Cardiff, Wales

£20,000 per annum


About the organisation

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Job Description

Victim Support is looking to recruit a high level administrative officer to support the services offered in our new call centre in St Mellons, Cardiff.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

Context of the Role

This role will be supporting the current work for the Information Line for the Independent Inquiry to Child Sexual Abuse (IICSA), and to help implement a robust administrative and data support for the incoming work for Support Line and the Victim Information Service.

  1. Provide high quality project, service, initiative and administrative support including information and analysis. Undertake reporting and analysis of information to support delivery.
  2. The job description and person specification are an outline of the tasks and responsibilities and outcomes required of the role. The successful applicant will need to be able to readily adapt to change and carry out duties as may reasonably be required.

Duties and Responsibilities

  1. The successful candidate will be required to report on project specific data, and monitor the quality of work produced.
  2. Undertake quality assurance of project work, services and actively support the development of this process.
  3. Organise meetings or events and assist with the diary management requirements of project specific items.
  4. Prepare to undertake and complete tasks outside of their job description on an a as required basis to respond to the demands of the project.

Knowledge and Experience

  1. Knowledge of administrative procedures.
  2. Ability to pull together draft reports, data and proof read written logs and referrals.
  3. Ability to respond to sudden unexpected demands with excellent time management skills and ability to re-prioritise work.
  4. Ability to work on own initiative and organise own workload with limited supervision working to tight and varying timescales.
  5. Proficiency with Microsoft Office is vital, especially with Excel and Word – please note these skills are likely to be tested at interview.
  6. An ability and enthusiasm to build and suggest development of systems to assist with data collation of new services from the project.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

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