Fundraiser Jobs

We’re looking for a proactive Community Engagement Officer with an eye for detail and a can-do attitude who is willing to learn, grow and take ownership of this newly created and unique role.

You’ll be a warm and friendly communicator, both verbally and in writing, and be excited about raising support and awareness for SSR’s work with those affected by scoliosis.

As the Community Engagement Officer, working with the Community Engagement Manager you will manage relationships with regular donors and support individuals to fundraise effectively for SSR as well as thanking fundraisers and donors.

You will work with the Community Engagement Manager to support our wider fundraising efforts by providing administrative support.

A significant part of your role will be to respond to Helpline enquiries, either by phone or email. You will be the first point of contact.  Training will be given on this.

You will also handle liaising and looking after our members and processing new membership applications.

You’ll work closely with the Community Engagement Manager on any events. The yearly ‘Scoliosis Awareness Day’ event, along with the Zorab Symposium which takes place every three years and any patient meetings that take place.

You will need to be able to travel to the office at least one day a week.  Days worked can be agreed to suit the successful candidate.

You will need database experience. We use E Tapestry, but Raisers Edge or other charity database experience is relevant.

There is scope to take greater responsibility across all areas of the job description depending on your experience and personal development ambitions and there may be scope for increased hours as the role progresses.

This job description is not exhaustive, and the role can evolve around the successful applicant’s skills and ambitions.

You need to be eligible to work in the UK.

Brain Tumour Research is looking for an Office Administrator to help deliver a superior supporter journey, managing volunteers and fulfilment of fundraiser and supporter materials. To manage merchandise and stock to ensure timely and accurate recording of stock movements and sales. To answer the main telephone line in a sensitive and professional manner.

Position: Office Administrator
Location: Head Office, Milton Keynes
Salary: Circa £25,000 per annum
Hours: Full time, 35 hours pw
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, access to an Employee Assistance Programme and option to join our healthcare scheme, death in service policy, electric car and bike salary sacrifice scheme.

About the Role 
This is a fantastic opportunity for an individual who wants to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK.

As an Office Administrator, you will be a key part of the fulfilment process, using Shopify, aiding our fundraisers and supporters to achieve maximum income generation, answering calls and emails from our supporters and fundraisers, with a focus on the supporter journey by being sensitive and empathetic, while raising awareness.

About You 
If you would like to join an exciting, innovative, and ambitious charity, with a passion for finding a cure for brain tumours, then we would love to hear from you.

Do you have:

• Experience of working with members of the public and/or volunteers
• Experience working with Microsoft Office and a CRM database
• Ability to converse authentically and empathetically with members of the public who may going through or have just gone through a difficult experience
• Experience working in a stock room desirable but not essential

About Brain Tumour Research 
Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

We are invested in our employees and are proud to be accredited by Investors in People.

Closing Date: 3rd May 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also have experience in, or be looking for a career in: Administration, Charity Administrator, Fundraising Administrator, Charity Assistant, Office Administrator, Administration Assistant, Office Junior, Stock Assistant

No agencies please.

A fantastic opportunity for a Centre Fundraising Organiser to join the team at our West London centre.

As an integral member of the fundraising team, you will be based at Maggie’s West London and you will assist in the delivery of a wide range of operational and administrative support, as well as social media activities.

Your responsibilities:

• First point of contact for enquiries from community audiences and suppliers.

• Respond to enquiries from the public, volunteers, fundraisers, etc. (by phone, mail and in person), including responding to requests for information, materials and more.

• Refer enquiries to the Centre Fundraiser where appropriate.

• Provide and facilitate supporters with a choice of how they fundraise, and work with Maggie’s in line with the national strategy and plan.

• Provide excellent supporter care, which enthuses supporters and encourages commitment and loyalty to Maggie’s.

This is a demanding role in a fast-paced environment where priorities change frequently. There will be a requirement to work irregular hours and travel locally.

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits, including:

• a unique, experiential induction week based in one of our centres
• a competitive holiday entitlement
• workplace pension with the option to apply to continue NHS pension
• the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.

Please note that this vacancy may close early for the right candidate.

The Community and Events Coordinator (Student Led Events) is a key role within the UWLSU Community and Belonging team, who are changing the way they engage, support and empower student groups at The University of West London Students’ Union. This role will lead on this exciting area by supporting and empowering student groups to produce engaging events.  This includes but is not limited to providing bespoke and targeted support creating events for our student groups and communities whilst supporting the wider student group community with guidance, training and opportunities for development. The post holder will lead innovative community events. Additionally, the post holder will have the chance to flex and develop their event skills by delivering a portfolio of creative and fun Union events designed to maximise engagement and further the student experience.

We are an award-winning organisation with an ambition to disrupt inequality in education. This role plays a vital role in that mission. As a team, we work collaboratively in a fun, supportive and challenging environment. We work tirelessly to improve our services, opportunities, and outcomes of our members. We provide staff with the tools and guidance to develop and grow their skills set and experience to further career aspirations and deliver high-quality work.

We are looking for a creative, organised individual passionate about the development and empowering of all students. You will have experience in working with and supporting student/youth groups to organise and deliver activity from start to finish. You will have experience working effectively as an individual and as a team and working to tight deadlines. You will have a strong commitment to equality and diversity, understand the importance of positive working relationships, display high levels of self-awareness and empathy and understand without a doubt that the union exists for its members.

UNIVERSITY OF OXFORD - Senior Fundraising Executive 
known at Oxford as 'Senior Development Executive - Medical Sciences (Neuroscience)'.

We are looking for an experienced fundraiser, to lead on Neuroscience related fundraising for the Departments of Psychiatry and Clinical Neurosciences as part of the friendly team working across the Medical Sciences Division at the University of Oxford.

The Medical Sciences Division at Oxford has been ranked number one in the world for the last twelve years in the Times Higher Education World University Rankings for clinical, pre-clinical and health sciences. Recent accomplishments of the Medical Sciences Division include its research into the COVID-19 pandemic, most notably through the delivery of the Oxford–AstraZeneca vaccine, which is estimated to have saved over 6 million lives.

About the role:

This fundraiser will work closely with the Heads of Departments and academics in the Departments of Psychiatry and Clinical Neurosciences. The post will focus primarily on funding for research, academic posts, scholarships and infrastructure related to Neuroscience which includes Mental Health and neurological disease (e.g. Motor Neurone Disease, Dementia, Parkinson’s, Stroke and Epilepsy). The fundraiser will work on special projects including the possible major capital redevelopment of the Warneford site. While an interest in medical research and neuroscience is essential, you do not need to be a sciences graduate, just an enthusiast for knowledge.

About you:

You are an experienced development professional with a strong track record of securing major gifts, a confident approach and the ability to think creatively. You will lead on major gift fundraising (£100k-£1m+) working with a range of donors (corporates, trusts and individuals). 

What We Offer:

As an employer, we value the wellbeing and development of all our employees. We offer a comprehensive range of benefits, including:

• 38 days annual leave (including public holidays)
• Hybrid working arrangements for a healthy work-life balance
• Extensive personal and professional development opportunities
• Membership to CASE to support your professional development as an educational advancement professional
• Supportive childcare services and other family-friendly leave schemes for working parents, guardians and those with caring responsibilities
• Generous family leave for maternity, adoption, paternity, and shared parental leave
• Excellent contributory pension scheme for your financial future
• Salary sacrifice scheme for additional savings
• Subsidised sports centre membership to promote well-being
• Cycle loan scheme to encourage sustainable commuting
• Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs fostering an inclusive atmosphere.

Application process:

• Click the link to ‘Apply’ and follow the on-screen instructions. You will be taken to our online Applicant portal.
• Applications should consist of a full CV and a letter of application in your own words (maximum of 2 pages; no AI-written applications, please), in PDF format, outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 30 April 2024 can be considered.

Interviews are currently scheduled to take place on Friday 10 May 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

Personal Assistant to the Principal

(with a focus on fundraising & development support)
 

Location: Tyndale House, Cambridge (Hybrid working considered)

Hours: Minimum 22.5 hours/3 days per week (with flexibility up to full time hours)

Salary: £30,000 - £35,000 FTE (dependent on experience) & competetive benefits

O.R: Occupational Requirement to be a practising evangelical Christian

___________________________________________________________________________

Our Principal is looking for a Personal Assistant who has the initiative to drive projects forward and is highly organised. This is an exciting new role within a vibrant and growing Charity. The successful candidate will provide strong executive support to the Principal as he seeks to further develop the organisation’s outputs.

Tyndale House is a renowned institute for biblical studies and possesses one of the finest libraries for biblical research in the world. It aims to grow an international research community, to present the value of the Bible at the highest academic level, to resource the Church to understand and trust the Bible, and to promote informed attitudes to the Bible.

The role of Personal Assistant to the Principal will provide the Principal with proactive and confidential project-related and administrative support, with a particular focus on development and fundraising activities. Our current annual expenditure on charitable activities is around £1.3m and we rely on donations and receive no public subsidy. The Principal therefore acts as both the head of the Charity as well as the primary fundraiser.

The post-holder will possess strong written communication skills, excellent attention to detail and the tenacity to follow work through to completion. He/she should have experience in a previous PA and/or fundraising & development role, ideally within the Charity sector.

There is an Occupational Requirement for the post-holder to be an active, practising, evangelical Christian in agreement with the doctrinal basis of Tyndale House and living in accord with our Ethos Statement (permitted under schedule 9, Part 1 of the Equality Act 2010).

If you feel this position fits your skills, personality and experience, and playing a role in fulfilling the purpose of Tyndale House appeals to you, then we would love to hear from you.

Please see the attached to read the full job description and our doctrinal basis and ethos statement.

To apply, please send a CV and Cover Letter, outlining your interest and suitability for the post, to Sam Bartholomew. Please also indicate where you heard about this vacancy.

Closing Date for Applications: Tuesday 30th April 2024 at 12pm (noon) Start Date: ASAP

If you are interested in this position, please apply as soon as possible as we may interview candidates prior to the closing date.

About the opportunity

Fundraising is critical to delivering our mission and ensuring we can support as many children and young people facing disadvantage to open doors to their future.  The Philanthropy Team as a whole has a combined target income for the current year (2023-24) of £1.83 million (growing to £2.35m as our target for next year), of which approximately £850k is from corporate donors and their foundations, £100k is from individuals, and the remaining from trusts and foundations. We have been successful year on year in increasing our fundraising base by building secure multi-year partnerships.
 

We are looking for a Fundraising Manager to work within our passionate Philanthropy Team to help grow our fundraised income and develop and maintain an effective, high-quality funding pipeline. Focussing predominantly on eliciting funding from trusts and foundations, and working closely with the Head of Philanthropy, CEO and Corporate Partnerships Manager, the Fundraising Manager will ensure the effective management of existing funder relations and take responsibility for ensuring Action Tutoring meets its reporting obligations. The Fundraising Manager will be responsible for the line-management and development of three Fundraising Coordinators, through which you and your team will prepare and submit grant applications and funding reports, alongside overseeing the development and growth of our individual giving activities and initiatives, including through expansion of our fundraising events and campaigns.

Closing date: Sunday 12th May 2024

Interviews: 20th, 22nd and 23rd May 2024

Start date: Ideally end of May/June 2024
 

Duties and responsibilities

· Work with the CEO, Head of Philanthropy and Corporate Partnerships Manager to ensure Action Tutoring’s fundraising targets are met and manage an effective pipeline across Action Tutoring’s different income streams.
 

· Manage and maintain existing funder relationships, including proactive and requested reporting to donors.
 

· Work closely with the Head of Philanthropy and Corporate Partnerships Manager to identify relevant opportunities for collaboration that promote generating income. Alongside your team, support, prepare and provide expertise on applications for corporate funding opportunities identified by the Corporate Partnerships Team.
 

· Working with your Fundraising Coordinators, research and drive new opportunities for multi-year commitments from trusts and foundations, sharing workload between the team.
 

· Lead on the preparation and submission of high-quality, effective applications, with support from the Fundraising Coordinators. 
 

· Monitor when grants are due for renewal and proactively seek out renewal conversations, ensuring Action Tutoring has a healthy funding pipeline. 

· Work with the Fundraising Coordinator for Campaigns, Events and Individual Giving to build Action Tutoring’s income generated from events, ensuring an attractive range of event options across the country. Manage the Fundraising Coordinator to ensure places are secured, participants are supported and engagement is expanded.
 

· Work with  Fundraising Coordinator for Campaigns, Events and Individual Giving to build Action Tutoring’s income generated from individual giving, developing campaigns for driving more regular giving and building our strategies to cultivate, engage and thank individuals. 
 

· Act as a system manager for fundraising platforms, databases and tools including Just Giving and the Giving Block, with support from Fundraising Coordinators.
 

· Oversee the development of the fundraising area of the website and fundraising pack to attract new funders and fundraisers to the charity, with support from the Fundraising Coordinators.
 

· Manage the Fundraising Coordinators, ensuring they are growing and developing, and that work load is shared fairly. 
 

· Represent Action Tutoring at relevant meetings and events.
 

· Alongside your team, prepare applications for corporate funding opportunities identified by the Corporate Partnerships Team.
 

· Ensure accurate record-keeping of corporate partnerships and relationships on Salesforce and any other relevant systems.
 

· Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification

This role requires an ambitious, passionate and determined individual with outstanding written and verbal communication skills. Alongside your team you will be responsible for writing and submitting grant applications and reports, so an excellent understanding of the English language and a keen eye for detail are crucial for success within this position. Working to deadlines and line-managing three Fundraising Coordinators, exceptional time-management, prioritisation and organisation skills are essential. With a focus on developing our individual giving strategies, we’re looking for an individual with excellent interpersonal skills. 
 

Qualifications criteria:

· A*-C in maths and English at GCSE (or equivalent experience).
 

· Right to work in the UK.
 

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 
 

· At least two years experience in fundraising (preferably within trusts and foundations fundraising).
 

· Proven track record in securing and stewarding 5+ figure partnerships.
 

· Outstanding written and verbal communicator with significant experience writing and submitting grant applications and reports.
 

You will be likely be more successful in this role if you have:
 

· You have a proven track record of securing and stewarding grants of 5+ figure funding.
 

· You have a passion for educational inequality/working within the Third Sector.
 

· Line management experience.
 

· Experience in event and campaign fundraising.
 

· Experience working within a charity with a turnover of £3M or more.

We have a fantastic opportunity for a Centre Fundraising Organiser to join the team at our Manchester centre.

As an integral member of the fundraising team, you will be based at Maggie’s Manchester and you will assist in delivering a wide range of operational and administrative support, as well as social media activities.

Your responsibilities

• First point of contact for enquiries from community audiences and suppliers.

• Respond to enquiries from the public, volunteers, fundraisers, etc. (by phone, mail and in person), including responding to requests for information, materials and more.

• Refer enquiries to the Centre Fundraiser where appropriate.

• Provide and facilitate supporters with a choice of how they fundraise, and work with Maggie’s in line with the national strategy and plan.

• Provide excellent supporter care, which enthuses supporters and encourages commitment and loyalty to Maggie’s.

This is a demanding role in a fast-paced environment where priorities change frequently. There will be a requirement to work irregular hours and occasionally travel locally.

Applicants wishing to discuss 4-day week will also be considered (salary pro-rata). 

Please note that this vacancy may close early for the right candidate. 

Benefits we offer

In addition to a highly rewarding career, we offer a range of staff benefits, including:

• a unique, experiential induction week based in one of our centres
• a competitive holiday entitlement
• workplace pension with the option to apply to continue NHS pension
• the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.

We are recruiting for a Fundraising Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients

We are an ambitious Hospital charity with an exciting opportunity to join us on our team as a Fundraising Assistant, initially on a three month contract with potential to extend. 

We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

About you

Ideally you will already have experience in an administration or customer service role and looking to start a career in fundraising. You will be looking for 20-37.5 hours a week and can work flexibly including some evenings and weekends to support at fundraising events. 

Main duties of the job

• Provide support to the department on a range of administrative tasks including, dealing with enquiries (postal, telephone, email, face to face), opening and sorting post.
• Work to build excellent relationships with donors to provide a high standard of customer care.
• Process one-off and regular donations ensuring procedures are followed and information is recorded correctly onto the database and thank you letters are sent.
• Work with cancer centre volunteers to support the team with administration tasks.
• To undertake specific fundraising projects and attend events as necessary or as required to support the department’s fundraising.
• To assist the fundraisers with administration of staff lottery, raffles and prize led promotion and fundraising as required.
• Support all fundraising activity and represent the charity at internal and external events.
• Manage ‘Gift in Kind’ donations and our ‘Gift in Kind’ Campaigns.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

 We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.  We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision.  If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees.  Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. 

• 35 hours a week
• 100 Berkshire Place, Winnersh, Wokingham RG41 5RD
• Hybrid or remote considered
• Previous experience is desirable but not essential - we are looking for a quick learner who is able to use their initiative to develop within the role 

About us:

Colostomy UK is a national charity that offers support and advice to people who have had stoma surgery (ostomates) and to their friends, families and carers. Our projects empower ostomates to return to sports, hobbies and other activities after their surgery and give them the confidence to take on fresh challenges. We advocate for ostomates’ rights and are their voice on the bigger issues. Our campaigns raise awareness of life with a stoma and encourage organisations to make their facilities more inclusive.

About the role:

As the Fundraising Executive you will work to grow income through developing our community engagement, attracting, building and managing relationships with a range of supporters (individual donors and fundraisers, community groups, local businesses, volunteers etc). You will lead on the stewardship of events and challenges, including our annual Step Up campaign, by supporting individuals and groups to raise funds through fundraising activities. The post-holder will also support the recording of donations, send appropriate acknowledgements, review fundraising materials, and prepare fundraising content for social media, our website and our quarterly magazine, Tidings.

You will be joining a collaborative and innovative team of individuals who put our community first and are connected by a passion to make a real difference. We offer the opportunity for professional development across a range of fundraising disciplines, including community, individual giving, digital, legacy and corporate, as well as the potential to support fundraising from charitable trusts. The right candidate will be in a prime position for career progression as we grow our small team.

Practicalities:

This role may involve occasional overnight stays, early mornings, evenings and weekends so some flexibility is a must.

Ideally you will work regularly at our head office in the first few weeks in post to aid a successful induction period. Following this, you may continue to be office-based full time, or work on a hybrid or remote basis.

Our ideal candidate:

We are looking for a motivated, confident individual with strong organisational skills and an impeccable attention to detail, who is passionate about supporting people living with stomas and those who care about them. The successful applicant will be expected to have a broad understanding of a range of income generation methods and communication styles, and the third sector. Previous experience is desirable, not essential. 

If you’re interested in applying and would like to work with us, but are unsure if you have the right skills and experience we’d still love to hear from you – we don’t expect everyone to meet all of the essential criteria listed in the job pack

Core role responsibilities

 ·Working alongside the Fundraising Manager to implement the fundraising strategy, with a focus on building unrestricted income

·Donor stewardship, including recording and thanking for donations, and other supporter communications, to encourage long-term, repeat support – engaging existing supporters, making them feel valued, proud, and committed to supporting the charity

·Working with our supporters to organise and host interesting activities and events in the community and digitally, to significantly increase fundraising income; ensuring excellent support of their activities during planning and delivery, and arranging attendance from the Colostomy UK team and volunteers as appropriate

·Preparing appealing fundraising materials and content for all types of communications

·Representing and raising the profile of the organisation externally by giving presentations and promoting the need for fundraising among different audiences

·Working with the Marketing & Social Media Executive to ensure fundraising is included in our public-facing communications, to supporters and audiences on social media, in newsletters and on other channels; ensuring our website, social media channels and print material are kept up to date with fundraising news and activities that inspire engagement and giving

·Supporting fundraising with analysis and reports to enable us to continue to build and improve our profile; monitoring engagement and conversions from different fundraising campaigns

The job pack includes the full job description and person specification.

We have a range of benefits that we offer our team, these include:

• Private Health Care, including an employee assistance programme, remote GP, counselling, physiotherapy, medical diagnostics and treatment.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Increased annual leave allowance based on length of service, up to 30 days 
• Season ticket loan
• 5% contribution to pension scheme
• An extra day holiday for your birthday and one day off a year to volunteer
• Training and development opportunities to support your learning and growth
• Fresh fruit in the office
• Free on-site parking

We are proud to be partnering with an education charity that envisages a society safe from prejudice and discrimination. They believe that through education young people can be made more aware of the damage prejudice and hateful attitudes cause and be equipped with the necessary skills and knowledge to challenge attitudes and actions.

We are looking for a Fundraising and Database Assistant (Salesforce) to join a small team of professional fundraisers.  Above all else, you will need to have excellent attention to detail, and be enthusiastic, hard-working with a can-do attitude.  They work in a fast-paced, but friendly and supportive environment, where you can be sure that your contribution will have a real impact on the charity's ability to deliver its vital work to thousands of young people. This role is full time, offers hybrid working 2-3 days in the office per week and is expected to last 2-3 months, so you must be immediately available.

Fundraising and database administration

• Responsible for day to day running of database (Salesforce) for the fundraising team.
• Ensuring all donations are correctly recorded on the database and thanked appropriately.
• Help maintain accurate, consistent, and reliable information about supporters for fundraising and relationship-development purposes
• Assist with data segmentation, creating data lists for mailing, correct recording and analysis of income for development purposes.
• Working with finance team, supporting the Gift Aid process, attend frequent reconciliation meetings between Salesforce and finance systems (Quickbooks)
• Ensure compliance with GDPR and data protection with all communications and donor activity.

• Provide support and training in maintaining and utilising Salesforce for the fundraising team.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Department:    Client Services

Contract type:  Full time - Hybrid office and working from home

Contract hours:  37.5 hours per week (Monday to Friday)

Reports to:    Client Services Director

Line reports:    None

Salary:    £29,000

About You:

The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising. You will be an experienced account executive or account manager working with outsourced business processes for a minimum of 2 years.

You will need to have strong organisation and communication skills, experience of managing workflows, and a high level of emotional intelligence. You’ll also need an eye for detail; be able to meet deadlines; have excellent written skills; and be a great communicator and able to form relationships with staff and clients. It’ll help if you’re technically savvy and able to keep on top of our clients’ needs. 

The Role:

Return Fundraising was founded in 2015 with a clear mission: to bring together professional charity and agency fundraisers to improve the voice of telephone fundraising. We’ve been growing ever since: pioneering supporter-led fundraising with genuine conversations and long-term relationships. 

Now, with new products gaining momentum and the business attracting new clients, we are again planning to expand our team, and are looking for the very best to jump aboard. The Client Services team is looking for an account executive to build and manage relationships with clients and help them to deliver exceptional supporter-led fundraising.

Main responsibilities:

• Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person

• Reporting to clients on the performance of their campaign and being a point of contact for clients during their campaigns

• Liaising between the client, the client services director and the operations team

• Work with your line manager to deliver client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known

• Use our project management system to manage workflow, including schedules for your projects, keeping them updated and making sure everything is on track.

• Support the management team with scoping, costing and estimating projects

• Help grow the business by identifying new opportunities; speaking to potential clients, organising introduction meetings, and working with your line manager to research clients, develop ideas and prepare proposals

• Administrative support to the team, including preparing minutes and agendas, campaign review documents and other administrative tasks

Skills and Experience

Essential:

• At least 2 years’ experience of working as an account manager or executive

• Ability to be organised and keep on top of deadlines

• Develop strong relationships with clients and proactively keep in regular contact, particularly by phone and in person

• Ability to be flexible; respond positively to change

• Work effectively under pressure and deal with conflicting priorities

• Excellent communication skills

• Experience of managing small projects

• Self starter who takes responsibility for their own work and actions.

• Provides evidence of effective IT skills 

• Attention to detail to enable production of high quality documentation such as minutes, agendas and proposals.

Desirable:

• Educated to degree level

• Experience of telephone handling, with a confident and friendly telephone manner

Basic understanding of fundraising and/or marketing

• Demonstrable experience of negotiating with clients and colleagues about the details of campaigns

• Clear understanding of data flow processes and how to manage CRM systems 

• Experience of professional charity fundraising

Measures of Success:

• Campaign KPIs 

• Client feedback

• Internal feedback

Key Relationships:

• Client Services Director

• Operations Manager

• Data Manager

• Fundraising Manager

Our Offer:

• Annual salary of £29,000

• Full time permanent contract of 37.5 hours per week Monday to Friday

• Hybrid working with flexible working from home and office days

• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days

• Laptop, plus home working equipment including chair, desk and monitor

• Pension contribution of 3%

• Perks scheme with discounts on major retailers

• A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers

• An environment that champions growth of its employees

• Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects

Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

This role sits within our Telephone and Referral Centre (TARC) team. A key part of the role is to make sure patients can access the support they need.

As a Patient Contact Officer, some of your key duties will include booking appointments via our patient database system within contractual targets, answering the main phone, and monitoring messages for risk. Alongside this, you will have a range of other administrative duties.

You’ll be expected to work a minimum of two days per week in the office.

About you 

This position is ideal for someone who has experience in a busy office environment with admin responsibilities. You’ll need to be highly organised and able to work well under pressure as we are a large and extremely busy service.

It’s important that you can work at a fast pace with a high level of accuracy when using patient database systems. You’ll also need a professional telephone manner and the ability to manage difficult situations with tact and empathy.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits

Our Gold award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Wednesday, 24 April 2024

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

Trust and Foundations Officer

We would prefer this role to be hybrid and applicants to be based within commuting distance to our Head Office at Baynards Green in Oxfordshire.

The Child Brain Injury Trust was originally set up by a group of medical professionals. The organisation has evolved over the years and is now the leading UK charity supporting families and professionals affected by childhood acquired brain injury. Working in consultation and collaboration with families and professionals, the charity aims to ensure families can access the support they need, when they need it and to ensure they have the best possible chance of reaching their potential.

Are you a passionate, highly motivated, and organised individual? Do you have brilliant application and report writing skills and are able to build effective relationships with donors? If you are, we are seeking a Trusts & Foundations Officer to be an integral part of the Trusts and Foundations team where you will be responsible for submitting applications to Trusts & Foundations for our services in the UK.

You will be working to deliver our ambitious targets for trust and foundations income for 2024/25 and beyond. The post-holder will help to research and explore new avenues for funding and build a strong pipeline of new donors who have the potential to support the charity. You will be building and maintaining strong relationships with stakeholders at trusts and foundations and preparing and delivering targeted funding applications to those organisations. You will be able to build upon and develop a compelling case for support for both the services we offer as a whole and for specific projects that reflect our work and values.

Ideally you will be looking to develop your skills with the aim of moving into a management role within the department within the next 2 – 3 years, so this role is to be viewed as a development opportunity.