Deptford, Greater London
32,000-35,000 per annum depending on experience
Contract, Full-time
Job description

Job title: Senior Advice Worker      

Department: Operations

Reporting to: Head of Operations

Salary:  32,000-35,000 per annum depending on experience

Contract: Fixed term 12 month contract

Location: Deptford (Remote working during Covid-19)    

Closing date: Tuesday 7th July 2020 at 12 pm

Interviews: Tuesday 14th July via Zoom

Hours:  37.5 hours per week

Annual leave: 25 days plus 8 Statutory Bank Holidays.


The Role

We are looking for a talented and ambitious individual to join our friendly team at the 999 Club to deliver an advice and advocacy service whilst assisting with gaining and maintaining AQS Accreditation for the Service.  This will involve working closely with both the team internally and externally with other local organisations.


This is an exciting opportunity for an experienced and skilled person who is confident and capable in taking the lead in this integral role.

You will be supported by the Head of Operations and will have autonomy in the lead, development and delivery in the area of advocacy, welfare benefits, housing and advice service.

About you

The ideal candidate will bring a wealth of experience of successfully supporting homeless or vulnerable people in a high quality customer focused advice service. They will be outcome focused, will build excellent working relationships with colleagues and stakeholders to increase the capacity of advice and advocacy for the clients using the service. In addition, will possess the skills to supervise and direct the day to day provision of advice by other staff and volunteers.


As we are a small team, a team-player attitude is a must, as well as a positive and can-do approach.
If you have excellent written skills, a natural ability to work across departments, and determination to succeed, we would like to hear from you.


About the 999 Club

The 999 Club is a small, community charity of 16 staff making a big impact on ending rough sleeping in Lewisham. 

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.



How to apply

Please upload your CV/supporting statement detailing how you meet the Job description and person specification.


Key Objectives/Responsibilities

To oversee the delivery of a quality Advice and Advocacy Service specialising in the following:

Welfare Benefits


Deliver an effective Advice service


To ensure that Advice and Advocacy clients are comprehensively assessed in a timely fashion

• To ensure that clients are given accurate information in order that they are able to make their own decisions

• To ensure that the Advice and Advocacy service is boundaried and professional and does not create dependency

• To oversee and ensure the quality of documentation for appeals. This does not include attendance at Tribunals or appeal panels


Develop and maintain organisational advice capacity

• To lead by professional example and act as a day to day resource for frontline workers and volunteers

• To carry out regular individual supervision meetings that includes monitoring the quality of casework, files and record keeping and ensuring that cases are allocated taking account of the skills and interests of staff and volunteers as well as workload

• To assist the Senior Management Team with the recruitment of Advice staff and the Volunteer Coordinator with the recruitment of Volunteers

• To contribute to staff training and development by providing written reference materials, contributing to team meetings and running workshops to meet the needs of the service

Monitoring and Evaluation

To make sure Advice staff and volunteers are keeping accurate records on INFORM

• To assist with reporting requirements and funding applications by providing data and evidence as requested

• To monitor and review the service annually and to develop effective client feedback methods to contribute to this



• To be aware of and compliant with The 999 Club’s Policies and Procedures and to guide front line workers and volunteers in working safely within them

• To be responsible for maintaining confidential case records and ensuring that files are stored safely for the legal minimum

• To represent the 999 Club and the Advice service at external meetings and forums and to ensure that the organisations services are publicised and understood in the wider arena

To form part of the out of hours duty on-call rota

Person Specification

• Experience of providing quality advice in a professional setting

• A willingness to lead by example and support others to do so through both an informal and formal supervision process.

• Excellent listening skills with the ability to ask the right questions and probe in order to diagnose the problem.

• An understanding of the difference between the creation of dependence and independence and the ability to oversee a service that delivers the latter

• Organisational skills and the ability to multi task and meet agreed timeframes

• Experience of updating own and others knowledge in relation to changes in Benefit and Housing Law.

• IT literate with the ability to collect information, input data into the 999 Database, maintain comprehensive records, communicate effectively using emails, writes letters and produce reports

• Networking skills and the ability to build and maintain positive working relationships with internal and external stakeholders and partners.

Other Requirements

In possession of, or willing to apply for, Enhanced DBS

In the selection and interview process, we will be assessing candidates against the following competencies:





Refreshed on: 28 June 2020
Closed date: 07 July 2020
Tags: Advice, Information, Management