Action on Hearing Loss
Highbury, Greater London
£32,000 - £36,000 pa dependent upon experience, plus excellent benefits
Permanent, Full-time
Job description

35 hours per week

Sitting in the Engagement Group but supporting the whole Charity, the Insight Manager will play a pivotal role in ensuring that we are able to make decisions, develop strategies and report against objectives effectively. You will provide insight into the Charity’s various sources of data as well as monitoring external sources and trends to ensure that the Charity’s activities have the best possible success.

The Engagement group raises some £14m per year to fund our mission and manages our brand and profile. We are growing rapidly having just launched a new strategy with some highly ambitious goals.

Our Supporter Experience team ensures the Engagement Group operates to the highest standards of effectiveness, efficiency and compliance, providing the firm foundations for growth. The team manages Data & Insight, Supporter Care and enables group- and charity-wide change.

Across Action on Hearing Loss we generate large quantities of data, relating to; financial and operational performance; customer demographics and behaviour; and market research and digital activity, most quantitative, some qualitative. We need someone with the right skills to help us analyse this data, spot patterns and trends, identify ways in which we can improve our performance, forecast future changes, and – vitally – communicate this understanding to people who need to know about it.

As well as the analytical, statistical and numerical capabilities, you will have excellent communication and team working skills. You will also have a passion for solving problems, improving organisational understanding and performance. Previous experience in the charity sector is helpful but not required. but talent, the right mix of skills, an enquiring mind, and passion for social change are a must. 

This role offers a rare opportunity to support the development of a basis of insight and analysis helping to shape the Charity’s programmes and strategies. You will be working in a highly-motivated, high-quality team in a supportive work environment. We are committed to ongoing development, so opportunities to develop in this role will be available.

Flexible or part-time applicants would be considered favourably if they meet the other requirements of the role.

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss.  It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

Action on Hearing Loss (formerly the RNID) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

Interviews: w/c 19th August 2019.

Posted on: 10 July 2019
Closed date: 09 August 2019
Job ref: HQ2812
Tags: Management, Operations