey mapping, co-design and accessibility.
• Skilled in end-to-end service mapping and identifying interdependencies.
• Ability to understand complex systems and design services that work across teams and channels.
• Ability to build strong stakeholder relationships across differing levels in Rethink Mental Illness including influencing and negotiating to achieve sustainable improvements.
• Knowledge of Lean or continuous improvement methodologies
• Skilled in data analysis, interpreting complex data into clear and actionable insight.
• Experienced in identifying inefficiencies and redesigning processes for quality, efficiency and user experience.
• Ability to champion change, bring others on the change journey through understanding needs and engaging effectively.
• Ability to prioritise challenges, frame problems and design strategic solutions.
• Ability to communicate effectively both verbally and in written form.

Desirable

• Experience of using Lean methodologies.
• Experienced in facilitating and coaching others.
• Experience in developing technology-based products.
• Experience in user research.

Why join us?

At Rethink Mental Illness, we know that when people feel supported, they do their best work. That’s why we offer a range of benefits designed to help you thrive:

• Wellbeing support including EAP and mental health tools
• Inclusive culture with active staff networks
• Recognition & rewards through discounts and internal platforms
• Generous leave – 25 days + bank holidays + your birthday off
• Learning & development to support your growth
• Family & financial support including pension and enhanced leave
• Travel benefits like cycle-to-work and season ticket loans
• Referral bonus up to £300

Our commitment to inclusion

We’re proud to be building a diverse, inclusive and anti-racist organisation. We actively encourage applications from people of all backgrounds—especially those with lived experience of mental illness and individuals from underrepresented communities.

We’re committed to creating a workplace where everyone feels heard, valued and able to belong.

Ready to apply?

If you’re passionate about designing better services—and want to use your skills to make a real difference—we’d love to hear from you.

Apply today and help us rethink mental illness.

Interviews are expected to be held Monday 22nd or Wednesday 24 June

Join Our Team as an Audit and Risk Manager
Location: Remote

Details: Permanent, Full-time, 35 hours per week

The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.

The Assurance and Compliance function leads health and safety, risk, and compliance at Rethink. It provides expert advice, supports the Executive Team in managing strategic risks, reports to governance bodies, and oversees audits and improvement actions to ensure continuous improvement.

Role Overview:

 

Join our Business Improvement and Technology Directorate, where you’ll help drive smarter ways of working and support Rethink’s digital growth. In this role, you’ll play a key part in our audit and risk management framework, identifying control gaps, improving processes, and helping the organisation run more effectively. You’ll work closely with senior leaders, giving you great exposure and the opportunity to make a real impact.

Key Responsibilities include:

• Lead Rethink’s audit and risk activity, ensuring focus on key strategic risks and high-quality delivery
• Manage the full internal audit cycle, from planning and fieldwork through to reporting and follow-up
• Identify control gaps, inefficiencies, and opportunities to improve processes and ways of working
• Develop clear, practical recommendations to strengthen internal controls
• Oversee the risk management framework, including the corporate and directorate risk registers
• Support senior leaders to manage risk effectively and improve organisational performance
• Monitor compliance with regulatory requirements and industry best practice
• Produce clear, insightful reports for the Executive Team and Audit & Assurance Committee
• Strengthen organisational assurance, improve risk visibility, and support better decision-making across Rethink

What we’re looking for:

• Proven experience in audit, risk management or compliance
• Professional qualifications such as Certified Internal Auditor (CIA)
• A strong understanding of internal control frameworks, e.g. ISO 31000
• Excellent analytical skills with the ability to translate complex data into actionable insights
• Excellent communication skills with the ability to engage and influence stakeholders at all levels
• A proactive mindset with the confidence to challenge the status quo
• Proficient IT skills in Microsoft applications

We look forward to receiving your application!

Debt Justice is recruiting a Community Organiser to take forward our organising and campaign work in East and South London. This role plays a key part in the campaign to end the UK’s household debt crisis.

The UK is in the grip of a household debt crisis, driven by stagnating incomes, cuts to welfare and a cost of living crisis that forces millions of people into debt to pay for essentials. Over 10 million people are overindebted, with energy bills, council tax arrears and credit card debt approaching record highs. In London this problem is particularly acute, more than half of low-income Londoners are grappling with arrears according to Joseph Rowntree Foundation research. Debt also functions as a key driver of racialised health inequality and injustice. Over-indebtedness affects 28% of Londoners of Black African origin, 24% of Black Caribbean origin, and 22% of Pakistani or Bangladeshi origin.

We believe that campaigns to tackle this injustice should be led by people with direct experience of the problem, that’s why we developed a community organising programme as a core part of our household debt work. Our organisers have supported community based campaign groups made up people with lived experience of debt. From Glasgow to Manchester, these groups campaign for policy changes to bring down over-indebtedness and end the stigma and harmful treatment of people experiencing high levels of debt. 

This role will support the development of a new group in South London working with people from global majority communities including black and brown communities – in Lambeth or Southwark, and an existing group in East London based in Tower Hamlets focusing on tackling the rise in council tax debt and bailiff use to collect these debts. 

Reporting into our Lead Organiser, this role will play a key part in our household debt campaign; bringing together people from global majority communities that are disproportionately affected to challenge over-indebtedness and bailiff use at a local level and as part of our national and regional campaigns. You will support participants to demand and win policy change to end the use of bailiffs for council tax debt collection.

We recognise that community organising skills are often developed outside of formal roles. If you have experience in organising, campaigns, activism, mutual aid, or informal leadership in your community, we strongly encourage you to apply – even if you have not held a community organiser job title before. 

We welcome applications from people from all backgrounds. This role involves working closely with people affected by debt including black and brown communities. We particularly encourage applications from people who are underrepresented in the sector, including black and brown people, women and non-binary people, people who identify as LGBTQIA+ and people who identify as working class or have done in the past.

If you have a question about any aspect of the role, please do get in touch. 

About The Role

Do you have a genuine interest in supporting people to rebuild their lives and the ability to empathise with others?

We're looking for an enthusiastic Complex Needs Worker with considerable experience of working with people with substance misuse, mental health problems and knowledge of the problems that confront homeless people with complex needs. You will be joining the team in our Islington Progression Pathway, a  service that provides accommodation and support to individuals with complex needs in a recovery focused way. The team works collaboratively with clients in a safe and supportive environment in developing goals, plans and strategies to better manage their mental health, substance misuse and any associated risks.   

Your key responsibilities will include: 

• Working as part of a multidisciplinary team to create an environment of person-centred support for clients with complex needs, maintaining a safe environment which clients who have experienced complex trauma are able to build their confidence and discover opportunities for positive change, in line with Psychologically Informed Environment principles and St Mungo’s Framework. 

• Identifying and developing external relationships that increase accessibility to support within Islington for clients with complex needs. 

• Working across all IPP sites supporting project workers with complex clients.

• Providing and delivering training, support and case management to team members 

• Attend all relevant training with Islington council and share learning and resources with wider team. 

• This role is Monday-Friday 9am-5pm 

About you 

We are looking for someone who has a good understanding of substance use and ideally one of the following; Mental health, Trauma Informed Care and/or Psychologically Informed Environments. To be successful in this role you will also require: 

• The ability to maintain enthusiasm for a high level of contact with clients on a day to day basis. 

• An understanding of a Person Centred approach and a non-judgemental way of working with people who have been homeless, and have perhaps had negative experiences of services. 

• Good communication skills and the ability to work with others whilst managing your own time. 

• The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.  

• The ability to work flexibly which may include some weekends to ensure continuity of the service. 

• Above all we are looking for someone who will be committed to the overall aims and objectives of the service and working in a psychologically informed way, ensuring clients are at the heart of everything they do. 

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 16th June 2026 

Interview and assessments on: 29th / 30th June 2026 

CRM Manager

Make systems work smarter. Make impact go further.

At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. Behind every service we deliver and every supporter we engage is the data, systems and insight that power our work.

The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.

We’re looking for a CRM Manager to lead and evolve our Dynamics 365 CRM platforms—ensuring they are efficient, user-friendly and ready to support our future ambitions.

This is a pivotal role where you’ll combine technical expertise, leadership and stakeholder collaboration to drive real organisational impact.

What you’ll be doing

You’ll take ownership of our CRM ecosystem and help shape how we use data and systems across the organisation.

In this role, you will:

• Lead the management, optimisation and development of our Dynamics 365 CRM platforms
• Act as a trusted partner to stakeholders, understanding needs and translating them into effective solutions
• Drive improvements to processes, customer journeys, reporting and data capture 
• Manage and develop a team of CRM specialists, supporting a high-performing and collaborative culture 
• Oversee CRM projects, upgrades and enhancements, ensuring robust testing and delivery
• Champion data quality, governance and compliance, including GDPR and best practice
• Work across teams to ensure CRM supports service delivery, fundraising, marketing and compliance
• Collaborate with external partners to deliver value and innovation 

What you’ll bring

We’re looking for someone who combines strong technical expertise with people leadership and a passion for continuous improvement.

You will have:

• Proven experience managing CRM systems (ideally Dynamics 365 / Power Platform) in a complex environment
• Experience leading CRM projects, enhancements and system development 
• Strong understanding of data management, integrations and compliance
• The ability to work with and influence stakeholders at all levels 
• Experience managing or mentoring teams or specialists
• Excellent problem-solving and communication skills

Bonus if you have:

• Experience in the charity or fundraising sector
• Knowledge of platforms like JustGiving, Enthuse or Eventbrite
• Familiarity with Agile/SCRUM methodologies

Why join Rethink Mental Illness?

You’ll be part of a team that is transforming how technology and data support our mission.

We are committed to:

• Connecting – Working together and supporting each other
• Being accountable – Delivering on what we promise
• Respecting everyone – Ensuring every voice counts
• Evolving – Continuously improving how we work
• Driving success – Delivering results that matter 

Most importantly, you’ll contribute to meaningful work that directly improves the lives of people affected by mental illness.

Ready to make a difference?

If you’re passionate about using CRM and data to drive real-world impact—and want to lead systems that support life-changing services—we’d love to hear from you

The Data Management and Insight Officer will support the day-to-day management of White Ribbon’s data systems, including CRM (Zoho Bigin) and email marketing processes, website data capture, reporting and audience journeys. The role will help ensure that data is accurate, joined up, compliant and useful, enabling teams across the organisation to better understand audiences, improve engagement, evidence impact and make informed decisions.

Key responsibilities

Data management and quality

• Manage and maintain organisational data, ensuring records are accurate, consistent, up to date and fit for purpose.
• Carry out regular data cleaning, including removing duplicates and improving the quality and completeness of records.
• Help to develop and embed clear processes for data entry, data storage, data management and reporting.
• Support colleagues to use agreed systems, templates and processes consistently.
• Identify gaps, issues or risks in current data processes and recommend practical improvements.
• Ensure that personal and sensitive data is handled securely and in line with GDPR, confidentiality requirements and internal policies.

CRM, systems and data flows

• Carry out he day-to-day management and development of White Ribbon’s CRM system, currently Zoho Bigin and any future CRM platforms.
• Map and monitor key data flows between systems, including Zoho Bigin, Mailchimp, Squarespace and other relevant platforms.
• Ensure that data pathways between systems are working effectively, including between Zoho Bigin and Mailchimp.
• Work with colleagues to improve how data is captured, stored, transferred and reported across platforms.
• Support the management of mailing lists, audience records, campaign data and supporter information.
• Work with system providers or external support where required to resolve issues and improve processes.

 Email marketing, audience journeys and segmentation

• Support the management of audience journeys, working with relevant teams to ensure the right emails are going out to the right audiences at the right time.
• Help to ensure that data is collected consistently through audience journeys, forms, campaigns and website activity.
• Support colleagues to understand and improve audience segmentation, including Ambassadors, Champions, Accredited Organisations, supporters, partners and other key audiences.
• Use data to help identify trends, engagement patterns, gaps and opportunities across different audience groups.
• Support the use of Mailchimp or other mailing systems, including audience management, reporting and data quality.

Website and Promise page administration

• Administer and support the data processes linked to the White Ribbon Promise page on the website.
• Ensure that Promise data is captured, stored, monitored and reported accurately.
• Work with the Communications Manager and relevant colleagues to improve the Promise user journey and related data collection.
• Support reporting on Promise activity, website forms and other key digital engagement points.

Reporting, insight and analytics

• Produce regular reports and dashboards for trustees, managers and staff.
• Run reports that support organisational planning, communications, fundraising, campaigns, accreditation, training and engagement activity.
• Use data to identify trends, risks, gaps and opportunities.
• Present findings clearly and accessibly for colleagues with different levels of confidence using data.
• Analyse CRM and enquiry data to identify trends, conversion rates, pipeline performance and opportunities to improve engagement.
• Support the use of Google Analytics to understand website performance, audience behaviour and campaign effectiveness.
• Help colleagues use data to make informed decisions and improve activity across the organisation.

Surveys, monitoring and evaluation

• Support the development of practical monitoring and evaluation systems across the organisation.
• Help to collect, collate, analyse and interpret survey data, including surveys for Ambassadors, Champions and other key audiences.
• Draw out clear findings and recommendations from survey data and feedback.
• Support the collection of evidence, statistics, case studies and learning for reports, funders, trustees and organisational planning.
• Help White Ribbon better understand the impact and reach of its work through clear, consistent and meaningful data.

Organisational support

• Work collaboratively with colleagues across the organisation to understand their data needs and support better use of systems.
• Provide guidance and support to staff on data processes, reporting and audience management.
• Contribute to a culture where data is used confidently, ethically and effectively.
• Keep up to date with relevant developments in CRM, data management, charity insight, digital analytics and data protection.
• Undertake any other duties reasonably required by the Communications Manager that are consistent with the level and purpose of the role.

Note: this is a new role and the job description may change as the role develops.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Salary: £38,645 per annum

About the role

As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies.

As a Lead Worker you will:

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs.
• Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness sustainably.

• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.  

• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation 

• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness. 

• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change. 

• Strong team player, able to use own initiative and reflect on your own practice. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 5th July 2026 at 23:59

Interview date and location: Tuesday 14th July 2026, in-person at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Candidate Support Officer

£27,250 | 6 Month Fixed Term Contract
Central London | Hybrid Working (20 percent office based)
Full time, 35 hours per week (9 to 5)

Interviews: 15th and 16th June | ASAP start

The opportunity
A well established professional membership organisation is looking for a confident and organised Candidate Support Officer to join their busy team.
This is a fantastic opportunity to work in a structured and professional environment, supporting the delivery of high profile assessments while playing a key role in ensuring a smooth and positive candidate experience.

You will be working in a process driven environment where accuracy, organisation and the ability to manage multiple priorities are essential.

The role
You will sit within a candidate services team, supporting the coordination and delivery of assessments and acting as a key point of contact for candidates and stakeholders.
Key responsibilities include

• Managing enquiries via email, phone and in person
• Processing applications, checking eligibility and handling associated fees
• Maintaining accurate candidate records using internal systems and databases
• Issuing communications including admission details and results
• Supporting candidate communications and website updates
• Producing data for reporting and service improvement
• Assisting with the delivery of assessment activity when required
• Supporting wider administrative processes including payments and invoicing

About you
To be considered for this role, you will need to demonstrate

• Relvent experience in an office based administrative role
• Strong customer service skills and the ability to communicate professionally with a range of stakeholders
• Experience using databases or CRM systems
• Excellent attention to detail and a high level of accuracy
• The ability to manage competing priorities and work to deadlines
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office

You will be organised, proactive and comfortable working both independently and as part of a team.

Additional information
This role offers hybrid working with a requirement to attend a central London office for part of the week.
Due to the level of interest expected, we may not be able to respond to every application individually. All applications will be reviewed and if your experience aligns with the role, we will be in touch to discuss next steps.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.