Jobs

Purpose of role:

To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.

To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.

About us

The first Citizens Advice opened in Liverpool on 4th September 1939, established in the aftermath of the first world war and provided, amongst other initiatives, a casework service for families in need.

Since then, we have continued to grow as a frontline service, finding innovative solutions to the advice needs of our community through free, confidential and independent advice and information services.

Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over four permanent sites (Belle Vale, Garston, Walton & Wavertree) and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services. We have also developed a mobile phone app which acts as a single point of access for Citizens Advice in Liverpool, showing where to find advice in real time, access to self-help information, and telephone, WhatsApp, email & webchat advice.

We are a member of "National Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in our offices.

We receive funding from Liverpool City Council; which helps support our generalist advice service which gives advice on a wide range of subjects such as; benefits, work, debt & money, consumer, family, housing, law & courts, immigration and health. We also receive funding from other major contributors which helps run our specialist advice projects.

As Projects Officer: Neighbourhood Food Model you will lead on specific projects within the wider Neighbourhood Food Model. Your role will be to grow collaborations, facilitate groups and workshops, and coordinate action. You will be building alliances with local food growers, chefs, researchers, council officers and residents to build a better local food system in Walworth.

The Walworth Neighbourhood Food Model is an ambitious, long-term approach to tackling the root causes of food insecurity in our neighbourhood. It offers a vision for a network of complementary spaces and initiatives, to build social connection through food, develop local supply chains, and transform the local food economy. This is a key role with a significant level of responsibility, working in a small dynamic team, at a crucial time in the development of this ambitious programme.

Responsible for: Planning, organising, recruiting, facilitating and documenting a range of groups and collaborations that aim to transform Walworth’s food system.

You will need to be dedicated and passionate about neighbourhood food, and able to inspire others. You will need to be adaptable and relish uncertainty, and you will be creative and enjoy problem solving. You will also enjoy bringing some order to things by finding the right level of detail at which to project plan, and find personal satisfaction in being organised with good record keeping.

Contract length: 12 months
Salary: £29,903.50 per year. 

Application Deadline: 9am Mon 29th April 2024
Interviews: Week of 6 May 2024

We will be shortlisting and interviewing suitable candidates as soon as applications come in, and encourage you to apply soon.

Location: Pembroke House (SE17 1QR), Walworth Living Room (SE17 2JU) and wider Walworth neighbourhood (SE17)

This role is not suitable for remote-working. The vast majority of the work requires you to be present for in-person meetings, activities, and events in the neighbourhood of Walworth, South London.

Hours of Work: Full time post: 5 days / 35 hrs per week, in person. (Full time availability is preferred, but 0.8 FTE may be considered)

Usual working week is Monday - Friday, 9am - 5pm, but this role requires some flexibility to work evenings or weekends to attend community meetings or events. 

For a full job description and person specification please refer to to the job role pack below or on our website.

To apply please visit our website and complete the application form.

We're looking for four kind, compassionate and resilient Support Workers to join our Learning Disabilities service in Hammersmith & Fulham.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of positive risk taking
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
* Undertake support work in partnership with external stakeholders to compliment their interventions
* Developing productive relationships with partner organisations to improve service outcomes
* Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
* Involving customers in the design, development and delivery of the service
* Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
* Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

* NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Senior Business Operations Officer

Job id: 086765

Salary: £37,332 - £42,099 per annum, including London Weighting Allowance

Business unit: King's Business School

Department: KBS Faculty Office

Location: Strand Campus

Category: Professional & Support Services

King’s Business School (KBS) asks challenging questions of business and wider society like: What is the meaning of work? Should business be more ethical? How can we measure productivity? What is modern slavery? Are AI and big data the future of finance? 

KBS contributes towards answering these questions, changing the way business works whilst tackling the world’s major challenges for the good of the economy, the environment, society, and businesses everywhere.

The Faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership, and knowledge transfer.

This new role as Senior Business Operations Officer will play a key part in the day-to-day operation of finance and resource management, procurement, professional services HR, faculty estates and space, health and safety, and other defined project management.  Reporting to the Business Operations Manager, the post-holder will be a member of the Faculty’s Business Support Team who will support and coordinate delivery of business operations in accordance with the College’s and the Faculty’s priorities, timeline and policies.  The role will also provide a high level of customer support in collaboration with key stakeholders in the Faculty and central service teams.

The post-holder is expected to be well-versed in the systems and processes underpinning business operations, and has a positive and systematic approach to work, with strong communication and numeracy skills.  They will also engage in collaborative teamwork, promote new ideas and initiatives for more effective and efficient delivery of services through a “one team” Faculty and College approach. 

This is currently offered as a hybrid role, and the role holder will be eligible to spend part of their working week on campus and part of the week working remotely. 

King’s Business School embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.

Benefits of working at King’s College London:

King’s College London (KCL) provide an extensive and varied range of career-focussed training and on-the-job learning as follows: 

· We support staff to maintain a work/life balance

· Flexible working, parental leave opportunities, and subsidised childcare costs for under threes

· Reduced membership rates for staff at gyms at three of our campuses

· Employee Assistance Programme providing free, confidential advice on both home and work concerns

· 30 days annual leave (plus UK bank holidays and four additional concessionary closure days over Christmas)

· Occupational pension scheme with generous employer contributions, and opt-in additional personal contributions 

· Season ticket loans and  cycle to work scheme

· Free coffee / fruit scheme from King’s College Food outlets (restrictions apply)

· Membership of My King’s Discounts offering preferential rates to wide range of groceries, holidays, entertainment, home, health and beauty and fashion

This post will be offered on an indefinite contract.

This is a full-time or part-time post – requiring a minimum of 80% (0.8 FTE). We would also consider applications for job-sharing and flexible working requests.

Closing date: 28 April 2024

To apply, please click “Apply Now”.

Prospectus are delighted to be helping London’s Air Ambulance, the charity that provides advanced trauma care across the capital in their search for a Direct Marketing Officer. They operate a helicopter and rapid response vehicle service 24 hours a day, 365 days a year, carrying out critical care procedures at the scene. A global leader of rapid response and critical care, they bring the hospital to the roadside to ensure that seriously injured people receive urgent treatment immediately.

The Direct Marketing Officer will support the development, management, and optimisation of London’s Air Ambulance Lottery and Regular Giving programs which has phenomenal success via face-to-face fundraising. An exciting opportunity which will see the successful candidate working closely with the Operations Team, paramedics, doctors, and pilots to develop and deliver training to face-to-face fundraisers that brings the work of London’s Air Ambulance to life. The post holder will also work closely with external agency partners, as well as internal stakeholders and various teams within the charity.

The successful candidate will thrive on collaborative work, excel in presenting compelling narratives which inspire other fundraisers to do the same. An analytical mindset is essential, along with the ability to grasp facts and data to manage projects effectively. This role is the vital link between key internal charity stakeholders and external fundraisers, trainers, and account managers and therefore a thorough understanding of the sector and or campaign management via a similar role within the charity or private sector will be key.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Jessica Stoddart at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Christianity Explored Ministries (CEM) produces evangelistic resources which invite people to meet Jesus in the pages of Scripture. Our products have been translated into more than 60 languages and are trusted by Christians in over 140 countries worldwide. 

We are seeking a Director of Product Development (DPD) to catalyse the further growth of the ministry. Reporting to our National Director, this new leadership role will include ongoing responsibility for evolving our catalogue of products such that they faithfully and powerfully articulate the gospel in ways which remain relevant, contextualised and engaging. The new DPD will join our ministry at a pivotal moment of expansion and enjoy a unique opportunity to equip the global church with high-quality products, serving efforts to share the gospel with the lost around the world.  

The successful candidate will be a gifted strategic leader with experience in successful management of creative projects. They will bring high levels of initiative and drive, a godly blend of confidence and humility, and a wisdom in collaborating with a breadth of stakeholders in pursuit of organisational goals. They will be of orthodox evangelical convictions and ambitious for the gospel. 

If you think this could be you, please get in touch.  

Prospectus is delighted to be working London's Air Ambulance with their search for a Senior Major Donor Manager to cover a 12-to-14-month maternity leave. London’s Ari Ambulance provides advanced trauma care across the capital. They operate a helicopter and rapid response vehicle service 24 hours a day, 365 days a year, carrying out critical care procedures at the scene. A global leader of rapid response and critical care, they bring the hospital to the roadside to ensure that seriously injured people receive urgent treatment immediately.

The Major Donor team is playing a pivotal role in the raising of funds for an ambitious ‘Up Against Time Appeal’ which will replace the charity’s two helicopters. Having already raised £9.9 million of the £15million required they are now looking at opportunities presented by the new 15-year organisational strategy. The Senior Major Donor Manager (maternity cover) will lead on and monitor the strategy during this time, develop the Major Donor team, steward key relationships, respond to fundraising opportunities that arise and help develop internal processes to support programme delivery.

The successful candidate will be an experienced major donor fundraiser, looking to develop their leadership skills. You will need to be confident, ambitious, and results-focussed, working closely with a dynamic team to make the most out of every opportunity offered. You will possess outstanding oral and written communication and influencing skills, and will have the presence, gravitas, and sensitivity to operate effectively at all levels.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Jessica Stoddart at Prospectus. 

If you are interested in applying for this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

JR007834

You have an understanding of drug, alcohol and health related issues, and experience of working with adults in an addiction, housing or social care setting. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Complex Needs Practitioner. 

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

We are looking for three Complex Needs Practitioner to join our team in Aylesbury. The purpose of the role is to engage people in a variety of interventions, using a person-centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.

All Complex Needs Practitioners work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health and social care.

A core part of the role will be working with people and their families to address holistic support needs across all aspects of the person’s wellbeing. This could include diverse work related to knife crime, 5 step family work, exploitation, physical and emotional health as well as substance misuse.

An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You’ll also need a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.

This is a permanent full-time role requiring the post holder to work 37 hours per week. 

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process; shortlisted candidates will be interviewed as and when they apply. 

Aquarius is a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius will become a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation, of which Aquarius will remain a subsidiary.

Do you have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Practitioner.

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.
We are looking for a Practitioner to join our team in Aylesbury.

Your challenge? To provide advice, assessments, brief and structured interventions and group programmes. As a Practitioner in this role you will be the initial contact for referrals into the service, conducting initial assessments via telephone, face to face and offering relevant and appropriate advice, harm minimisation, family interventions risk assessment and management, actioning onward referrals to partner agencies. You will also be required to manage a caseload.

An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. You will also have the ability to collaborate and work professionally with service users, families and external agencies to provide a service which maximises outcomes for service users. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office.

This is a permanent full-time role requiring the post holder to work 37 hours per week. 

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

Aquarius is a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius will become a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation, of which Aquarius will remain a subsidiary

JR007842

You’ve got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Female Recovery Worker.
 
Right now, our Women’s Supported Housing service in Manchester is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery. So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.
 
The chances are, you already work in the mental health field. What is for certain is that you’re caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health. Oh and you’re happy working independently or, as a valued member of our team, being part of a weekly rota system and available for on call duties. Working pattern is over 7 seven days a week 9-5pm, you will also be required to work some weekends and evening shifts.
 
We are looking for female applicants only for this role as it is an all-women’s service. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.

This is a full-time role requiring the post-holder to work 37.5 hours a week.
   
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Housing Administrator

We are seeking a Housing Administrator to play a crucial role in delivering exceptional administrative support for specialised supported housing services.

Position: Housing Administrator – Specialised Supported Housing

Location: Tankersley, Barnsley (with travel from Durham to Worcester)

Salary Range: Circa £20,000 per annum

Working Hours: Flexi 30 hours per week, Monday to Friday

About the role:

As a Housing Administrator, you will be at the forefront of ensuring efficient and effective administration, placing tenants at the heart of everything you do. From managing data systems to handling complaints and supporting tenant needs, your contribution will be vital in maintaining the organisations high service delivery standards.

Key Responsibilities:

• Providing administrative support using Microsoft Office software and maintaining data filing and management systems.
• Assisting with social media updates, newsletters, and Easy Read documents for tenants.
• Handling complaints and delivering excellent customer service.
• Collaborating with internal and external partners to achieve objectives.

About you:

To be successful in the role of Housing Administrator you will need the following skills and experience:

• Previous experience in a similar role, with excellent communication skills and a positive attitude
• Proficiency in Microsoft Office suite.
• Strong communication skills, both verbal and written.
• Ability to work independently and collaboratively to achieve objectives.
• Problem-solving skills with a focus on customer service.
• The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.

Although not essential knowledge of Sage Accounts Software and experience of housing and leasehold legislation, as well as housing and property management regulations would be beneficial for this role. Desirable qualifications include; CIH level 2 in Housing Practice or equivalent and NVQ 2 or 3 in Business Administration

If you're ready to make a difference in the lives of our tenants through efficient and compassionate administration, apply now to join the team!

You may also have experience in areas such as: Housing Administration, Housing Admin Officer, Temporary Accommodation Administrator, Housing Support Administrator, Housing Officer, Administrator Housing Association, Sheltered Housing Administrator, Lettings Administrator, Housing Management Administrator, Customer Service etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

You have a good understanding of the harm caused by alcohol and drug use to adults, young people, children, families and society and a sympathetic approach to people who misuse them. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Support Worker.

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.
We are looking for three Support Workers to join our team. We have two positions available in Aylesbury and one position in High Wycombe. Please state on the supporting statement which position (or both) you are applying for.

Your challenge? To provide advice, support, advocacy and key work for recovery plans and undertake elements of assessment and case management as directed. And, all the while, we’ll expect you to operate in a way that recognises and values diversity and understands the functional model of substance misuse, the Recovery Agenda and the problems caused by alcohol and drug misuse.

Preferably with a NVQ 2/3 in Social Care, or willing to attain this, you are used to working to policy and procedural requirements that include child protection, vulnerable adults, confidentiality and health & safety. 

We’ll also be looking for good written and verbal communication skills and the ability to maintain accurate records and fulfil data requirements. A flexible approach is important too, as is a commitment to taking a client centred approach to providing services and working in a way that recognises and values diversity.

This is a permanent full-time role requiring the post holder to work 37 hours per week. 

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

Aquarius is a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius will become a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation, of which Aquarius will remain a subsidiary

Background

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory, including Gaza, and Lebanon.

MAP is in a period of ambitious growth and rapid development, as we respond to the massive humanitarian crisis in Gaza, the West Bank, and Lebanon. Due to this growth, we are seeking a Director of Fundraising and Marketing to lead the development and delivery of an ambitious and data driven fundraising strategy.

Purpose of role

The purpose of this role within MAP is to build a high-performing fundraising and marketing team in the UK, and in new international markets, to drive and stabilise significantly increased fundraising performance across a range of income streams. The post holder will lead the development and delivery of an ambitious and data driven fundraising and marketing strategy to successfully deliver MAP’s new five-year vision.

Primary responsibilities

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

The job holder will have the following key responsibilities:

Leadership

• Champion fundraising across the organisation.
• Be an inspiring ambassador for MAP and ensure this is reflected in the strategies, outputs, and behaviour of the fundraising team.
• Actively contribute to leading Medical Aid for Palestinians as a member of the Senior Management Team (SMT).
• Work closely with the SMT to ensure that appropriate processes and systems are in place across the organisation, including delivery against KPIs.
• Attend and actively participate in MAP’s Board meetings and relevant Board Committee meetings providing updates, necessary reports, and feedback on MAP’s fundraising and marketing.
• Lead cross-organisational projects in line with organisational strategy and direction.
• Build strong working relationships with colleagues across the organisation at all levels, adopting and encouraging a collaborative working approach.
• Keep abreast of, understand, clarify, and implement new or changes in relevant thinking and legislation, especially those directly affecting fundraising.
• Monitor and manage risk in accordance with MAP’s risk management policy.

Fundraising

• Lead the development and delivery of an ambitious and data driven fundraising strategy across a range of income streams to successfully deliver MAP’s new five-year vision.
• Build and inspire a high-performing and results-oriented Fundraising Team focused on delivering sustainable income to maintain and build on recent organisational growth.
• Ensure that MAP’s fundraising is supported by appropriate business/activity plans, and sound financial plans and budgets; and that performance is regularly monitored and evaluated against plans and budgets.
• Set, monitor, and deliver annual income and expenditure targets.
• Foster a culture of ambition and innovation and support the team to research, develop, and implement new fundraising approaches to recruit new donor groups across all income streams.
• Drive change and implement new ways of working across fundraising and the wider organisation in support of fundraising effectiveness.
• Manage relationships with key supporters and stakeholders and attend meetings and networking events to unlock new opportunities.
• Strengthen and build on existing supporter relationships, ensuring that all supporters receive a first-class experience.
• Support the team to develop professional and engaging fundraising materials including fundraising propositions, applications, proposals, appeals, pitches, and reports.
• Take overall responsibility for fundraising compliance and ensure that in all relevant areas, MAP complies with the law, regulation, and stakeholder and contractual obligations with third parties.
• Maintain oversight of the supporter database to ensure integrity, legal compliance, and suitability for MAP's fundraising strategy.

Fundraising Development

• Work with the Head of Individual Giving to deliver and implement a strategy which prioritises both the retention and acquisition of new donors, enhances the use of digital products, platforms, and channels and delivers the highest standard of supporter care and donor stewardship.
• Work with relevant colleagues to deliver a new strategy and plan which prioritises deepening and strengthening existing relationships and building a strong pipeline of new prospects to deliver multi-year funding from major donors, high profile supporters, trusts, foundations, and companies.
• Lead the adoption and use of a newly installed Microsoft Dynamics CRM to effectively support data-driven decision making and relationship management to generate supporter insights in support of increased fundraising.
• With the CEO and SMT, agree and invest in a scaled-up approach to fundraising internationally.

Brand and Marketing

• Working in collaboration with the Director of Advocacy and Communications, lead the development and delivery of an integrated marketing and communications strategy that is driven by audience insight.
• Build and inspire a high-performing and results-oriented Marketing Team to build a community of supporters by delivering a seamless supporter journey that promotes MAP’s work and delivers greater income generation.
• Ensure our brand and identity are strong and supported by authentic high-quality messaging, delivering integrated campaigns across all our channels that turn increased recognition into active support for MAP’s work.
• Increase brand awareness and brand attribution, creating an authentic and compelling voice for MAP which centres on Palestinian voices, including the voices of the people MAP serves.
• Empower teams across MAP to successfully deploy our brand.
• Work in partnership with the Director of Advocacy and Communications to ensure content is up to date, factually accurate and to manage reputational risk.

People Management

• Create a high-performing team that is ambitious and passionate about MAP’s vision.
• Provide line management to direct reports, setting, and monitoring individual performance objectives and motivating the team to be innovative and professional in its thinking and delivery.
• Ensure all fundraising staff receive consistent and motivating direction and feedback to enable them to work to the best of their ability.

General Responsibilities

• Support the mission, ethos, and values of MAP.
• Carry out other associated duties as may arise in line with the broad remit of the position.
• Support and promote diversity and equality of opportunity in the workplace.
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
• Maintain and improve competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practices.
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.

Profile

The following offers an aspirational view of our ideal candidate profile; however, we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.  

Experience

• Extensive relevant experience and a proven track record of delivery of income growth across multiple fundraising channels in a fast-paced and rapidly changing context.
• Knowledge and/or experience of fundraising through direct marketing, trusts and foundations, corporates, major donors, challenge events, community fundraising, and digital marketing.
• Experience of relational databases and of analysing and presenting data to make informed decisions.
• Experience engaging and stewarding relationships with donors at all levels.
• Proven experience producing successful proposals for large scale projects.
• Experience planning, prioritising, and managing multiple projects simultaneously from start to finish.
• Experience in international fundraising.
• Experience in strategic planning, budgeting, and forecasting.
• Experience managing staff across different fundraising areas.
• Experience working at SMT and reporting at Board/Trustee level.
• Experience working with international teams and/or on international issues. (Desirable)

Skills

• Significant gravitas and an excellent networker, communicator, and influencer who is at ease and skilled in representing and promoting an organisation with different audiences, at different levels and in different contexts.
• Highly proactive and effective at collaborating with others, building relationships and partnerships.
• Excellent judgement, including in balancing short and long-term priorities, focusing on key issues, and identifying and managing both opportunities and risks.
• Ability to undertake a complex management role in an international organisation, leading a very busy team and schedule.
• Excellent project management, budget and forecasting management, and resource control skills.
• Persuasive communication skills with the ability to present and convey complex ideas and issues clearly and coherently.
• Strong decision-making skills and ability to translate priorities into operational goals and plans.

Knowledge

• Significant knowledge and understanding of all aspects of fundraising including philanthropy, partnerships, individual giving, and legacy giving.
• In-depth and up-to-date knowledge of charity law, fundraising regulations, standards, and best practice.
• High level of competence in CRM software and social media.
• Commitment to maintaining standards to promote trust and confidence in MAP’s fundraising initiatives.
• An understanding of the work of MAP and the issues facing Palestinians living under occupation and as refugees.

Personal Traits Desired

• Commitment to MAP’s mission, services, and the right to health.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of MAP.
• Prepared and able to travel occasionally to Lebanon, the occupied Palestinian territory, and Israel and pursue new business opportunities anywhere in the world.
• Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.

Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

We are thrilled to be seeking an incredible Events Manager to join the team at mothers2mothers, a dedicated organisation that strives to tackle the health care needs of children and families in Africa. Not only do they provide services on the frontline, but they also continue to build strong partnerships with governments and NGOs to amplify the impact they can make on the wellbeing of the local communities they serve.

As Events Manager, you will lead and manage the magnificent annual The Mother’s Ball, as well as other events such as Mother’s Day and International Women’s Day events and the launch of a series of cultivation and prospecting events. You will play a vital role in a fast-paced team, collaborating with all fundraising functions across the globe and acting as a thought leader to develop new events, unlock high-income revenue streams and bring new supporters to the organisation.

If you enjoy variety and working creatively, this is a wonderful opportunity to flex your skills and ideas and help m2m continue developing a portfolio of events whilst working with teams across the globe.

To be a successful Events Manager, you will need:

 

• Experience working in fundraising event functions, developing and delivering significant special events
• Experience managing multiple projects concurrently
• Experience leading the management of an event committee
   

Salary: £42,000 - £44,000
Contract: Permanent Full time
Location: Hybrid – London
Closing date: 8^th April

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.