team administrator jobs
Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.
Main Responsibilities
Supporter care and administration
- Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
- Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
- Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
- Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
- Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
- Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
- Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.
Supporter communications and relationship building
- Provide friendly, clear and consistent communication with supporters by email, telephone and post.
- Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
- Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.
Teamwork and collaboration
- Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
- Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.
Supporter care compliance
- Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
- Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.
Person Specification
Knowledge and experience
- Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
- Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
- A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
- Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
- An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.
Skills, abilities, and behaviours
- A friendly, approachable communication style, with strong written and verbal skills.
- Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
- Strong attention to detail and a commitment to getting things right first time.
- Able to prioritise and organise a busy workload, adapting to changing demands.
- Comfortable working independently, while also enjoying being part of a supportive team.
- A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Due to the rapid expansion of Day One Trauma Support and the recent launch of our three-year strategy, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is a requirement to ensure that the Finance Department has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.
We are looking for an experienced and enthusiastic Finance Assistant to join our small and dynamic team to work alongside our Director of Finance and Resources and Finance and Operations Manager, along with providing general administrative support to the Finance and Operations Manager and wider team as required to help ensure the smooth day-to-day running of the charity.
Reporting to the Finance and Operations Manager, this role will work as part of the Finance Team to ensure the accurate and timely processing of financial transactions, month end reconciliations, preparations for payroll and providing support in the production of management and statutory accounts, and in ensuring the charity’s compliance with financial regulations.You will be comfortable managing competing priorities and working collaboratively with colleagues across the organisation.
This role is ideal for someone with strong administrative skills who enjoys working in a collaborative, values-driven environment.
As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.
The post holder’s primary duties and responsibilities are as follows:
Finance Assistant
-
Process purchase orders, purchase invoices, staff expenses, and payment runs.
-
Raising invoices and maintaining credit control processes.
-
Record and reconcile income received from grants, donations, fundraising activities, and other sources.
General Office Administration and Operational Support
-
Provide general administrative support to the Finance and Operations Manager and wider team as required.
-
Help coordinate office supplies, equipment, and routine operational requirements.
-
Assist with arranging meetings, preparing documentation, and taking notes where required.
-
Respond to telephone, email, and visitor enquiries, directing queries appropriately when required.
-
Assist with practical operational matters to help ensure the smooth day-to-day running of the charity.
-
Undertake other reasonable administrative and operational duties commensurate with the role.
General
-
Build awareness of the charity’s purpose through building strong and effective relationships with external stakeholders.
-
Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
-
Willingness to undertake continuous development and training for the role, including mandatory Day One and role specific training.
-
Additional ad hoc duties as and when required.
-
Maintain accurate financial records on our accounting software (Xero).
-
Reconcile bank accounts, credit cards and control accounts on a regular basis.
-
Assist with month-end and year-end finance processes.
-
Provide payroll information to the external payroll provider on a timely basis.
-
Support the preparation of monthly management accounts, year-end accounts and financial reports.
-
Assist with budget development, monitoring and reporting where required.
-
Support the annual audit process where required.
-
Respond to finance-related queries from staff, suppliers, funders, and stakeholders.
-
Ensure compliance with charity finance procedures, policies, and relevant regulations and promote these within the charity.
-
Monitor the Finance inbox on a daily basis, responding promptly and professionally to queries, and escalating matters to the Finance and Operations Manager when required.
-
Undertake other finance and administrative duties as required.
-
Ensure all restricted funds income and expenditure is coded correctly.
-
Undertake any required training and development.
For the full details, please see the attached recruitment pack.
How to apply
Please send your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Sunday 28th June 2026
Interviews:
First stage virtual: w/c 6th July 2026
Second stage in-person, Leeds: w/c 13th July 2026
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
Key aspects of the role include:
- Supporting the Bishop in his diocesan, civic and national responsibilities.
- Assisting the Bishop with administrative, pastoral and practical tasks across the Diocese.
- Analysing, reflecting upon and briefing the Bishop on the theological, policy and
procedural implications of a wide range of issues facing the Church and wider society.
- Managing specific issues and projects on behalf of the Bishop.
- Supporting the Bishop in his statutory roles and obligations.
- Contributing to the overall vision and strategy of the diocese by participating in Bishop's
Staff meetings and the Bishop's Strategy Group, serving as a trusted advisor to the
Bishop and other senior staff.
- Leading the Bishop's Office Team, overseeing the overall operational plan for the office
and line managing the Bishop's Administrator and Hospitality Co-ordinator (one role).
The Chaplain will be a key member of the Bishop's Personal Staff which includes the Bishop's PA, the Bishop's Administrator and Hospitality Co-ordinator, the Palace Gardener and a part-time Driver. The Bishop's Office is located in the Gatehouse to the Bishop's Palace in central Exeter. The Bishop's Administrator and Hospitality Co-ordinator provides administrative support to the Chaplain.
The role demands a time commitment comparable to that if a parish priest. Generally, the Bishop's Chaplain will be expected to participate in morning and evening worship and maintain regular office hours from 9.00am to 5.00pm with a break for lunch. Some evening commitments may be required. The designated rest day is usually Saturday, though there may be occasional Saturday duties, in which case an alternative day off can be arranged. It is crucial that the Bishop's Chaplain is typically available when the Bishop is in the office, given the demands on the Bishop's diary.
Housing will be provided at no cost including exemptions from rent, council tax and water rates, located a short distance from the Bishop's Office. The Bishop's Chaplain will occupy this accommodation under a licence from its owners, the Diocesan Board of Finance. Additionally, removal expenses will be covered, along with a resettlement grant currently set at £2867. Permission may be granted to a Chaplain to live in his or her own property. However, if this is the preferred option, no housing allowance is available.
Closing date is 29 June 2026. Interviews are 27 and 28 July 2026.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



It’s an exciting time to join War Child. We are sector-leading in our heritage, connections and relationships across music, gaming and events, with an incredible network of supporters ready to champion our work. Backed by a talented and ambitious team, we deliver bold, creative fundraising that inspires people to take action for children affected by conflict.
This is a fantastic opportunity for a motivated and relationship-driven partnerships professional with a passion for gaming to join our Gaming team at a pivotal moment of growth. You will help grow income and impact through gaming, building relationships with developers, publishers, platforms, creators and gaming communities to deliver creative and effective fundraising partnerships.
As Gaming Partnerships Executive, you will manage and grow a portfolio of existing gaming partners, identifying opportunities to deepen engagement and maximise their involvement in War Child campaigns. You will also support new business development, helping to build a strong pipeline of prospective partners and contributing to outreach, pitching and securing new collaborations.
Working closely with the Gaming Lead and wider Philanthropy and Partnerships department, you will help shape and deliver innovative campaigns at the intersection of gaming, streaming and digital fundraising. This includes supporting key partnerships such as Jingle Jam and contributing to campaign planning and delivery across the gaming calendar.
You will act as a visible ambassador for War Child within the gaming industry, attending events, building new connections and raising the profile of our work to unlock new opportunities for collaboration and income generation.
As part of our growing Philanthropy and Partnerships department, you will work closely with colleagues across Partnerships, Communications and Digital Marketing to develop strong pitches, proposals and activations that deliver real impact for children affected by war.
The team regularly comes together in our London office for collaboration, meetings and relationship-building, and the successful candidate will be expected to attend these in person where appropriate.
If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.
Your role
The Gaming Partnerships Executive will work closely with the Gaming Lead to grow the team’s income sustainably by focusing primarily on business development and managing a portfolio of gaming relationships. You will seek out and build new relationships with developers, games publishers, platforms and gaming communities to contribute to the pipeline of new gaming partnerships and opportunities for War Child. You will also manage a portfolio of gaming relationships that will be called on to join our campaigns and activations throughout the year. As a key member of War Child’s award-winning Gaming team, you will have a direct impact on the lives of children who have been affected by conflict.
Your responsibilities
- Manage and grow a portfolio of gaming sector relationships, developing long-term engagement plans and identifying opportunities in support of our campaigns to increase strategic and income value..
- Support the delivery of our strategic partnership with Jingle Jam, as directed by the Gaming Partnerships Manager.
- With the Gaming Lead, build a pipeline of prospective gaming partners inclusive of developers, publishers, creators, platforms and the wider gaming community to support the sustainable growth of the Gaming Team.
- Personally lead on researching, approaching and securing new gaming partners, working towards your own new business target annually.
- Contribute to the development of pitches, proposals, cultivation plans and presentations to potential gaming partners
- Work collaboratively with the Gaming Team on developing and implementing the campaigns calendar.
- Build strong relationships with other teams in War Child (Partnerships, Communications, Digital Marketing), representing the Gaming Team where appropriate in working groups to enable smooth delivery of propositions, pitches, activations and campaigns.
- Act as a War Child Ambassador in the gaming industry, attending events and conferences to raise the profile of War Child and make new connections to support business development.
- Support the marketing and promotion of all gaming activations to maximise audience engagement.
- Contribute to team-wide income forecasting and annual planning processes.
- Use all tools available to ensure compliance and our ethical fundraising policy are adhered to, this includes partnership agreements, due diligence processes, CRM database management as well as GDPR and fundraising regulations.
- Contribute to creating a culture committed to the safeguarding of children and adults and compliant to War Child’s Safeguarding and PSEAH (Protection from Sexual Exploitation, Abuse & Harassment) Policies.
- We are committed to building an inclusive and equitable workplace. All staff are expected to actively contribute to this by embedding principles of diversity, equity, inclusion, and belonging into their day-to-day work, decision-making, and interactions with colleagues, partners, and supporters.
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.
You are
- Knowledgeable about gaming or have worked in the sector and can demonstrate understanding of how to harness gaming communities and the industry more widely for fundraising purposes.
- Familiar with digital marketing and gaming platforms & services, e.g. Steam, Twitch, YouTube, Discord and Tiltify.
- Awareness of creator-led fundraising and community-driven campaigns and wider gaming culture.
- Able to demonstrate success in achieving financial targets through partnership management, account management, business development or sales activity, including identifying and developing new opportunities.
- An excellent communicator, confident in building and managing relationships with external and internal stakeholders with the ability to influence and negotiate.
- Able to use audience insight, engagement data or campaign performance metrics to inform partnership activity and decision-making.
- Creative and innovative thinker with the ability to develop new commercial ideas and translate into proposals that achieve results
- Proactive with a growth mindset, capable of managing and prioritising your own workload to ensure new business targets are met.
- Comfortable working in a fast-paced and evolving environment, with the ability to respond proactively to new opportunities.
- Able to demonstrate success in contributing to projects or teamwork
- Able to maintain accurate records with the help of a Client Record Management system. Salesforce experience a plus
- Awareness of fundraising compliance, due diligence and partnership contracting processes
No child should be a part of war. Ever.
Job Title: Finance Apprentice
Team: Finance
Location: Hybrid – Home and London.
Status: 24 Months Fixed Term Contract
*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range at £25,813, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
Context and purpose of role
The Finance Apprentice will play a crucial role in supporting the Finance team to deliver our strategy. The Apprentice will undertake a structured Level 3 Assistant Accountant training programme, combining work-based learning with academic study to develop practical accounting, financial and administrative skills.
During the apprenticeship, the Finance Apprentice will gain experience across key finance activities, including purchase and sales ledger processing, financial administration, and supporting core accounting processes such as reconciliations and reporting.
This role offers a strong foundation for a career in finance, providing exposure to financial operations as well as insight into financial accounting and business partnering in a supportive and friendly team environment.
Key responsibilities
• Assist with purchase and sales ledger processes
• Support reconciliations and month-end activities
• Maintain and update finance system, records, and files
• Assist in preparing reports, presentations, and spreadsheets
• Perform general administration duties, including management of finance team email inbox
• Schedule and coordinate meetings, appointments, and travel arrangements
• Ensure accuracy and confidentiality of information
• Support finance projects and continuous improvement
Other
• Undertake other duties as may reasonably be required
Impact
The Finance Apprentice contributes to the smooth running of the finance function by supporting both day-to-day operations and core accounting processes, while developing skills for future progression.
The person
Apprenticeship Framework
• Commitment to completing a Level 3 Assistant Accountant Apprenticeship and maintaining the training provider standards.
Qualifications
• GCSEs (or equivalent) including English and Mathematics at grade 4/C or above
• Must meet Level 3 apprenticeship entry requirements (A Level in Accounting, Level 2 AAT, passed the Consolidation Test in the Intro to Bookkeeping course, BTRN and BKCL, Level 1 or Level 2 City & Guilds in Bookkeeping and Accounts, or ITBK and POBC)
• Willingness to undertake the Level 3 Assistant Accountant Apprenticeship
Knowledge, Skills and Experience
Knowledge
• Excel and Microsoft Office skills
• Practical exposure to finance or bookkeeping
• Understanding of basic financial processes
Skills
• Proven communication both written and verbal
• Analytical thinking
• Understand and able to work with confidential information
• Ability to manage assigned tasks in an efficient and timely manner and renegotiate deadlines where required
Personal Attributes
• Proactive and organised
• Attention to detail.
• Professional and adaptable
• Motivated to build a career in finance
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The Service Delivery team provides tools and services that increase peoples’ ability to understand, measure and act upon experiences of care in order to improve its quality. The team works with a wide range of stakeholders, including providers, national bodies, academic institutions, and charities to develop and implement evaluation and improvement programmes that help to deliver person centred care. Currently the work profile for the team includes programmes with clients such as private hospitals, NHS hospitals, care homes, international health and care charities and life sciences organisations.
The Project Delivery Coordinator is a hybrid role combining project management responsibilities with operational and administrative support.
The post-holder will support the delivery of project workstreams and client relationships under the direction of a Senior Project Manager. They will be responsible for coordinating day-to-day delivery activity, maintaining programme processes and documentation, and managing defined work packages or projects using standardised approaches, escalating decisions, risks and issues to the Senior Project Managers as required.
The highest quality person centred care for all, always
The client requests no contact from agencies or media sales.
We are looking for an additional team member to join our existing Universal Credit Support - Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate.
You must be proficient in IT with effective communication skills.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join our team in a role that sits at the heart of everything we do, providing hands-on, high-quality and proactive support across communications, events and operations for the Capacity Group.
You’ll spend your time making things happen. The to-do lists you’ll write and the skillsets you engage will vary greatly. Whether it’s coordinating one of our events, scheduling social media content, keeping our CRM system up-to-date or planning a brilliant staff social for the team, you’ll be the kind of person who spots what needs doing and gets on with it.
We’re looking for someone with a genuine can-do attitude, a team player who thrives on variety, keeps calm under pressure, and relishes completing tasks to a high standard while meeting deadlines. You’ll muck in wherever you’re needed, bringing organisational nous and a spring in your step even on the busiest of days.
Our ideal candidate will be a people person, happy to get stuck in, confident building relationships across the team and with external partners, and excited by the idea that no two days will look the same – because at Capacity, they won’t.
It’s a role with variety and scope to develop as Capacity grows, ideal for someone who wants to grow alongside us.
Capacity works at the intersection of designing and doing in public services. Everyday we work with public and third sector organisations to make a p
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Salary: £39,000–£42,000 per annum (£65,000–£70,000 FTE equivalent)
Contract: Permanent – Part time, 3 days a week
Location: London or Birmingham
Working pattern: Hybrid. Cross-region travel up to twice a month for in-person SMT meetings.
Envision is at an exciting moment. Our programmes are working, our partnerships are growing, and our team cares deeply about getting it right. What we need now is someone to help us build the infrastructure to match our ambition – reaching and impacting more young people from less-advantaged backgrounds across London, Birmingham and Bristol.
As our Chief Operating Officer, you will join our Senior Management Team and take clear ownership of Envision's finance, compliance, HR governance, and operational efficiency. This is a newly defined role – created to give the function the senior leadership it needs and to free the CEO to focus on external leadership, fundraising, and strategy.
You will join an SMT of four, working alongside the Director of Programmes and Impact and the Director of Philanthropy and Partnerships, led by the CEO. It is a collegiate team that operates with a high degree of mutual trust and collective ownership – and we are looking for someone who is as comfortable in a strategic conversation about Envision's future as they are reviewing a set of management accounts.
Key Responsibilities
-
Play an active role in SMT – contributing operational and financial insight to organisational planning, strategy development, and decision-making alongside the CEO and senior leadership team.
-
Lead finance oversight and board reporting: overseeing monthly and quarterly management accounts, leading the annual budget-setting process, owning the audit cycle, and preparing papers for the Finance, Audit and Risk Governance (FARG) Committee.
-
Own HR policy and governance: maintaining Envision's HR framework, handling complex employee relations matters, and overseeing the full employee lifecycle with execution led by the Business Admin and Finance Officer.
-
Line manage the Finance Manager and Business Admin and Finance Officer, providing clear direction and developing a high-performing team.
-
Lead operational improvement: conducting a review of processes and systems, building a live improvement register, and implementing agreed changes through to completion – not just to proposal.
-
Explore and pilot AI and automation tools for high-friction tasks. Genuine curiosity and willingness to experiment matters more than technical expertise.
-
Hold compliance and risk governance oversight – GDPR, Health and Safety, regulatory filings – ensuring a clear calendar of requirements is owned and met.
Essential Experience, Knowledge and Competencies
-
Qualified or part-qualified accountant (ACA, ACCA, CIMA or equivalent), or demonstrable equivalent finance expertise.
-
Proven experience in a senior operational leadership role with finance oversight responsibility.
-
Experience of audit management and board-level financial reporting.
-
Track record of leading and developing small teams.
-
Working knowledge of GDPR and charity compliance obligations.
-
Demonstrable ability to operate at a strategic and governance level
-
Experience leading operational process or systems improvement, from diagnosis through to implementation.
-
Active interest in AI and automation tools, with a practical approach to exploring and applying them.
-
Commitment to Envision's vision, mission and values and ability to work well in, and contribute to, our organisational culture.
Envision actively encourages applications from those from Black and Minority Ethnic backgrounds and from socio-economically disadvantaged backgrounds, as they are currently under-represented in our organisation. We seek to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. Envision graduates will be guaranteed a first-round interview.
Please note: we are unable to support visa applications and therefore applicants must have the right to work in the UK.
To apply, please apply through CharityJob.
Closing date for applications- Wednesday 10 June (midnight)
Round 1 interviews (online) : Thursday 18 June
Round 2 interviews (in person- London): Thursday 25 June
We will only be contacting candidates who have been shortlisted for interview. The safety and wellbeing of the young people we work with is paramount at Envision. Successful candidates will be subject to a full Enhanced DBS check and reference checks. All new staff must attend safeguarding training during their induction period.
For more information on this role, please see the full application pack.
All answers should be no longer than 250 words.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt.
At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances.
As a Business Debtline Adviser, you’ll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You’ll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service.
This is a meaningful and rewarding role where you’ll make a real impact every day.
What You’ll Be Doing
You’ll be responsible for:
-
Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels
-
Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way
-
Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance
-
Explaining complex financial information clearly to a non-technical audience
-
Maintaining accurate client records and completing administration to a high standard
-
Collaborating with colleagues and contributing to team performance and service improvement
-
Acting as a professional ambassador for the Money Advice Trust in all interactions
What We’re Looking For
We’re looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment.
You’ll bring:
-
Strong communication skills, both written and verbal
-
The ability to explain complex information in a clear and simple way
-
A compassionate, client-focused and non-judgemental approach
-
Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom)
-
Strong organisational skills and the ability to manage workload effectively
-
The ability to work collaboratively as part of a team
-
Resilience and emotional awareness when supporting clients in challenging situations
Experience in customer service or advice roles is helpful but not essential.If you’re motivated to learn and make a difference, we’d love to hear from you.
Training and Support
We’ll fully support you to build your knowledge and confidence in the role.
-
Comprehensive initial training (full-time, on site, 9am–5pm for approximately 11 weeks)
-
Ongoing coaching, quality feedback and development support
-
Continuous learning to keep up to date with legislation and best practice
We’re looking for people who are curious, committed to learning, and motivated to grow in a rewarding role.
Our typical recruitment process takes up to four weeks and includes:
-
A short online assessment (around 20 minutes at a time to suit you)
-
A 45‑minute Microsoft Teams interview
Candidates who are successful at interview will progress to offer. Those who are not successful will be offered interview feedback.
We sometimes use AI tools to support parts of our recruitment process, such as initial application review. These tools help us manage volume, but all hiring decisions are made by a real person in our Recruitment team.
Accessibility and Adjustments
We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you.
Important Information
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Your personal data will only be used for recruitment purposes and held for up to 12 months. Please see our Privacy Notice for Job Applicants on our vacancies page for further details.
Our Commitment to Inclusion
We’re committed to building a workplace that reflects the communities we serve and our values - We put people first. We support each other. We solve problems.
These values guide everything we do and help create a welcoming, respectful and inclusive environment where everyone can thrive. We warmly welcome applications from people of all backgrounds.
The client requests no contact from agencies or media sales.
About the team
Even though 1 in 4 people have mental health problems, most of us don't get the help we need. This has to change.
We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
The Individual Giving team is focused on recruiting supporters to give a one-off donation or a direct debit to Mind. The team creates insight-led and creative fundraising campaigns and stewardship activities that acquire, retain and deepen engagement with supporters building long-term relationships that help deliver income for Mind.
About the role
Will you join us?
We're recruiting 2 x Individual Giving Officer roles to join the team.
As an Individual Giving Officer, you will support the Senior Individual Giving Officer in generating and delivering inspiring and motivating marketing and stewardship communications - as well as leading on delegated campaigns and projects, to build engagement with supporters and drive long term support for Mind.
You will deliver marketing campaigns from beginning to end - from writing briefs and working with agencies and internal teams on media, creative, data, print, production, and fulfilment, to collating results and using data and insight to optimise activity and deliver a brilliant supporter experience.
You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans in a wellbeing focused environment.
The Individual Giving team is a part of the wider Mass Engagement team, and you will play a pivot role in helping the team to reach and exceed their target of raising over £23 million, so that Mind can fight for timely access to great quality care for all.
This role requires a Disclosure and Barring Service (DBS) check.
About you
We'd like to hear from you if you have…
-Experience in planning, delivering and evaluating campaigns or activities, managing timelines, budgets, and multiple stakeholders to meet targets; with a track record of meeting and exceeding KPIs.
-Strong communication skills and the ability to engage with and steward our supporters across a range of marketing channels.
-Experience interpreting and analysing data to optimise marketing, fundraising or communication campaigns or stewardship strategies to improve performance and strengthen loyalty and trust.
-Excellent interpersonal skills and can build strong relationships internally and externally with suppliers, agencies, and stakeholders to collaborate and deliver a high-quality supporter experience.
-Experience in innovative thinking and creative approaches to enhance campaign performance and deepen supporter engagement.
-Experience administering PO & invoicing processes, accurately tracking expenditure to ensure activities are within budget and supporting financial reporting.
Mind is open to experience outside of the charity sector, transferable skills and learning in post, and we will welcome applications from candidates who may not meet the criteria exactly.
About applying
For more information about the role and its core responsibilities, download the full role profile below. If this sounds like the role for you, click "Apply Now". Please apply with a CV and covering letter or personal statement (no more than two A4 sides for each) which refers to the Person Specification.
Mind are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. We are also open to flexible working arrangements so please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible.
Interviews are likely to take place week commencing 22nd June 2026 and will be in person at our office in Stratford, London.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the essential criteria in the personal specification.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and highly organised grant manager with exceptional communication and relationship building skills, to manage all aspects of grants from The Christie Charity to the NHS Trust.
The role will take responsibility for collating project information and supporting internal teams to communicate and demonstrate project impact and ensure accountability to our external partners and audiences.
This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.
The client requests no contact from agencies or media sales.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve.
We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it.
As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same.
The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities:
-Secure and grow restricted and unrestricted income via out mutually beneficialcorporate partnerships
-Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support
-Develop and enable corporate partnerships in support of Mind reaching new audiences
-Deliver an excellent experience in support of effective, long-term relationships
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an organised and proactive individual to identify new prospects (trusts, foundations, corporates and major donors) to support to the philanthropy team in their fundraising efforts.
The role will help develop and expand our prospect pipeline by identifying new opportunities and supporting the philanthropy fundraising team.
This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.
The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.
The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.
Why Join Us:
Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.
BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.
Person Specification
Essential
-
Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.
-
Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.
-
Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.
-
Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.
-
Experience of leading or supporting governance processes, including board reporting, risk management and compliance.
-
Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.
-
A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.
-
The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.
-
The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.
Desirable
-
Experience of working in or with the music industry, creative industries or arts and culture sector.
-
Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.
-
Experience of implementing or managing a CRM system, project management platform or other operational technology.
-
Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.
-
Experience of leading an organisation through a period of significant change, transition or growth.
-
An existing network within the UK music sector, creative industries or racial equity and social justice space.
At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!
To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.
To drive transformational, systemic change across the UK music sector, ensuring every person regardless of background.





