"Marketing Manager" Jobs
We are looking for a Direct Marketing Officer to help drive donor engagement and boost campaign performance for an incredible international environmental charity.
This is a hybrid role with ideally 2 days a week in the Surrey office.
The Charity
A passionate charity dedicated to paving the way for a new era where people, wildlife and the planet thrive with a focus on mobilising a movement and delivering key legislative reforms. You would be joining a welcoming team, offering a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.
The Role
Reporting directly to the Direct Marketing Fundraising Manager, the primary objective is to support direct marketing initiatives and ensure the financial success of our fundraising program.
In this role, youll manage the planning, execution, and optimisation of direct marketing campaigns, including key projects such as the Lottery and Raffle.
Responsibilities will include collaboration both internally and with external agencies, ensuring campaigns are efficiently managed from conception through to delivery while prioritising cost-effectiveness.
The Candidate
To succeed in this role, you will need a combination of skills, experience, and personal qualities. These include proficiency in direct marketing campaign planning and creation, print and digital production management, and project and supplier management. Additionally, experience in developing prize-led giving content and campaigns is an advantage, as well as a track record of delivering full-funnel marketing communications, would be beneficial.
Knowledge of digital marketing techniques, data marketing techniques, and CRM databases such as Salesforce would also be advantageous. Youll need to be a confident and creative communicator, a persuasive copywriter with excellent written English and grammar, and a strong team player. Attention to detail is essential.
IMPORTANT NOTE
Please note the charity is interviewing on a rolling basis so please do apply ASAP.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Harris Hill is working with an arts based charity, supporting their search for a Marketing Coordinator for 3 months, on a hybrid basis with 2dpw in their London office.
Main responsibilities:
Coordinate a programme of marketing activity to generate awareness, conversion and retention of Young People, including UK students. Work with Head of Youth Marketing to ensure an inclusive scheme(s) that reflects and represents the broadest and most diverse student audience.
Work with external agencies and internal teams to deliver marketing programmes and campaigns across a broad range of advertising and engagement channels including; email, social media, paid media e.g. search, social, freshers’ fairs.
Evaluate the success of campaigns and contribute to the continuous improvement of all marketing activity.
Experience:
Minimum 3 years marketing experience in a charity or consumer environment
Experience in creating engagement programmes for young people
Demonstrable experience of working and liaising with external suppliers and agencies
Experience of digital advertising and e-marketing techniques
Experience of creating content for Instagram and email
Experience working with marketing automation tools to create segmented lists, build emails, and optimise programs
Experience of briefing and critiquing creative and design work.
If you would like to find out more about this opportunity, please apply for more info.
Prospectus is delighted to be helping London's Air Ambulance, the charity that provides advanced trauma care across the capital in their search for a Direct Marketing Officer (Face to Face). They operate a helicopter and rapid response vehicle service 24 hours a day, 365 days a year, carrying out critical care procedures at the scene. A global leader of rapid response and critical care, they bring the hospital to the roadside to ensure that seriously injured people receive urgent treatment immediately.
The Direct Marketing Officer (Face to Face) will support the development, management, and optimisation of London’s Air Ambulance Lottery and Regular Giving programs which has phenomenal success via face-to-face fundraising. An exciting opportunity which will see the successful candidate working closely with the Operations Team, paramedics, doctors, and pilots to develop and deliver training to face-to-face fundraisers that brings the work of London’s Air Ambulance to life. The post holder will also work closely with external agency partners, as well as internal stakeholders and various teams within the charity.
The successful candidate will thrive on collaborative work, excel in presenting compelling narratives which inspire other fundraisers to do the same. An analytical mindset is essential, along with the ability to grasp facts and data to manage projects effectively. This role is the vital link between key internal charity stakeholders and external fundraisers, trainers, and account managers and therefore a thorough understanding of the sector and or campaign management via a similar role within the charity or private sector will be key.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Jessica Stoddart at Prospectus atProspectus is delighted to be helping London's Air Ambulance, the charity that provides advanced trauma care across the capital in their search for a Direct Marketing Officer (Face to Face). They operate a helicopter and rapid response vehicle service 24 hours a day, 365 days a year, carrying out critical care procedures at the scene. A global leader of rapid response and critical care, they bring the hospital to the roadside to ensure that seriously injured people receive urgent treatment immediately.
The Direct Marketing Officer (Face to Face) will support the development, management, and optimisation of London’s Air Ambulance Lottery and Regular Giving programs which has phenomenal success via face-to-face fundraising. An exciting opportunity which will see the successful candidate working closely with the Operations Team, paramedics, doctors, and pilots to develop and deliver training to face-to-face fundraisers that brings the work of London’s Air Ambulance to life. The post holder will also work closely with external agency partners, as well as internal stakeholders and various teams within the charity.
The successful candidate will thrive on collaborative work, excel in presenting compelling narratives which inspire other fundraisers to do the same. An analytical mindset is essential, along with the ability to grasp facts and data to manage projects effectively. This role is the vital link between key internal charity stakeholders and external fundraisers, trainers, and account managers and therefore a thorough understanding of the sector and or campaign management via a similar role within the charity or private sector will be key.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Jessica Stoddart at Prospectus.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Direct Marketing Officer (F2F Campaigns), joining a known specialist London Charity, who provide a crucial medical response service within the Capital. Hybrid Working; 2 days a week office based.
- Salary: £30K to £35K per annum + benefits, based on experience.
With an extremely committed supporter base and ambitious growth plans across Individual Giving, along with working for a fantastic team with a great working culture, it’s a great time to join.
As the Direct Marketing Officer (F2F Campaigns), you will work closely with the Direct Marketing Manager, providing support with the development, management of the Lottery and Regular Giving programs through Face to Face (F2F) fundraising. You will;
- Work with and be a contact for F2F and Direct Dialogue agencies and campaign activity across Private Site, Door to Door and Telemarketing. Cultivating strong relationships with all agencies, ensuring they operate to the highest standards, meeting their contractual obligations.
- Assist on the development of strategic and operational plans for multiple Direct Dialogue fundraising campaigns.
- Assist with analysing results to ensure ROI is delivered and action where required.
- Facilitate the smooth running of F2F campaigns, ensuring donor recruitment targets are met and to a high standard.
- Responsible for Fundraiser Training; Induction, Enhanced and Quarterly Refreshers to date and relevant content.
As the Direct Marketing Officer (F2F campaigns), you’ll have ideally previous skills and experience in either a campaign management role within Direct Marketing, Individual Giving OR have worked in a fundraising and gained transferable skills in the areas below:
- Working with or managing external agencies and internal stakeholders to deliver successful campaigns or projects.
- Presenting to others, and/or creating and delivering training programmes to inspire and motivate others to achieve targets and deliver objectives.
- Monitoring, planning projects and/or campaigns to agreed deadlines.
- Managing data with an excellent command of MS Excel.
- An understanding of fundraising compliance, data protection and best practice.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with a lovely Health Charity to find their new Supporter Experience Manager
The organisation offers a flexible working environment, with a primarily remote working pattern and salary between £30-35k dependant on experience. This role will require monthly travel to their Leamington Spa offices for team meetings.
This role will oversee the development of the charity’s supporter experience strategy in line with fundraising priorities and objectives, developing donor retention methods and fantastic supporter journeys to increase long term income.
Key responsibilities include:
· Effectively lead the development of supporter journeys via multiple channels, leading on product innovations and integrated campaigns to build supporter loyalty.
· Work effectively with fundraising & marketing colleagues to implement a multi channel supporter experience and journey strategy.
· Act as the main point of contact for community volunteers to maintain engagement and activity to help them fulfil their roles across the country.
· Develop supporter retention methods and techniques to increase net income.
· Lead the Supporter Experience team, line managing two people.
Experience required:
· Experience of developing supporter journeys in a public fundraising setting.
· Experience of developing multi-channel fundraising & marketing campaigns
· Experience of managing community volunteers.
· Knowledge of supporter retention methods.
· Experience of line management is a plus.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
St Beuno’s Jesuit Spirituality Centre is in North Wales and is a work of the Jesuits in Britain. St Beuno’s has a full programme of about 200 retreats and courses all year round. It is well known, popular and in demand as a retreat destination by people across the UK and abroad. The location is exceptionally beautiful and the house, built in 1848 and is a Grade II* listed Welsh historic monument.
St Beuno’s is seeking to recruit a Fundraising and Marketing Officer to grow voluntary income and market the retreats to a wider audience to support the mission of St Beuno’s. This is a fantastic opportunity to join a truly unique organisation. If you are a successful fundraiser who is hands-on, this could be the ideal role for you. You will plan and manage a portfolio of direct marketing campaigns as well as creating content and engagement-based marketing efforts that capture the awareness and imagination of the public.
Role: Fundraising and Marketing Officer
Location: St Asaph, LL17 0AS (Wales) with hybrid working available
Salary: £30,000 - £35,000 per annum
Contract: Permanent. Full time and Part time options available
Amongst other criteria, the successful candidate will have:
- Demonstrable experience in at least one of fundraising or marketing
- Proactive and strategic way of working, to reach out to new and existing supporters, retreatants, and stakeholders
- Proven experience of effectively managing your own time and workload
- Experience of retreats highly desirable, aptitude to quickly get across a brief is essential
- Sympathy and congruence with the values of St Beuno’s
If you would like to receive a full job description for this role with details on how to apply, please contact me with your CV – .
Applications will be reviewed on a rolling basis.
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The Pilgrim Trust is an independent charitable trust founded in 1930 by Edward Harkness to support the urgent and future needs of the UK. Over the decades, we have supported a wide range of causes, adapting to the changing circumstances and needs in the UK. Each year, we award around £3 million in grants to charities and other public bodies that focus on preserving the UK's heritage or bringing about social change. Our aims are to improve the life chances of the most vulnerable and preserve the best of our past for the public to enjoy.
Our main programmes are:
- Preservation & Conservation - preserving and conserving significant historic buildings, structures, objects, works of art, collections and records.
- Young Women’s Mental Health - supporting young women with their mental health by improving their access to high quality, gender and age informed services.
We are seeking a part-time Grants Manager to work with the Director to help manage the Preservation and Conservation programme. You will be part of the whole grant making process including assessment of grant applications, portfolio management, undertaking due diligence and writing case papers for Trustees’ consideration. You will communicate with applicants and grant holders in order to understand their projects, seek further information, and keep them up to date with the assessment timetable.
Working with colleagues you will help develop and improve our application and monitoring processes with the aim to improve the experience for applicants and grantees. You will also support the Communications Manager to share stories and learnings from completed projects and celebrate their success.
The ideal candidate will have at least three years’ experience of grant making in the heritage sector with a good knowledge of the funding ecologies and policy environment. You will understand the needs, challenges and opportunities faced by small volunteer led heritage/community organisations and will be confident in using grant making databases and analysing data.
The Pilgrims Trust is committed to being an inclusive employer and workplace, recruiting a workforce that represents the diverse communities we serve. We are committed to increasing our diversity, and however you identify or whatever background you bring with you, we welcome your application.
Applications must be received by 5pm on Friday 5 April 2024
Interviews will be held the week commencing 22 April 2024
Harris Hill is searching for an Alumni and Development Executive for around 3 months to cover a leaver.
This role will need to start around the 22nd April for a handover with the current postholder. The post can be 3, 4 or 5 days per week but on the understanding that this be hybrid based with the need to attend their numerous sites, depending on alumni events.
This role has sites in London and Surrey, so you may need to attend either for specific events. This could be a couple times a month to a few times a week during holiday periods. These essentially correlate to alumi tours of the schools. You would know about these a couple weeks in advance and you would have some power to book these in dates and times that work. This does mean that a driver would be essential so you can get to the location. It is also noted that you could potenitally do the tour and go back and work from home.
Your position in this organisation will be to support the alumni programme. This will include alumni engagement, fundraising, events and other general support. This will include:
Being first point of contact for families of Alumni.
Networking Alumni and families
Overseeing tours of the schools.
Monitor Alumni inbox.
Maintaining database
Events support - tickets and registrations.
Social media- write posts and work with marketing events.
More details can be provided but the above is the main focus for the interim period.
This role also has the opportunity of going permanent,
If you would like to find our more about this opportunity, please get in touch.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with London based health charity to find their new Virtual Events Executive.
The Charity offer a flexible working pattern, with hybrid working and an expectation of being in their London offices 1-2 days a week.
As Virtual Events executive you will coordinate a portfolio of virtual events expected to raise over £3.5 million per year. These events include a number of month-long challenges, where we recruit supporters to a Facebook group, offer a free incentive and ask them to complete a challenge over a month period (walk 1km a day, walk 100km with your dog, walk 30 miles etc.) and fundraise for the organisation.
Key responsibilities include:
- Use project management tools and techniques to plan, organise and deliver the virtual events portfolio
- Use insight and analysis to feed into the development of budgets and plans
- Proactively seek out opportunities to grow our virtual events portfolio, monitoring the market and sector trends, and making recommendations to the Virtual Events Manager and Senior Challenge Events Manager
- Responsible for delivering marketing plans with a focus on digital activity, and coordinating with internal teams to ensure effective and efficient delivery
- Coordinating the production of marketing collateral for virtual events including copywriting, compiling design briefs and liaising with internal teams and external suppliers
- Work closely with teams across Fundraising, Marketing & Communications to drive income, collaboration and high levels of engagement around the virtual events portfolio
- Use insight from previous campaigns and sector benchmarks to deliver stewardship plans that maximise remittance rates and average gifts
Person Specification:
- Experience of coordinating fundraising events or campaigns
- Experience of working with external agencies on events or campaigns
- Understanding of effective marketing channels and techniques for driving participation in challenge events, particularly via digital channels
- Understanding of effective stewardship techniques used for increasing remittance rates and maximising average gifts
- Understanding of how to use insight, data and market trends to identify opportunities and make recommendations
- Experience of using a relationship database to support, inform and report on fundraising activity
- IT literate with intermediate level Microsoft Office 365 applications including Excel, Word, PowerPoint, SharePoint, Teams
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with an amazing disability charity to find their brand-new Senior Supporter Fundraising Executive.
The charity offers a flexible working environment, with hybrid working 2 days per week from their London office.
Reporting into the Head of Marketing, this role requires a highly motivated and experienced fundraiser to take responsibility for managing all aspects of individual giving, the London Marathon stewardship and elements of Legacy marketing. You will play a crucial role in developing and implementing campaigns to maximise fundraising efforts and ensure the long-term sustainability.
Key Responsibilities:
· Develop and implement campaigns to cultivate and steward individual donors and regular givers. Responsibility for major donors is held by the Trusts and Philanthropy team.
· Create personalised donor engagement plans to build strong relationships and increase donor retention.
· Identify new opportunities for donor acquisition and develop targeted fundraising campaigns.
· Deliver new fundraising products such as a membership-style value exchange offering.
· Develop and implement effective stewardship programmes to recognise and thank donors for their contributions.
· Provide timely and personalised acknowledgement of donations, including personalised thank-you letters, emails, and phone calls.
· Collaborate with the wider marketing team to create compelling legacy marketing materials and campaigns.
· You will be involved in the London Marathon. Creating and delivering a stewardship programme for runners, including organising support and a post-event party on the day of the event.
Person Specification:
· Experience in fundraising, with a focus on individual giving, stewardship, legacy marketing.
· Experience in managing fundraising campaigns and events.
· Strong knowledge of fundraising principles, techniques, and best practices.
· Excellent communication and interpersonal skills, with the ability to engage and inspire donors and stakeholders.
· Proficiency in using fundraising software and CRM systems.
· Building and maintaining constructive collaborative relationships with a variety of internal and external contacts to achieve identified objectives and outcomes.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
We are looking for a Legacy and In Memory Lead for an incredible hospice, to be responsible for managing the implementation of the legacy (gifts in Wills) and in memory strategies and developing annual delivery plans.
This is a Hybrid role with 4 days a week in the Essex office.
The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.
You will be joining an organisation known for its supportive and inclusive working culture, offering fantastic benefits including generous annual leave entitlement which increases with length of service and a commitment to supporting staff in achieving a work-life balance.
The Role
Lead the delivery of planned activities and promotion of legacy and in memory fundraising products to achieve budget net income and grow the active support base.
Project manage all elements required to deliver planned activities.
Work closely with the Marketing team to develop on and offline marketing materials for legacy and in memory fundraising activities.
Support with line management of the Supporter Care Assistant where necessary.
The Candidate
Significant demonstrable and relevant experience of in memory and/or legacy fundraising.
Experience of developing and promoting in memory and/or legacy fundraising products.
Experience of using a variety of on- and offline channels to deliver successful marketing campaigns to acquire and develop donors / customers.
Experience of managing income and expenditure budgets.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Are you looking for an exciting new opportunity as a Virtual events Executive? Eden Brown charities is delighted to be working in partnership with an incredible UK leading health Charity to recruit them their next Virtual Events Executive.
About the role
As Virtual Events Executive you will coordinate a large portfolio of virtual events. These events include a number of month-long challenges, where the Charity recruit supporters to a Facebook group, offer a free incentive and ask them to complete a challenge over a month period.
You'll be responsible for the end-to-end project management of virtual events, delivering marketing plans with the support of an agency that drive forward participant numbers as well as be involved in the stewardship journey.
You will also work collaboratively with the wider team to grow and diversify the Challenge Events Portfolio.
About You
To be successful in this role you must have;
- Experience of coordinating fundraising events or campaigns
- Experience of working with external agencies on events or campaigns
- An Understanding of effective marketing channels and techniques for driving participation in challenge events, particularly via digital channels
- An Understanding of effective stewardship techniques used for increasing remittance rates and maximising average gifts
- An Understanding of how to use insight, data and market trends to identify opportunities and make recommendation
- Experience of using a relationship database to support, inform and report on fundraising activity
Please note that this is a Hybrid role with a minimum of 2 days in the office. Applications are been taken on a rolling basis. Please call Laura Iliff on 07442607841 for more information on this incredible role.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are thrilled to be partnering with the Royal Marsden Cancer Charity to support the recruitment of a new Senior Individual Giving Executive (Acquisition) and an Individual Giving Executive (Retention & Development) on a permanent basis.
The charity offers a hybrid working pattern, coming into the Chelsea/Sutton office 2 days/week
With ambitious growth plans aimed at increasing income by over 60% in the next 5 years, the charity has exciting plans to grow and diversify the supporter base as well as develop audience first supporter journeys to provide donors with the best possible experience and maximise the lifetime value.
These roles will sit within the Public Fundraising and Engagement Directorate and will focus on the recruitment, development and stewardship of donors supporting the charity across a range of individual giving products and programmes.
Key responsibilities include:
· Lead, develop and deliver Supporter Acquistion and Supporter Retention & Development campaigns across a range of channels in line with strategy
· Work closely with the Individual Giving Managers to plan, manage and deliver the annual operating plan, including end-to-end project management
· Monitor and report on campaign performance (e.g. end of campaign reports, monthly reporting) and analyse results to enhance campaign performance and inform campaign planning, decision making and improvements
· Work with the Data team, Marketing and Digital teams to brief and undertake analysis, internally and externally that contributes to the objectives of the team
· Work closely with other members of the Individual Giving Team, other fundraising teams, and teams across the Charity and the Trust to ensure all activities are co-ordinated and supporter focused
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Neighbourhood Officer
Temporary contract
South Manchester
To start ASAP
Our client
Morgan Hunt is working with a large, Northwest based Housing Association who are looking to recruit a Neighbourhood Officer for their patch in South Manchester. Working hours are 35 hours per week, Monday to Friday and this is initially for a period of 4 weeks, with the potential for extension depending on how the recruitment process goes.
As a Neighbourhood Officer you will be required to;
- Be present in the neighbourhoods, undertaking regular estate inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues, and taking steps to address any contract under performance.
- Handling tenancy-related queries in accordance with contractual requirements, policies, and frameworks.
- Providing direct tenancy support in the organisations capacity as a landlord to ensure tenancy sustainment.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with policies and framework, by undertaking timely fact-finding investigations and appropriate action to ensure the protection of the organisations customers and the wider community.
- Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.
- Ensure the effective marketing of vacant homes in accordance with the organisations policies and property allocations that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.
- Ensure safeguarding concerns are dealt with promptly and in line with legal requirements and guidelines and appropriate action is taken.
The successful candidate
- Either have or be working towards a housing qualification.
- Experience of working in the housing sector and in a similar role.
- Good working understanding of effective estate and tenancy management. Experience of delivering a range of tenancy management related services and being able to offer a proactive approach in the identification of tenancy issues and resolution.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs.
- Proven relationship builder with experience of effective collaborative working with external partners.
- Ability to coach customers to help them problem solve.
- Adaptable to use a range of Customer relationship management software systems.
- Proficient in the use of the full range of Microsoft Office applications.
- Good written and verbal communication skills.
Due to the nature of this role, a driving license is required as well as a current basic DBS check.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Neighbourhood Officer
Temporary contract
South Manchester
To start ASAP
Our client
Morgan Hunt is working with a large, Northwest based Housing Association who are looking to recruit a Neighbourhood Officer for their patch in South Manchester. Working hours are 35 hours per week, Monday to Friday and this is initially for a period of 4 weeks, with the potential for extension depending on how the recruitment process goes.
As a Neighbourhood Officer you will be required to;
- Be present in the neighbourhoods, undertaking regular estate inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues, and taking steps to address any contract under performance.
- Handling tenancy-related queries in accordance with contractual requirements, policies, and frameworks.
- Providing direct tenancy support in the organisations capacity as a landlord to ensure tenancy sustainment.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with policies and framework, by undertaking timely fact-finding investigations and appropriate action to ensure the protection of the organisations customers and the wider community.
- Working collaboratively with other agencies to deliver interventions where necessary in case management or for the prevention of anti-social behaviour.
- Ensure the effective marketing of vacant homes in accordance with the organisations policies and property allocations that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business, and including having proactive discussions to devise payment plans, coaching customers to identify solutions to account issues, supporting budgeting and taking court action as a last resort.
- Ensure safeguarding concerns are dealt with promptly and in line with legal requirements and guidelines and appropriate action is taken.
The successful candidate
- Either have or be working towards a housing qualification.
- Experience of working in the housing sector and in a similar role.
- Good working understanding of effective estate and tenancy management. Experience of delivering a range of tenancy management related services and being able to offer a proactive approach in the identification of tenancy issues and resolution.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs.
- Proven relationship builder with experience of effective collaborative working with external partners.
- Ability to coach customers to help them problem solve.
- Adaptable to use a range of Customer relationship management software systems.
- Proficient in the use of the full range of Microsoft Office applications.
- Good written and verbal communication skills.
Due to the nature of this role, a driving license is required as well as a current basic DBS check.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.