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Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.
Main Responsibilities
Supporter care and administration
Supporter communications and relationship building
Teamwork and collaboration
Supporter care compliance
Person Specification
Knowledge and experience
Skills, abilities, and behaviours
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting over 15,000 young people to access competitive courses, apprenticeships, and careers in the UK’s leading professions.
The University Access and Digital (UAD) Programmes Assistant will provide core operational support to the UAD team. The role will support programme set-up, student applications, digital content, events, data processes and student communications across Sutton Trust Online, UK Summer Schools, Teacher Champions and other programme activity. The postholder will support the smooth running of core programme processes, maintain accurate records, support clear communication with students and partners, and provide reliable administrative support to the wider team. The role will suit someone who is highly organised, confident working with data and systems and able to work across several programme areas at once.
The role sits in the University Access and Digital team within the wider Programmes team. The postholder will be line managed by the Senior Programmes Manager: University Access and will work closely with colleagues across University Access and Digital.
Main duties
Events and programme delivery
Assisting in the delivery of online and in person events for students, parents/guardians, and teachers across UAD programmes. This will include organising logistics, providing technical support, tracking attendance, supporting follow up activity and encouraging student engagement.
Supporting Programme Managers to coordinate logistics and student communications for programmes, activities and events delivered online and in person.
Supporting UK Summer Schools delivery, including student communications, partner liaison, logistical planning, student data, safeguarding administration and in-person or residential delivery where required.
Providing cross-programme support where agreed with the line manager and aligned to University Access and Digital priorities.
Student and Stakeholder Communications
Managing student facing inboxes and responding to routine queries from applicants, programme participants, parents/guardians, and teachers.
Triaging more complex queries and escalating safeguarding, complaints or welfare related cases in line with internal processes.
Creating, uploading, updating and quality assuring content on Sutton Trust Online, including checking copy, links, forms and student facing pages.
Supporting the Communications Team to update and develop content on the Trust’s website, marketing materials and newsletters.
Liaising with external stakeholders to support logistical and administrative elements of programme delivery.
Applications, administration and data
Supporting applications to programmes and activities including using central data systems, checking applicant information, preparing student lists, supporting eligibility checks and sharing accurate information with internal and external stakeholders
Maintaining accurate application, programme, engagement and communications data on Salesforce and other relevant systems.
Supporting onboarding for new student cohorts including student lists, welcome communications, platform access and follow up with students who have not completed key steps.
Supporting data quality checks, exports, feedback surveys and routine analysis for programme delivery, reporting and evaluation.
Assisting in the design and delivery of administrative processes to support high-quality programme delivery throughout the student lifecycle.
Helping to improve repeatable administrative processes by identifying recurring issues, documenting processes and suggesting practical fixes.
Providing administrative support for internal and external meetings and training days including travel and room booking, taking minutes and logistics.
Person Specification
We welcome applications from individuals who have experience in:
Has enthusiasm for and experience of working with young people from diverse backgrounds
Has a high degree of initiative and the ability to take responsibility for projects with support
Is organised and efficient with the ability to prioritise when working across multiple projects with competing deadlines
Is adaptable and a quick learner
Understands the importance of accurate record keeping and processes
Working within or an understanding of the not-for-profit sector
Excellent verbal and written communication and strong analytical skills
High attention to detail and confidence working with data, spreadsheets and CRM or database systems
Ability to follow processes accurately while also spotting where processes could be improved
We are also looking for an individual who:
Has knowledge and experience of the higher education and/or education sectors
Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
Is sympathetic to the aims of the Trust and its mission to address educational disadvantage
Personable, flexible and discreet; able to fit into a small team
Able to create engaging content in a variety of forms
Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
Contract: Full-time, Permanent
Salary: £30,800-£31,500
Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.
Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
A DBS check may be required
Interviews
Applications should reach us by 10am, Tuesday 22nd June, with interviews being held at our London offices on Thursday, 2nd July.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
Volunteering Assistant
Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job Summary for Volunteering Assistant
The Volunteering Assistant supports the Head of Volunteering in delivering the organisation’s strategy by strengthening volunteer management, engagement, and development. Working across departments, the role ensures smooth day-to-day volunteering operations, supports both volunteers and role managers, and contributes to projects that enhance the overall volunteer experience.
Key responsibilities
For more information on responsibilities and person specification, please refer to the job description attached.
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory, basic or enhanced disclosure from the Disclosure and Barring Service (DBS - UK), (PVG – Scotland) or Access (NI) dependent upon the role. There is no cost to you and will be processed on your behalf.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
Liberty is seeking an experienced, dynamic and ambitious Individual Giving Manager to implement a recently adopted individual giving strategy, lead a fast-paced team, and drive forward the next phase of increased public fundraising.
We are looking for someone experienced in digital communications and conversion, excited by the chance to work across a range of human rights issues, and who brings solid experience in leading a team.
Our current priorities are to maximise the success and profitability of supporter acquisition and conversion (mostly digital), forming tailored, data-driven supporter journeys (online and offline), creating a culture of testing, evaluating and optimising, and delivering engaging, integrated fundraising campaigns based on Liberty’s public campaigning and legal cases, and the investigative journalism of Liberty Investigates.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum office attendance of between one and two days per week in the Westminster office, depending on contracted hours.
The deadline for applications is 9am Monday 15 June 2026
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held online on Thursday 2 July 2026 and Friday 3 July 2026.
Second round interviews will be held in the office on Monday 13 July 2026.
Liberty challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.
The client requests no contact from agencies or media sales.