financial controller jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Due to the rapid expansion of Day One Trauma Support and the recent launch of our three-year strategy, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is a requirement to ensure that the Finance Department has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.
We are looking for an experienced and enthusiastic Finance Assistant to join our small and dynamic team to work alongside our Director of Finance and Resources and Finance and Operations Manager, along with providing general administrative support to the Finance and Operations Manager and wider team as required to help ensure the smooth day-to-day running of the charity.
Reporting to the Finance and Operations Manager, this role will work as part of the Finance Team to ensure the accurate and timely processing of financial transactions, month end reconciliations, preparations for payroll and providing support in the production of management and statutory accounts, and in ensuring the charity’s compliance with financial regulations.You will be comfortable managing competing priorities and working collaboratively with colleagues across the organisation.
This role is ideal for someone with strong administrative skills who enjoys working in a collaborative, values-driven environment.
As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.
The post holder’s primary duties and responsibilities are as follows:
Finance Assistant
-
Process purchase orders, purchase invoices, staff expenses, and payment runs.
-
Raising invoices and maintaining credit control processes.
-
Record and reconcile income received from grants, donations, fundraising activities, and other sources.
General Office Administration and Operational Support
-
Provide general administrative support to the Finance and Operations Manager and wider team as required.
-
Help coordinate office supplies, equipment, and routine operational requirements.
-
Assist with arranging meetings, preparing documentation, and taking notes where required.
-
Respond to telephone, email, and visitor enquiries, directing queries appropriately when required.
-
Assist with practical operational matters to help ensure the smooth day-to-day running of the charity.
-
Undertake other reasonable administrative and operational duties commensurate with the role.
General
-
Build awareness of the charity’s purpose through building strong and effective relationships with external stakeholders.
-
Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
-
Willingness to undertake continuous development and training for the role, including mandatory Day One and role specific training.
-
Additional ad hoc duties as and when required.
-
Maintain accurate financial records on our accounting software (Xero).
-
Reconcile bank accounts, credit cards and control accounts on a regular basis.
-
Assist with month-end and year-end finance processes.
-
Provide payroll information to the external payroll provider on a timely basis.
-
Support the preparation of monthly management accounts, year-end accounts and financial reports.
-
Assist with budget development, monitoring and reporting where required.
-
Support the annual audit process where required.
-
Respond to finance-related queries from staff, suppliers, funders, and stakeholders.
-
Ensure compliance with charity finance procedures, policies, and relevant regulations and promote these within the charity.
-
Monitor the Finance inbox on a daily basis, responding promptly and professionally to queries, and escalating matters to the Finance and Operations Manager when required.
-
Undertake other finance and administrative duties as required.
-
Ensure all restricted funds income and expenditure is coded correctly.
-
Undertake any required training and development.
For the full details, please see the attached recruitment pack.
How to apply
Please send your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Sunday 28th June 2026
Interviews:
First stage virtual: w/c 6th July 2026
Second stage in-person, Leeds: w/c 13th July 2026
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
Team: Lifeline
Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £28,454.94 per year
Contract: Permanent
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a dislosure Scotland level 1 check
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Lifeline/Domestic Abuse Caseworker:
-
assessing referrals and admitting cats onto the service
-
providing pet advice and support to our volunteer foster carers
-
working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
-
extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team:
-
Lifeline is a pet fostering service for anyone fleeing domestic abuse
-
the majority of our referrals come from women fleeing domestic abuse via women-only services.
-
the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
-
our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers
What we’re looking for in our Lifeline/Domestic Abuse Caseworker:
-
good all-round experience of performing administrative duties in a busy service
-
previous experience supporting victims of domestic abuse in a support role
-
a strong understanding of the problems experienced by families fleeing domestic abuse with pets
-
a confident self-starter who has had experience of working with volunteers and home visiting
-
a full, manual UK driving license and comfortable driving a van
-
confident handling cats of different temperaments
-
good working knowledge of Microsoft Office
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 15 June 2026
Virtual interview date: 25 and 25 June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. anonymised application form
2. virtual interview with roleplay exercise on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4
Summary of Role
The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.
Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
Key Responsibilities
Management of Physical Assets
- Hold responsibility for the organisation’s assets register.
- Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.
Health & Safety, Security & Business Continuity
- Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
- Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
- Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
- Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
- Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
- Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.
Data Protection & GDPR
- Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
- Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.
ICT, Digital & Systems Oversight
- Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
- Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
- Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
- Support ICT and CRM development initiatives in line with organisational priorities.
- Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.
Operational Management
- Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
- Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
- Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
- Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
- Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
- Act as the operational lead for insurance-related matters, including renewals and claims support.
- Support the CEO and Trustee Board with financial matters relating to business activities as required.
- Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.
Financial Management
- Set and manage budgets for existing product and service delivery.
- Forecast sales targets and monitor progress against these.
- Support the CEO and Trustee Board with financial matters related to business activities as required.
People Management
- Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
- Monitor, performance manage and improve the efficiency of all direct reports.
- Support the professional development of all direct reports.
- Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
- Motivate staff to achieve their KPIs through quality controls.
- Monitor, train and support all volunteers.
- Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
- Contribute to The Brain Charity management rota when required.
Other
- Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
- Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
- Assist and support volunteers within the team as and when required.
- Carry out any other reasonable tasks which may be required by the charity from time to time.
- Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.
The client requests no contact from agencies or media sales.
Team: Retail
Location: West Region (Covering South Wales, Bristol & Reading)
Work pattern: 35 hours per week, Monday to Friday with some working weekend
Salary: Up to £44,289.75 per annum + £3,600 car allowance
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Area Retail Manager:
- Drive commercial performance across the Area by maximising income, controlling costs, and applying strong commercial judgement and creativity.
- Lead and develop shop teams (employees and volunteers) to deliver excellent retail performance, safe daily operations, and strong results across donated goods, new goods, online sales and Gift Aid.
- Act as a Cats Protection brand ambassador, role-modelling the charity’s values while ensuring high-quality shop standards, people management, and effective Area-wide operations.
About the retail team:
- Our retail operation consists of over 80 charity shops
- Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.
What we’re looking for in our Area Retail Manager:
- Experience of managing in a multi-site retail operation
- Experience of managing employees, including recruitment, engagement, retention, performance management and dealing with workplace issues
- Experience of setting and managing income and expenditure budget
-
Demonstrable experience of effective decision-making
- Experience of managing health and safety processes and issues in a retail environment
- Full, valid UK driving license and access to own vehicle
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 17th June 2026
Virtual interview date: Week commencing 22nd June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
- In person meeting/final stage interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
Making a better life for cats, because life is better with cats
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Reading, Hybrid (at least once per month to Reading Office)
Hours: 21 hours per week
Salary: £30,124 pro rata £17,097.41 for 21 hours per week
Contract Type: Permanent, Part Time
Campaign Closes: 22nd June 2026
Interviews: First stage: 24th/25th June 2026,
Second stage: 30th June 2026
On occasion, we may close a vacancy early if we receive a high volume of applications. We therefore encourage interested candidates to apply as soon as possible, as we will be shortlisting on a rolling basis.
Core Purpose
To deliver high quality, accurate, and responsive financial support that ensures the smooth operation of Make-A-Wish finance function. This role is central to maintaining the integrity of financial data through timely processing of transactions, effective communication with stakeholders, and diligent reconciliation of accounts. By supporting both internal teams and external partners, the role helps uphold financial compliance and operational efficiency, enabling Make-A-Wish to focus on granting life-changing wishes to children with critical illnesses.
Key Responsibilities
Customer and Communication Support
- Monitor the finance mailbox daily, ensuring all emails are reviewed and responded to in a timely, professional, and accurate manner. Provide first-line support for internal and external customer queries, escalating complex or unresolved issues to the appropriate team member or manager.
- Handle incoming calls to the finance team, offering courteous and knowledgeable assistance. Accurately log call details and follow up on outstanding queries to ensure resolution and customer satisfaction.
Sales and Purchase Processing
- Process sales invoices accurately and efficiently in accordance with MAW’s financial procedures, ensuring correct coding, VAT treatment, and timely dispatch to customers.
- Set up new customers and suppliers on the finance system, verifying all required documentation and approvals are in place. Maintain accurate and up-to-date records to support compliance and audit readiness.
- Process purchase ledger invoices (approx. 360 per month), ensuring they are matched to purchase orders, coded correctly, and approved in line with internal controls. Resolve discrepancies promptly to avoid payment delays.
- Create payment runs and upload onto the bank for approval, ensuring approvals are obtained in a timely manner
Reconciliations and Debt Management
- Perform supplier statement reconciliations regularly, identifying and resolving aged or unmatched items. Liaise with suppliers and internal stakeholders to ensure accounts are accurate and up to date.
- Monitor outstanding sales invoices, escalating overdue items to the relevant ‘requestor’ or budget holder. Support the credit control process by providing timely updates and assisting with follow-up actions.
- Conduct income reconciliations on a regular basis, ensuring all income is accurately recorded and discrepancies are investigated and resolved.
- Reconcile balance sheet accounts as assigned, maintaining clear audit trails and supporting documentation for all entries.
Expense and Credit Card Management
- Process monthly credit card statements, ensuring all transactions are supported by receipts, correctly coded, and approved in line with company policy.
- Review and process employee expense claims, checking for accuracy, policy compliance, and appropriate authorisation before submission for payment.
Inventory and Stock Control
- Conduct stock takes at agreed intervals, working with relevant departments to ensure accurate counts and investigate variances. Support the maintenance of accurate stock records in the finance system.
Financial Recording and Reporting
- Post and process journal entries for accruals, prepayments, and other adjustments to ensure the general ledger reflects accurate and complete financial information. Maintain supporting documentation for all entries.
Continuous Improvement
- Identify process improvements and opportunities for automation, making recommendations to line manager and supporting implementation
General and Ad-Hoc Support
- Support with ad-hoc finance tasks as required, including data entry, reporting, and assisting with audits or internal reviews.
- Provide cover for team members during periods of absence, ensuring continuity of service and workload management. Take on additional duties as appropriate to the level of the role and contribute to team objectives.
Essential Criteria
- Proven experience in a finance or accounts role, with a solid understanding of financial processes such as invoicing, reconciliations, and ledger management.
- Strong attention to detail and accuracy in data entry and financial reporting.
- GCSE Maths or equivalent, grade 4/5 (C) or above.
- Excellent communication skills, both written and verbal, with the ability to respond professionally to internal and external queries.
- Ability to work independently and as part of a team, managing workload effectively and meeting deadlines.
- Proficient in using finance systems, particularly Xero and Microsoft Office applications, especially Excel.
- Demonstrated ability to handle confidential information with integrity and discretion.
- Strong organisational skills and a methodical approach to problem-solving.
- Willingness to learn
- Positive and ‘can do’ attitude
Desirable Criteria
- Experience working within a charity, non-profit, or mission-driven organisation.
- Experience with stock control or inventory management.
- Knowledge of VAT and basic accounting principles.
- AAT qualification or working towards a relevant finance qualification.
- Experience supporting audits or financial reviews.
- Willingness to take on additional responsibilities and support team members during absences.
- Proficiency in finance systems, Lightyear & JOIIN
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Anna Freud
Senior Finance Business Partner
Salary: £60,000
Contract: Permanent, full-time
Hybrid working: 1 day per week in the office
Location: Central London (office near Kings Cross and Angel)
Anna Freud is a world-leading mental health charity for children, young people and their families. For over 70 years, we have been transforming understanding, practice and outcomes in mental health to help create a more compassionate society and close the gap between mental illness and mental wellness.
We are at a pivotal moment in strengthening our financial insight, modelling capability and business partnering approach. As we continue to grow our impact, we are looking for a talented and driven finance professional to play a key role in shaping financial decision-making across the organisation.
This is an exceptional opportunity for a qualified accountant to step into a highly visible and strategic role, partnering with senior stakeholders to deliver insight that supports both operational performance and long-term sustainability.
About the Role
Reporting to the Head of Finance, the Senior Finance Business Partner will play a central role in delivering high-quality financial planning, modelling and analysis across the charity.
You will lead on budgeting, forecasting and management reporting, while developing sophisticated financial models including scenario planning, cost recovery approaches and long-term income and expenditure projections to support strategic decision-making.
Working closely with senior leaders and budget holders, you will provide clear, insightful analysis and act as a trusted advisor, helping teams to understand their financial performance and make informed, evidence-based decisions.
This role combines technical expertise, commercial insight and strong stakeholder engagement, with a clear focus on continuous improvement and organisational impact.
Key Responsibilities
Financial Planning & Analysis
- Lead the development of robust financial models, including multi-year forecasting and scenario planning
- Provide insight into financial performance through detailed analysis of income, expenditure, margins and cost ratios
Budgeting & Forecasting
- Own and continuously improve the annual budgeting and reforecasting processes
- Ensure budget holders are supported, accountable and aligned to organisational strategy
Business Partnering
- Build strong, collaborative relationships across departments, acting as a trusted advisor and “critical friend”
- Support non-finance stakeholders to understand and use financial data effectively
Continuous Improvement & Systems
- Enhance financial processes, systems and reporting tools to improve efficiency and insight
- Support the development of dashboards and data visualisation to improve decision-making
- Contribute to ongoing improvements in financial governance and controls
About You
We are looking for a qualified accountant (ACA, ACCA or CIMA) who has an understanding of charity finance, with strong financial analysis and business partnering experience.
You will bring:
- Proven expertise in budgeting, forecasting and management reporting
- Strong financial modelling and analytical skills, with advanced Excel capability
- The ability to translate complex financial data into clear, actionable insight
- Confidence working with and influencing senior stakeholders
- A proactive, solutions-focused mindset with a passion for continuous improvement
- Excellent communication skills, with the ability to engage non-financial audiences effectivel
Our vision is a world where all children and young people are able to achieve their full potential.
Natural History Museum
Senior Finance Business Partner
Salary: £65,000
Contract: Permanent, full-time (36 hours per week)
Hybrid working: 3 days a week in the office based in South Kensington
The Natural History Museum is one of the world’s most iconic visitor attractions and a globally respected scientific research centre. Home to over 80 million specimens, we are uniquely placed to tackle some of the biggest challenges facing our planet today. Each year we welcome more than five million visitors, inspiring people to care about the natural world.
As we work towards our ambitious strategy leading up to our 150th anniversary in 2031, we are seeking a talented and driven finance professional to play a critical role in supporting major capital programmes and shaping financial decision-making across the organisation.
This is a high-profile and impactful role where you will partner with senior stakeholders, providing insight, challenge and robust financial analysis to support both strategic and operational decisions.
About the Role
Reporting to the Head of Finance, the Senior Finance Business Partner will play a central role in supporting the Museum’s capital programmes, including the NHM150 portfolio.
You will lead on financial planning, modelling and analysis, ensuring accurate and insightful reporting to support decision-making across complex, multi-year projects.
Working closely with senior leaders, project teams and external stakeholders, you will act as a trusted advisor—bringing commercial insight, financial rigour and strategic thinking to drive successful outcomes.
This role combines technical excellence, leadership and strong stakeholder engagement, with a clear focus on continuous improvement and organisational impact.
Key Responsibilities
Financial Planning & Analysis
- Lead financial support for major capital programmes, providing robust modelling and scenario analysis
- Deliver insightful analysis of costs, risks and opportunities to support strategic decision-making
- Produce detailed financial reports, including variance analysis and commentary
Budgeting & Forecasting
- Own the development and management of programme budgets and forecasts
- Oversee cashflow forecasting and ensure alignment with wider organisational financial planning
- Ensure accuracy of income, expenditure and accounting treatment across projects
Business Partnering & Leadership
- Build strong relationships with project teams, senior stakeholders and external partners
- Act as a trusted advisor, providing clear and accessible financial insight
- Present financial information to both finance and non-finance audiences
- Line manage and develop two Finance Business Partners
Governance & Continuous Improvement
- Support risk management processes, including financial risk and contingency planning
- Enhance financial processes, controls and reporting tools
- Collaborate with development teams on funding applications and financial reporting requirements
About You
We are looking for a qualified accountant (ACA, ACCA or CIMA) with strong business partnering experience and a track record of supporting complex programmes or projects.
You will bring:
- Significant experience in senior finance business partnering roles with large or complex budgets
- Strong financial modelling, analysis and advanced Excel skills
- Experience of working with senior stakeholders and influencing decision-making
- Proven ability to present complex financial information clearly to non-finance audiences
- Strong leadership skills, including experience managing and developing team members
- A proactive, solutions-focused approach with a commitment to continuous improvement
- Experience in the charity, museum or not-for-profit sector is advantageous but not essential.
Key benefits include:
- 27.5 days annual leave plus public holidays
- Defined contribution pension scheme (up to 10% employer contribution)
- Flexible and hybrid working arrangements
- Access to wellbeing support and employee assistance programmes
- Discounts across Museum shops, cafés and local venues
- Free or discounted access to museums and cultural institutions
- Enhanced family-friendly policies and support
Apply Now
The Natural History Museum are partnering exclusively with Allen Lane and Iain Slinn on the recruitment of this role. Please reach out to Iain to discuss in more detail
Team: Supporter Servies
Location: Haywards Heath (Hybrid working, approx. 1 day per week office based however flexibility is possible)
Work pattern: 35 hours per week
Salary: Up to £33,994.86 per annum
Contract: Fixed term for 12 months
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Income Processing Team Leader
- To lead the team of Supporter Services Advisors, who are responsible for managing fundraising income processing, the efficient coding and allocation of fundraising income, and the accurate creation and maintenance of supporter records.
- This role will liaise with colleagues across the organisation to understand and develop governing principles of fundraising processing and administration of donations, to help deliver the best possible service to a wide range of customers, including supporters, staff and volunteers.
About the Supporter Services team:
- The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate.
- We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.
- We currently have a team of 11
What we’re looking for in our Income Processing Team Leader:
- Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
- Experience of working in an income processing role, preferably within a fundraising environment
- Experience of developing, monitoring and maintaining recording systems and procedures
- IT literate – proficient with Word, Excel, Outlook and CRM databases (preferably Care or similar)
- Knowledge of fundraising activities
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 14th June 2026
Virtual interview date: 22nd June 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
***Please note this role is fully remote but will require mandatory onsite training for the first 2-3 weeks of employment***
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.
Scope of role
1. To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
2. To maintain detailed case records
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.
Please download the full Job Description for more details
What We’re Looking For:
- Ability to give accurate, personalised advice and support clients to make informed decisions
- Experience carrying out detailed casework and acting on behalf of clients when needed
- Strong record keeping, with case notes completed to required standards and deadlines
- Commitment to keeping debt advice training up to date
- Good teamwork and the ability to manage your own workload while meeting targets
- Commitment to following organisational policies and procedures
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
-
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution:
-
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the policy
- Perk Box
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Please download the full Job Description for more details
Application deadline is 12 June 2026
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the policy
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Application deadline is 12 June 2026
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10 year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Contract: 12-month fixed term contract
Location: Based in our London office – we are open to flexible working options, but expect to be in the office 2 days per week
About the role
Ivy Rock Partners are proud to be partnering with Crisis in their recruitment of a Director of Finance. The Director of Finance is responsible for providing strategic financial leadership, ensuring the long-term financial sustainability and resilience of the charity. You will lead financial strategy, governance, planning, reporting and control across a complex organisation with multiple income streams including fundraising, retail operations and charitable/service delivery activities.
The role will also lead a significant programme of finance transformation, including implementation of a new finance system to support organisational efficiency, insight and future growth.
Key Duties:
- Lead the development of the charity’s long-term financial strategy and annual financial planning process.
- Provide strategic financial advice and commercial insight to the SLT and Board of Trustees
- Lead the organisation’s finance transformation agenda, driving continuous improvement in financial processes, systems and ways of working.
- Lead financial appraisal of major projects, investments and transformation programmes.
- Oversee budgeting, forecasting and cashflow management processes.
- Lead external audit and year-end processes.
- Lead, motivate and develop the finance team.
About you
We are looking for a strong financial leader, who can lead through change, build strong and collaborative relationships across the organisation, and ensure that the team are able to deliver the financial management needed.
- Experience of senior financial leadership experience within a complex organisation.
- Experience of working with Boards, Committees and senior stakeholders.
- Experience of leading finance systems or transformation projects.
- Qualified accountant (ACA, ACCA, CIMA or equivalent).
- Applicants from all sectors are encouraged to apply. We would particularly welcome applications from candidates with experience in the charity, housing, public, or not-for-profit sectors, as well as commercial-sector candidates who can demonstrate a strong understanding of, and commitment to, the charity sector.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly and more!
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Ivy Rock Partners is managing the process for this recruitment on behalf of Crisis. For further information, please apply or contact Holly Arrowsmith at Ivy Rock Partners for further details.
Closing date: Monday 22 June 2026, at 23:59pm
Interview date: W/C 29th June - Main panel and stakeholder panel interview
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Finance | DFN Project SEARCH
Remote, with travel to London on average once a month plus occasional site visits | £51,500 – £61,500 | 9-day fortnight (after probation), flexible working welcome
DFN Project SEARCH is a national charity supporting young adults with a learning disability, autism, or both, into real, paid, lasting work. Last year alone, 431 young people started jobs through our programme. We work with around 200 employers, colleges and local authorities across the UK, and we've supported over 2,900 people since we started. We're good at what we do, and we want to do a lot more of it. Our aim is to support 10,000 interns by 2030.
We've grown rapidly, which is exciting, and this role has been newly created to make sure all the finance processes are set up so that we can continue to grow and scale properly. So, this isn't a steady-state job where you inherit clean processes and just keep them ticking. You'll be helping to build the structure as the charity grows around it.
That means we need someone who can lead and do. You'll own the finance function end to end: month-end, management accounts, statutory reporting, cash flow, controls. You'll also shape how all of it should work as we continue to grow. One day you're posting journals and reconciling the balance sheet; the next you're helping a budget holder who's never read a P&L understand their numbers, or modelling what reaching 10,000 interns actually means financially. You'll report to the Finance Director and line manage our Finance Administrator.
What your time will look like:
- Running the finance function day to day and ensuring everything is accurate, compliant and efficient, which means journals, reconciliations, month-end close, the monthly rhythm
- Producing management accounts and board-level reporting that people can act on, with clear commentary
- Working with the Finance Director on budgeting, statutory accounts, audit and VAT
- Strengthening cash flow forecasting, treasury, reserves and credit control
- Owning the controls framework, financial policies and procedures, and getting more out of Xero so we have real-time insight, not using out-of-date assumptions to make business critical decisions
- Managing restricted, designated and unrestricted funds, and reporting to funders properly and on time
- Supporting fundraising and bid colleagues with budgets for grant applications and tenders
- Overseeing payroll and pensions with our provider
- Helping non-finance colleagues across the charity get more confident in their own financial understanding
What we need from you:
- A qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent)
- Solid charity finance experience. You'll know Charity SORP, restricted funds and grant reporting, and you're across the changes coming to SORP
- Someone happy with their hands on the controls: month-end, reconciliations, statutory accounts and board reporting
- Strong on Xero (or quick to get there) and advanced Excel
- The ability to explain numbers clearly to people who don't think in numbers
- Experience setting up or developing financial instructions, controls and processes in a charity
You don't need to tick every single box. If you've been part of a finance team that's been through this kind of change and you're ready to step up and lead it yourself, we'd still really like to hear from you.
But honestly, the most important element is you, and how you bring people along with you through a period of change. You'll be comfortable bringing structure and calm to an organisation that's still growing into its processes. We need someone who can be calm and measured when the numbers feel busy, who can be a steady anchor point for the team when a lot is changing, and who knows when to help and when to teach someone how to help themselves. You'll be relentless about making things better, but able to bring people with you rather than drag them. If you want to lead a change rather than just be part of one, this is for you!
The practical stuff: This is a remote and flexible role, and we mean it, but it isn't a "never-leave-the-house" role. The leadership team comes together regularly, on average once a month, plus occasional travel to sites and the odd away day. Travel is always planned in advance and we cover the costs. If you can reach London comfortably and you value time with the people you work with, you'll get the best of both.
- 25 days' annual leave, plus your birthday off and bank holidays on top, with the option to buy back additional leave
- 9-day fortnight after successful completion of probation: 37.5 hours worked across nine days, with the tenth day off
- Flexible working genuinely considered: job share, part-time (minimum 4 days), compressed hours
- Pension: 6% employer contribution
- Employee Assistance Programme and NHS top-up wellbeing support
Please note we are unable to offer visa sponsorship, so you'll need the existing right to work in the UK.
It won't be a surprise that we're a Disability Confident employer. We share interview questions in advance, and if you need any adjustments to the process, or a different format for any stage, please just tell us.
If you're a charity finance person who wants their work to really mean something, and who fancies building something rather than just maintaining it, we'd love to hear from you.
Dates to note:
- Closing date: 16th June
- First interviews (remote): 24th–25th June
- Final interviews (London): 30th June
The client requests no contact from agencies or media sales.
ABOUT BIRMINGHAM HIPPODROME:
With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK, welcoming over 600,000 people each year. Varied productions in our 1,850-seat auditorium (dating from 1899), and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller-scale productions and is an important base for dance and for the development of new artistic work.
ABOUT THE ROLE:
Job Title: Director of People & Culture
Department: Directors
Job Title of Line Manager: CEO & Artistic Director
Direct Reports: Head of People, Culture and Talent
Contract: Permanent, Full-time, 37.5 hours per week
Location: Onsite at Birmingham Hippodrome with flexibility for hybrid working
Salary: £75,000 - £80,000 per annum
The Director of People & Culture sits within the Executive Leadership Team and, along with the Artistic Director & Chief Executive Officer, Chief Operating Officer, Director of Creative Programmes, Director of Operations and Executive Director. The Executive Team are responsible for striving towards achieving the vision to create ‘a distinctive, world-class Birmingham cultural scene with the Hippodrome at its heart’ and succeeding in the mission to ‘provide that “goosebumps” feeling through memorable and extraordinary experiences’.
The Director of People & Culture plays a key strategic leadership role in shaping an inclusive, values-led and high-performing organisation where people can thrive. Working as part of the Executive Leadership Team, they lead the development of people, culture and talent strategies that support Birmingham Hippodrome’s mission, people and future growth, while also acting as a key liaison with the Board on people and culture matters.
ABOUT YOU:
You’ll need significant senior leadership experience in People/HR/OD, including with people strategy, organisational strategy, workforce planning, and culture change. You’ll have strong experience of employee relations, consultations, restructures, change leadership, and employment law; plus strong experience of leading EDI&B, managing senior stakeholders, and advising executive leaders and Boards. You’ll have a CIPD Level 7 or equivalent, and ideally additional accreditation in areas such as mediation and leadership development. You’ll also need financial leadership skills with the ability to control organisational people spend and manage budgets.
TO APPLY:
For full details of the role and the person specification, please view the candidate pack.
Recognising under-representation in our workforce of the global majority, and people with disabilities, we particularly welcome applicants from those backgrounds.
If you would like to arrange a time to have an informal discussion of the role with one of our Directors, please email us to arrange this. We politely request no contact from agencies.
Providing that “goosebumps” feeling through memorable and extraordinary experiences
The client requests no contact from agencies or media sales.
The Follicular Lymphoma Foundation (FLF) is partnering with Robertson Bell on a retained basis to appoint a Head of Finance on a permanent basis. This is a pivotal leadership opportunity within an ambitious, globally focused organisation working to accelerate a cure for follicular lymphoma - and to do it fast.
Founded in 2019, FLF is the first charity in the world dedicated solely to curing follicular lymphoma, an incurable blood cancer affecting more than 1.5 million people globally. Operating across the UK, US and Israel, FLF brings together researchers, clinicians, patients, pharmaceutical partners and funders to drive innovation and breakthrough research.
Reporting directly to the Global CEO and working closely with Trustees, Board Members and senior stakeholders, the Head of Finance will play a key role in shaping financial strategy, strengthening operational maturity and supporting international growth.
The role:
• Lead the development of FLF’s long-term financial strategy, supporting growth and international expansion.
• Partner with the Global CEO, Trustees and leadership team, providing financial insight to support decision-making, programme investment and fundraising activity.
• Oversee financial management across multiple international entities, ensuring robust controls, governance and compliance.
• Lead budgeting, forecasting and scenario modelling processes.
• Support grant funding, restricted income management and pharma partnership activity.
• Oversee management accounts, statutory reporting, audits and regulatory submissions across UK and US operations.
• Drive improvements in systems, reporting and operational efficiency.
• Provide leadership and development support to the Finance and Operations Officer.
• Act as a trusted advisor across the organisation, balancing strategic leadership with hands-on delivery.
• Present financial information clearly to Boards and non-finance stakeholders.
The organisation:
FLF combines the pace and agility of a scaling start-up with the credibility and reach of an internationally connected research organisation. With income and organisational complexity expected to grow significantly, this is an exciting opportunity to join a mission-driven organisation at a transformative stage.
The successful candidate will join a collaborative leadership team committed to delivering meaningful impact for patients worldwide. FLF offers flexible hybrid working, genuine work-life balance, professional development opportunities, private medical insurance, life insurance, pension contributions and 25 days annual leave.
Essential criteria:
• Qualified accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience.
• Experience in a senior finance leadership role within a charity environment.
• Strong experience managing reporting, budgeting and forecasting within a growing organisation.
• Experience operating across complex stakeholder environments, with the confidence to influence senior leaders and Boards.
• Strong understanding of governance, controls, compliance and risk management.
• Hands-on and adaptable approach, comfortable operating strategically while remaining close to operational detail.
• Excellent communication and relationship-building skills.
• Proactive, solutions-focused mindset with the ability to thrive in a fast-paced environment.
• Experience across multiple entities, funding streams or international operations would be advantageous.
If you are a strategic and hands-on finance leader looking to play a meaningful role within a high-growth charitable organisation, we would love to hear from you.
Apply before 14th June to be considered.
This role is based in London with an expectation of 2 days per week in the office on Finchley Road.
The Union of Students are looking for a Payroll Senior Coordinator to assist the Head of Finance in the smooth running of the Union Finance Department. They will be responsible for the accurate and timely processing of payroll, helping to maintain precise financial records, and ensuring compliance with all relevant payroll regulations. This role involves collaborating with the Human Resources team to manage employee data and contribute to the smooth operation of the wider finance team. The post holder will assist in the preparation of accurate and timely Financial Management accounts and oversee the Sales Ledger and Finance Coordinator role ensuring that the sales ledger invoices are accurate and income is received. They will pay attention to detail and can work in a busy environment and to tight deadlines. It is expected that they will provide cover for the finance team in periods of absence as other team members would be expected to provide cover for this role under the same circumstances. As a member of the Union of Students the post holder will contribute to and support the delivery of our Strategic Plan.
Main Responsibilities
Payroll Management
- Manage end-to-end administration of permanent and student payrolls using SAGE.
- Ensure full compliance with HMRC, pension and statutory requirements.
- Process monthly and four‑weekly payrolls, including timesheets, holiday pay and accruals.
- Maintain accurate payroll records, cost centre allocations and control account reconciliations.
- Complete all HMRC submissions (RTI, PAYE, P60s, P11Ds, P45s, Class 1A NI).
- Administer pension schemes, including monthly payments, annual reviews and statutory re‑enrolment.
- Manage payroll-related benefits including car parking deductions and healthcare schemes.
- Act as a payroll point of contact for staff, providing guidance and resolving queries.
Human Resources Administration
- Coordinate documentation for new starters and leavers, including right‑to‑work checks.
- Maintain accurate employee records across HR systems and master spreadsheets.
- Administer holiday entitlements, pro‑rata calculations and service‑based enhancements.
- Monitor sickness absence and trigger alerts in line with organisational policy.
- Act as first point of contact for routine HR queries and provide basic workforce reporting.
- Support day‑to‑day HR administration to ensure smooth organisational operations.
Financial Management & Reporting
- Support the Head of Finance in producing high‑quality, timely financial management information.
- Prepare monthly cost centre reports and ensure journals are accurate and submitted on schedule.
- Oversee sales ledger activity, ensuring invoices are accurate and income is received promptly.
- Identify and escalate financial risks or issues as they arise.
- Contribute to business case development and continuous improvement initiatives across teams.
The Union’s mission is to represent, support and empower students by championing their voices and interests at every level. Rooted in our values that we care for each other, we are better together, we share success and we are positive, we work to ensure every student feels included, supported and able to thrive. Through advocacy, collaboration and student‑led activity, we create opportunities for students to shape their experience, overcome barriers and make a positive impact within the University and beyond.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Product Lead – HOSTHub
(Operational Product Delivery)
Reports to: Operations Director (Head of Delivery)
Contract: 1.0 FTE (Temp to Perm)
Location: Remote (UK or International)
Role Purpose
The Product Lead – HOSTHub is responsible for identifying, prioritising, and resolving day-to-day product challenges across HOST’s digital platform.
HOSTHub serves as the operational backbone of the organisation, enabling delivery across finance, legal, partnerships, and hosted partner services. In this role, the Product Lead ensures the platform functions effectively in practice—by understanding user needs, surfacing issues early, and driving the design, prioritisation, and rapid delivery of solutions.
While contributing to the longer-term product vision in collaboration with the leadership team and development partners, the primary focus remains on operational product delivery. This includes managing fortnightly sprint cycles, maintaining a dynamic and prioritised backlog, and ensuring continuous alignment between user requirements, internal processes, and platform capabilities.
The role requires a highly hands-on individual who thrives at the intersection of users, internal teams, and developers, with the ability to translate real-world challenges into clear, actionable product decisions.
Core Responsibilities
1. Product Problem Identification and Prioritisation
Lead the ongoing identification of friction points, inefficiencies, and system gaps across HOSTHub use cases, including those impacting hosted partners, funders, and internal staff workflows.
Maintain a dynamic, prioritised backlog of product issues and enhancements, informed by user insight and operational impact.
Work closely with delivery teams across finance, legal, partnerships, and community support to understand how the platform performs in practice and where it falls short of user needs.
Translate operational challenges into clear, well-defined product requirements that are actionable for development teams.
Ensure prioritisation is driven by delivery urgency, risk exposure, and opportunities for efficiency, rather than abstract feature development.
2. Sprint Management and Delivery Execution
Own the end-to-end delivery of the product, managing fortnightly sprint cycles.
Set sprint priorities, create and refine tickets, and ensure all development work is well-scoped, logically sequenced, and ready for delivery.
Collaborate directly with development contractors to run sprint planning, stand-ups (where applicable), and sprint reviews.
Validate completed work against real user workflows before release to ensure quality and usability.
Maintain clear visibility of progress, risks, and dependencies, escalating blockers and trade-offs to the Operations Director as needed.
Provide bi-weekly sprint reports outlining delivered outcomes, outstanding issues, and upcoming priorities.
3. User Engagement and Feedback Loops
Establish continuous feedback loops with both internal users (staff teams) and external stakeholders (hosted partners and funders).
Conduct structured user conversations to understand how systems are used in practice, not just how they were designed to be used.
Validate proposed solutions with users prior to development where appropriate, ensuring alignment with real needs.
Ensure user insights consistently inform backlog prioritisation and shape sprint scope.
Maintain a clear view of user satisfaction grounded in qualitative feedback, not just survey-based metrics.
4. Cross-Team Operational Alignment
Act as the central point of coordination across product, delivery teams, and external developers.
Ensure HOSTHub effectively supports real operational workflows across key service areas, including Project Hosting, Hosted Grantmaking, and Capacity Building.
Partner closely with Finance, Legal, and Partnerships teams to align system functionality with compliance, contractual, and reporting requirements.
Identify and resolve misalignments between team processes and platform functionality, either by adapting the system or clarifying and standardising ways of working.
5. Development Oversight
Manage the day-to-day relationship with the development team, ensuring requirements are clear and issues are addressed promptly.
Ensure all development outputs are practical, functional, and aligned with real operational needs.
Avoid over-specification and unnecessary complexity, prioritising simple, implementable solutions.
Track defects, rework, and technical debt, incorporating them into sprint priorities where they have a meaningful operational impact.
6. Data, Workflow, and System Effectiveness
Ensure HOSTHub captures and delivers data that is accurate, actionable, and aligned with reporting requirements.
Identify and implement opportunities to automate key workflows, reducing manual effort across teams.
Partner with internal stakeholders to ensure system logic supports compliance and audit requirements in day-to-day operations.
Maintain clear, practical documentation of key workflows and system behaviours to support effective operational use.
7. Risk, Compliance, and System Integrity
Work closely with the Legal Lead and Operations Director to ensure product decisions do not introduce unmanaged risk.
Prioritise data protection, security, and system reliability as core product considerations.
Ensure compliance requirements, including data protection and financial controls, are embedded in how the platform operates in practice.
Take clear ownership of system incidents or failures, coordinating response and ensuring timely resolution and follow-through.
8. Contribution to Product Direction
Contribute to longer-term product thinking, including roadmap development and the ongoing evolution of the system.
Provide grounded input to strategy based on observed user behaviour, operational constraints, and delivery realities.
Ensure product direction remains focused on solutions that are practical, scalable, and genuinely valuable to users.
Key Relationships
Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, Training Lead.
External: Developers, technical providers, hosted partners, funders.
Performance Indicators
Reliable delivery against sprint commitments, with a clear connection to resolved operational issues.
Reduction in recurring user-reported problems across key workflows.
Demonstrable improvements in system usability and efficiency for internal teams and hosted partners.
A well-maintained backlog with clear, transparent prioritisation rationale.
Strong alignment between platform functionality and operational delivery needs.
Timely identification and effective resolution of system risks and critical defects.
Required Experience
5–8 years’ experience in hands-on product management or product delivery roles, with clear ownership of day-to-day execution.
Proven experience managing sprint cycles and working directly with developers to deliver iterative improvements.
Strong track record of identifying user needs and translating them into effective product solutions.
Experience working with complex operational systems involving multiple user groups and workflows.
Ability to operate effectively in environments with evolving and loosely defined requirements.
Comfortable working across technical and non-technical teams, acting as a practical bridge between them.
Familiarity with system integrations, workflow tools, and data-driven platforms (e.g. CRM systems, finance platforms automation tools)
Strong prioritisation skills, with the ability to balance urgency, impact, and feasibility.
Clear, structured communication style, enabling effective coordination and delivery clarity across teams.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
The client requests no contact from agencies or media sales.
