Hammersmith, Greater London
£24,000 - £26,000 per year; pro rata for part time
Permanent, Part-time, 21 hours (3 days) per week
Job description



Job Title: Duty Worker 

Salary: £24,000 - £26,000 per annum dependent on experience; pro rata for part time

Work Location: Based at the Advance Head Office in Hammersmith 

Working Hours: 21 hours per week (3 days) 

Contract: Permanent


This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.


The role

This is an exciting opportunity to get involved in crisis intervention, referrals and assessment processes at Advance. The Duty Worker will be the first point of contact for women referred to Advance and you will ensure empowerment and that the voice of survivors informs every stage of their journey towards improving safety. Advance works with women aged 13 and over, however, this post will focus primarily on working with those aged 18 and over who access the domestic abuse service. Part of the role will to be to establish positive, proactive and innovative working relationships with other services working with survivors, including partner agencies within the Angelou Partnership. The post holder will work across three boroughs (Hammersmith and Fulham, Kensington and Chelsea and Westminster) under the guidance of the VAWG Managers. 


What you will bring

You will have experience providing high quality advocacy and support based upon client-led needs and risk assessments. You will work well in a fast paced, crisis intervention environment and have experience advising women on criminal justice, civil remedies and related matters, plus coordinating the provision of multi-agency support. 


In short, you will have: 

  • A thorough understanding of violence against women and girls with a particular focus on the dynamics of domestic violence (physical, emotional, and sexual violence, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families and communities.   
  • An excellent understanding of the criminal justice system and relevant legislation with regard to legal and civil options, housing, benefits, matrimonial and children.
  • Experience of risk and needs assessment, safety and support planning, particularly with clients with complex/multiple needs.
  • Experience of crisis management and successfully managing high numbers of calls/ caseloads.


What we offer:

  • 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
  • Pension scheme 
  • Access to our Employee Assistance Programme
  • Staff away days

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career.


Applications close on Friday 5th November 2021

Interviews will take place on Friday 12th November 2021


To apply: Please submit your CV along with a supporting statement addressing your suitability for and interest in the role 


Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.

More about Advance

Organisation Overview

Advance is a national women's organisation established in 1998 which empowers women... Read more

Posted on: 15 October 2021
Closed date: 05 November 2021
Tags: Advice, Information, Support Worker

The client requests no contact from agencies or media sales.