Jobs

Customer Services & Administration Manager
Temporary (Could become temp-perm)
2 months +
35 hours per week
Hybrid working - 3 days in London, 2 days remote
PAYE: £19.95 - £23.12, + hourly holiday pay

I'm recruiting for a leading health related charity. They require a Customer Services & Administration Manager to join them on a temporary basis starting ASAP, this role will run for a few months, and ideally the temp will be considered for a more permanent position in the charity. This is a full-time role, working 35 hours per week, requiring you to be in the London office a few days per week to ensure the smooth running of the office and to manage the team of direct reports. If you prefer, you can work remotely the rest of the week. This is a busy, and varied role, the bulk of the role is managing the supporter care function, managing the efficiency of processing income, coupled with people management and office management.

The Customer Services and Administration Manager will ensure that the team functions efficiently and effectively to deliver an excellent customer care service. The team respond to Gift Aid questions and queries, and process credit and debit card donations made via the supporters, both online and by phone. You will support the maintenance of the charity's BACS and direct debit system and producing direct debit claims in line with BACS rules and regulations.

You will conduct weekly 1-2-1's with your several direct reports, and attend any important meetings required. Other duties include ensuring the office and processing runs smoothly, managing the staff rota system, financial administration, dealing with any complaints and ensuring supporters are receiving the highest level of customer care.

The successful postholder will bring experience of managing a customer services/ supporter care team, where they have strong knowledge and experience around processing, thanking supporters, BACS direct debit claiming process, and Gift Aid regulations, as well as line management experience.

The charity require someone to start asap, ideally within the next two weeks, interviews are being arrange on a rolling basis so please do not hesitate to reach out with your CV and interest.

About you

We are seeking an enthusiastic and self-motivated individual with experience working within, or understanding of the education sector. You must be an excellent team player with the ability to use your initiative to lead of projects relating to under 18s pedagogy projects within the Society.

About the role

You will be joining a highly passionate Professional Development team to lead on delivery of the education objectives of the BES Strategic Plan 2023-2025. The team seek to support teachers and enable and empower the next generation to join and remain within ecology. We have a key focus of ensuring equality, diversity, and inclusion is integrated into our project work and we work collaboratively with networks, community groups, and external organisations to further our impact.

Reporting to the Professional Development Manager, the Education Officer will assist the BES in:

• Delivery of the BES Strategy relating to all under 18 pedagogy projects, including the development of a teachers network and recruitment of champion schools as part of our “Connecting Schools to Nature” legacy project work.
• Leading on the teachers programme at the BES Summer School
• Representing the Society at key education events and maintaining an expert reputation in terms of ecological education
• Building and maintaining a mutually supportive network of partners whose goals align with the BES.
• Assisting the Professional Development Manager and Director of Communities and Inclusion in securing external funding to further the reach and impact of education work at the BES

To find out more about the role, please download the job description and job pack.

Housing Officer

Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?

A leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.

Position: Housing Officer – Specialised Supported Housing

Location: Tankersley, Barnsley (with travel from Durham to Worcester)

Salary Range: Circa £30,000.00

Working Hours: 37.5 hours per week, Monday to Friday

Benefits: 5 weeks annual leave

About the role:

As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.

Key Responsibilities:

• Delivering housing management services, particularly for vulnerable tenants
• Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
• Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
• Ensuring delivery of excellent customer service tailored to individual tenant needs
• Collaborating with colleagues and partners to achieve shared objectives effectively

About you:

To be successful in the role of Housing Officer you will need the following skills and experience:

• At least 3 years’ experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard
• Knowledge of regulatory standards relevant to the role
• Experience of delivering excellent customer services that meet individual needs.
• Strong IT skills, including proficiency in Microsoft Office
• Excellent communication skills, both verbal and written
• Ability to work independently and collaboratively to achieve objectives.
• Problem-solving skills with a focus on customer service and satisfaction.
• The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.
• CIH, IRPM, or equivalent qualification or degree (desirable).

If you're ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team!

You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing Customer Services Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Clinical Lead Counselling

We are looking to recruit a clinical lead who is passionate about making a difference and who can lead and oversee the therapeutic services.

The organisation has three decades of practical experience in supporting women, and has an approach recognised nationally for its effectiveness and impact.

If you want to help make a difference to the lives of women across Lancashire, then apply today!

Position: Clinical Lead

Location: Lancashire flexible/Hybrid working

Hours: 37 hours per week

Salary: £35,132 - SP38 £37,176 per annum

Contract: Permanent

Closing Date: Wednesday 24th April 2024 

Interview Date: TBC

The Role

You will be responsible for the clinical leadership of the Mental Health services ensuring therapeutic delivery is in compliance with quality and safety standards with strategic oversight for effective clinical supervision for staff. The role will have responsibility to improve and maintain clinical policies and practice guidelines for the organisation in adherence to required BACP accreditation and NICE guidelines.

About You

You will hold a qualification in a Psychological therapy which may be Counselling or CBT at Level 4/5 or above, with a minimum of 3 years work at management level with relevant work areas.

This is a pivotal role in ensuring the charity can continue to provide safe and effective therapeutic support across the programmes. If you are interested in working for an all-female team and enjoy a challenge we would love to hear from you.

The charity work from female-only centres to provide safe, dedicated space for women across the county and in line with GOQ -SINGLE SEX ESTABLISHMENTS – (s7(2)(d)) this post is open to female candidates only.

You will be asked to send your CV with a maximum of 2 additional A4 statement to show how you meet the requirements of the person specification.

Why work here:

• A chance to work in a rewarding, ethical, and agile environment where every day you are really making a difference to the lives of women and girls
• Person-centred wellbeing provision
• Employer Pension Scheme - Flexible working/work-life balance
• Be involved in an organisation which put service users and co-design at the centre of all we do
• Access to health care plan
• Your Birthday Off

The Organisation

This leading charity has a core vision of creating a Lancashire where all women are valued and treated as equals. Services are available to all women, but in particular those who find themselves in situations which can increase their vulnerability or place them at significant risk of harm - and who are often facing multiple and complex needs.

You may have experience in other areas such as Counselling, Counsellor, Clinical Lead, Lead Counsellor, Counselling Clinical Lead, BACP, Psychological, Therapy Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is an exciting new role and part of planned significant investment into a longstanding and prestigious community based youth organisation. The successful candidate will coordinate youth work over multiple locations and will have the opportunity to develop a range of programmes and interventions. The post comes with a training budget and external supervision options. 

As a Deputy Youth Worker in Charge, you will play a key role in supporting the operations and management of our youth club. Working closely with the Youth Worker in Charge, you will assist in overseeing the day-to-day activities and ensure the delivery of high-quality services to young individuals. Your strong organizational skills, leadership abilities and passion for youth development, as well as your role in the safeguarding team, will contribute to creating a nurturing and safe environment where young people can thrive.

About Us

The Harrow Club is a community-based youth organisation offering innovative, accessible and high-quality opportunities, enabling young people from disadvantaged backgrounds to maximise their life chances. This year we are 140 years’ old and we are committed to building on decades of service in the local community to address some of the most pressing issues affecting young people today. 

Harrow Club is a place for firsts.  A first trip to the beach, a night-time walk in the woods, an overnight stay without parents and, for some, the first place where a child really feels at home and that they have a home.  Firsts are especially important, they are part of a child’s development but also, they build an outlook on life and shape pathways that will go on to determine futures as well as offer a chance to form new interests and friendships.

We are also a place of second chances.  We support children who struggle to stay in the classroom and to continue in their education. We work with young people who are excluded from regular youth clubs/sports clubs, so that they can have the chance to change.  We allow young people to make mistakes, learn and move forward.

There is no better testament to what Harrow Club can achieve than some of our current youth workers who have turned their lives around and are now working to keep young people away from criminality and harm.  They can show, with immediacy and authenticity, that there can be Another Way to live life.

We are also a ‘third place’, a safe and nurturing space, for all children and young people; for some their home or school is neither safe or happy and we can make a vital difference in providing a ‘positive escape’ and vital help and support.

We operate from five locations, providing an incredible range of projects covering sports, arts and performing arts, media, music, digital and our specialist gang’s project, motor vehicle workshops and educational programmes aimed at reducing school exclusions. We engage around two hundred young people each week, aged 8-24, and around 500 unique individuals each year.  For many, the effect is life changing.

There is additional information about the charity, visit our website, also see the Charity Commission or Companies House for details of our last year activities and accounts.

Title:

Deputy Youth Worker (37.5 hrs. per week)

Reporting to:

Lead Youth Worker

Direct Reports (in a support role):

Part Time Youth Workers 

Volunteers

Liaison with:

Members of the Leadership Team 

Other Youth Workers

External Partners 

Admin team 

Head of Training 

Location:

Harrow Club, 187 Freston Road, London, W10 6TH + Other Delivery Locations in West London

Renumeration and Benefits

•Salary: £26,000-£31,000 dependent on experience and qualifications

•25 Days Annual Leave

•Pension Contribution of 3%

•An annual training package worth up to 10% of salary 

•Employee Support Package

Employment is subject to satisfactory references, undertaking an Enhanced DBS check and mandatory training. Continuation of employment is subject to passing the probationary period set. 

Key Responsibilities

1. Supervision and Team Support:

- Support the Youth Worker in Charge in providing guidance, mentorship and support to the youth workers and volunteers.

- Assist with the recruitment, training and onboarding of staff and volunteers, ensuring they are equipped with the necessary skills and knowledge.

- Collaborate with the team to schedule and assign tasks, ensuring efficient operations and programme delivery.

2. Youth Engagement and Support:

- Build positive relationships with young individuals, creating a safe and inclusive environment where they feel respected, valued, and supported.

- Assist in providing guidance, mentorship and advocacy to young people, helping them navigate challenges and develop essential life skills.

- Contribute to creating opportunities for youth participation, empowerment and leadership within the club.

3. Safeguarding and Child Protection:

- Be a key part of the safeguarding team, as a Deputy Safeguarding Officer, at the youth club, ensuring the safety and well-being of all young individuals.

- Assist in developing and implementing safeguarding policies, procedures and practices in accordance with local regulations and best practices.

- Stay updated on current safeguarding issues and trends and provide training and guidance to staff and volunteers on safeguarding protocols.

4. Administrative Support:

- Assist in maintaining accurate records of attendance, programme participation and individual progress.

- Support in the preparation of reports, statistics and evaluations to assess program impact and inform decision-making.

- Ensure compliance with relevant policies, procedures and regulations governing youth clubs and child protection.

5. Community Engagement:

- Collaborate with the Youth Worker in Charge to establish and maintain partnerships with local organizations, schools and community stakeholders.

- Assist in organizing community events, workshops and initiatives that promote youth participation and strengthen community connections.

- Represent the youth club at meetings and events as needed to support community engagement efforts.

Qualifications and Skills

-Level 2 or higher in a related field (e.g., social work, youth development, education) or equivalent practical experience.

-Experience working with young people in a youth club, community centre or similar setting.

-Solid understanding of youth development principles and best practices.

-Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.

-Excellent communication and interpersonal skills, with the ability to engage with young individuals and build positive relationships.

-Demonstrated leadership abilities and the capacity to work collaboratively within a team.

-Knowledge of relevant legislation and child protection guidelines.

-Proficient in administrative tasks, including record-keeping and report writing.

-Flexibility to work evenings, weekends, and occasional irregular hours.

Note: This job description outlines the primary responsibilities and deliverables associated with the Deputy Youth Worker in Charge role. However, additional duties may arise to meet the evolving needs of the youth club and its participants.

Salary: £35,452.51 per annum

Location: Homeworking (remote position based within the UK)

Contract: Fixed Term until 31st March 2026

Hours:  37.5 per week

Closing date:  Wednesday 24th April 2024

Do you have strong analytic skills and a good understanding of digital products and experience of business intelligence tools such as Power BI? Then join Shelter as an Insight Analyst and you could soon be playing a crucial role at the heart of our Data & Insight team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Part of our Strategy Enablement Directorate, the Data & Insight Team delivers high quality data and database management, administrative services and business insight to the department and other teams across Shelter. Custodians of supporter data for its full life cycle, running through everything we do is a commitment to maintaining the highest standards of data quality and embedding a culture of standards, both in terms of compliance and best practice across the department. We work closely with the wider team including our Head of Data and Insight, Data Architects, Data Engineers and Insight Analysts to help Shelter achieve its organisational strategy in helping the fight to end homelessness.

About the role 

This is an exciting role within our Data and Insight team. Our Insight Analysts play a key role in defending the right to a safe home, working with complex data and turn it into meaningful insight, trend analysis and forecasting while ensuring our data is fit for purpose. You’ll be using reporting and analytic tools such as Google Analytics to present insight in a range of formats and you’ll be responsible for improving our data collection and use of data to understand the impact of our work.

We’ll also rely on you to advise on the development and implementation of processes for data extraction, cleansing, analysis and visualisation to help drive our learning. Working with the insight and Digital Product teams, you’ll improve reporting quality and capacity across Shelter’s digital services products as well as incorporating new data sets where applicable and continually reviewing our data quality, insights and reporting. And you’ll also advise on the direction and use of analytics before and during a project lifecycle to track and advise the project’s successes and areas we can improve on.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

We’re looking for a motivated self-starter to join the Data and Insight team as an Insight Analyst, focusing primarily on the digital user experience (UX) and customer satisfaction needs of a specific contract. This is an excellent development opportunity in the growing field of digital analytics. You’ll be a super-user of Google Analytics, and a confident user of Excel, with some experience of business intelligence tools e.g Power BI.

Strong analytic skills are a must, as is the ability to solve problems and prioritise your own workload. You’ll have meticulous attention to detail and the ability to manage and develop both immediate and long-term reporting. You’ll also have excellent communication skills and can confidently explain technical concepts to stakeholders at all levels, as well as being a fast learner who can pick up new tools and concepts quickly. What’s more, you’ll be experienced in blending and interrogating multiple sources of data to achieve actionable insight for different audiences, customers and markets.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should address and cover the ‘About You’ points in the job description. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We work together to achieve our shared purpose

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

This is an exciting new role and part of planned significant investment into a longstanding and prestigious community based youth organisation. The successful candidate will coordinate youth work over multiple locations and will have the opportunity to develop a range of programmes and interventions. The post comes with a training budget and external supervision options.

As a Lead Youth Worker, you will play a vital role in creating a safe, supportive and engaging environment for young people. You will be responsible for overseeing the day-to-day operations of our youth clubs and projects, implementing a range of programmes and activities that promote personal development, social interaction and positive youth engagement. Your commitment to fostering a sense of belonging and providing mentorship to young individuals will be critical to the success of this role.

About Us

The Harrow Club is a community-based youth organisation offering innovative, accessible and high-quality opportunities, enabling young people from disadvantaged backgrounds to maximise their life chances. This year we are 140 years’ old, and we are committed to building on decades of service in the local community to address some of the most pressing issues affecting young people today. 

Harrow Club is a place for firsts.  A first trip to the beach, a night-time walk in the woods, an overnight stay without parents and, for some, the first place where a child really feels at home and that they have a home.  Firsts are especially important, they are part of a child’s development but also, they build an outlook on life and shape pathways that will go on to determine futures as well as offer a chance to form new interests and friendships.

We are also a place of second chances.  We support children who struggle to stay in the classroom and to continue in their education. We work with young people who are excluded from regular youth clubs/sports clubs, so that they can have the chance to change.  We allow young people to make mistakes, learn and move forward.

There is no better testament to what Harrow Club can achieve than some of our current youth workers who have turned their lives around and are now working to keep young people away from criminality and harm.  They can show, with immediacy and authenticity, that there can be Another Way, to live life.

We are also a ‘third place’, a safe and nurturing space, for all children and young people; for some their home or school is neither safe or happy and we can make a vital difference in providing a ‘positive escape’ and vital help and support.

We operate from five locations, providing an incredible range of projects covering sports, arts and performing arts, media, music, digital and our specialist gang’s project, motor vehicle workshops and educational programmes aimed at reducing school exclusions. We engage around two hundred young people each week, aged 8-24, and around 500 unique each year.  For many, the effect is life changing.

There is additional information about the charity, visit our website, also see the Charity Commission or Companies House for details of our last year activities and accounts.

Title:

Lead Youth Worker (FT, 37.5 hrs. per week)

Reporting to:

Head of Children and Families 

Direct Reports:

Deputy Youth Worker

Part Time Youth Workers 

Volunteers

Liaison with:

Members of the Leadership Team 

Other Youth Workers

External Partners 

Admin team 

Head of Training 

Location: Harrow Club, 187 Freston Road, London, W10 6TH+ Other Delivery Locations in West London

Renumeration and Benefits:

•Salary: £33,000-£37,000 dependent on experience and qualifications

•25 Days Annual Leave

•Pension Contribution of 3%

•An annual training package worth up to 10% of salary 

•Employee Support Package

Employment is subject to satisfactory references, undertaking an Enhanced DBS check and mandatory training. Continuation of employment is subject to passing the probationary period set. 

Key Responsibilities

1. Program Management:

- Develop and implement a diverse range of programmes and activities that cater to the interests, needs, and developmental stages of young people.

- Coordinate and oversee the scheduling, logistics and evaluation of programs and activities.

- Collaborate with other youth workers and volunteers to ensure the smooth delivery of programmes and activities.

2. Youth Engagement and Support:

- Establish positive relationships with young people and create a safe and inclusive atmosphere where they feel valued and supported.

- Provide guidance, mentorship, and advocacy for young individuals, helping them navigate challenges and make positive life choices.

- Conduct one-on-one sessions and group discussions to address individual and group concerns or issues.

3. Leadership and Supervision:

- Lead a team of youth workers and volunteers, providing direction, support and regular feedback.

- Plan and facilitate regular team meetings, trainings and workshops to enhance the skills and knowledge of staff and volunteers.

- Foster a collaborative and respectful team culture, encouraging open communication and a shared vision for youth development.

4. Community Engagement:

- Build partnerships and maintain positive relationships with local organizations, schools and community stakeholders to enhance the resources available to young people.

- Collaborate with community members to organize events, workshops and initiatives that promote youth participation and community cohesion.

- Represent the youth club at community meetings, conferences and events to advocate for youth-related issues and promote the club's mission.

5. Administration and Reporting:

- Maintain accurate records of attendance, programme participation, and individual progress.

- Prepare regular reports, statistics, and evaluations to measure the impact and effectiveness of youth programmes and activities.

- Ensure compliance with relevant policies, procedures and regulations governing youth clubs and child protection.

Person Specification - Qualifications and Skills

-JNC Professionally qualified Youth Worker with Bachelor's degree or equivalent in a related field (e.g., social work, youth development, education) or equivalent practical experience.

-Proven experience working with young people in a youth club, community centre or similar setting.

-Strong understanding of youth development principles and best practices.

-Excellent communication, interpersonal and mentoring skills.

-Demonstrated leadership and team management abilities.

-Ability to adapt to diverse needs and engage with young individuals from various backgrounds.

-Knowledge of relevant legislation and child protection guidelines.

-Proficiency in administrative tasks, including record-keeping and report writing.

-Flexibility to work evenings, weekends and occasional irregular hours.

Note: This job description outlines the primary responsibilities and deliverables associated with the Lead Youth Worker role; however, additional duties may arise to meet the evolving needs of the youth club and its participants.

The NI is looking for its next Events Officer to oversee the setting up and online booking of a range of events – mainly conferences and dinners – as well as overseeing the subscriptions to its Journal. The role is a busy one and the person recruited with require good experience with events booking CRMs as well as working with volunteers and other team members in a small team.

Responsibilities

Main duties include:

Manage all event bookings administration, including:

o Set up of online booking for events through CRM

o Set up and maintain webpages for each event through CMS adding sponsor logos and additional information as required.

o Ensuring invoices for events are issued and paid, updating any on CRM that were issued manually including sponsorship events

o Ensuring relevant communications such as joining instructions are circulated to attendees

o Issue sponsorship contracts, invoices and monitor payments of same

o Providing support for delivery of events including producing delegate lists, dietary requirements etc

o Liaising with suppliers and stakeholders to ensure all events run smoothly.

Manage the admin and event email inboxes, answering all queries in a timely and professional fashion; forwarding queries to colleagues as appropriate where outside your area of expertise.

Assist in maintaining the CRM to ensure data quality eg by removing duplicates, amending incorrect details, updating information and resolving login issues.

Work closely with the Branch Representatives and the Marketing and Communications Manager to set up all events including paid-for and free-to-attend, plus any external suppliers where necessary.

Manage all journal subscriptions including renewals and responding to subscription enquiries.

Actively recruit new subscribers for Nuclear Future.

Manage credit control for events and journal subscriptions and actively work to manage debtors ensuring all invoices are paid.

Undertake any ad-hoc tasks as directed by the CEO to ensure a smooth-running organisation.

Skills and Experience

Essential

Strong IT, written and verbal communication skills

Knowledge of database and/or events administration

Strong time management and organisation skills; ability to manage projects to deadlines and to manage a number of tasks simultaneously and autonomously

A confident attitude, willingness to learn and enthusiasm to take on new tasks as needed

Attention to detail

Experience of working with volunteers is desirable.

Salary: £28-31,000

Benefits: 25 days’ leave + one day’s birthday leave, optional compressed working scheme (9-day fortnight), pension, private medical cover and death in service benefit.

Reporting to: CEO

Location: the NI has no office so the successful candidate will work from home. They will be expected to travel to London once a month for team meetings and there may be other very occasional travel around UK as required.

Type of role: This is designed as a permanent full-time role but previously has been performed as a part-time role which could work again.

How to apply: CV and covering email/letter by 24 April 2024. The NI strives to be an equal opportunities employer so please also complete our EDI monitoring form and return this separately.

We are looking for someone to provide HRBP support to all directorates on matters including recruitment and selection, payroll and induction of new starters. The role will lead on employee relations work and work with internal stakeholders on developing and delivering interventions to improve communication with and engagement of staff. They will be involved in producing and analysing data to inform and feed into the People strategy, and manage the HR & Wellbeing Assistant.

You will have experience of working in an advisory capacity at all levels of an organisation, and of complex employee relations casework. Knowledge of current HR law and best practice are also key, as well as the ability to communicate effectively across different audiences.

Please refer to the Job Description for full details of the role.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. 

Looking after you 

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first. 

About us:

At Bluebell Wood Children’s Hospice we care for children and young people whose lives are just too short. Our aim is to reach every family that needs our help and to offer them the very best choice of care. Did you know that every year we need to raise £5m to keep our doors open and only around 20 percent of our income comes from government sources? The rest has to be raised through fundraising activity. 

Our services include short overnight stays and community breaks at home or in the hospice. We also support the whole family from diagnosis with our multi-disciplinary Family Support team who provide counselling, sibling support groups, music therapy and much more. Our care team supports these families in our modern, purpose built building. All our rooms/bedrooms have a homely feel. We have a sensory room, spa pool, cinema room and six acres of gardens. 

We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.

The role

As part of re designing our services, we are currently seeking three children’s nurses with post registration experience, to join our In House Care Team. You will be working as part of a supportive team consisting of Team Leads, Nurses and care support workers and allied health professionals. Working as part of a team you will provide a high standard of holistic care and be able to balance opportunities for children to experience play, social interaction and learning alongside managing the diverse nursing needs of the children staying with us.

We are looking for resilient, enthusiastic individuals who want to deliver high quality, evidence based paediatric palliative care.

From 1st April 2022 all direct care provision and/or close contact roles at Bluebell Wood Children's Hospice require full COVID vaccination as a Condition of Deployment. The role of Nurse falls into this category. 

The requirements

To fulfil the role effectively you must be NMC registered and have relevant clinical experience and be able to work flexibly and collaboratively across the care services.

Closing Date: 24 April 2024
Ref 6669

Are you ready to make a difference? Are you passionate about driving positive change and impacting lives? Join us as our Fundraising Executive - Direct Engagement to ignite change with heartfelt conversations. You will have an opportunity to transform lives, one meaningful interaction at a time.

About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you
As our Fundraising Executive - Direct Engagement you will play a pivotal role in our fundraising strategy. You will support our Direct Engagement Managers, to lead multi-channel campaigns, focusing on both Face to Face and Telemarketing initiatives. With an 80% allocation to Face to Face and 20% to Telemarketing, you will be at the forefront of our growth trajectory.

In this role, you will:

• Assist the Direct Engagement Managers in crafting compelling campaigns to drive donor acquisition and income targets.
• Seamlessly navigate between Face to Face and Telemarketing activities, ensuring campaign cohesion.
• Coordinate the delivery of fundraising materials across various acquisition channels.
• Maintain meticulous records of campaign activities, generating insightful reports for performance evaluation.
• Champion supporter insight and data analysis, driving continuous improvement in acquisition outputs.
• Ensure fundraising activities comply with legislation and best practices, maintaining our fundraising compliance program.

To be successful, it is important that you have:

• Proficiency in fundraising regulations, with a knack for resolving day-to-day issues.
• Strong project management abilities, delivering complex projects on time and within budget.
• Experience in acquiring new donors through external fulfilment agencies.
• Expertise in monitoring and analysing campaign targets, results, and KPIs.
• Demonstrated proficiency in conducting mystery shops, shadowing site visits, and call listening.
• Track record in developing and delivering materials, as well as training sessions.
• Aptitude for utilising data insights to drive strategic decisions and manage budgets effectively.

What we offer you:

• A diverse, unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills and create your own scope to make change within one of the world's leading international charities.
• An organisation that believes in innovation and a diverse set of brilliant colleagues who are both experts in their fields and collaborators and supporters of innovation.
• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working: 
The majority of our roles can be performed remotely in the UK, However, for this role, you will be required to work from our Farringdon Office- London on average 1 day a week, some weeks this might be slightly more, some weeks could be slightly less. Please note that travel costs to your contracted office will be at your own expense. This role will require you to visit teams throughout the UK in line with our compliance programme, costs of which will be covered by SCUK.
Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

F2F Fundraising Performance Coach

Salary: £30,000 + Car Cash Allowance

Working Hours: 37 Hours Wednesday to Sunday. Weekend Working.

Location: There are 3 roles to be based in different locations. The locations are East & West Midlands, London or North West & Yorkshire & South East. Please follow the link provided to apply for the role with your desired base location. 

Full UK Vaild Driving License Essential 

The Canal & River Trust is a charity entrusted with the care of over 2000 miles of canals, rivers, docks and reservoirs in England and Wales. These historic, natural and cultural assets form part of the nation’s strategic and local blue-green infrastructure network, linking urban and rural communities as well as habitats. Our waterways contribute to the health and well-being of local communities and economies, creating attractive and connected places to live, work, volunteer and spend leisure time. They also play an important role in mitigating the impact of climate change and provide valuable habitats and much-needed biodiverse corridors for wildlife.

We are currently recruiting for a F2F Fundraising Performance Coach's. The purpose of this role is to support the delivery of excellent fundraising results and fundraising compliance standards and specifically the delivery of performance improvements in our F2F fundraisers through coaching, training, and continuous development. The role will also involve direct fundraising where you will be expected to meet a personal target.

Key Accountabilities:

• Responsible for coaching the performance of multiple teams in the region that will consist of lone workers, pairs of fundraisers to bigger teams as the income plan increases.
• Responsible for an individual fundraising target and set of KPI’s that include inspiring people to become long-term monthly donors, generating income through contactless one-off donations and acquiring newsletter prospecting sign ups in a range of locations including residential door-to-door, town and city centres, private venues, and events and more commonly on our private land, the canal and river Towpaths.
• Acting as a hands-on fundraiser who leads by example, delivering fundraising income through signing up Friends and generating contactless income whilst demonstrating the Canal & River Trust ‘s values and behaviours.
• Generating income and being present on-site to visit fundraising teams, fundraise with them, cover sickness absence, coach performance, provide training & development of fundraisers, reinforce our culture of health & safety, embed compliance standards.
• Provide phone coaching and in-person coaching of fundraisers to support meeting their targets and KPI’s and in individual cases working with fundraisers to improve their results from their current level of performance to the required standard by equipping them with the technical and psychological training to work to their very best.
• Identify training requirements and deliver on and off field training and coaching to grow income.
• Apply the highest standards of professionalism integrity, work ethic and follow the Trust’s code of conduct consistently the core values of Excellence, Caring, Open, Local, and inclusive.
• Undertake mystery shopping, observations and internal quality control auditing of values, behaviour, and fundraising technique.
• Support and deputise for the Regional F2F Fundraising Manager by providing cover when they are on leave to support the regional strategy of inspiring new supporters and generating income through contactless giving to the F2F Fundraising programme. This includes taking responsibility for the regional fundraising targets and KPI’s.
• Working with our partner recruitment agency to arrange interviews, send out communications to candidates and sit on the interview panel with the aim of recruiting and onboarding new F2F fundraisers into the F2F programme.
• Support the delivery of performance incentives and setting up/editing teams on Evergiving and the rota.
• Provision of daily reports of observations and actions taken, areas of success, results for that day and areas of training and development identified.
• Process all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
• Carrying out Daily Compliance training, Charity conversation, case for support and storytelling practice and Health and Safety training sessions as per directed by the Regional F2F Fundraising Manager.
• Manages feedback and complaints in a professional manner and follows the complaints process and communicates details to Regional F2F Fundraising Manager so it can be addressed in a timely and efficient manner.

Knowledge, Experience & Skills:

• Driver’s License is essential (requirement for Business insurance)
• Performance management and coaching qualifications are desirable.
• Training qualifications are desirable.
• Knowledge and experience of working within the CIOF, Fundraiser regulator code of practice.
• Significant experience of working in face-to-face fundraising industry.
• Track record of successful individual fundraising and Team leading, meeting performance targets and KPI’s.
• Experience of increasing income through performance coaching of fundraisers.
• Experience of interviewing and recruiting fundraisers.
• Experience of training and developing fundraisers.
• Experience of mystery shopping and leading on delivering performance incentives.
• Ability to work to self-managed targets.
• Ability to be adaptable and flexible to support a geographical region of the network.
• Quick and agile approach to reacting to problems or challenges.
• Confidence to approach the public, storytelling and making an ask for funding.
• Ability to use IT systems, such as an I-pad and contactless devices proficiently.
• Good writing and IT skills to support the analysis of performance management.

DBS

As this role is on the Rehabilitation of Offenders Act 1974 Exception Order applicants must state the details of any cautions or convictions whether spent or unspent on the self-disclosure section of the application form.

This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, a Criminal Record check will be undertaken by the successful candidate prior to employment.

A criminal record is not necessarily a bar to employment with us. HR will advise and decisions made on a case by case basis.

We have an exciting opportunity for you to join our busy events team as an enthusiastic Challenge Events Officer. You will join us on a permanent basis working 35 hours per week and in return, you’ll receive a competitive salary starting at £30,781.96 per annum, plus excellent benefits.

Please note, the ideal candidate for this role should be located within a reasonable distance of our National Cat Centre in East Sussex and ideally be based there at least once a week, however we are open to flexibility around this for the right candidate.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Cats Protection has ambitious plans for growing our challenge events over the coming years and this role is essential to help support this growth and development. You will work within a passionate and motivated team to develop and deliver our challenge event portfolio and steward our event participants to meet their fundraising and personal challenge goals.

Responsibilities of our Challenge Events Officer:

As our Challenge Events Officer, you will lead on and develop a portfolio of events and an innovative product pipeline to acquire, convert and retain engaged supporters through excellent supporter stewardship, contributing to both the Community & Event team and Income Generation department objectives. This role relates specifically to individuals and teams participating in third party and/or hosted challenge events.

You will grow sustainable net income through the daily management and development of our challenge events programme, working in collaboration with other members of the Community & Events team, income generation teams and wider internal and external stakeholders.

You will develop and produce supporter materials and provide exemplary bespoke support to all event participants.

What we’re looking for in our Challenge Events Officer:

• experience of supporter stewardship within a fundraising and/or events capacity
• experience of copy writing, asset management and gathering compliant case studies from supporters
• proven track record of achieving income and acquisition/conversion and retention growth against agreed targets
• knowledge of using digital channels to steward and communicate with supporters including email, online relevant channels, social media, SMS and mobile
• excellent organisational skills, with the ability to work agilely, meet deadlines and make decisions under pressure
• target driven with excellent numeracy skills and ability to analyse data to report on performance
• an understanding of compliance within events fundraising

What we can offer you:

• salary of £30,781.96 per annum
• 25 days annual leave (pro-rated from your start date), increasing by one day for each completed year of employment up to an additional maximum of five days
• flexible working hours
• contribution pension scheme with an option for pension salary exchange 
• life assurance scheme
• access to a range of health benefits
• employee assistance programme

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Join us as our Challenge Events Officer and know you are helping to make a real difference to cats and kittens across the UK!

Closing date: 24th April 2024

Virtual interview date: 7th May 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

At the core of RABI’s mission is the commitment to address the individual needs of farming people.  We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person.

You will be part of a wider Volunteering team responsible for developing our approach to volunteering and engaging stakeholders and partners through local events, shows, talks etc.

We currently involve approximately 500 volunteers who help raise funds and awareness of RABI within local communities.  Most of our volunteers are linked to one of our 40 county committees across England & Wales.

You will take the lead for volunteering across a range of projects including the development and implementation of new volunteering systems and processes and the piloting of a new volunteer ambassador programme.  The role also includes the line management of the Volunteering Projects Co-ordinator. 

Key responsibilities:

Volunteering systems & processes

• As the lead ‘subject matter expert’ for volunteering, you will lead on the implementation of new volunteering systems & processes across RABI.  This includes making decisions to support system development, testing, communications and training for users.
• Work closely with the National Volunteering Manager and the team of Regional Managers, to ensure they are equipped and supported to make best use of the new systems. 
• Work with the Head of Volunteering and Volunteering Projects Co-ordinator to ensure the appropriate processes and policies are in place to support good practice and an accessible and inclusive volunteering experience.
• Lead on the evaluation of new systems & processes for volunteering and agree clear recommendations / priorities for future development.

Diversify and expand volunteer offer

• Lead on development and implementation of new volunteer roles – including the introduction of community and corporate ambassadors.
• Work with a range of stakeholders to clarify priorities for future development for new types of volunteering – from flexible, micro roles, to more formal roles such as volunteer ambassadors. 
• Develop and agree approach to volunteer recruitment, engagement and development – to support ambassadors and other roles.
• Put in place a clear development plan for ambassadors – including opportunities to come together, collaborate on future content and training etc.
• Manage and evaluate pilots – gathering evidence to inform future development. 
  

Volunteer learning and development

• Understand volunteer learning and training needs and organisational requirements to inform future development. 
• Lead the introduction of new learning systems, volunteer portal and content to support volunteer training and development – to ensure volunteers feel supported and we are meeting appropriate safe and legal obligations.
  

Volunteer communications and recognition

• Work with Head of Volunteering to improve volunteer communication – including volunteer forums and newsletters. 
• Lead on improvements to informal and formal recognition of RABI volunteers / county committees – including introduction of long service awards and involvement in national initiatives such as Volunteers Week and Big Help Out.

Team management and leadership

• Work closely with the Head of Volunteering, National Volunteering and Senior Regional Managers to set direction, make decisions and engage the wider team.
• Manage the Volunteering Projects Co-ordinator, setting clear goals and supporting their development.
• Work with the wider Volunteering team and other departments, to support and embed the volunteer journey and good practice in volunteer management.

General

• Comply with RABI’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
• Take responsibility for professional development, working with your line manager to identify training that will support growth in the role.
• Promote the Charity’s work. Attending external meetings and events in agreement with your manager. 
• Perform any other reasonable task as required by your manager. 

Person Specification:

Essential

• Affinity, understanding and demonstration of the goals and objectives of RABI.
•  Project management & leading change – experience of managing projects across an organisation and working with different stakeholders to support change – ideally related to volunteering.
• Volunteer management – very good understanding and experience of volunteering development and management good practice. 
• Learning and development – experience of supporting people’s development and confidence through provision of guidance, e-learning.
• Previous people management experience – including setting goals and managing performance. 
• Communications & interpersonal skills – ability to engage and build strong relationships with a range of stakeholders through good communications.
• IT & digital systems – experience of using and supporting others in use of CRM and similar systems.
• Be resilient and open to change in a developing department, and able to adapt to those changes.
• A positive and creative approach to work.
• Self-motivated and confident in working both independently and in a team environment.
• Ability to manage time effectively, prioritise workload and plan ahead.
• A full UK driving licence.

Desirable

• Experience of managing and developing a volunteer ambassador programme.
• Experience of using and supporting others in use of MS Dynamics. 

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI. Full training and support will be provided for the right candidate.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.