Fundraising assistant jobs (387)

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JDRF
Multiple Locations
£27,425 - £32,225 per year
We are looking for a passionate and self-motivated Individual Giving Officer to join us at this exciting time to deliver our programme.
Breast Cancer Now
EC3N 1DY
£36,820 - £41,000 per year
We are looking for a highly motivated, innovative relationship manager with a well-developed understanding and knowledge of philanthropy.
Architectural Association School of Architecture
Bloomsbury
£28,000 - £32,000 per year
Supports fundraising activity, in close collaboration with the AA Director and other senior representatives of the school’s departments
St Mungo's
OX1, Oxford
£18,065 - £18,795 per year
Page 11 of 26
City of London, London
£25473 - £28303 per annum
Full-time
Job description

Summary

As a Supporter Care Assistant Team Leader you will be delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interviews: Friday 29th November

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan (on completion of your probation period)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

  • Provide a comprehensive and responsive information service to the public, advising on support services available for people living with diabetes, particularly Helpline and Supporting Membership.
  • Support Diabetes UK Safeguarding function by undertaking the role of 'Designated Safeguarding Person' as part of a team of DSPs
  • Day to day management, support and development of the team, including attending internal and external meetings as required
  • Promoting a culture of high quality and compliance within the team to ensure an excellent experience for those we come into contact with whilst keeping safe, legal and healthy

Ideal Candidate

  • Manage a busy workload with many competing deadlines while remaining calm and focused
  • Champion and encourage the delivery of an excellent level of customer service to people contacting Customer Care Centre
  • Demonstrate excellent written and oral communication skills with the ability to interact effectively with a wide range of people
  • Work as an effective team member, showing flexibility and a willingness to collaborate with others to get the job done
  • Effectively manage and motivate
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More about Diabetes UK
About
Diabetes UK

Diabetes UK is the charity leading the fight against the most devastating and fastest growing health crisis of our time, creating a world where... Read more

Posted on: 06 November 2019
Closing date: 13 November 2019
Job ref: diabetesuk/TP/21/374
Tags: Operations
Expires today
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