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West London Mind, Hounslow (On-site)
£21,549 per year
Seeking an experienced mental health professional to join an exciting new project, supporting those with gambling harms and affected others.
Posted 1 day ago Apply Now
Top job
West London Mind, Hounslow (On-site)
£29,000 per year
Seeking an experienced mental health manager to join an exciting new project, supporting those with gambling harms and affected others.
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Top job
Single Homeless Project, London (On-site)
Starting at £29,822.41 and rising incrementally to £32,034.46 per annum
Help turn housing into something young people can learn from, build confidence in and use as a stepping stone towards independence.
Posted 1 day ago
Make-A-Wish UK, Reading, Berkshire (Hybrid)
£30,124 pro rata £17,097.41 per year for 21 hours
Posted today
Mission Aviation Fellowship UK, Folkestone, Kent (Hybrid)
£32,510 per year FTE Pro Rata)
This is an exceptional opportunity for a research and data professional to use their analytical expertise to help uncover opportunities.
Posted today
Cavernoma Alliance UK, Remote
£48,000 - £51,000 per year
Posted today
Age UK Coventry & Warwickshire, Coventry (On-site)
£63,099 per year
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Hampshire & Isle of Wight Wildlife Trust, Hampshire (On-site)
£21,700 per year
Posted 1 day ago
Page 1 of 10
Thatcham (On-site)
Up to £26936 per annum
Full-time
Job description

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

What is a Customer Service Advisor at SNG?

Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.

We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role

The Role:

This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.

You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.

After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.

Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week

What we look for:

  • People with great customer service skills who can listen well.
  • Our calls can be complex and difficult so you need to be resilient.
  • Good computer skills. You will use many systems while talking to our customers.
  • The skill to turn problems into solutions.
  • Empathy and a desire to help people.
  • The ability to connect and talk with colleagues across the business.
  • Many customers call about repairs, so knowing what can go wrong in a home is helpful.
  • We need people who stay calm and confident when helping with emergency calls.

Organisation
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Refreshed on: 09 June 2026
Closing date: 16 June 2026 at 13:48
Job ref: JR362
Tags: Advice / Information