Fundraising administrator jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Mission Without Borders UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Services Administrator to play a key role in making every supporter feel valued, appreciated, and connected to our mission.
In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel connected to our mission.
You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
You will also serve our London based team by equipping team members to work effectively and helping build a fun, collaborative and productive culture.
We are seeking someone who brings:
- Hands-on experience processing offline and online donations across multiple channels
- Strong knowledge of Gift Aid regulations and Direct Debit compliance
- Exceptional attention to detail and problem-solving skills to keep things running smoothly
- Great communication and collaboration skills with colleagues across the organisation
- Experience using Salesforce or supporter databases to manage and track supporter interactions
- Exceptional customer service skills and experience
What we offer
- 30 days holiday, plus bank holidays
- Flexible working
- Employee Assistance Programme
- Pension scheme
- Chance to be part of a positive team who deliver transformation for vulnerable children, families and communities
You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by a desire to make a difference.
Mission Without Borders (MWB) is an international Christian charity working in Eastern Europe. We operate in eighteen countries across the world with fundraising offices in twelve and field offices in Albania, Bosnia- Herzegovina, Bulgaria, Moldova, Romania, and the Ukraine. We seek to bring practical and spiritual support, enabling and encouraging people to lift themselves out of poverty, and always sharing the hope that is found in Jesus Christ.
The client requests no contact from agencies or media sales.
Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.
Main Responsibilities
Supporter care and administration
- Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
- Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
- Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
- Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
- Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
- Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
- Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.
Supporter communications and relationship building
- Provide friendly, clear and consistent communication with supporters by email, telephone and post.
- Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
- Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.
Teamwork and collaboration
- Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
- Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.
Supporter care compliance
- Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
- Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.
Person Specification
Knowledge and experience
- Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
- Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
- A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
- Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
- An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.
Skills, abilities, and behaviours
- A friendly, approachable communication style, with strong written and verbal skills.
- Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
- Strong attention to detail and a commitment to getting things right first time.
- Able to prioritise and organise a busy workload, adapting to changing demands.
- Comfortable working independently, while also enjoying being part of a supportive team.
- A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About NO MORE
NO MORE is a global organisation dedicated to ending domestic and sexual violence by increasing awareness, inspiring action, and driving culture change. We work with nonprofits, corporations, governments, media, schools, and communities worldwide to amplify survivor voices and strengthen prevention and response efforts.
The role
We are seeking a motivated Business Development Intern to support our Development Team across fundraising, donor engagement, partnerships, and grants.
This full-time, 12-month internship offers hands-on experience within an international nonprofit and is ideal for someone passionate about social justice and international development.
Location: Hybrid (Hampton and remote)
Hours: Full-time, 37.5 hours per week
Contract: 12 months
Reports to: Senior Business Development Officer
Key responsibilities
Fundraising and campaigns
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Support planning, delivery, and evaluation of individual giving campaigns and fundraising events
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Research prospective donors and new fundraising opportunities
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Assist with fundraising-related social media and marketing content
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Track and report on fundraising performance and impact
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Support challenge and community fundraising events and participant management
Donor communications
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Draft and edit donor communications, including thank-you messages, newsletters, and appeals
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Support personalised donor stewardship and supporter journeys
Grants and proposals
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Research grant opportunities aligned with NO MORE’s priorities
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Assist with grant applications, submissions, and reporting
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Track deadlines and maintain accurate grant records
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Support collection of impact and monitoring data
Partnership and team support
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Support delivery of in-person and virtual partnership events
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Conduct research on fundraising trends and donor demographics
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Provide administrative support, including database management and scheduling
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Support fundraising reporting to the Board of Trustees
About you
You will have:
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A degree in Humanities, Social Sciences, Development or a related field
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Strong written and verbal communication skills
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Excellent organisational skills and attention to detail
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Confidence using Microsoft Office or Google Suite (including Excel and Gmail)
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Strong research skills and ability to summarise information clearly
You are:
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Proactive, self-motivated, and comfortable taking initiative
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Able to work independently and collaboratively in a small team
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Curious about social impact, current affairs, and nonprofit work
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Committed to NO MORE’s mission to end domestic and sexual violence
Desirable:
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Previous nonprofit, fundraising, or development experience (including internships or volunteering)
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Experience with social media or digital content
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Familiarity with grant writing or proposal preparation
NO MORE is dedicated to ending domestic and sexual violence by increasing awareness, inspiring action, and fueling culture change.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.
Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.
We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.
We are active leaders in anti-poverty organising and community development, as convenors of the citywide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education and research agendas in Manchester and more widely building upon our track record of successful anti-poverty partnership work, social value impact and Parliamentary influencing. Our core values are: care, partnership, dignity, partnership, anti-stigma and rights-based.
Key responsibilities
As Chief Executive Officer you will be the key senior staff leader for the charity. You will lead the team to ensure they have the resources, frameworks, and support to effect smooth day-to-day running of our frontline support service. You will provide a strong business management focus, through supporting the financial process, overall metrics and reporting, day to day HR and input for the external Payroll Team, Health and Safety, appropriate working conditions, and strategic planning and communications.
As the senior lead you will also facilitate and support the Board of Trustees to develop and lead strategic development objectives and plans for transformation, and ensure the delivery and implementation of the charity’s overall strategy and specific focused strategies. You will develop and manage strategic relationships with stakeholders including Council, NHS, and other statutory partners and funders, corporate and social value funders and partners, and high-value and donors. You will also plan and lead fundraising strategies.
You will be a key external interface for our community and partners. You will do this by:
Staff/Board Leadership and Governance:
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Line managing a current team of operations staff, including those supporting the recruitment, training, and management of a large team of volunteers.
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Building team spirit and employee engagement and offer.
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Leading and delivering regular staff performance and development reviews.
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Developing and delivering robust metrics and reporting to the board and staff team, through consistent monthly and quarterly reporting packs to the board of trustees.
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Ensuring all staff and volunteers are familiar and engaged with the charity’s long-term goals and objectives, and know how their work helps to implement these on the ground. Leading the development of induction packages and ongoing offers for staff and volunteers. You will be responsible for writing, implementation, and update of institutional policies as needed to staff and volunteers.
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Leading targeted volunteer recruitment strategies to maximise core delivery capacity through volunteer roles and prioritise staffing capacity to core charity operations.
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Ensure policies are kept current.
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Ensure recording and management of absence/leave.
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Ensure Health and Safety aspects of all organisational operations are compliant, in collaboration with the Board sponsor.
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Manage day to day financial input, through the Xero app, and ensure accurate and up-to-date financial reporting for the Board/Treasurer. This includes administering monthly payroll requests.
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Oversee training and personal development plans for staff and volunteers, as appropriate.
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Working with the Chair of Trustees to implement the charity’s strategic plan and structural development objectives.
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Develop and implement ongoing plans and actions to ensure operationally-appropriate and safe office, warehouse, and working spaces.
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Lead on development, modelling, and maintenance of service delivery standards, quality control, and ensuring frontline teams have the appropriate resources, support, and frameworks to deliver high quality and consistent support offers.
Foodbank Management:
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Support the Operations and Project Lead to deliver the smooth running of food bank sessions across multiple centres, ensuring an excellent standard of service across all centres, and seeking to continually develop our service in line with our goals to support the largest number of people with the best support we can while working to reduce and end the need for food banks in Manchester.
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Develop and build a new Delivery Strategy with the Chair of Trustees and Operations and Project Lead.
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Support the Operations and Project Lead and Warehouse and Logistics Coordinator to safely store and maintain optimal stock levels, maximise food donation levels and reduce food spend, develop and maintain relationships with community donors, and record incoming and outgoing stock, with the aim of ensuring that all centres are well stocked to provide as many varied, balanced, and nutritious and culturally-appropriate food parcels as necessary.
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Ensure compliance with the procedures set out in Manchester Central Foodbank’s policies, the Trussell Trust’s Operating Manual, and relevant statutory requirements at all times.
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Ensure our food bank centres provide a safe and dignified environment for clients, free from discrimination, judgement, and stigma.
Strategy and External Relationships:
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Working with the Chair of Trustees on development, monitoring, and implementation of the core charity strategy and sub-strategies. Ensuring the involvement and participation of the food bank’s staff, volunteers, external partners, and service users in all strategic planning and decision making, where appropriate.
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Support the Operations and Project Lead to work build strong relationships with referral partners and wider community and statutory networks of collaborators and support to ensure that our service users are able to access the maximum amount of support before, during, and after accessing our service to minimise the length and severity of financial crisis, maximise their incomes, and provide pathways to ongoing and longer-term support.
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Play an active role in strategic and convening spaces around our city and neighbourhoods to present the foodbank’s approach, bring more partners into our network, and influence policy and funding frameworks.
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Develop and manage a Corporate Relationships and Social Value strategy, including communications, networking, and relationship management.
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Lead on directing the charity’s external communications, including social media, in person, newsletters, company visits, and other content.
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Manage internal communications, including developing and delivering two-way team briefings with the board and staff/volunteers, biannual town halls or away days with board members and staff/volunteers, newsletters, and an open and collaborative, person-focused, and developmental culture within the organisation.
About you
Essential Experience and Knowledge:
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5 years’ experience of leading a similar profiled charity or organisation and successful Board interaction.
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Experience of leading successful transformation and change for a charity and a strong developmental mindset and focus.
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Have led a team of 5 or more staff members to successful performance, demonstrating experience of coaching and individual development skills.
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Experience in developing and leading successful and engaged volunteering programmes and support.
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Full valid driving licence.
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Proven experience of leading the development and delivery of strategy and sub-strategies to successful conclusion and fashioning evidenced business cases for current and new development projects.
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Leading multiple complex projects or services, balancing the needs and interests of a range of stakeholders.
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Experience of implementing rigorous reporting and evaluation practices on operations.
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Experience of managing day-to-day financial administration and reporting.
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Evidence of delivering clear metric dashboards and reports.
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Experience of high-quality implementation of Health and Safety and Safeguarding policies and a leadership practice that centres care for staff, volunteers, and service users. Safeguarding lead qualification is desirable but will provide training if not.
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Demonstrable knowledge and experience in HR processes and management.
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Experience in building and delivering strategic plans.
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Proven experience of effective problem solving and responding to crisis situations.
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A good working knowledge of the social welfare and political landscape in Manchester – or demonstrable experience in similar expertise and networking and an openness to learn and develop sector-specific knowledge.
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A nuanced and sensitive understanding of the complex reasons people attend food banks.
Desirable Experience and Knowledge:
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Partnering with and building relationships with Council, NHS, and other statutory partners and funders, corporate and social value partners and funders, high net worth donors, and fundraising through grant applications and individual/community donors.
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Experience of working collaboratively with stakeholders from a variety of backgrounds, cultures, faiths, and views.
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Experience of handling safeguarding incidents, follow-ups, and debriefs with staff, volunteers, and service users.
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Demonstrated success in delivering communications strategies for internal and external stakeholders, including social media and press content and campaigns.
Personal Skills and Attributes:
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An individual who embodies the values of Manchester Central Foodbank in their core professional practice and personal approach to their work.
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An empathetic and care-centred approach and the ability to centre the experience and outcomes of people from marginalised or socially-excluded backgrounds in core decision-making and prioritisation.
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A leader who takes ownership, accountability, and responsibility to drive an organisation and team forward with a developmental mindset.
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A highly self-motivated and proactive person who centres collaboration and consensus with the staff team, volunteers and Board of Trustees in their approach.
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Able to develop strategy and plans and translate strategy to actionable delivery and developmental projects.
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A high level of literacy and communication.
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A high level of numeracy and ability to analyse data.
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Strong leadership attributes to build engagement and performance with the team.
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Excellent interpersonal skills and the ability to motivate, persuade, and coach staff and volunteers.
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Excellent personal organisation skills and the ability to manage multiple conflicting priorities and deadlines.
Manchester Central Foodbank provides emergency food parcels to 15,000+ people in Manchester every year, as well as campaigning for an end to hunger.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Institut français du Royaume-Uni is seeking a dynamic and strategic Head of Patrons’ Circle & Sponsorship Activation to lead the development of its patron engagement programmes and sponsorship (in-kind) activation strategy across the Institut’s major cultural events and flagship seasons.
This senior role has three core objectives:
- to grow and structure the Institut’s existing Patrons’ Circle;
- to create and launch a new Young Patrons Circle aimed at engaging a new generation of supporters;
- to design and deliver an in-kind sponsorship activation strategy across the Institut’s flagship cultural events and programmes.
The role combines community building, relationship management, experiential programming and sponsorship activation. It focuses on audience engagement, visibility and stakeholder experience rather than direct fundraising or financial sponsorship solicitation.
A key dimension of the role is the development of both:
- an in situ engagement programme at the Institut français;
- and a “Hors-les-murs” programme of exclusive events and experiences organised in partnership with leading cultural venues and institutions across London.
Working closely with the Head of Partnerships & Major Donors, the successful candidate will contribute to the Institut’s development strategy by creating meaningful experiences for patrons, sponsors and cultural stakeholders.
About the Patrons’ Circle
The Patrons’ Circle of the Institut français du Royaume-Uni is an active and committed community of individuals supporting the Institut’s mission through its Trust. Bringing together philanthropists, arts supporters and Francophile audiences, the Circle contributes to the development of the Institut’s cultural and educational programmes while fostering engagement with French culture in the UK.
Members benefit from privileged access to the Institut français and enjoy a curated programme of exclusive events and cultural experiences throughout the year, both at the Institut and through a “hors les murs” programme developed in partnership with leading cultural venues across London.
Key responsibilities
Patrons’ Circle & Young Patrons development
- Design and implement a development strategy for the Patrons’ Circle focused on engagement, retention and community growth
- Conceive, create and launch the Institut français du Royaume-Uni’s Young Patrons Circle, defining its positioning, audience, engagement model and value proposition
- Develop a recruitment and engagement strategy targeting younger audiences and emerging supporters
- Build and nurture a strong community through tailored engagement and personalised experiences
- Oversee the full patron journey, including onboarding, stewardship and retention
- Develop targeted communications and engagement campaigns (newsletters, invitations, tailored outreach)
- Structure and evolve benefits and membership offers for Patrons and Young Patrons
- Develop exclusive cultural experiences and networking opportunities for patrons and trustees
In-kind sponsorship activation & event partnerships
- Develop in-kind partnerships and collaborative sponsorship opportunities for major events including the French Film Festival UK, Night of Ideas and other high-profile programmes
- Identify and engage brands, cultural partners and lifestyle organisations aligned with the Institut’s values, audiences and events
- Develop creative non-financial partnership propositions focused on visibility, hospitality, audience engagement and cultural experiences
- Ensure meaningful and high-quality sponsor integration into events through experiences, visibility and tailored activations
- Coordinate sponsor activations in collaboration with programming, communications and production teams
- Build and maintain long-term relationships with sponsors and institutional partners
- Coordinate delivery and follow-up of partnership benefits and sponsor visibility
Events & experiences
- Curate, in coordination with the Institute cultural teams, selected moments from the Institut français’ existing programme for Patrons’ privileged access, including post-event encounters with artists and production teams
- Lead the conception and delivery of the “Hors-les-murs” programme, developed in close collaboration with cultural teams and hosted across partner venues in London
- Collaborate closely with programming, communications and production teams
- Ensure excellence in event delivery and premium stakeholder experience
Administration & coordination
- Prepare administrative committees and Board meetings in close collaboration with the Head of Partnerships & Major Donors
- Draft meeting minutes and coordinate follow-up actions
- Oversee administrative management of the Patrons’ Circle
- Coordinate agreements, partnerships and sponsor deliverables
- Ensure logistical and administrative follow-up for events and activations
Strategic contribution
- Propose innovative formats and initiatives to enhance patron and sponsor engagement
- Contribute to the Institut’s visibility and audience engagement strategy through cultural partnerships and experiences
- Monitor and evaluate engagement outcomes and partnership impact
- Benchmark best practices in patron engagement, sponsorship activation and cultural partnerships
Profile
- Minimum 5 years’ experience in partnerships, sponsorship activation, audience engagement, cultural programming or related fields
- Proven experience in developing and managing high-level relationships and stakeholder communities
- Experience in event partnerships, experiential engagement or brand activation
- Strong strategic thinking with the ability to design and implement audience and engagement initiatives
- Excellent organisational and project management skills
- Outstanding interpersonal and communication abilities
- Fluent English and French (written and spoken) essential
- Proactive and entrepreneurial mindset with strong initiative
- Strong interest in arts, culture and international environments
Conditions & benefits
- One-year renewable contract: 37.5 hours per week, Monday to Friday
- Gross monthly salary: £3,292
- 32 days of paid leave + public holidays
- travel allowance provided
- Possibility of joining a supplementary pension fund and health insurance subject to conditions
- Place of work: Institut Français du Royaume-Uni, 23 Cromwell road, London SW7 2EL
- Only applications from candidates who are already eligible to work in the United Kingdom will be considered.
- Start Date: as soon as possible
Only applications from candidates who are already eligible to work in the United Kingdom will be considered.
The client requests no contact from agencies or media sales.
About the team
Even though 1 in 4 people have mental health problems, most of us don't get the help we need. This has to change.
We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
The Individual Giving team is focused on recruiting supporters to give a one-off donation or a direct debit to Mind. The team creates insight-led and creative fundraising campaigns and stewardship activities that acquire, retain and deepen engagement with supporters building long-term relationships that help deliver income for Mind.
About the role
Will you join us?
We're recruiting 2 x Individual Giving Officer roles to join the team.
As an Individual Giving Officer, you will support the Senior Individual Giving Officer in generating and delivering inspiring and motivating marketing and stewardship communications - as well as leading on delegated campaigns and projects, to build engagement with supporters and drive long term support for Mind.
You will deliver marketing campaigns from beginning to end - from writing briefs and working with agencies and internal teams on media, creative, data, print, production, and fulfilment, to collating results and using data and insight to optimise activity and deliver a brilliant supporter experience.
You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans in a wellbeing focused environment.
The Individual Giving team is a part of the wider Mass Engagement team, and you will play a pivot role in helping the team to reach and exceed their target of raising over £23 million, so that Mind can fight for timely access to great quality care for all.
This role requires a Disclosure and Barring Service (DBS) check.
About you
We'd like to hear from you if you have…
-Experience in planning, delivering and evaluating campaigns or activities, managing timelines, budgets, and multiple stakeholders to meet targets; with a track record of meeting and exceeding KPIs.
-Strong communication skills and the ability to engage with and steward our supporters across a range of marketing channels.
-Experience interpreting and analysing data to optimise marketing, fundraising or communication campaigns or stewardship strategies to improve performance and strengthen loyalty and trust.
-Excellent interpersonal skills and can build strong relationships internally and externally with suppliers, agencies, and stakeholders to collaborate and deliver a high-quality supporter experience.
-Experience in innovative thinking and creative approaches to enhance campaign performance and deepen supporter engagement.
-Experience administering PO & invoicing processes, accurately tracking expenditure to ensure activities are within budget and supporting financial reporting.
Mind is open to experience outside of the charity sector, transferable skills and learning in post, and we will welcome applications from candidates who may not meet the criteria exactly.
About applying
For more information about the role and its core responsibilities, download the full role profile below. If this sounds like the role for you, click "Apply Now". Please apply with a CV and covering letter or personal statement (no more than two A4 sides for each) which refers to the Person Specification.
Mind are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. We are also open to flexible working arrangements so please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible.
Interviews are likely to take place week commencing 22nd June 2026 and will be in person at our office in Stratford, London.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the essential criteria in the personal specification.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve.
We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it.
As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same.
The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities:
-Secure and grow restricted and unrestricted income via out mutually beneficialcorporate partnerships
-Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support
-Develop and enable corporate partnerships in support of Mind reaching new audiences
-Deliver an excellent experience in support of effective, long-term relationships
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Main duties
Special Events:
- Supporting the co-ordination and delivery of our special events programme.
- Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
- Source ‘money can’t buy’ silent auctions items and raffle prizes and act as the main point of contact with the auction company.
- Support with ticket and tables sales for all special events.
- Deliver high quality supporter care and exemplary stewardship to special event guests.
- Work closely with the Marketing and Communications team to produce event materials including event programmes.
- Ownership of planning and delivery of our Christmas Carol Service with the support of the Head of Supporter Engagement.
- Support the Philanthropy Officer with the organisation of our annual cultivation event.
- Support the Head of Supporter Engagement to identify opportunities for income growth from special events with a view to developing a new Special event within the portfolio to attract new supporters/audiences.
- Support with stewardship and delivery of our signature challenge event.
- Monitor special events within the sector, looking for emerging trends and sharing insights with the wider team.
- Support the Challenge Event Manager as needed
- Ability to work evenings and provide on-the-day event support.
- Maintain efficient data and administrative processes for special events, including
- income tracking and guestlist management on the database.
- Be an ambassador at events, supporting the delivery of The Passage’s vision and ensuring that the charity’s profile and reputation are enhanced.
- Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.
Budgets and Finance:
- Support the Head of Supporter Engagement in tracking and recording income and expenditure for events and ensuring they are delivered within agreed budgets.
Special Events:
- Assist with other team projects as needed, working together to deliver a high-quality portfolio of community projects and activities.
- Support and attend fundraising events as required.
- Adhere to the highest standards of community fundraising best practice as set out in the Fundraising Regulator Fundraising Code of Practice and ensure that all activities comply fully with the relevant Data Protection obligations and any other legislation.
General responsibilities
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, and attend training events, conferences and other functions, as necessary.
- To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
- To ensure that all The Passage policies and procedures are being adhered to.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
- Undertake any other duties that may be required which are commensurate with the role.
Desired experience
This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement, please address criteria E1 to E11 and K1 to K7 demonstrating your understanding and knowledge and give evidence of your experience and abilities.
- E1 - Experience of supporting or delivering special events.
- E2 - Experience of recruiting new fundraisers and providing excellent stewardship.
- E3 - Creative thinker with the ability to take the lead, initiative and problem solve
- E4 - Experience of managing external suppliers.
- E5 - Understanding of how to use insight, data and market trends to identify opportunities and make recommendations.
- E6 - Experience of tracking income and expenditure targets.
- E7 - Strong interpersonal skills with the ability to liaise with people at all levels, over the telephone, email and face-to-face.
- E8 - A track record of generating and building strong, lasting relationships with supporters.
- E9 - Competent in the use of online databases such as Salesforce.
- E10 - Competent in the use of mailing platforms e.g. Dot Digital and design sites e.g. Canva
- E11 - Working in the charity sector.
Desired knowledge
- K1 - Special events, fundraising and trends.
- K2 - Ability to work under pressure, keeping calm and thinking clearly.
- K3 - Digital fundraising and online fundraising platforms.
- K4 - Excellent organisation & time management skills.
- K5 - Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
- K6 - GDPR and all relevant fundraising regulations.
- K7 - Shared passion for the work and values of The Passage.
The client requests no contact from agencies or media sales.
We are seeking a Supporter Services Administrator to join World Horse Welfare's Fundraising Supporter Services team based at our Head Office in Snetterton, Norfolk on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.
This role is key in providing excellent customer service to the charity’s supporters, processing all charity income efficiently, and maintaining the supporter database to the highest standards.
KEY RESPONSIBILITIES
Supporter Care & Communication
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Provide high‑quality customer care across all channels, including telephone orders, donations, membership and general enquiries.
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Answer all supporter queries professionally and within agreed timeframes.
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Ensure supporters receive the correct communications in response to their donations.
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Produce timely and accurate thank‑you letters.
Income Processing & Administration
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Browse, create, amend and allocate payments to supporter records using data processing systems.
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Reconcile income with daily income sheets.
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Allocate income and produce daily income reports.
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Take Direct Debits over the telephone in line with DD Scheme legal requirements.
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Administer all charity income paid by Direct Debit.
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Process payments received from third‑party agencies (e.g., JustGiving).
Database & Record Management
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Create and maintain accurate supporter records on the charity’s CRM system.
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Liaise across the charity to ensure all agreed stakeholders are administered effectively and efficiently.
Fundraising Support
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Assist the fundraising team with administration and fulfilment of supporter products, including merchandise sales and the individual giving programme.
General Administration
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Sort and open Head Office post in line with service level agreements and standard operating procedures.
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Undertake other tasks as directed by the Senior Supporter Services Officer.
Health & Safety Responsibilities
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Comply with World Horse Welfare policies to ensure risks in the working environment are minimised.
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Raise any health and safety concerns with your Line Manager or the charity’s Health & Safety Advisor.
PERSON SPECIFICATION
Experience & Knowledge
Essential:
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Experience in data entry and administration.
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Proven customer service experience, including handling enquiries and resolving issues.
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Good understanding of database functionality.
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Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook).
Desirable:
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Working knowledge of mail‑order systems.
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Telephone sales experience.
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Experience using a charity fundraising CRM system.
Skills & Abilities
Essential:
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Strong telephone manner with a professional, approachable communication style.
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Highly proficient keyboard skills with strong accuracy.
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High attention to detail with a focus on accuracy and quality.
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Excellent verbal and written communication skills.
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Confident communicating with people at all levels.
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Effective at prioritising workload and managing multiple tasks.
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Flexible and adaptable approach to work.
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Ability to work both independently and as part of a team.
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Able to work well under pressure and consistently meet deadlines.
Desirable:
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Understanding of the function of a fundraising database.
Apply today
Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.
Closing date: Sunday 14th June 2026
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
The client requests no contact from agencies or media sales.
Mission Aviation Fellowship (MAF) is seeking a detail-oriented and insight-driven Prospect Research and Data Executive to deliver high-quality research and analysis that strengthens our fundraising, partnership development and strategic supporter engagement.
This is an exceptional opportunity for a research and data professional to use their analytical expertise to help uncover opportunities, strengthen relationships and support work that brings practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.
Location: Folkestone, Kent or Cranfield, Bedfordshire (with hybrid working and consideration for fully remote working)
Rewards: Competitive salary, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities.
Contract: Permanent, part-time (22.5 hours per week across three days)
The Role
As a Prospect Research and Data Executive, you will deliver insight-led research and analysis to strengthen fundraising and partnership development activity.
You will undertake detailed prospect research, due diligence and network mapping to identify opportunities, analyse relationships and provide clear evidence-based recommendations to support strategic engagement with prospective and existing supporters.
Working closely with Partnership Managers and stakeholders across the organisation, you will help promote informed decision making and support effective relationship building through accurate, ethical and accessible research.
You will also support the development and maintenance of prospect pipelines, ensuring research activity complies with GDPR, fundraising regulations and organisational policies.
Additionally, you will:
- Support Philanthropy, Trusts and Corporate Partnership teams with pipeline development
- Maintain accurate and compliant supporter database records
- Manage research subscriptions, tools and supplier relationships
- Monitor sector developments, legislation and fundraising best practice
About You
To join us as our Prospect Research and Data Executive, you will need:
- Evidence of quality written work
- Evidence of data skills, including knowledge of UK data protection legislation and GDPR
- Cultural awareness and the ability to interact successfully on a cross-cultural basis
- Meticulous attention to detail, with highly developed analytical skills and experience of report writing
- A degree or equivalent qualification
About Us
Mission Aviation Fellowship (MAF) is a Christian organisation that uses light aircraft to deliver practical help, physical healing and spiritual hope to some of the world’s most remote and inaccessible communities.
For 80 years, MAF has been working in partnership with hundreds of other organisations to enable access to medical care, education, livelihood training and long-term support in over 24 low-income countries.
We believe that every community, however remote, should have access to the essentials of life – that’s why MAF’s flights are a lifeline, not a luxury.
The Benefits
- Competitive salary
- Annual leave entitlement of 22 days per year plus 8 paid public holidays per year (pro rata)
- Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions
- Death in service payment
- Flexible working policy
- Access to our Employee Assistance Programme
You’ll have the chance to help strengthen fundraising and partnership development by uncovering the insight that supports informed, strategic engagement with those who can help sustain life-changing work in some of the world’s most remote communities.
What’s more, with part-time hours, hybrid working and the potential for fully remote working, you’ll be able to combine flexibility with the opportunity to support an organisation whose flights are a lifeline, not a luxury.
Christian Values, Beliefs and Ethos:
As a Christian mission, MAF UK seeks staff who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements. All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days.
Other organisations may call this role Prospect Research Executive, Prospect Research Analyst, Fundraising Research Executive, Prospect Development Executive, Research and Data Executive, Fundraising Data Executive, Donor Research Executive, or Philanthropy Research Executive.
The closing date for this role is 21st June 2026.
Interviews will be held from 22nd June 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Complaints Disciplinary Panel
Role Description
Purpose of the Role
To be part of a Panel Pool, from which Disciplinary Panels will be convened by the Chartered Institute of Fundraising (CIOF) Professional Conduct Committee.
To consider complaints with reference to the CIOF Member Code of Conduct and the Code of Behaviour at events, consistent with the CIOF Complaints & Disciplinary Rules.
Accountability
Panels will be convened as needed by the Professional Conduct Committee. Panel Pool members are appointed to a Panel by the Committee.
Panel decisions must follow the CIOF Complaints & Disciplinary Rules, including definitions, scope, procedures, and available sanctions.
Key Responsibilities
- Review case files, investigation reports, submissions, and evidence in advance of hearings.
- Participate in hearings (virtual or in person), ensuring parties are treated fairly and respectfully.
- Assess evidence against the CIOF Member Code of Conduct, CIOF Code of Behaviour at Events and Training, and any other relevant provisions, such as findings of the Fundraising Regulator.
- Determine findings of fact and whether standards/rules have been breached. Where appropriate, apply appropriate sanctions per the Complaints and Disciplinary Rules, considering proportionality and precedent.
- Provide clear, reasoned written outcomes and recommendations, mindful of publication protocols and confidentiality.
- Maintain strict confidentiality.
Person Specification
Essential
- An understanding of the UK fundraising sector.
- Sound judgment, integrity, and the ability to analyse complex evidence and apply standards consistently.
- Commitment to CIOF values and to promoting a safe, inclusive environment free from discrimination and harassment.
- Independence of mind; willingness to challenge and be challenged constructively.
Desirable
- Knowledge of the Code of Fundraising Practice and CIOF Codes and charity sector regulation.
- Experience working with trauma-informed approaches and safeguarding best practice.
- Prior service on panels or committees dealing with complaints, professional conduct, or disciplinary matters.
- Willingness to chair the panel if required.
Time Commitment
Time will be needed to prepare for and attend Panel meetings, in addition to attending training.
The number of Disciplinary Panels required will depend on the number and nature of the complaints received. It is possible that Panel Pool members will not be required to attend any Panel meetings.
Term & status
Appointment is to the Panel pool for a fixed term of three years, renewable once by agreement, with allocation to specific Panels on a case-by-case basis.
Full training will be provided.
Remuneration
This is an independent contractor role. Panel members will be remunerated for their time spent on Panel activity, including training, at a daily rate of £300 per day.
Reasonable expenses will be reimbursed in line with CIoF policy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project & Finance Officer
Location: London (Hybrid working – minimum 3 days per week in the office)
Salary: £30,000-£34,000 per annum, depending on experience
Contract: Permanent, Full-Time
Reports to: Director of Finance & Administration
About the Changing Markets Foundation
The Changing Markets Foundation was formed to accelerate and scale up solutions to sustainability challenges by leveraging the power of markets. We work to expose unsustainable corporate practices and drive systemic change across sectors, helping to shift markets towards more sustainable models. Through research, advocacy, communications and coalition-building, we work with partners around the world to influence businesses, policymakers and consumers.
We are a small, dynamic and mission-driven team, committed to creating meaningful impact. This is an exciting opportunity to join a collaborative organisation working at the forefront of sustainability campaigning and market transformation.
About the Role
We are seeking an organised, proactive and detail-oriented Project & Finance Officer to support the smooth day-to-day running of the organisation across finance, project coordination, fundraising administration and office operations.
This is a varied and hands-on role suited to someone who enjoys working across multiple priorities in a small, fast-paced NGO environment. The successful candidate will play an important role in supporting financial processes, grants administration, campaign delivery and organisational coordination, ensuring strong internal systems and effective operational support across the team.
The role requires excellent organisational skills, strong attention to detail and the ability to manage multiple workstreams independently.
Key Responsibilities
Finance & Administration
- Process staff expenses, credit card reconciliations and invoices in a timely and accurate manner.
- Support payment processing, including setting up bank payments as part of internal dual-control financial procedures.
- Assist with maintaining accurate financial records and supporting internal financial controls.
- Support during the audit by collating documentation, schedules and supporting information.
- Draft service agreements and support contract administration, including maintaining organised records and tracking approvals.
- Support organisational governance, including preparation for Board meetings, drafting agendas, compiling papers and taking minutes.
- Assist with general financial and administrative processes to support the smooth running of the organisation.
Fundraising & Grants Administration
- Set up, maintain and monitor a fundraising and grants calendar, including proposal deadlines, grant start and end dates, as well as financial and narrative reporting deadlines.
- Support donor communications, including individual giving administration and correspondence.
- Track grant and subgrant agreements, monitor signature status, and ensure fully executed agreements are appropriately stored and accessible.
- Support correspondence and administration relating to US foundations and other funders.
- Maintain accurate grant records and filing systems to ensure compliance and effective reporting.
Project & Campaign Support
- Support the delivery of the organisation’s campaigns and advocacy projects, primarily on methane, including coordination across workstreams and follow-up on agreed actions.
- Assist with website updates, newsletters and other communications materials.
- Manage correspondence with companies, policymakers, partners and other external stakeholders.
- Support campaign launches, including coordination of logistics, report production and visual materials.
- Help organise events, workshops and webinars, including technical and logistical support.
- Support partnership working on joint campaigns and advocacy activities, including administration of subgrants and partner coordination.
Office Operations
- Support the smooth day-to-day running of the London office.
- Organise internal meetings, staff activities and office logistics.
- Liaise with building management and service providers as required.
- Coordinate office procurement, supplies and mailings.
Person Specification
Essential
- At least 2–4 years’ relevant professional experience, ideally within an NGO, charity, public interest or mission-driven organisation.
- Experience supporting financial administration, including invoices, expenses, payment processing or financial record-keeping.
- Experience of project coordination, grants administration or organisational operations.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong attention to detail and commitment to accuracy.
- Strong written and verbal communication skills.
- Excellent IT skills, including Microsoft Office, including Excel/Google Workspace, and confidence working with databases and online systems.
- Ability to work independently, take initiative and problem-solve in a fast-paced environment.
- Strong interpersonal skills and ability to work collaboratively within a small team.
Desirable
- Experience working in an NGO, campaigning or sustainability-focused organisation.
- Familiarity with grants cycle, donor reporting or fundraising administration.
- Experience supporting events, webinars or stakeholder engagement.
- Experience of board administration or governance support.
- Interest in sustainability, environmental issues or public-interest advocacy.
What We Offer
- The opportunity to contribute to high-impact sustainability and advocacy work.
- A collaborative and supportive working environment within a small, international team.
- Hybrid working arrangements (minimum three days per week in our London office).
- 25 days annual leave plus UK Bank Holidays
- Employer pension contributions of 4% of eligible salary
- Annual personal Health & Wellbeing budget (after probation)
- Private health and life insurance benefits reimbursement (after probation)
- Opportunities for professional development and learning.
Diversity & Inclusion
We are committed to building a diverse and inclusive workplace and strongly encourage applications from candidates of all backgrounds, communities and experiences.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
You’ll carry out key administrative tasks, growing the support and development function of the Charity. This is an exciting opportunity to help Cambridge City Foodbank realise its vision of ending the need for foodbanks, through an ambitious strategy operating through networks of affordable food clubs, foodbank welcome centres, holistic support projects, and campaigning to change current systems which contribute to food insecurity.
Your tasks will include stewardship communications with individual donors and creating assets for community supporters to generate food and financial resources. You will assist the securing of income from grant giving trusts and foundations, and will undertake key executive assistant duties on behalf of the Development Director and CEO.
Main Duties:
● Develop strong individual donor relations through regular stewardship communications and powerful fundraising appeals, alongside establishing the associated data and systems;
● Create community development assets, which enables community groups to engage with and provide resources for the Charity, such as for charitable fundraising / food donation events.
● Together with the Development Director and CEO, secure income from, and maintain relations with grant giving trusts and foundations.
● Together with the Development Director and CEO, develop a team of volunteers who can support the work of the Charity’s development function.
● Support the Development Director and CEO, in their communication with supporters and corporate partners, to build good relations, gain and maintain corporate partner support.
● Liaise with colleagues across the Trussell Trust network; sharing best practice and participating in learning opportunities, to further the work of Cambridge City Foodbank.
● Other administrative activities may be requested from time to time by the CEO and Development Director, consistent with the needs of the Charity and role of Executive Assistant.
Personal Specification:
Technical skills and minimum knowledge:
● Strong administrative experience, highly organised, and able to effectively juggle multiple administrative tasks at the same time!
● Competent in the use of Zoom/Teams and MS Office software. Training will be provided to upskill in the use of Canva, Mailchimp, donor databases and social media (such as LinkedIn and Instagram).
● Excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective supporters, providing excellent stewardship and crafting compelling donor updates, applications and appeals.
NB. Experience of charitable fundraising is not essential when demonstrating the strong transferable skills above. Training will be provided.
Behaviours and competencies:
● Friendly, trustworthy and able to maintain confidentiality.
● Able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.
● Be committed to the vision, respect the ethos and uphold the values of Cambridge City Foodbank and Trussell Trust.
Our Vision, Ethos & Values:
Our Vision is to end the need for UK food banks. Each day we meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community. We are an independent local charity and member of the Trussell Trust network.
We value dignity, justice, compassion, community and impact, in all that we do. We serve local people regardless of background, inspired by our Christian ethos and values.
As part of our commitment to inclusion, diversity and equity actively encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed to ensuring the safety and protection of our employees from all forms of harm.
In 2026: our team of over 200 volunteers, will provide 250,000 meals to people across Cambridge through our network of Foodbank Welcome Centres and Fairbite Food Clubs.
We meet the need for emergency and affordable food, and tackle the causes of poverty, by harnessing the power of the community.



The client requests no contact from agencies or media sales.
In this role, you’ll be working on the In Memory programme within Individual Giving (IG) to inspire people to donate and engage them in a meaningful way, that reflects their unique motivation for supporting the charity. As part of the team, you’ll be innovative in a changing fundraising and cultural landscape, to achieve ambitious annual income targets.
You'll assist with and when required, project manage areas of the In Memory supporter journeys to drive acquisition and retention, ensuring supporters have the best possible experience.
What you’ll do
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Assist with and, when required, project manage direct marketing campaigns, both online and offline.
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Support the Senior IG Officer in creating and delivering successful supporter journeys.
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Manage relationships with creative, print and response handling agencies working on campaigns.
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Support the Senior Individual Giving Officers in achieving strategic objectives, monitoring income and expenditure and using database analysis to inform and improve the individual giving programme (with a focus on the In Mem programme).
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Integrate the direct marketing programme into Fundraising and Experience Directorate activities and support the overall Parkinson’s UK strategic plan.
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Manage the administrative tasks for the Individual Giving team, such as processing invoices, ordering stock and updating key documents and materials both online and offline.
What you’ll bring
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Proven experience of successfully scheduling and managing campaigns to deliver results against agreed objectives and targets.
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Excellent copy-writing, creative and proofreading skills for both online and offline materials.
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Experience of operating in a modern digital workplace, including using digital tools, platforms and techniques to work collaboratively and productively.
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Ability to review and evaluate data and campaign results and pull out key trends to inform future work.
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Logical thought processes and attention to detail.
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Please be aware; This role is hybrid, and your in person working depends on your team agreement, requirements of the role and led by activity based principles.
The in person/office attendance expectation for this role will be a minimum on average 2 days per month.
Interviews will be held online via Google Meet on the 1 and 2 July 2026.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Royal Marsden Cancer Charity, every donation helps fund life-saving research, world-leading treatment and better care for people affected by cancer. We’re looking for a Supporter Services Team Leader to help make sure every donation, every supporter record and all internal fulfilment is handled with accuracy, care and efficiency.
This is an opportunity to join an ambitious charity to play a key role in the operations team behind our fundraising success. You’ll lead a small team of operations staff, improve processes, support colleagues across fundraising, and help ensure our supporters receive the excellent experience they deserve.
This is a full-time role based at our Chelsea office, with occasional travel to Sutton. The working pattern for this role is 4 days in the office and 1 day working from home, helping to balance team collaboration with focused time for reporting, data quality work and process improvement.
What makes this role exciting
This is more than a processing role. It’s an opportunity to:
- Manage and develop people
- Improve systems and ways of working
- Contribute to data quality
- Be part of a supportive, ambitious team
- Play a meaningful role in a charity making a real difference to cancer patients and their families
What you’ll be doing
As our Supporter Services Team Leader, you’ll oversee the day-to-day running of the team and help deliver a high-quality, responsive service across income processing, supporter administration and operational support.
Your key responsibilities will include:
- Managing and supporting a small Supporter Services team on a day-to-day basis
- Overseeing the accurate and timely processing of donations, Gift Aid and supporter data
- Maintaining strong operational controls and high standards of data accuracy
- Reviewing, improving and documenting processes to increase efficiency and reduce risk
- Monitoring team performance and helping ensure KPIs and service standards are met
- Training, coaching and developing team members, including staff and volunteers
- Supporting the effective use of fundraising systems and helping identify improvements
- Ensuring compliance with GDPR, Gift Aid requirements and cash handling processes
About you
We’d love to hear from you if you’re someone who enjoys making things run smoothly, takes pride in accuracy, and can bring confidence, calm and structure to a busy operational environment.
You’ll bring:
- Experience supervising staff or coordinating the work of others
- Strong attention to detail and a high level of accuracy
- Confidence working with data and systems, including Excel
- Good organisational skills and the ability to manage competing priorities
- Strong communication skills and a collaborative approach
- A proactive mindset and the confidence to identify and improve processes
It would be especially helpful if you also have:
- Charity or fundraising sector experience
- Knowledge of Gift Aid, supporter data or fundraising income processing
- Experience using CRM systems such as Raiser’s Edge, Salesforce or similar
- Experience supporting reporting, reconciliation or quality assurance work
Benefits
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.