operations manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Service Manager
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Job Title: Deputy Service Manager
Location: Romford, please note that this location does not have step free access
Salary: £34,400
Shift Pattern: 37.5 hours per week Monday to Friday on a rota varying between 08:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required. You will also take part in our out of hours on call service for managers.
About the Role
We are seeking a dedicated Deputy Service Manager to join our service based in Romford . Our service is a Independent Approved Premises commissioned by Criminal Justice Service (IAP) based in Havering. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents.
You will also support some day-to-day team responsibilities, including providing tailored support directly to residents. As a Manager, you will help drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma‑ and psychologically informed environment. You will work collaboratively with the team, wider services, and external partners to ensure the service runs smoothly. We’re looking for a solution‑focused individual with experience in similar service environments, who can create a safe space for individuals to learn and grow, while continuing to embed trauma‑informed and psychologically informed practice that puts people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Key Responsibilities Include:
- Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
- Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
- Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.
- Ensure Risk Management processes and policies are followed within the service.
- Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
- Striving to ensure excellence and quality in our service delivery.
- Financial Management of service budget with cost saving mechanisms.
About You
We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will experience of direct line management responsibility for the frontline care and support staff at your service. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
What we are looking for:
- Ability to provide high quality support and line management to staff
- Ability to motivate and empower a team to achieve KPI's
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service
- Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
- Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Our First Hire. Build the Infrastructure that Saves Lives.
About Us
We are a newly registered, fully-funded UK health charity embarking on a variety of health-related Missions. Having secured Charity Commission approval and robust initial funding, we are now ready to step out of the planning phase.
Duet Health Foundation is starting with significant funding and access to external resources to support our initial campaigns which will include;
- Addressing significant safety issues related to certain commonly used medicines, gathering data on adverse events and deaths in order to campaign for ways to mitigate this.
- Raising awareness of rare diseases which are being missed. These can significantly affect sufferers’ lives, and while they may be relatively easy to diagnose and treat, are often simply not recognised by primary healthcare providers.
We are seeking our first employee—a visionary Director of Operations—to build our operational infrastructure from the ground up and turn our strategic vision into a highly impactful reality.
The Role
As our first hire, you will be a key part of the operational architecture of the charity. Working closely with the Founders, you will help transition the organisation from a newly approved legal entity into a fully functional, compliant, and active campaigning force. This is not a role for someone who just wants to manage existing systems; it is for a builder who also wants to create them.
The Director of Operations is a pivotal senior leadership role within the organisation, responsible for creating the operational backbone of the organisation. This role ensures that the organisation’s systems, people, suppliers and processes operate smoothly, safely and compliantly, enabling high-quality delivery. The Director of Operations will provide strong day-to-day operational leadership and discipline, freeing the Founders to focus on strategy, partnerships and organisational growth. The postholder will be highly organised, practical and accountable, with a strong focus on implementation and follow‑through.
To apply for this role, you will need to have significant operational management experience in a charity or similar environment. You will have demonstrable experience of managing complex operational systems and will have proven experience of workforce planning, operational delivery and implementing organisational change. You will have experience of managing suppliers, contracts and procurement processes and will have a strong understanding of operational compliance, risk management and audit readiness. Overall, you will be practical, organised and solutions-focused, with the confidence to work across teams and with trustees, suppliers and external partners.
Key Responsibilities
- Operational Blueprinting: Design, implement, and oversee all required documentation and Standard Operating Procedures (SOPs), financial controls, and risk management systems.
- Governance & Compliance: Ensure total alignment with Charity Commission regulations, particularly the CC9 guidelines regarding political and health campaigning.
- Information Governance: Establish secure data sharing, privacy frameworks, and GDPR structures for future collection of sensitive patient and clinical data.
- Strategic Scaling: Manage third-party vendors (legal, IT, Associate contractors etc) and eventually support building the infrastructure for future recruitment.
About You
- Experienced: You have at least 5 years’ experience of operational management within the UK charity sector of the NHS, the pharmaceutical industry, or healthcare regulation (e.g., MHRA, NICE).
- A "Builder": You thrive on both teamwork and autonomy. You have a proven track record of setting up systems, policies, and teams from scratch.
- Governance Savvy: You have a solid understanding of UK charity law, compliance, and financial frameworks.
- Locally Based: You live within 25 miles of Camberley, Surrey, allowing for regular, in-person collaboration with the Founders.
Why Join Us?
This is a rare opportunity to shape a charity's DNA from day one. You will have substantial autonomy, and the opportunity to play a key part in building an organisation that will directly improve patient safety and rare disease outcomes across the UK.
The Founders of the charity are a married couple who have both spent their working lives in healthcare and health research, particularly focussing on developing treatments for often-neglected patient groups.
Please send your CV and a cover letter outlining your experience in building and running operational administrative systems, why you are interested in working for a new charity, and how you think you would meet the essential and/or desirable criteria set out in the person specification above by 30th June 2026.
The client requests no contact from agencies or media sales.
About NEON
NEON is a not-for-profit organisation committed to accelerating social movements. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare, and migration and we support over 1,000 organisers across the UK working towards political, environmental, and social justice. Our theory of change is rooted in understanding both the strategies, stories, and structures required to sustain a movement. Short term, this results in improved movement infrastructure, skills, and connections; long term, it leads to robust relationships and movement alliances capable of systemic change.
Context
NEON’s People & Operations Hub makes sure all our internal systems run smoothly and that our team is happy, high-performing and cared for. The People & Operations Hub brings together people, culture, operations, fundraising and finance, and plays a key role in making sure NEON is both high impact and a joyful place to work, at the heart of this is ensuring our values of respect, generosity and solidarity and anti-oppression principles are embedded into all internal practices.
As part of this, we’re currently looking for someone to support us for a defined period of time to review and refresh some of our core operational and compliance areas, and support us with discrete ops tasks as they arise. This includes reviewing, updating and embedding key systems and processes so that they are clear, usable and consistently followed across NEON. Alongside this, we want to create a NEON-wide handbook, so that we have a simple accessible place where people can find everything they need to know about how we do things at NEON. We also want to strengthen our guidance around event safety, both online and in-person, so staff feel comfortable and supported when planning and delivering work. It’s crucial for us that this work is developed in collaboration with the People & Operations Hub as well as the wider team.
Who we’re looking for
We’re looking for someone who is comfortable moving across operational and compliance work. Someone who has a solid understanding and experience in delivering high-level health and safety, data protection, IT and systems work, and other operational aspects of running an organisation, and can turn that into something practical, usable and genuinely helpful for our team. Someone who is self-motivated, comfortable working independently, and able to take ownership of pieces of work from start to finish
We’d love someone who has experience working closely in or within people and operations teams in small- medium sized not-for profits or charities, and who knows how to take complex or messy systems and make them simpler, clearer and easier to embed in day-to-day practice. We’re looking for someone aligned with our values of respect, generosity and solidarity and is well-versed in including anti-oppression principles into operational work. Someone who is motivated by working in a values-led organisation where decisions factor in culture, trust and care as well as the technical elements.
This person should be confident reviewing and improving systems and understands and is experienced in working closely with other people to do this, whether that’s with the Director of People and Operations to receive direction or troubleshoot, working alongside our Ops Assistant to put things into practice and draw on their organisational expertise, or engaging the wider team to elicit their ideas and challenges, and incorporate them into improvements. Similarly someone who is able to work with external support we have in place around IT, HR and data protection and translate their recommendations into practical action.
They’ll need to be able to hit the ground running and pick up discrete pieces of work, working thoughtfully and collaboratively with a team that’s juggling lots of different priorities. Aside from improving key pieces of work, the other core part of the role is bringing people with them, which will involve coaching and mentoring skills, a learning and development approach, and helping others feel confident taking on and owning this work.
Above all, we’re looking for someone who understands how to make organisations compliant and well-run in a way that feels proportionate, caring, and realistic for a team of our size. Someone who can embed these pieces of work, without overcomplicating things, and who can foster a sense of shared ownership. We’re also looking for someone who really cares about how operational work is truly embedded and put into practice across organisations, who thinks carefully about what happens after their involvement or support ends and knows how to build internal capability so work doesn’t stay dependent on them.
Key deliverables
By the end of the service period, the following outputs will have been delivered and fully embedded into NEON’s ways of working:
IT and systems
The freelancer will complete a high-level review of NEON’s current IT systems, identify key risks and gaps, and produce a set of recommendations.
Outputs will include working with the People & Operations Hub to lead implementation and embedding of agreed improvements across tools and ways of working, including an improved GDrive structure, Google Workspace and IT security improvements and an IT and phones policy.
Data protection
The freelancer will complete a high-level review and strengthening of NEON’s GDPR and data protection approach.
Outputs will include updated core policies (GDPR policy, privacy notice, retention policy) and practical guidance to support consistent implementation across the organisation. It also includes delivery of staff training and further strengthening of our “Data Champions”.
Event processes
The freelancer will assess our current event-related practices (online and in-person).
Outputs will include clear, practical recommendations, strengthened guidance for managing event safety and risk in practice and staff training and support.
Health and safety
A review and update of NEON’s health and safety approach will be completed to ensure policies and processes are clear, practical and consistently applied.
Outputs will include an updated H&S policy, incident reporting process, risk assessment templates, and a simple event safety framework with guidance and checklists. It also includes delivering staff training and embedding of H&S practice across the organisation, including clarification of roles and responsibilities.
AI policy and guidance
The freelancer will research and develop NEON’s approach to AI use across the organisation, considering best practice, risks, opportunities, and the impact of AI on staff and NEON’s work. It should also include thoughtful consideration of the harms and ethical concerns associated with AI.
Outputs will include engagement with staff to understand current use and concerns, alongside the creation of clear and practical AI guidance and an organisational AI policy to support safe, thoughtful and consistent use of AI tools across NEON.
NEON Handbook
A NEON-wide handbook will be created, bringing together key processes, guidance and signposting to essential organisational information in one accessible place.
The handbook will be co-developed with staff and People & Operations Hub members to ensure it reflects day-to-day practice and is maintainable internally after completion.
Day-to-day operations support
The freelancer will provide additional operational capacity to support the Hub with emerging priorities, and time-sensitive pieces of work that arise during the contract period.
Outputs may include support with operational problem-solving and decision making, maintaining processes and procedures, providing subject knowledge expertise, maintaining documentation and other discrete operational tasks agreed with the Director of People and Operations.
A key part of this work will be ensuring that all outputs and improvements are properly embedded within the People & Ops Hub and the wider organisation. This includes creating clear documentation, guidance, training and handover processes so that NEON staff can confidently hold and maintain this work after the consultancy ends.
Timescales and fee schedule
The freelancer will be appointed and ready to engage from the end of July/ start of August 2026. We expect this work to be completed across two-three days per week for up to six months, ideally finished by the end of January or February 2027 (depending on start date). There may be a possibility of extension if other relevant and discrete projects arise and in agreement with the Director of People and Operations.
Call out information required
Interested freelancers are asked to provide the following information in response to this call out:
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Brief career history and details of relevant assignments undertaken (this could be in the form of a CV)
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A statement not exceeding 800 words on your proposed approach to the deliverables, including:
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Your technical and subject matter expertise
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Your personal style and approach to working with others
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How you will embed our values of respect, generosity and solidarity and anti-oppression principles into the deliverables
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Your day rate, indicating whether VAT is payable (please note our indicative day rate that is aligned with our internal budget is £375)
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A clear commitment to undertake the work within the timeframe set out above
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Two testimonials from suitable clients or professional partners
The deadline for submissions is Sunday 28th June 11.59pm
Please find email address for submission of applications on our website.
We may wish to discuss submissions with you on Monday 6th July or Wednesday 8th July 2026. We will inform you if this is the case.
For any further information or clarification prior to submission, contact us at our website.
The client requests no contact from agencies or media sales.
About the role
We’re looking for an experienced, highly organised Operations & Office Coordinator to play a central role in keeping our London office running smoothly and supporting our wider organisation.
This is a varied and hands-on role, with responsibility across office operations, governance coordination, and senior leadership support. You’ll be a key point of contact for colleagues and trustees, helping ensure everything runs efficiently behind the scenes.
Flexible working that works for you
This role is designed to be genuinely flexible.
- 21 hours per week, with flexibility over how these are worked
- We’re open to a range of working patterns (e.g. school hours, shorter days across the week, or compressed hours)
- Hybrid working, with two days per week in our London office
We aim to agree a working pattern that provides consistency and predictability, while fitting around your other commitments.
We particularly welcome applications from experienced candidates returning to work after a career break, including parents and carers.
What you’ll be doing
This is a broad and rewarding role with real ownership. You will:
- Support governance processes, including Board and Committee meetings and documentation
- Provide administrative and coordination support to the CEO and senior leadership team
- Maintain and improve systems and processes, with the opportunity to shape how things are done
- Coordinate IT support, equipment and asset management
- Coordinate logistics for meetings, events and travel
- Take ownership of the day-to-day running of the London office, ensuring it is organised, efficient and welcoming
- Act as the main point of contact for facilities, suppliers and office-related queries
About you
We’re looking for someone who brings strong prior experience and enjoys working in a role with variety and responsibility.
You will likely have:
- Experience managing or coordinating a busy office or operational environment
- Confidence working independently and taking ownership of tasks and processes
- Strong organisational skills and attention to detail
- Excellent communication skills, with the ability to work with senior stakeholders
- Good working knowledge of Microsoft 365
- A proactive approach and the ability to juggle competing priorities
Why join us?
- A genuinely flexible, part-time role designed to support work-life balance
- A supportive and collaborative working environment
- The opportunity to take ownership of a varied and important role
- The chance to contribute to an organisation delivering meaningful impact
About Farm Africa
Farm Africa is a leading charity working with smallholder farmers and small businesses in eastern Africa to improve incomes while protecting the environment.
We combine expert knowledge with practical solutions to create lasting change for farmers, their families, and the ecosystems they depend on.
How to apply
We encourage applications from people of all backgrounds and particularly welcome those returning to work after a career break.
More information about the role can be found on the jobs page of our website.
The client requests no contact from agencies or media sales.
Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4
Summary of Role
The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.
Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
Key Responsibilities
Management of Physical Assets
- Hold responsibility for the organisation’s assets register.
- Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.
Health & Safety, Security & Business Continuity
- Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
- Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
- Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
- Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
- Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
- Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.
Data Protection & GDPR
- Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
- Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.
ICT, Digital & Systems Oversight
- Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
- Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
- Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
- Support ICT and CRM development initiatives in line with organisational priorities.
- Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.
Operational Management
- Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
- Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
- Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
- Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
- Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
- Act as the operational lead for insurance-related matters, including renewals and claims support.
- Support the CEO and Trustee Board with financial matters relating to business activities as required.
- Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.
Financial Management
- Set and manage budgets for existing product and service delivery.
- Forecast sales targets and monitor progress against these.
- Support the CEO and Trustee Board with financial matters related to business activities as required.
People Management
- Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
- Monitor, performance manage and improve the efficiency of all direct reports.
- Support the professional development of all direct reports.
- Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
- Motivate staff to achieve their KPIs through quality controls.
- Monitor, train and support all volunteers.
- Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
- Contribute to The Brain Charity management rota when required.
Other
- Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
- Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
- Assist and support volunteers within the team as and when required.
- Carry out any other reasonable tasks which may be required by the charity from time to time.
- Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Care4Calais
Care4Calais (C4C) is a volunteer-based charity providing essential aid and support for refugees in northern France and the UK. We support through on-the-ground assistance, and advocate for a fair asylum system - including safe routes to the UK with refugee rights on arrival.
We work alongside people seeking safety to ensure access to daily essentials, and fill gaps where state support is not provided. We are here for everyone attempting to navigate the complexities of claiming asylum in the UK - providing access to justice, and practical, welcoming support. We also communicate to the public the need for action in support of refugees. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.
In northern France we operate year round from Calais, providing warm clothing, shoes, shelter, services, and assistance to refugees living in appalling conditions.
Across the UK we collect and distribute clothes and other essential items, and provide social support and interaction including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. We are a community with the shared goals of creating a just asylum system, and a fair and welcoming society for all refugees.
Our work involves organising successful campaigns against racist UK government policies, such as the Rwanda plan and the use of barracks as accommodation for people seeking sanctuary.
All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.
About the role
The UK Operations team provides essential psychosocial support to people seeking safety through practical services; such as running distributions, delivering English classes and drop ins, as well as activities to promote wellbeing such as trips and sports activities.
The UK Field Operations Manager will be responsible for managing our operations in London, working as part of the UK Field Operations Team to support large teams of grassroots volunteers to provide essential support to people seeking safety.
You will need to onboard and motivate volunteers through continuous engagement and support to ensure that proper safety procedures for effective distributions and activities are in place, well communicated, and consistently applied. The performance of each region and team needs to be regularly assessed and action taken to build capacity and skills where needed. Successful Field Operations Managers will build networks with local charities, community groups and Local Authorities to help grow and develop the operations of the local Care4Calais volunteer teams. As an operation, continuous improvement through research, learning and development of practices and policies will be critical. The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, a strong team player and excels working in a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity, strong interpersonal skills, and the ability to communicate with a diverse group of people. You will be part of Care4Calais’ core team in the UK and will report directly to the Chief Operations Officer.
This is a fantastic opportunity to join a highly committed team dedicated to improving the lives of those seeking safety.
Key Responsibilities
Your responsibilities will include, but will not be limited to:
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Providing core operations support for Care4Calais’ operations in the UK (specifically London), working to build capacity and support volunteers in their activities. This includes supporting with setting up and running clothing distributions, drop-in sessions, trips and activities as well as supporting volunteers offering guidance and information to individuals.
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Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations.
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Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.
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Managing and supporting large teams of dedicated volunteers supporting people seeking safety.
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Being involved in ensuring that safeguarding procedures are followed in your teams.
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Volunteer onboarding and induction, and continuous volunteer management.
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Develop and deliver training to volunteers.
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Regular in-person visits to the volunteer teams you manage in London.
Person Specification
Essential Skills and Experience:
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Clear leadership ability, with the capability to act with initiative and drive;
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Proven project management skills;
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Strong commitment to the rights of people seeking safety;
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Commitment to Care4Calais' values and mission, including anti-racism;
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Hands on, operational, dynamic and enthusiastic;
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Team worker with good communication and people skills;
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Self-motivated and used to managing multiple priorities to meet deadlines;
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Able to build positive relationships with a range of stakeholders including those from displaced communities, Local Authorities and other charities;
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Ability to respond to the fast-changing and dynamic nature of the UK asylum system, always prioritising the needs and desires of the communities we support;
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Excellent verbal and written communication skills;
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Ability to work on Google Workspace and Office 365.
Desirable Skills and Experience:
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Experience leading and managing volunteer teams from varied backgrounds
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Experience working/volunteering supporting people seeking safety
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Experience in making grant applications/fundraising experience and managing budgets
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Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.
Please note: While day-to-day this is a remote role, you will be expected to conduct semi-regular visits to the local volunteer teams in the areas you manage (London). You must therefore be willing to travel, and you will be supported in doing so.
Applications
Please provide a short cover letter/personal statement that explains why you are suitable for this role and why you want to work for Care4Calais, and answer the short application questions.
The successful applicant will be provided with the induction and training needed for them to succeed in the role.
Please note that we receive a high number of applications and are a small internal team. If you do not receive a response in the first round, it means you have not been selected.
We understand that AI can be a useful tool, however we ask that you do not use it for this application as we want your application to be personal to you.
Equality & Safeguarding
Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.
Care4Calais is committed to safeguarding, so our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values that align with our commitment to an organisational culture that promotes safeguarding.
Lived Experience Inclusion
We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system. As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.
We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment.). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.
Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.
The client requests no contact from agencies or media sales.
Salary £40,000 - £45,000 depending on experience
Full time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Closing date: Tuesday 16 June 2026. We may extend the closing date, however, please apply as soon as possible.
Telephone interviews will be held week commencing 22 June and face to face interviews will be held in our Peterborough office week commencing 29 June 2026.
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well-governed IT environment that enables colleagues to deliver the charity’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls.
This is both a hands-on and leadership role, where you will work both independently and manage internal and external resources and partners to help support our ambitious 2020-2030 strategy.
The successful candidate will have demonstrable experience of managing IT operations, service delivery and cyber security in a small-to-medium organisation. With a strong and practical understanding of Microsoft infrastructures, you will also have experience of managing outsourced service desk and technology partners.
With excellent planning, prioritisation and communication skills, you will be able to translate technical issues and concepts into clear updates for non-technical colleagues and senior stakeholders. In addition, you will have strong incident management and problem-solving skills, including root-cause analysis.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may have experience in the following: IT Operations Manager, IT Service Delivery Manager, Infrastructure Manager, IT Manager, Head of IT Operations, IT Service Manager, Technical Operations Manager, IT Infrastructure Lead, IT Support Manager, Cyber Security Manager, IT Programme Manager, Service Desk Manager, Network and Infrastructure Manager, IT Delivery Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc
REF-228 806
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
1. Background
Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America
The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.
2. Purpose of the Role
The Senior Operations Officer supports operational planning, procurement follow-up, documentation control, and implementation support systems so that project delivery requirements are translated into timely and well-organised operational action.
3.Terms of Reference
- Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
- Reporting to: Project Manager
- Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
- Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
- Full time/Part time: Full Time
4. Scope of Work and Key Responsibilities
Operational planning and tracking
- Support the Project Manager in maintaining operational plans, procurement trackers, action logs, and implementation support schedules.
- Monitor progress of operational actions and follow up with responsible staff to minimise avoidable delays.
Procurement and Supply chain support
- Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing.
- Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention.
- Coordinate with the Sudan Operations and Logistics Officer on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation
Documentation and Asset control support
- Maintain orderly operational records covering procurement files, delivery notes, inventory information, service agreements, and other control documents.
- Support tracking of assets, equipment, and key operational commitments linked to project implementation.
Operational Risk Management
- Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness.
- Provide timely updates to the Project Manager on issues requiring escalation or re-prioritisation.
5. Qualifications and Experience
- Bachelor’s degree or Diploma in operations management, logistics, supply chain, Business Administration, or related field
- At least 5 years of relevant experience; preferably in humanitarian or project environment.
- Good understanding of procurement workflows, record keeping, and implementation support systems.
- Strong organizational, attention to details and communication skills.
- Full professional proficiency in English.
- Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities.
- Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders.
6. Core Competencies
- Operational organization
- Confidential handling of information
- Analytical thinking.
- Service orientation and teamwork
7. Compliance, Safeguarding and Ethics
The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.
The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.
The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.
Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
Looking for a varied, hands-on role where you can shape both IT and operations?
Job role: IT & Operations Manager
Location: Surrey, South East England (onsite)
Hours: 35 hours, Monday–Friday
Salary: Up to £40,000 excellent benefits
Contract: Permanent
This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation.
We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit.
The role:
This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety.
Key responsibilities
- Lead IT operations alongside the external MSP, including service levels, escalations and performance management
- Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management
- Oversee contracts, suppliers, renewals and cost control across operational services
- Support the running of 8 offices and properties, including leases, maintenance, security and office moves, working closely with external third parties
- Manage a fleet of 80 vehicles, including compliance, renewals and line management of the Fleet Administrator
- Support key business projects including systems replacement, office moves and fleet renewal
About you
- IT Management experience in a similar roles within charity, education or the public sector
- Strong hands-on IT experience, ideally within a Microsoft 365 environment
- Experience managing or working with an MSP and holding them to account on service delivery
- Confident managing suppliers, contracts and budgets
- Strong Excel and numerical skills
- Organised, proactive and comfortable juggling a varied workload
- Able to balance technical IT work with broader operational responsibilities
This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This role will lead woodland creation, management and monitoring projects across Cumbria, working with a range of funding programmes, partners and contractors. You’ll manage staff, schedules and resources, helping keep projects running smoothly from planning through to delivery.
The role will also drive the development of new forestry services and opportunities as Raise continues to grow.
We’re looking for someone proactive with strong operational or project management experience who can coordinate people, manage complexity and support specialist teams.
You might come from a range of nature-based backgrounds, including forestry, farming, conservation, land management or another outdoor or environmental sector, but you do not necessarily need to be a trained forester.
As a neurodivergent-led organisation, we value different ways of thinking and welcome applications from people with a wide range of experiences. What matters most is your ability to lead delivery, build good working relationships and help projects move forward.
If you want to help deliver practical woodland and nature projects with communities across Cumbria, we’d love to hear from you.
About Raise
Raise: Cumbria Community Forest is a neurodivergent-led organisation working across 1,300 square miles of Cumbria. We work with landowners, communities and partners to create and care for woodlands that support biodiversity, climate action and people’s connection to nature. Our work combines practical forestry delivery with community engagement, skills development and long-term stewardship.
Working with us
This is a role that involves working across Cumbria, including regular site visits to woodland and rural locations.
You will need to be comfortable working outdoors and travelling between sites as part of your role.
A full UK driving licence is required.
You will be working with landowners, contractors and partners, often in complex delivery environments where priorities need to be managed day to day.
What we offer
· Hybrid working
· 25 days annual leave per year, plus bank holidays
· Enhanced pension scheme
· In-house training opportunities
What we’re looking for
You don’t need forestry qualifications, but you do need relevant experience in operational or project management.
We are looking for someone who can:
· manage projects or programmes from planning through to delivery
· coordinate people, staff and external contractors
· work with landowners, partners or stakeholders
· manage multiple priorities and resolve operational challenges
· support specialist technical teams in delivery
· communicate clearly and build strong working relationships
Experience in forestry, farming, conservation, land management or similar outdoor sectors would be an advantage, but we are open to different backgrounds.
Full job description and person specification is on the Raise website
The client requests no contact from agencies or media sales.
This is a pivotal moment for MYTIME. We are growing fast, our ambitions are national, and we need a Head of Operations who is genuinely ready to grow with us - not just manage what we have today but help build what we need for tomorrow.
As a true second-in-command to the CEO, you will be the operational backbone of the organisation: the person who ensures our governance is airtight, our systems are fit for purpose, our commissioner relationships are strong, and our data tells the story of our impact. You will think and act strategically, while remaining close enough to the day-to-day to spot what needs fixing before it becomes a problem.
This is a rare opportunity to shape the future of a purpose-driven organisation at a critical stage of its growth. If you are the kind of person who thrives on complexity, takes initiative, challenges thinking, and brings rigour without bureaucracy, we want to hear from you.
We believe no child’s destiny should be defined by their beginning.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a Head of Operations & Development to play a key leadership role in a creative, community-focused Arts Council England National Portfolio Organisation.
This is a hands-on role combining leadership of day-to-day operations with responsibility for income generation through funding applications, grants, and tenders.
You will play a central role in strengthening how we work and ensuring we have the systems, resources, and funding needed to deliver our programmes and grow sustainably.
About Gazebo
Gazebo is a diverse arts organisation based in Wolverhampton and an Arts Council England National Portfolio Organisation.
We have a fantastic programme of Theatre in Education, community arts, out-of-school activities, professional touring theatre, and creative training. Our work supports children, young people, and communities to build skills, confidence, and creativity.
We are rooted in our values of creativity, inclusion, and collaboration, with a strong commitment to diversity, social justice, and community engagement.
What you’ll do
- Lead the day-to-day operations of the organisation
- Develop and maintain effective systems and processes
- Lead on funding applications, bids, and tenders
- Identify and develop new income streams and partnerships
- Oversee financial processes, budgets, and reporting (with support)
- Support governance, compliance, and reporting
- Line manage staff and support effective organisational delivery
About you
We are looking for someone who:
- Has experience in a senior operational or management role
- Has experience writing funding applications or bids
- Is confident managing a broad range of responsibilities
- Is proactive, organised, and able to take ownership
- Is approachable and able to build strong working relationships
We are particularly interested in candidates with experience in the arts, cultural, or voluntary and community sector. However, we also welcome applications from those with transferable skills and experience from other sectors.
Why join us
This is a key leadership role within a small, ambitious organisation.
You will play a central part in shaping how we operate, securing funding, and supporting the delivery of creative work with communities.
For full details, including the full job description and person specification, please visit: linktr.ee/gazebotheatreuk
How to apply
Please send:
- A CV (maximum 2–3 pages)
- A supporting statement (maximum 2 pages)
- A completed equalities monitoring form
Your supporting statement should:
- Set out how you meet the requirements of the role, as outlined in the full person specification (in candidate pack available on our link tree)
- Highlight your experience of operational management and funding
- Include an example of a funding application or similar work
- Explain why you are interested in the role and why you would be a good fit
Please include “Head of Operations & Development” in the subject line of your email
Closing date: Friday 19 June 2026
Interviews: Friday 3 July 2026, Gazebo Theatre, Wolverhampton
If you need any support with your application, please get in touch and we will do our best to meet your needs.
Equality & inclusion
We particularly welcome applications from people of the Global Majority and those currently underrepresented in the arts and cultural sector.
For full details, including the full job description and person specification, please visit: linktr.ee/gazebotheatreuk
Please submit:
A CV (maximum 2–3 pages)
A supporting statement (maximum 2 pages)
A completed equalities monitoring form
Your supporting statement should:
Set out how you meet the requirements of the role, as outlined in full person specification in candidate pack on link tree
Highlight your experience of operational management and funding
Include an example of a funding application or similar work
Explain why you are interested in the role and why you would be a good fit
To promote social, educational & artistic development through Creative Arts, by providing a range of programmes in response to the needs & aspirations
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.
We are looking for an experienced Operations Manager to take operational ownership of IT infrastructure and MSP relationship management, facilities, fleet, and contracts across our organisation. This is a wide-ranging role where your work directly underpins our frontline teams’ ability to deliver life-changing support to families with seriously ill children.
About the role:
Reporting directly to the Director of Finance and Operations, you will have input into how Rainbow Trust manages its IT, property and facilities, and fleet - while also leading on the day-to-day operational infrastructure across the organisation, including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose
Managing the office facilities, leases, and contracts across our head office and nine regional sites, you will lead on contract negotiation and supplier management, managing a central administration budget and project manage office moves and operational projects.
With a focus on improving the efficiency of our systems, processes and ways of working, you will also line manage our Fleet Administrator, overseeing our fleet of 80 leased vehicles and be an integral part of decision making.
This is a substantive management role with real ownership, and meaningful variety - ideal for an experienced operations professional with a sound understanding of Microsoft Administration and cyber security ready to take on a broad remit in a values-driven organisation.
What we’re looking for:
Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary for this role.
- A systematic and effective problem solver – you are self-disciplined and analytical, and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
- A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
- A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
- You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
- You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.
Why join us?
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
- Flexible working hours to balance home and working life.
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
- Time off in Lieu.
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
- Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
- Access to the Blue Light Card Scheme, and other rewards and discounts.
- Bike to work, season ticket loan and payroll giving schemes.
- A recommend a friend recruitment bonus scheme.
- Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our why work with us page.
More information about us and our recruitment process can be found in our online Candidate Pack.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
Apply now:
To apply please send your CV and Covering letter to us via the link.
Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.
For a full job description and person specification please visit our website
Please disclose in your covering letter if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
About the role
You will play a crucial role in making sure our volunteer-focused Learning and Development function runs smoothly and effectively. You will be the first point of contact for learning and development queries, helping volunteers and colleagues resolve issues. You will be responsible for managing the full learner journey, from booking through to completion, ensuring a positive experience and identifying improvements when this is not the case.
You will build strong experience in a Learning and Development operational role within a national volunteer network. You will develop skills in problem solving, service improvements and stakeholder management. You will also gain exposure to SSAFA’s Learning Management System and to general system and process design.
You will have the opportunity to improve the volunteer learning experience by streamlining processes and communications and help to shape how learning is promoted and accessed, as well as supporting the delivery and access to a variety of training events.
This is a varied role with the chance to support volunteers who make meaningful differences to beneficiaries lives each day.
About the team
You will join a supportive, collaborative team focused on delivering high quality training with a strong mix of skills across training design, delivery, digital learning and operations. A team that values ideas, continuous improvements and practical solutions.
About you
You will bring a mix of organisational, people skills and a proactive mindset. You will bring a problem solving approach, with the ability to improve process and learner experience, strong organisational skills and the ability to manage competing priorities. You will have experience in Learning and Development, events, administration or similar activities.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
Download the full job description on our Applied page.
Click here to view the benefits SSAFA has to offer.
If you have any queries or would like to speak to someone about this role, please contact Eilidh Chown for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
How to apply
Click on 'Start your application' now.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 15 June 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 24/25 June 2026
Our vision A society in which the Armed Forces, veterans and their families can thrive.
About Us
The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England.
We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.
We are backed by some of the most high-profile campaign and research organisations in the UK. Our members span providers, parent groups, trade unions, the business community and NGOs. Together, we use our collective voice and research to build public and political support for change.
This is an exciting time to join the Coalition. We have experienced significant growth in recent years and, with early years firmly on the political agenda, we expect this to continue.
About the role
- Hours: 30 hours per week (this can be worked over 4 or 5 days). We will consider other working patterns with a minimum of 3.5 days per week worked over 4.
- Duration: Two-year contract, renewed subject to funding
- Location: Home-working, can be based anywhere in the country
- Salary: c. £53,820 per annum FTE (£43,056 pro-rata for 4 days)
We are a remote team, with most colleagues based outside London. This role will support the whole organisation and requires occasional in-person meetings such as in-person team planning days which you will be expected to travel to.
We work flexibly and understand the realities of balancing work with caring commitments. We trust you to manage your time, but expect most hours to be worked within core office hours. To support effective remote working, all staff work on Thursdays.
This is a senior, cross-cutting leadership role sitting at the heart of the organisation. You will lead on operations, finance, HR and organisational systems, while working closely with the Executive Director and Senior Leadership Team (SLT) and the Board to ensure the Coalition is sustainable, well-run, and set up for growth and impact.
About You
You are an experienced operations leader with a strong track record of building and running effective organisational systems, ideally within a charity, social impact or policy environment.
You are equally comfortable developing strategy and rolling up your sleeves to deliver. You bring strong financial and organisational management skills, and are motivated by enabling high-impact teams to thrive.
You have experience working at senior leadership level and are confident operating across a small, fast-paced organisation where priorities can shift quickly. You are a systems thinker who can spot gaps, create structure, and improve how things work.
What You Can Expect to Be Doing
Function leadership
- Work as part of the Senior Leadership Team
- Contribute to organisational strategy, planning and growth
- Support organisational decision-making, balancing operational, financial and strategic priorities
Develop operations and organisational systems
- Oversee the day-to-day running of the organisation, ensuring efficient and effective operations
- Develop and implement systems, processes and policies to support a scaling organisation
- Take ownership of organisational infrastructure (e.g. CRM, internal systems, workflows)
- Improve internal coordination, planning and ways of working across functions
Financial management and sustainability
- Oversee day-to-day financial operations, including reporting, invoicing and payments
- Support organisational financial planning, forecasting and scenario modelling
- Work with external accountants/bookkeepers and ensure strong financial controls
- Support the Executive Director and Board on financial governance and decision-making
People management
- Ensure the organisation has robust HR systems in place, ensuring they reflect changes in legislation, support staff wellbeing and development and foster an inclusive and positive culture
- Lead recruitment, onboarding and staff contracts
- Support performance management, team development and organisational culture
Programme and contract management
- Oversee operational delivery of programmes and projects
- Manage funder agreements and contracts, ensuring compliance and reporting
- Support programme leads with planning, delivery tracking and coordination
- Strengthen systems for delivery and accountability
Governance and organisational support
- Support effective governance, including Board coordination and reporting
- Ensure strong administration of meetings, papers and decision-making processes
- Strengthen alignment between governance, strategy and operations
Cross-organisational leadership
- Act as a central coordination point across policy, campaigns, research and communications
- Support other heads of function to deliver effectively through strong operational systems
- Identify and address organisational capacity gaps, particularly in admin, finance and infrastructure
Person Specification
Essential
- Experience of working at senior leadership level
- Strong experience in operations and financial management
- Experience establishing or improving systems and organisational infrastructure
- Experience of HR processes and people management
- Experience supporting governance and working with senior stakeholders
- Ability to operate effectively in a small, fast-paced and growing organisation
- Strong organisational, problem-solving and communication skills
Desirable
- Experience in a charity, coalition, membership or policy organisation
- Experience supporting organisational growth or scaling
- Experience managing CRMs or digital systems
- While not essential, we would welcome applications from candidate who have either a HR or a financial qualification i.e. CIPD qualified or AAT qualification or similar level of experience and knowledg
The application process
Please apply with a CV and cover letter (no more than two pages) by the listed closing date. No agencies please. We recognise that the use of AI technologies can be useful in reducing the work that goes into job-hunting, however, we kindly request that you use your cover letter to evidence that you have understood the requirements of the role and provide examples of how you can meet the criteria.
The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.
We regret that our small team does not have capacity to respond to unsuccessful applicants individually.
Timeline
- Closing date: 23:30, Thursday 11th June
- Notified for interview by: Tuesday 16th June
- Interviews: We expect this to be a two-stage interview process with first interviews held on either 24th or 25th June and second stage interviews arranged an agreed time.
Working together for an early education and childcare sector that delivers for our children, for parents, and for the economy.
The client requests no contact from agencies or media sales.

