Who we are
The London Legal Support Trust works to support Law Centres, Citizens Advice and other legal advice agencies in London and the South East by providing them with grant funding alongside other forms of support. We do this by holding large fundraising events, most notably the London Legal Walk, which raised almost £900,000 this year, and providing the funds through grant rounds to the agencies where they are most needed. We offer our knowledge and experience of the sector to help the agencies become more sustainable. We also work with other grant-making bodies.
We are part of a network of seven Legal Support Trusts across England and in Wales working with the Access to Justice Foundation to support pro bono and advice agencies.
How we work
We raise funds for free legal advice services through a number of sponsored events, most notably the London Legal Walk. Our other events include regional walks, the Great Legal Bake, Great Legal Quiz, London Legal Walkies, and Walk the Thames. We also support people fundraising for LLST through London Marathon, ASICS 10k, Big Half Marathon and Royal Parks Half Marathon.
The money raised is distributed to legal advice centre beneficiaries through three annual small grant rounds, emergency funding and Centres of Excellence Scheme. As well as giving grants, we also provide other sector support such as management and consultancy and money saving schemes to help the agencies to keep their doors open.
How you will make a difference
This is a newly created role that will work closely with our Events Manager and Head of Fundraising.
Your overall job objectives will include:
- to improve, develop and organise our events
- to maintain and develop our database of supporters and event information
- to maintain good relations with internal and external contacts
- to maintain and assist in developing web site and online presence
- to assist with the recruitment and management of volunteer interns
Your main responsibilities will be to:
- Maintain and build on existing events
- Manage sign ups to the events using Salesforce (training provided)
- Support the Event & Fundraising team to produce event and fundraising materials
- Draft event correspondence
- Attend, help at and supervise events
- Follow up with participants of events
- Promote LLST externally and ensure its good reputation is maintained
What you will need:
- Enthusiasm for the cause and our work and commitment to social justice and equal opportunities for all.
- Educated to degree level
- Excellent interpersonal skills including written and oral communications skills.
- Confidence with IT including Microsoft Word, Excel, Outlook and the internet.
- Excellent attention to detail.
- Ability to work well under pressure, with strong organisational skills to cope in a busy environment with competing demands.
- Proven ability to communicate with a wide range of people and to liaise with other organisations.
- Highly motivated, with ability to work on own initiative and as part of a small team.
- Flexibility and willingness to learn new skills.
- Professional, reliable and responsible.
- Ability to work outside office hours as required, particularly in the build up to events, other busy periods and on the day of events.
- A positive attitude to problem solving.
A detailed Application Pack including Job Description and Person Specification is attached with this ad.
Salary: in the range £22,000 - £25,000 per annum (depending on experience)
Pension: 4% employer contribution plus employee contribution (following completion of successful completion of probation)
Annual Leave: 20 days + bank holidays(increases due to years of service to 22 days for 2+, 24 days for 4+ and 26 for 6+)
Hours of work: This is a full-time position, 37 hours a week. Business hours are typically Monday to Friday, 9:30 a.m. to 6:00 p.m. with some evening and weekend work, and some travel.
How to apply
To apply for this role, please send copy of your CV with a covering letter of no more than two pages of A4, addressing all the selection criteria under the person specification. Please ensure that your application fully addresses each of the criteria in the person specification.
Closing date: Wednesday, 9th October 2019 at midnight
Panel interview: Week commencing Monday 14th October 2019
These dates may be subject to change and applicants will be advised in advance should this happen.
We recognise the positive value of diversity, promoting equality and fairness, and challenging discrimination.
We are committed to providing a supportive and inclusive culture for everyone who needs or provides our services and within our own organisation and will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, gender identity (including transgender), disability, nationality, national or ethnic origin, religion or belief, marital / partnership or family status, caring responsibilities, sexual orientation, age, social class, educational background, employment status, working pattern, trade union membership or any other factor.
As employers, we aim to treat all employees and job applicants equally and fairly and not unlawfully discriminate against them.
The client requests no contact from agencies or media sales.
Friends of Windmill Gardens (FoWG) is looking for an organised and proactive project administrator to be responsible for the smooth running of projects at the new Brixton Windmill Centre due to open in October. Experienced in dealing with the public, the successful candidate will have excellent administrative skills including IT, numeracy and premises management skills appropriate to the post. This role is crucial to the success of the new education/visitor and community centre at the last working windmill in central London.
The successful candidate will understand and be committed to the changes FoWG need to make through two years of Power to Change (PTC) funding. They will have excellent interpersonal skills and a proven track record of administrative work in an office, project, small business or similar environment. They will have experience of using finance packages and keeping financial records so that there are excellent project processes, records and reporting. They will understand that the future of our growing social business depends on strong financial systems, accuracy and integrity.
The PA also needs the skills to handle petty cash, receipts for sale items, donations and other items and process such income in accordance with internal procedures and Gift Aid requirements. They will understand that a social business needs to work collaboratively in a team of paid staff and volunteers and the need for public facing systems to be user friendly but with strong controls.
Using their IT skills they will produce regular accurate reports to the project’s management team. They will be responsive and adapt and change with a can-do approach to work and ability to prioritise appropriately to ensure project delivery whatever project challenges are faced. They will also have key responsibilities for managing the community building, booking events and classes, dealing with trainees, visitors and volunteers and assisting with purchasing items, working to the Business Development Manager and the appropriate lead Board member. They will be open to using local and social media to promote the project and the role of the Brixton Windmill and the Brixton Windmill Centre in the well-being of the community.
This 17.5-hour per week part-time post is funded by a Power to Change Business Fund grant for 18 months.
The client requests no contact from agencies or media sales.
Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.
The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.
This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 12-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.
Main tasks of role:
- Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
- Managing enquiries received by email and post, either by responding or forwarding as necessary
- Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
- Recording feedback and assisting in the resolution of complaints
- Processing donations from telephone calls and mailings, acknowledging supporters appropriately
- Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
- Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
- Amending supporter details as necessary
- Dealing with incoming post
- Updating team procedures as required
- Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause
What we are looking for;
- GCSE in Maths and English, or equivalent
- Good knowledge of Word, Excel, Outlook and databases
- Excellent telephone manner
- Excellent written communication skills
- Ability to work with a high level of accuracy and attention to detail
- Good organisational skills and the ability to prioritise workload
- Experience of working in a customer facing role
- Experience of handling complaints and queries
Location: Granta Park, near Cambridge
Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits
Please download the Vacancy Pack for more details.
The closing date for applications is the 6th October 2019, with interviews to be held on the 14th October 2019. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a specific date.
Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.
In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.
To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.
Are you interested in helping to improve access to justice for people who have experienced, or are experiencing, domestic abuse (DA)?
The Personal Support Unit (PSU) is an independent charity providing much-needed support to people dealing with the civil and family court process without legal representation. Many people facing court without a lawyer have experience of domestic abuse, and the PSU is recruiting for a number of roles that will enable us to enhance the support we are able to offer them.
The part-time Admin Assistant (DA) role is funded until the end of March 2020. You will help with a range of administrative duties in different PSUs across the Midlands region, and you will add capacity for us to improve the support we provide to litigants in person, especially those with experience of domestic abuse.
We are looking to recruit a post holder based in PSU Birmingham: you will report to the Regional Manager, and will be expected to carry out some travel around the region:
PSU Midlands: Birmingham, Coventry and Nottingham
While experience in a domestic abuse context is not essential, it would be an advantage, but we are mainly looking for: efficient administrative skills; the ability to co-operate with colleagues in a fast-paced and varied work-place; empathy for clients; willingness to learn; and the flexibility to follow directions or take the initiative as needed.
Your working pattern will be agreed with your Manager, depending on demand across the region.
If this sounds like you, we look forward to receiving your application: please submit a CV, together with a covering letter clearly explaining how you fulfil the criteria in the job specification and the requirements for the role.
Closing date: 30th September at 9am
EARLY APPLICATION IS ENCOURAGED AND WE RESERVE THE RIGHT TO CLOSE THE ADVERT EARLY
Interview date: TBC
We are looking for an enthusiastic, personable and professional individual to join our Membership Team. Our Membership and Professional Standards Executive is the key point of contact for applicants. By supporting individuals through their membership journey you will be integral to ensuring our current members and prospective members receive a seamless service when joining and renewing their membership(s).
Other key functions of the role include providing secretarial support to the CIWEM professional standards committees, recruitment of application assessors and reviewers, maintaining strong relationships with external licencing bodies and identifying opportunities for upgrading existing and new members into higher grades of membership, systematically and regularly following up enquiries.
Your ability to plan and prioritise work is essential in this busy environment, along with demonstrated effective communication skills enabling you to deliver a high standard of customer service to both members and volunteers. We are looking for someone with a friendly, supportive and collaborative approach to work to play a key role in the recruitment and registration of members, and be central to the success of the Institution.
Reporting to the Head of Learning and Development, you will be a self-starter with a flexible approach, excellent organisational skills and a passion for the environment.
You will thrive on working in a busy, fast-paced environment and have excellent interpersonal and communication skills, both verbal and written. You will have a working knowledge of the MS Office suite and experience with CRM systems.
Our ideal candidate is someone with a keen interest and passion for the environment, with an ambition to use their professional skills to increase awareness of environmental challenges and support our members towards achieving a safer, sustainable world.
- To be a champion of excellent customer service by acting as the first point of contact for telephone and email queries relating to membership of CIWEM, providing accurate and concise information and advice in a polite and timely manner.
- Be the first point of contact for Chartership, Fellow and engineering applications and assessor and reviewer volunteers.
- To take responsibility for processing applications for our Chartered, Fellow and Engineering grades of membership in a timely manner.
- Provide secretarial and administrative support to volunteer committees, this will include:
- Scheduling meetings with the relevant people at a time and date that is convenient to all parties
- Work with the chair to agree and disseminate the agenda
- Liaising with appropriate external contacts and internal teams
- Booking rooms and organising refreshments
- Collating, circulating and printing papers in advance of the meeting
- Minuting the meeting and agreeing with chair before disseminating them (noting that some meetings may be confidential in nature.)
- Maintaining strong relationships with the external licencing bodies.
- To be responsible for accurate and timely data entry / maintenance of CIWEM membership records on CIWEM’s CRM system.
- Ensure the timely payment of membership subscription fees.
- Support the annual audit of CPD.
- Promote the routes to professional registration to existing non-registrants and non-members.
How to apply?
To apply please submit you CV and covering letter explaining how you meet the personal specification by midnight on 30 September 2019.
Are you a well-organised, energetic multi-tasker? Would you like to make a real difference to the lives of children, young people and families affected by depression?
This is an exciting, varied and vital role within a mental health charity for someone who enjoys a range of tasks, from managing enquiries, submitting funding applications and developing good relationships with current and potential funders, to helping organise our diverse programme of fundraising events.
We are looking for a conscientious person familiar with or keen to learn about charitable fundraising. You must have excellent administrative and IT skills, an impeccable eye for detail and team spirit.
You will be part of a busy but very friendly small team, working to our Communications Director, and you will also work very closely with our Head of Fundraising.
This is a full-time permanent position to start as soon as possible to support, initially, with some maternity cover. The role is primarily based at our office in Thatcham, Berkshire with standard business working hours. However, you will be required to attend some events in the evening or at weekends for which there will be time off in lieu.
CWMT was founded in 1997 in memory of Charlie Waller, who suffered from depression and took his own life at the age of 28. His parents, the Rt Hon Sir Mark Waller and Lady Waller, set up the Trust in his memory.
Today we reach thousands of people in schools, colleges, universities and the workplace with our high quality, free mental health training.
Our vision is of a world where people understand and talk openly about depression, where young people know how to maintain mental wellbeing, and where the most appropriate treatment is available to everyone who needs it.
You will ideally have at least a year’s experience in charitable fundraising in either a paid or voluntary capacity.
CWMT is a great place to work – we are a small office team so the successful applicant will need to be a flexible team player and happy to undertake tasks across the charity that fall outside the role’s main remit, as and when required.
We welcome applications from people with a diversity of backgrounds.
Thank you for your interest in our Fundraising Officer position, we appreciate you taking the time to apply for this role, please submit a current CV and covering letter, explaining why you would like to apply for this position.
We’ll be reviewing all applications and shortlisting candidates after the closing date (29th September) and will try to establish a shortlist as quickly as possible. If you’re shortlisted we’ll contact you to arrange an interview on Thursday 10th October. You’ll then receive an email invitation outlining the format of the interview, address details and names of individuals you’ll meet on the day.
If you’re not shortlisted, we’ll try to notify you by email after the shortlist has been established however, if you haven't heard from us within two weeks of the closing date, please assume your application was not successful.
The client requests no contact from agencies or media sales.
The Fundraising Department generates all UK income for MSF field operations globally and is solely responsible for covering MSF’s operating costs in the UK. The Fundraising Department contains the Campaigns, Major Gifts and Supporter Care teams and delivered an income of £53 million in 2018.
CAMPAIGNS/INDIVIDUAL GIVING TEAM
The team is headed by the Campaigns Manager. This Team is responsible for the recruiting and developing our support from private individuals, raising 80% of MSF UK’s total income in 2018. The Supporter Development Manager is responsible for developing and managing all campaigns to current MSF donors.
The Campaigns Team actively raises funds from the public, recruiting and maintaining this support through direct marketing campaigns created in partnership with professional agencies and face-to-face campaigns conducted on private sites. The Campaigns Team works very closely with the Communications and Digital teams.
Our goal is to build loyalty by bringing supporters closer to the people that MSF assists, and the medical action that private donations make possible. MSF UK prides itself on the accessibility of the Fundraising team to our supporters and the provision of excellent supporter care; this is central to the philosophy of the team.
We require a professional, helpful, committed and adaptable intern to provide daily support to our campaigns team. The primary focus of the role is to support the campaigns team with various administrative duties across donor recruitment, development and legacy fundraising.
This includes supporting with the planning and implementation of various donor recruitment campaigns such as DRTV, inserts and press advertisements; collating content for donor marketing material; reporting and monitoring campaign income; filing and recording legacy information, as well as actively supporting the face-to-face fundraising team across various events.
The successful candidate will gain exposure to and experience of all aspects of fundraising and marketing at MSF and will be treated as a full member of our team.
MAIN DUTIES AND RESPONSIBILITIES
- Provide administrative support to the campaigns team and working across teams to support MSF’s fundraising activity.
- Monitor the performance of marketing campaigns and produce weekly reports, sharing analysis to the wider team on a regular basis to improve results, seeking advice and support when needed.
- Assist with legacy administration, including filing, recording and scanning correspondence and accurately adding this to MSF’s database.
- Working closely with the public engagement team to handle donor responses to event invitations. This includes collating donations and liaising with the supporter care team to ensure excellent donor care.
- Assist the team collating creative materials and content for campaigns to existing MSF supporters.
- Supporting the face to face team in the recruitment and training of staff, helping secure field staff presence at various events, providing logistical support for festivals, provide occasional support with welcome calling for new regular donors and monitoring the team by carrying out site visits.
- Providing support to our payroll giving programme by collating weekly updates of MSF’s work and helping with the reporting and monitoring of payroll activity.
- Provide support to the team helping maintain supplier relationships, monitoring fundraising activities by listening to telemarketing calls and providing feedback on quality and content.
- Support the Campaigns team by monitoring trends and changes to the fundraising and marketing sector. Monitor competitor activity and sector developments to inform your projects and bring the external learning back to the team.
- Support MSF's compliance of Data Protection legislation and fundraising regulation.
- Attend relevant team training sessions where required.
This role description is not intended to be all-inclusive. The intern may perform other related duties to meet the ongoing needs of the organisation. This role description does not form part of the internship agreement.
Knowledge, skills and expertise
- Demonstrable interest in fundraising and/or marketing and considering a future career in this area
- Strong communication skills – written and oral (fluent in English)
- Good attention to detail
- Willingness and ability to manage multiple administrative tasks
- Ability to carry out reporting and analysis
- Adaptability and the capacity to adapt to the conflicting needs of several busy teams and juggle multiple tasks
- Good working knowledge of Microsoft excel and word
- Experience working on a database and experience in data input
- Genuine interest in, and commitment to, the humanitarian principles of MSF
- Professional and efficient manner
- Highly organised and punctual
This role is an exciting opportunity to explore the day to day operation of an international NGO and to become acquainted with the means and methods of fundraising. There will also be ample opportunity to learn more about Médecins Sans Frontières/Doctors Without Borders (MSF) and you are encouraged to attend and contribute to weekly office meetings and operational updates.
Candidates must hold an appropriate passport or permit to work in the UK
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
HOW TO APPLY
Please apply on our website by submitting a copy of your CV together with a letter of motivation and answers to the Application Questions (please upload as one document) by the closing date: 1 October 2019, 11.59pm.
The client requests no contact from agencies or media sales.
MEMBERSHIP SERVICES ADMINISTRATOR, POLITICAL STUDIES ASSOCIATION (PSA)
The Political Studies Association
The Political Studies Association (PSA) exists to develop and promote the study and public understanding of politics. Founded in 1950, we are the leading Association in our field in the United Kingdom, with an international membership including academics in political science and current affairs, theorists and practitioners, policymakers, researchers and students in higher education and schools.
Job purpose: To support all prospective and current members to join, renew and take up the full range of membership benefits so they enjoy a high-quality member experience.
1. To act as principal contact for all membership services:
- To act as principle membership administrator: demonstrating exemplary customer service skills in handling membership registrations, renewals, payments, and general membership inquiries. This will include managing online and phone communications with members within 48 hours of receipt, updating and managing the membership database, producing membership reports, troubleshooting the online joining process for both new members as well as the renewals process, and working with the PSA Administrator, Communications Officer and Development Officers as required.
- To understand the member journey across all of our membership categories and ensure a smooth and consistent process is achieved, especially through the website and automated communications via CiviCRM (our chosen customer relationship management system). This includes working with the Communications Officer and web developer team when necessary to improve the CRM system.
- To consider and advise on different membership and subscription models – reflecting best practice across the sector and beyond with a view to devising and meeting agreed membership targets.
- To work closely with the PSA Finance Officer to ensure all processes for receiving membership subscriptions are as effective and user friendly as possible, including online payment, credit card payments and Direct Debits.
- To work directly with the PSA Secretary (a trustee role) and CEO to implement any membership changes decided by the charity’s Executive Committee.
2. To contribute to and support member communications, campaigns and content
- To work closely with the PSA Communication Officer on membership communications, member packs, publications and the PSA’s website to ensure the best membership experience possible and so that members understand and receive the full array of benefits.
- To work with our publishers in ensuring that all members receive the publications including journals to which they are entitled by managing and providing data and handling related member queries.
- To support the line manager in the delivery of member surveys and use their feedback to improve member offerings
- To collate all relevant announcements for the membership e-newsletter, which is edited and sent out once a month to all members by the PSA Communications Officer
- To work closely the CEO, PSA Communications Officer, trustees and others to devise and run membership campaigns i.e. targeted retention and recruitment campaigns, and to gather feedback from those who leave.
- To, on occasion, contribute articles to our quarterly membership magazine PSA News
- To, on occasion, update the PSA website as advised by the CEO or PSA Communications Officer.
3. To provide administrative and other support on member events and conferences
- To support, on occasion, the Events and Marketing Manager and other colleagues in organising and executing the PSA’s Annual International Conference and other member-orientated events throughout the year. This may include handling invitations, responses, catering and logistics and on occasion providing ‘hands on’ help at the event venue – making full use of these opportunities to engage our membership in person.
4. Other duties and responsibilities:
- These duties are subject to change from time to time as determined by business priorities and communicated by the CEO.
- On occasion supporting colleagues in work areas outside of this job description
- Compliance with PSA policy including absence, appraisal, health & safety as well as the GDPR.
Structure: there are seven members of staff currently, all reporting to the CEO. This post is based in our Head Office in Camden.
Additional information: the role is full time and there is some requirement to work outside normal office hours to attend various PSA events. In addition, occasional travel would be expected within the UK.
Terms of Employment
1. This contract will initially run for one year and will be reviewed in October 2020.
2. The starting salary will be £25,000 per annum.
2. 37.5 hour working week (normally 9:30 – 5:30 including 30-minute unpaid lunch break); willingness to work occasional evenings and weekends with no overtime payments but the flexibility to claim time off in lieu.
3. Pro-rata 25 days’ annual holiday allowance plus bank holidays.
4. Employer contribution to pension (6% for employee contribution of 3% of salary, 10% for employee contribution of 5% of salary).
How to apply
Please send a CV (no more than three sides of A4) and a succinct covering letter explaining why you are suited to the role by 10 am on 20th September 2019. Interviews will be held on 25th September 2019. If you have not heard from us by then please assume that you have been unsuccessful.
The client requests no contact from agencies or media sales.
Receptionist - Chelwood Gate, Haywards Heath
Fixed term contract - 12 months
Part time - 24 hours per week
£11,300.19 pa plus excellent benefits
(starting salary is subject to experience)
Cats Protection is the UK’s leading feline welfare charity. We now help around 193,000 cats and kittens through our network of over 250 volunteer-run branches and 36 adoption centres and homing centres.
We are looking to recruit a part time Receptionist at our National Cat Adoption Centre in Chelwood Gate, Haywards Heath on a fixed term contract for up to 12 months. The working hours may include some weekend work, to be agreed on a rolling rota basis.
This role is to provide information and assistance to the general public, volunteers and other stakeholders over the telephone, through face to face communication and via email, and to provide administrative support to the Adoption Centre. Please note this role does not include hands on cat care.
• Our ideal candidate will have experience of working on a busy reception desk, and will be a confident communicator
• They will have a friendly and positive attitude
• Microsoft Office skills are essential as well as excellent organisational skills
• In addition, an empathy towards cats is essential, as is a flexible and adaptable nature
Closing Date: 22 September 2019
Interview Date: Early October 2019
To reward you we have a pay scheme which provides the opportunity to progress within your pay band, subject to satisfactory performance. We also offer a range of benefits which include a generous holiday entitlement, a competitive pension offering, a private medical scheme, and a death in service scheme.
Cats Protection is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The client requests no contact from agencies or media sales.
Advice Session Supervisor – Citizens Advice (Part Time)
Do you have experience of overseeing advice work or similar? Want to support the success of a vital service that’s making a real difference to local people? If so, this is a brilliant opportunity to take on an engaging part time role as an Advice Session Supervisor.
Citizens Advice Torridge, North, Mid & West Devon is a Devon-based advisory service that helps members of the public to understand, face, and deal with problems they may be experiencing.
Every year thousands of people come to us for advice and help with all manner of problems, from managing debt and household bills, to welfare and benefits.
We’re currently looking for an Advice Session Supervisor to join us, working 30 hours per week, and oversee the delivery of our face-to-face and telephone advice sessions.
- Salary of £24,704 pro rata (£19,402 per annum)
- Employer’s pension contribution
- Generous annual leave
- Ongoing training and development
At Citizens Advice, we’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the challenge, we won’t turn people away.
In this important role, you’ll ensure that we continue to deliver excellent advice and support to local people in need, whether they need help with benefits, healthcare, family matters, housing or consumer issues.
You’ll have the chance to help shape a team who are inventive, collaborative and focused on giving people the tools they need to overcome their challenges.
What’s more, we’ll provide you with excellent training and ongoing support to ensure that you can achieve your professional goals while giving back to your community.
As the Advice Session Supervisor, you’ll be responsible for the day to day running of the office and oversee the delivery of our advice sessions, including our advice line and face-to-face meetings at our Okehampton office.
Your duties will include:
- Ensuring that each advice session is adequately staffed and resourced
- Monitoring the case records and telephone calls of designated team members
- Providing advice and support to the community
- Assisting with staff performance management and development
- Creating a positive work environment for staff
- Identifying ways to improve our existing service
- Keeping up-to-date with our research and campaign work
To join us as an Advice Session Supervisor, you will need:
- Experience of supervising and monitoring advice work or a similar service
- Previous experience of recruiting, developing and supervising staff
- A high level of IT literacy
- An excellent eye for detail to maintain casework systems and procedures
- Excellent written and verbal communication skills
We’d like to hear from you if you’ve worked as a Caseworker, Citizens Advisor, Citizens Advice Supervisor, Welfare Advisor, Casework Supervisor, Support Worker or Support Line Supervisor.
The closing date for applications is the 27th September 2019, with interviews scheduled to be held on the 1st October 2019.
Webrecruit and Citizens Advice Torridge, North, Mid & West Devon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
So, if you are seeking an exciting, new challenge as an Advice Session Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Are you organised with exceptional attention to detail? Do you have strong communication and relational skills? Do you enjoy working with databases?
The Evangelical Alliance is looking for an administrator with drive and initiative to join its growing and developing Membership team.
The successful candidate will have:
- Excellent communication and relational skills
- Good IT skills and a high level of accuracy
- Experience of working with database records
The client requests no contact from agencies or media sales.
Are you self-motivated, highly organised individual with an eye for detail? Would you like to play a crucial role in supporting an effective and efficient administration in a fast-paced, results-oriented organisation that transforms lives? Through our work across West and North London, we support people with mental health conditions to find and sustain paid employment.
Job Reference: TE/OHRADMN/CHJ/092019
Key responsibilities and duties:
1. You will be engaging with and supporting the entire organisation. This will include organising all central services activities that contribute to the smooth running of the Head Office.
2. You will work closely with the central services team to deliver the highest standards of customer service and support to the organisation.
3. You will administer the Human Resources Functions, with the support of the Head of Finance and Operations as well as our external HR Support.
Want to apply now?
Download our recruitment pack and Twining Equalities Monitoring Form and find detailed information on our website. Please email us a tailored CV and covering letter expressing why you think you'd be the best person for the role. Please make sure you also attach the Twining Equalities Monitoring Form and add the job reference in the subject box. Only full and complete applications will be considered.
Application deadline – 7th October (midnight) || Interviews - w/c 14th October
We reserve the right to shorten the recruitment window and interview early, should we identify strong candidates. Twining Enterprise is an equal opportunities employer and welcomes applications from people with lived experience of mental health conditions. We are also a Disability Confident, Mindful and Living Wage Employer.