Leicester, Leicester
Job description

As a Hearing Aid Support Volunteer,  you will provide support and advice to hearing aid users at our Hear to Help drop-in clinic, helping them with basic maintenance of their hearing aids.

We have drop in clinics in various locations across Leicester (Exact locations to be discussed at interview)

Ideally, once a week during office hours depending on availability

What will you be doing?
As Hearing Aid Support Volunteer, you’ll perform the following tasks:

  • Visit our regular walk-in clinics for hearing aid users

  • Undertake basic maintenance on hearing aids such as re-tubing and battery replacement

  • Sign post other agencies that may be beneficial to the service user

  • Monitor the number of visits carried out and feedback to the volunteer coordinator

  • Promote the work of Action on Hearing Loss

  • Meet with other Action on Hearing Loss volunteers and staff to discuss the project and suggest any improvements.

Why do we need you?
It can take time for people to get used to hearing aids, understand the different settings and learn how to take care of them. Our Hearing Aid Support volunteers therefore provide a valuable service to people who depend on their hearing aids for day-to-day tasks and social interactions.

What skills do you need?
Here’s what we think could be beneficial:

  • Knowledge of or willingness to learn about issues affecting people confronting deafness, tinnitus and hearing loss- particularly older people

  • Some experience of using hearing aids would be preferable

  • Friendly, reliable and approachable manner

  • Ability to listen to questions and to answer appropriately

  • Happy to work with a wide range of people.


What support will you get?
We value your time and commitment and want to make sure you are enjoying volunteering with us.

In a recent survey, 92% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer!

Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

Here’s what our volunteers say!

“I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB

What training is offered?
Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role.  This may include:

  • Training in Understanding Hearing Loss
  • Volunteers also have the opportunity to attend other training relevant to their role

What will you gain?
Our volunteers receive the following benefits:

  • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
  • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
  • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
  • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
  • Opportunity to try other volunteering roles locally with Action on Hearing if available

You will need to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.


You will be required to complete a DBS check (previously CRB), as some of your work may include working with vulnerable adults.

What next?
Thanks for taking the time to read these details. 

Ready to apply for this role? Excellent!

Click on the 'Apply on Website' button below to complete our online application form.

More about Action on Hearing Loss
Action on Hearing Loss

Action On Hearing Loss

In 1911 Leo Bonn, inspired by his personal experience of deafness, founded the organisation t... Read more

Posted on: 13 December 2019
Closed date: 29 February 2020
Tags: Advice, Information, Social Work

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