Jobs for the Social Welfare sector

Here at HomeStart Camden & Islington, we are a small team that consist of three Family Liaison Managers (FLM's).  FLM's play a key role as the main point of contact between families, volunteers, referrers and the organisation.

Working in the local community and family homes, this is a hybrid role between the office in Kentish Town and home working.  The postholder will manage a caseload of families and oversee volunteers providing direct peer support to families in their homes and within the community. You will contribute to the recruitment, training of volunteers and lead on their supervision.  You will build positive relationships with partner agencies and help ensure families receive timely and appropriate support.

This is a varied and rewarding role requiring strong organisational skills, sound professional judgement, and the ability to work both independently and collaboratively.

Location: Hybrid / Community based South West
Hours: 35 hours per week, Monday to Friday

Hearing Dogs for Deaf People is looking for an experienced and enthusiastic Dog Training Manager in and around the South West of England.

The role of the Dog Training Manager is to support the development and training of Hearing Dog puppies to become future life changers.

From 8 weeks of age, puppies enter their training journey to be nurtured and cared for by their volunteer puppy trainer. The Training Manager supports the work of the team responsible for the training of these dogs, ensuring the best possible standards are achieved with each and every dog.

Training Managers form a vital part of the Services department, they provide leadership for the regional teams and are responsible for the quality standards, productivity and efficiency of the dog training pipeline.

We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people.

You will need resilience and a high degree of efficiency to be a successful Dog Training Manager and hold a full clean UK driving licence.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For further information and to apply, please visit our website via the apply button.

Closing date: 3rd July 2026.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

About the role

You will play a crucial role in making sure our volunteer-focused Learning and Development function runs smoothly and effectively. You will be the first point of contact for learning and development queries, helping volunteers and colleagues resolve issues. You will be responsible for managing the full learner journey, from booking through to completion, ensuring a positive experience and identifying improvements when this is not the case.

You will build strong experience in a Learning and Development operational role within a national volunteer network. You will develop skills in problem solving, service improvements and stakeholder management. You will also gain exposure to SSAFA’s Learning Management System and to general system and process design.

You will have the opportunity to improve the volunteer learning experience by streamlining processes and communications and help to shape how learning is promoted and accessed, as well as supporting the delivery and access to a variety of training events.

This is a varied role with the chance to support volunteers who make meaningful differences to beneficiaries lives each day.

About the team

You will join a supportive, collaborative team focused on delivering high quality training with a strong mix of skills across training design, delivery, digital learning and operations. A team that values ideas, continuous improvements and practical solutions.

About you

You will bring a mix of organisational, people skills and a proactive mindset. You will bring a problem solving approach, with the ability to improve process and learner experience, strong organisational skills and the ability to manage competing priorities. You will have experience in Learning and Development, events, administration or similar activities.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

Download the full job description on our Applied page.

Click here to view the benefits SSAFA has to offer.

If you have any queries or would like to speak to someone about this role, please contact Eilidh Chown for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

Click on 'Start your application' now.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 15 June 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 24/25 June 2026

Maternity care in England causes harm. We are working to change that, and we need facilitators who are ready to hold that conversation with honesty, courage and care. White Ribbon Alliance UK is building a pool of freelance facilitators to co-deliver Free From Harm, our programme on obstetric violence, birth trauma and rights-based practice.

About White Ribbon Alliance UK

White Ribbon Alliance UK advances sexual and reproductive health and rights by centring wellbeing, human rights and equity. Our primary focus is on improving experiences and outcomes in maternity and perinatal care. We work with maternity professionals, pregnant and birthing people, and communities to strengthen rights, safety, equity and accountability across the system.

About Free From Harm

Free From Harm is our training programme on obstetric violence, birth trauma, informed consent, respectful maternity care and rights-based practice. It supports maternity professionals and related practitioners to recognise harm in perinatal care, understand how discrimination and power shape people's experiences, and strengthen safer, more respectful and more accountable practice.

The opportunity

As Free From Harm grows, we are building a pool of trusted freelance facilitators to co-deliver the programme to participant groups across England.

This is a self-employed contractor opportunity, offered on an assignment-by-assignment basis from August 2026. The day rate is £250. In addition, facilitators may earn affiliate commission of 20% of the relevant booking value where a booking is directly attributable to them through an agreed referral or sales route. This gives facilitators with existing networks in maternity, midwifery, NHS, public health or related sectors the opportunity to increase their earnings beyond the day rate. Any commission arrangement will be confirmed in writing.

Joining the pool does not guarantee minimum work or continuing engagement. Each assignment will be agreed in advance, including dates, location, preparation expectations and fees.

Who we are looking for

We are looking for facilitators who can hold complex, emotionally honest and sometimes challenging conversations with care, clarity and courage.

You may have come to this work through facilitation, maternity advocacy, midwifery, doula work, clinical education, community organising, activism, public health, reproductive rights, lived experience or another route entirely.

We are especially interested in people who bring:

• Knowledge of obstetric violence, birth trauma, informed consent and respectful maternity care
• Understanding of trauma-informed practice and psychological safety in group settings
• A genuine anti-racist, anti-discrimination and intersectional approach
• Experience facilitating groups where difficult, activating or sensitive material arises
• Confidence naming harm, power, coercion and structural causes clearly and directly
• Co-facilitation experience, including joint planning, delivery and debrief

You do not need to have followed a traditional professional route. We value lived experience, community knowledge, advocacy and activism alongside formal training and professional experience.

Our values

WRA UK is an unapologetically feminist, anti-racist and inclusive organisation. Equity, dignity and justice are not aspirations for us. They are the foundation of everything we do.

We strongly welcome applications from people who are Black, Asian and otherwise racially minoritised, disabled, LGBTQ+, or from communities underrepresented in sexual and reproductive health and the charity sector.

Key details

• Engagement type: Self-employed contractor, day-rate basis
• Day rate: £250 per day, plus 20% affiliate commission on eligible bookings
• Location: Home-based preparation, with online and in-person delivery across England as agreed
• Start date: Rolling from August 2026
• Eligibility: Applicants must have the right to work in the UK and be resident in the UK throughout any engagement
• Deadline: 5pm BST on 30 June 2026

How to apply

Free From Harm Facilitator Application

Please include:

1. Your CV or consultant profile, maximum 2 pages. You are welcome to include links to examples of your work, such as a website, recorded sessions or talks, blogs, podcasts, learning resources, public writing or relevant campaign work.

2. A 3-minute video explaining what makes you well-placed to facilitate Free From Harm, or a 1–2 page written document if you would prefer not to record a video.

We are looking for concrete examples from your real work, not general statements of values or commitment. We are especially interested in your experience of facilitating trauma or harm-related material, co-facilitation, and how an anti-racist and intersectional lens shows up in your practice.

Shortlisted applicants will be invited to a conversation with WRA UK. We will ask shortlisted applicants to discuss a real facilitation example, respond to a scenario and provide references or examples of previous work.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Learning and Development Officer 
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £27,526 per annum (with annual salary increments for the first three years)
Location: Belfast BT15 + Northern Ireland / Newton Abbot TQ12 + Devon / Sheffield S1 or Remote UK homebased.

The Vacancy

We are looking for a talented Learning and Development Officer to join our team.

As our ideal candidate, you will have experience of developing, delivering and evaluating the impact of learning events (primarily online) to support learning and continued professional development.

The core participants in our learning activities are practitioners and managers in social care and related services so experience in this learning and professional development context will be an advantage. You will be an organised, positive and IT-literate professional. You will use your understanding of workforce development and learning and your knowledge of social care (or related sectors) to develop content, interactive session structure and resources.

You will be enthusiastic, self-motivated and used to collaborative working. You will have the communication skills to inspire, influence and engage others. Above all, you will share our passion for helping others to use evidence to improve the lives of people of all ages.

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across adults’ and children’s social care, health, criminal justice, and higher education, supporting evidence-informed approaches to improve policy, services, and outcomes for people of all ages. By bringing together research evidence, practice wisdom, and lived experience, we collaborate with professionals and experts to develop tailored resources, learning opportunities, and specialist support that meet the needs of our partners.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Winter Holiday Closure & Break
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Employee Assistance Programme

Closing date: 8am, Wednesday 17th of June 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Help build the future of advice services in Barking & Dagenham

Citizens Advice Barking & Dagenham is looking for an enthusiastic and organised Volunteer Coordinator to lead the recruitment, training, development and support of our volunteers.

Volunteers are at the heart of everything we do. This is an exciting opportunity to shape and strengthen our volunteer programme, helping local people gain skills and confidence while ensuring residents continue to receive high-quality advice and support.

You will lead volunteer recruitment and onboarding, coordinate training and development pathways, support volunteer wellbeing and retention, and work closely with managers to build a skilled and resilient workforce.

We are looking for someone who has:

• Experience coordinating volunteers, training or workforce development
• Strong organisational and communication skills
• Experience supporting people from diverse backgrounds
• A commitment to inclusion, learning and personal development
• The ability to build relationships with community organisations, colleges and local partners

Experience within the Citizens Advice network would be an advantage but is not essential.

What we offer

• Salary of £37,134 per annum
• 33 days annual leave including public holidays
• 3% employer pension contribution
• Flexible and hybrid working arrangements
• Ongoing training and professional development
• The opportunity to make a real difference in one of London's most diverse communities

Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.

Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026

Lead advice services that change lives

Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities.

Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.

The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.

We are looking for someone who has:

• Significant experience within Citizens Advice or a comparable advice organisation
• Experience managing complex advice services, projects or programmes
• Strong leadership and people management skills
• Experience monitoring performance and delivering funded contracts
• The ability to develop services, build partnerships and identify new opportunities
• A commitment to equity, inclusion and access to justice

This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.

What we offer

• Salary of £42,771 per annum
• 33 days annual leave including public holidays
• 3% employer pension contribution
• Flexible and hybrid working arrangements
• Ongoing professional development
• The opportunity to influence the future of advice services in Barking & Dagenham

Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.

Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026

Salary: £46,916

Location: London Diocesan House, Causton Street.

Contract type:  12-month fixed-term contract, Full-time (will consider job share, part time split 0.4/0.6 or 0.5/0.5), 35 hours per week

Closing date: 12 June 2026

Interview date: 25 June 2026

This role offers the opportunity to support and develop social action and social justice work across the Diocese of London. Working as part of the Compassionate Communities team, the postholder will help churches and communities respond to local needs by connecting, equipping and resourcing them to grow their impact.

The role involves working across a wide range of social action themes, supporting partnerships, training, events and engagement activities. It also includes helping to communicate and share the work churches are doing across local communities and contributing to wider diocesan priorities.

Job Summary

The Social Action Lead supports the development of social action and social justice work across the Diocese of London. The role works closely with churches, diocesan teams and external partners to support community engagement, strengthen partnerships and help deliver initiatives responding to local needs and challenges.

Job responsibilities

· Support churches and communities with advice, resources and connections relating to social action and social justice

· Develop and support diocesan training and engagement activities across key social action themes

· Organise and contribute to events, meetings and partnership activities

· Build and maintain relationships with churches, charities and external organisations

· Contribute to communications, presentations and sharing examples of good practice

· Support diocesan priorities relating to compassionate communities and social justice initiatives

Please refer to the attached Job Description for the full details on the main responsibilities.

Person Specification

· Qualification or experience in social action, social justice or poverty alleviation

· Experience building relationships with a range of organisations and stakeholders

· Strong organisational, communication and event coordination skills

· Ability to write clear content for public communications and briefings

· Ability to support and encourage theological reflection within the work

· Strong collaborative working skills and ability to respond flexibly to changing priorities

· Right to work in the UK

· This role will not require a DBS check

Please refer to the attached Job Description for the full details on Person Specification.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured
• Up to £100 for eye test and contribution to spectacles
• Two additional paid days for community volunteering

To apply:

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year.

Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.

Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.

We are looking for an enthusiastic, committed, and confident person to join our small, team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.

Applicants need to:

• Be competent and confident in using IT, and specifically using IT applications and resources on websites.
• Have clear and accurate communication skills, both spoken and written.
• Be able to listen, understand and use information.
• Be able to work in a team, be organised and manage time effectively.
• Be open to utilising emerging technologies and understanding its impact on recruitment.
• Be confident in working towards performance targets.
• Be able to recognise the limits and boundaries of the role.

A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.

The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.

Closing date:Sunday 14th June 2026 at 5pm

Interviews:TBC
Please note interviews will be held face to face

Location: Hybrid / Community based Luton & Hitchin
Hours: 35 hours per week, Monday to Friday

Hearing Dogs for Deaf People is looking for an experienced and enthusiastic Dog Training Instructor in and around the Luton & Hitchin area.

Working as a Dog Training instructor, you will be fully responsible and accountable for overseeing the entire training lifecycle from puppyhood to the moment they qualify as a Hearing Dog. This is a highly rewarding role where you can directly impact a person’s life. 

Key Responsibilities

We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people

You will need:

• resilience and a high degree of efficiency to be a successful Dog Training Instructor
• a full, clean UK driving licence

If this sounds like you, then we would love to hear from you.

About Hearing Dogs for Deaf People

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For further information and to apply, please visit our website via the apply button.

Closing date: 1st July 2026.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

Can you make a real impact guiding individuals through their employment journey?

Employment Advisor
Contract type: Permanent
Working hours: Full Time - 37 hours per week
Salary: Circa £26,988 per annum
Location: Carlisle

About Us

Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About The Role

Join our dynamic Employment Team as a dedicated Employment Advisor, supporting individuals 1:1 on their journey into work, developing action plans, building skills, and driving positive outcomes in a fast-paced, community-focused environment.

Job Purpose

Working as a member of the Employment Team you will engage on a 1:1 basis with our employment programme participants, establishing and maintaining excellent relationships to understand and meet their individual needs. You will develop personal action plans which enable movement of these people towards and into further sustainable employment. You will work in a friendly, busy employment team environment to ensure programme performance targets are consistently achieved to meet requirements of the allocated contract.

We want someone like you with the confidence to positively engage and motivate people from a wide range of backgrounds. In your role you will work closely with the local community and employers, supporting referrals onto the programme and identifying employment opportunities. You will enable participants to develop valuable work based skills and gain knowledge. Your role will require you to be supportive and understanding, be able to deal with any issues that may arise confidently. You will have strong interpersonal skills and be able to adapt them pending on what you are dealing with, communicating at different levels as key in this role.

Closing Date: Wednesday 17th June 2026.
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Senior CPD and Learning Officer (Adults)
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £32,684 per annum
Location: Belfast BT15 + Northern Ireland / Newton Abbot TQ12 + Devon/Sheffield S1 or Remote UK homebased.

The Vacancy

Research in Practice has supported evidence-informed practice in adult social care for 21 years. We now have an exciting opportunity for a Senior Continuing Professional Development and Learning Officer to join our adult’s team.

This senior role is ideal for an experienced facilitator who has substantial experience in adult social care or related sectors. While the position requires engagement with, and understanding of, research it is not a primary research role.

The successful candidate will have experience designing and delivering programmes, whole day workshops, webinars, and other events for a range of audiences, including senior leaders. The role requires a strong understanding of research, policy, ethical and legal frameworks relevant to practice and the ability to translate complex evidence into accessible learning. Strong leadership, communication, and collaboration skills are essential.

We are keen to hear from potential candidates who have detailed expert knowledge of adult social care and related adult services; knowledge of learning theory and its application to the development of learning activities; experience of developing and facilitating all-day workshops and other learning programmes and events with social care professionals; experience of leading quality assurance of learning activities and ensuring the quality of the work of others; a commitment to developing the work of others and sharing learning; a personal commitment to diversity, equity and inclusion and anti-discriminatory practice, and in involving people with lived experience in effective, ethical and evidence-based ways; and experience of writing successful bids and tenders.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. This role is focused on our work with Adults. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Tuesday 30th June 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. 

Scope of Role

The Traineeship will last for 12 months. This role involves gaining practical experience by observing and participating in interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The role includes structured classroom-based learning, supervised practice, and mandatory secondments across partner advice agencies in London.

Key Responsibilities

1. Accurate, Effective, and Individually Tailored Advice

Work under supervision to observe and learn how to provide effective debt advice, including interviewing clients, researching options, and empowering clients to make informed decisions. 

2. Detailed Case Records

Assist in maintaining detailed case records, ensuring all work meets auditing and quality standards, and meets funder requirements. 

3. Training and Development

Complete a structured training programme within the six-month period, covering technical debt advice, client management, and financial regulations. During the initial training period, trainees will be expected to attend intensive classroom-based training and supervised learning activities four to five days per week. Additional training will be based on shadowing, on-site learning, tests, external training courses, etc.

4. Teamwork

Be an active member of the team, identifying opportunities for your development and contributing to collective goals. 

5. Travel

Travel across London is required, including attendance at partner organisations, advice sites, and mandatory secondment placements across London boroughs.

Following the initial training period, the role will require a minimum of four days per week working from Toynbee Hall or partner office locations. One additional working day from home may be agreed where there is a suitable home-working environment and this aligns with operational requirements.

6. Other

Undertake additional tasks as delegated by Management.

Person Specification

1. Experience and Skills

• Willingness to work towards obtaining an accredited qualification in debt advice.
• Basic IT and telephone skills, and ability to use an online-based Client Management System (CMS) to deliver advice across multiple channels and maintain case records.
• Ability to give and receive feedback objectively and sensitively.
• Ability to work as part of a team and be open to receiving feedback and learning from others.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Ability to handle and support vulnerable clients with empathy and sensitivity, ensuring their needs are appropriately addressed.

2. Personal Attributes

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.
• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.
• Willingness to work from our advice locations to shadow experienced advisors in both face-to-face and call centre settings.

Desirable Criteria

• Previous experience of giving advice (not necessarily debt advice).
• Ability to speak more than one language.

Our Benefits

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
• Perk Box
• Life Insurance

Community Coach

As a member of the Community Team, you will provide vital support to people who have completed our course in prison and are now in the community working to find the stability they need to realise their potential, achieve their goals and rebuild their lives after prison.

This is an exciting time to join our Community Team as we look to broaden and deepen the support we offer participants as they leave prison. You will help shape our offer to participants; drawing on your experiences and creativity and working with our other Community Coaches to trial new approaches.

Partnership working plays an important part of the role, and you’ll get to connect with employers, partners and statutory organisations to support participants as they build a life after prison.

This role would be ideal for someone with a good understanding of the challenges faced by those caught up in the criminal justice system, gained through personal experience, paid work or volunteering.

This role would be ideal for someone with a good understanding of the cha lenges faced by those caught up in the criminal justice system, gained through personal experience, paid work or volunteering. This role does not require the successful candidate to work in prison or clear prison security to hold keys. However, if you are interested in working in prison, please indicate this in your cover letter.

Ahead of applying, if you have questions about the role, application process or working at StandOut please do get in touch