"Finance Manager" Jobs

Job Title: Finance and Operations Manager

Contract: Permanent

Hours: 35 hours per week (however, we will consider part-time 28 hours per week)

Salary: £38,000 - £45,000 per annum 

Location: The successful candidate will either be posted at our office in London or Colchester: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ or Colchester Wellington House, 4th Floor, 90-92 Butt Road, Colchester, Essex, CO3 3DA

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with bases in Colchester and Leeds. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Migrant Children’s Project promotes the rights of refugee and migrant children, young people and families through the delivery of advice, practice change through training and capacity building to professionals and systems change through research, policy and advocacy.

About the role

This role will provide financial and operational leadership and management for CCLC particularly focussed on the Legal Practice Unit and the Migrant Children’s Project but with support for the Child Law Advice Service and Coram International where required. Managing a small finance team, the role will hold primary responsibility for core financial functions within CCLC including legal aid billing and management and tracking of grant and other charitable funding. Through systematic and efficient financial management, the post holder will play a pivotal role in CCLC’s financial sustainability. The role will act as a key point of contact with Coram’s central finance team and a range of internal and external stakeholders on financial matters.

The role will also oversee the smooth running of the London and Colchester offices through line management of operations and administrative staff.

The role would suit a high organised and efficient business support professional with experience of financial management within the legal or charity sector. In particular, candidates with experience of legal billing and more specifically, civil legal aid billing, would be welcomed.

This is a largely office-based role in order to fully provide support to the finance and operations team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period (to be negotiated with the successful candidate).The finance team are split between the London and Colchester offices and the post holder should expect some travel to both locations. The large majority of the legal and policy team are based in London and as such regular (at least twice weekly) presence in our London office will be expected. However, on other days the candidate could be based in the London or Colchester office.

Whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Wednesday 24th April 2024 at 23:59

Test and Interview date: Week commencing Monday 29th April 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Closing Date: 24 April 2024
Ref 6685

We're looking for a Finance Business Partner to join Save the Children UK in an exciting role partnering with the Start Network within our Global Programmes division!

This position is for an 18-month Fixed Term Contract.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Our Finance Team helps us to grow our income and increase the impact of our spending and our Finance Business Partners key responsibilities include leading our financial planning and management, driving value for money, providing excellent management information and analysis, and providing robust partnering and challenge to managers at all levels.

About the role

Reporting to the Head of Finance, you'll be partnering with the Start Network as part of our Global Programmes division, working and influencing the relevant teams to support their strategic decision making and managing income/expenditure budgets across divisional areas of significant variability.

Start Network is an independent charity made up of more than 80 aid agency members across five continents, including international, national and local organisations who aim to deliver more effective emergency aid, harnessing the power and knowledge of the network to make faster and better decisions to help people affected by crises. 

The Start Platform maintains a strong relationship with Save the Children as the grant custodian of many of the Start Network's programmes, so whilst you'll be embedded within the finance team at Save the Children UK in this role, you'll be playing a key role dedicated to the Start Network.

As Finance Business Partner, you will support and drive the business areas you partner with, including Start Funds and Risk Financing, in maximising impact for children through delivery of effective and efficient financial performance and awards management.

In this role, you will: 

• Provide strategic and financial decision support to your assigned team within Global Programmes to underpin strong financial performance
• Provide effective monthly reporting to support regular reviews of business performance
• Work alongside the business to develop forecasts, budgets, and longer-term financial plans
• Develop business models underpinning financial planning and provide the financial inputs for business cases
• Assist teams in developing their strategy and building business cases for investment spend within their areas, providing financial and commercial insight and challenging to ensure best value for money and efficiencies.

About you

You'll be an experienced qualified certified accountant with relevant post qualification experience, ideally in the not-for-profit sector. 

You'll have excellent stakeholder management skills, with the proven ability to work collaboratively and influence the decision making of a diverse set of stakeholders.

To be successful, you'll demonstrate:

• Experience providing strategic and finance business partnering support to senior managers
• Experience in the preparation of management accounts and involvement in financial planning and budgeting processes
• Experience managing awards, including budget and financial report preparation
• Strong Microsoft Office skills (and an advanced Excel user)
• Strong analytical and problem-solving skills; ability to identify financial issues as they arise, assess their likely impact, and devise appropriate responses
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we will be reviewing applications on a rolling basis and reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applicatio

Ways of Working: 

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Finance Officer

About Internews:

Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.

For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.

Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

Our commitment to a culture of belonging:

Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught,and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.

POSITION SUMMARY:

Performs Accounts Payable function; processes transactions in the accounting system and maintains accounts payable files for vendors. Primary point of contact for questions and assistance regarding entry and payment of invoices.

Essential duties and responsibilities:

· Subject matter expert on Unit 4 ERP System Vendor Master File and accounts payable, provide support to other Internews staff also entering invoices.

· Prepare and enter multi-currency invoices for all payment methods (Barclays wire Transfers, ACH, check, FX, Western Union, etc.), including review for proper coding and approvals.

· Review and research open payables to resolve outstanding issues prior to payment.

· Process recurring remittances according to corporate schedule, including payment of invoices entered by others.

· Processing payments and Provide payment confirmations to appropriate parties as necessary.

· Maintain AP vendor master records in accounting system.

· Organize and maintain A/P files.

· Research vendor payment history in response to queries from Internews staff and others.

· Cross trained as backup staff to other department functions, including PSC payment processing and expense reimbursements and AP mailbox cover.

· Support of commitment accounting and purchase order monitoring

· Maintain Asset Register incl Additions and Disposal, Monthly Depreciation calculation and posting the journals into the accounting system.

· Balance Sheet Reconciliations including Payroll and Bank Reconciliations before month-end close.

· Debtor and Creditor reconciliations and Advances (Cards) before month-end close

· Processing and posting Prepayments before month-end close.

· Income & Expenditure Recording in the accounting system

· Proving support during Statutory and Donor Audits

· Fixed Asset Management.

· Understanding of and demonstrated commitment to upholding Internews Core Values.

· Maintains confidentiality in all matters related to vendors and payments.

· Other duties as assigned. Maintains confidentiality in all matters related to vendors and payments.

Qualifications:

· 3+ years progressively complex accounting experience

· Proven ability to work both independently and as an effective team member.

· Proven ability to prioritize and handle multiple on-going assignments.

· Intermediate expertise in Microsoft Office, particularly Excel

· Excellent organizational skills

· Proven ability to set priorities and manage time effectively.

· Proven analytical and problem-solving ability.

· Ability and willingness to travel to international locations, including challenging or remote locations up to 10% of the time.

· Relevant university degree

· Accounting Degree or Qualified by experience.

· Familiarity with computers and computer software including spreadsheets, word processors, e-mail, and accounting systems.

· Ability to read and comprehend basic instructions, short correspondence, and memos.

· Ability to write simple correspondence.

· Ability to effectively present information in one-on-one and small group situations to other employees of the organization

Vacancy Timeframe:

Deadline for Applications: 30 April 2024

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

This position will be in the United Kingdom and therefore a successful applicant must be able to demonstrate their right to work in the UK.

Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation. We work across three continents and within multiple sectors with many organisations.

We are looking for an experienced Business Development and Advisory Manager to join our committed team, who will hit the ground running.

Key tasks and responsibilities:

• You will manage and grow Stronger Together’s business relations in a variety of sectors, both in the UK and globally to generate funding and drive impact. This includes taking the lead in developing project proposals for clients.

• You will deliver interactive training workshops and deliver premium quality services to businesses to support them to embed responsible recruitment and fair work and tackle modern slavery in their operations and supply chains.

• You will project manage all client projects from start to finish.

The role is diverse with opportunities to generate new funding to drive impact, project manage and implement training and activity with a variety of businesses, and to try out new ideas. You will work remotely, but in close cooperation with the Head of Business Development, and rest of our growing team across the world. 

Who you are:

• An experienced professional with an in-depth understanding of and subject matter expertise on working with businesses on responsible recruitment, ethical labour practices and modern slavery, and significant experience in business engagement/developing and managing senior management corporate sponsor relations (min. 5 years’ experience).

• The ideal candidate should have experience in a business development role, a track record in building and developing business relations, and strong experience of giving presentations, delivering pitches and closing deals.

• Experienced in maintaining and developing corporate sponsor relations including writing client and grant proposals.

• An excellent trainer, with experience of delivering training to businesses.

• A strong project manager and great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those.

• A professional who has worked with or within the construction, manufacturing, consumer goods, apparel, finance or care sector on responsible business behaviour.

• An excellent communicator, both verbally and in writing, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the organisation professionally at a variety of events.

• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders.

• Someone with a good eye for detail, whilst retaining sight of the bigger picture.

What we can offer you

• A permanent contract (0.8 FTE or full-time).

• A competitive salary (salary band £39,861 - £51,248 gross annually; pro-rata if 0.8 FTE) and enhanced employee benefits.

• Being part of a growing, innovative, and exciting not for profit organisation.

• A friendly global team which is passionate about and committed to fair work, ethical recruitment and systemic change.

• Flexible and family-friendly working arrangements.

• Working remotely (UK-based), with regular online meetings and social team gatherings and in-person meetings as required.

Details: Closing date: 26/04/2024 | Interviews: Thurs 09/05/2024 | Starting date: ASAP

To apply: Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description, please include ‘Application Business Development and Advisory Manager’ in the subject line.

This is a new role working in the context of the national Church’s Fifth Mark of Mission “To strive to safeguard the integrity of creation and sustain and renew the life of the earth.”

The right candidate will be:

• committed to the net zero carbon target and passionate about the environment.
• able to take the lead on the development of a strategic plan and approach to meet the ambition for net zero carbon by 2030, ensuring that relevant resources, timetable and implementation plans are created. This plan will align with the national Church’s Routemap to net zero.
• collaborative and positive, understanding the varying pressures on our stakeholders, particularly parishes. 

Tottenham Hotspur Foundation (the Foundation) is a registered charity and the community arm of Premier League football club, Tottenham Hotspur. The Club, through the Foundation, seeks to use the power and unique appeal of football to provide opportunities that change lives throughout its local community.

The Foundation is based at the Grade II-listed 18th century Percy House on Tottenham High Road – painstakingly restored by the Club as part of the wider sport-led regeneration of the area.  We are driven by a passion for creating positive change in people’s lives within an area of significant socio-economic deprivation, yet where a vibrancy and richness of talent and ambition exists.  The Foundation harnesses and builds on this through a range of projects and initiatives to pursue, achieve and sustain desired impacts and outcomes, utilising partnerships within the private, not-for-profit, and public sectors.

Are you passionate about driving business success through strategic analysis and impactful decision-making? The Foundation is excited to introduce a new and critical role within our organisation, an Insight and Impact Manager. This position is at the forefront of shaping our business strategy, ensuring that data-driven insights contribute to the overall success and growth of Tottenham Hotspur Foundation.

The postholder will be committed to Tottenham Hotspur Foundation’s policies/procedures, including our Safeguarding policy, Equal Opportunities policy and Health and Safety procedures – reflecting the Club’s commitment to safeguarding and promoting the welfare of vulnerable people in our community. 

JOB PURPOSE:

As the Insight and Impact Manager, you will play a pivotal role in influencing key business decisions by providing in-depth data analysis, uncovering opportunities, and assessing the impact of various initiatives. This is a unique opportunity to be a strategic partner to our senior leadership team, guiding them with your analytical expertise to enhance business performance.

Liaising with business stakeholders at all levels of the organisation (Trustees, Club, SLT, funders, partners etc.) you will directly contribute to business objectives, including growing awareness of and connection with the Foundation, establishing our recognition as a high-quality organisation and supporting efforts to diversify income streams, ensuring our long-term financial sustainability. This role provides a platform for you to shape the narrative of our success and drive our mission forward in alignment with our strategic goals.

KEY RESPONSIBILITIES

Strategic Analysis:

• Conduct comprehensive analyses of market trends, competitor landscapes, and internal performance metrics to provide insight into potential strategic opportunities.
• Provide insights into potential business risks and recommend proactive measures.
• Provide organisational data strategy to enable broader marketing opportunities and to help support our income strategy.
• Support on the development of website/fundraising infrastructure, ensuring clarity of approach to data collection and use.

Impact Assessment:

• Evaluate the impact of existing and proposed business strategies, initiatives, and projects.
• Benchmark our impact against comparable services and similar charities.
• Support the management team on annual impact report generation.

Data-Driven Decision Support:

• Collaborate with cross-functional teams (programme coordinators, managers etc) to gather and analyse data, providing actionable insights to support decision-making.
• Translate complex data findings into easy to understand action points and insights for the management team.

 KPI Development and Monitoring:

• Define key performance indicators (KPIs) relevant to business objectives and monitor them regularly.
• Propose adjustments to strategies based on KPI performance and local/community (state of the borough) dynamics.
• Develop and implement frameworks to measure and track the success of strategic endeavours.

Stakeholder Engagement and Relationship Building:

• Work closely with the senior leadership team and programme coordinators to align analytical efforts with our new strategic direction.
• Work closely with the Club to ensure consistency around audience segmentation and maximise the potential for collaboration.
• Liaise with other relevant departments in the Club where needed to ensure the development of efficient complementary systems and high standards of analysis.
• Form strong positive relationships with funders, maintaining oversight of programme and organisational performance metrics.
• Target, monitor, and provide analysis of performance against established metrics.

Administrative Responsibilities:

• Manage, administer, and maintain the primary Management Information System (MIS) built on the Salesforce Customer Relations Management (CRM) database platform (Salesforce), and evolve usage to include wider data sets eg: marketing data.
• Oversee integral third-party and bespoke add-ons critical to the MIS operation, including Calendar, Form Assembly, and GeoPoint.
• Ensure the reliability and accuracy of data within the MIS and related systems.
• Collaborate with IT teams and vendors to troubleshoot issues and implement enhancements.
• Perform all responsibilities in line with legislative guidance and Club/Foundation policies on safeguarding, safer-working and ED&I practices.
• Any other duties commensurate with the overall purpose of this role and its level of responsibilities.

Capacity Building and Knowledge Sharing:

• Provide not just data but insights that tell a compelling story.
• Conduct reoccurring and ad-hoc analysis, helping the business identify opportunities to increase visibility to funders and community partners.
• Drive the knowledge base of staff at varying levels, fostering a more curious and data-insightful organisation.

PERSONAL ATTRIBUTES

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility (applies to all roles)
• Skilled and focused multi-tasker
• Ability to work under pressure, collaboratively and independently and to short-term deadlines
• Diligent eye for detail and accuracy
• Passionate about obtaining information from diverse groups

SKILLS, EXPERIENCE & KNOWLEDGE

Essential

• Degree in Business, Finance, Statistics, or a related field, and/or equivalent experience of evaluating data and impact measurements.
• Proven experience in business/performance analysis, strategic planning, or a related role.
• Strong analytical skills with proficiency in data visualisation tools and techniques.
• Proven experience working with management information systems (MIS) and associated technologies.
• Knowledgeable about different approaches and methods to obtain both quantitative and qualitative information from diverse groups.
• High level of computer proficiency, particularly with MS Office packages.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with diverse teams and influence decision-makers.

Desirable

• Experience of working in a culturally diverse work setting with a local and culturally diverse customer base.
• Working knowledge of how CRM systems are utilised to support business output and operations.
• A good understanding, and ideally experience of Data Protection and GDPR requirements.
• An understanding, and ideally experience of internal audit processes and third party-reporting.
• Experience of working in a charity or the not-for-profit sector setting.

Safeguarding is fundamental to the success in all that we do. We are committed to safeguarding and promoting the welfare of all our participants and expect all staff and volunteers to share this commitment. Successful candidates are subject to enhanced DBS checks including the child’s and adult’s barred list checks, satisfactory references and a UK Right to Work check as part of safer recruitment procedures.

Tottenham Hotspur Foundation welcomes applications from anyone regardless of age, disability, race, or ethnic and national origins, religion or belief, or sexual orientation.

Salary: Starting salary of £33,930 rising to £37,700 after 24 months + 8.5% pension contribution
(after satisfactory completion of your probation period).
Hours: Full time, option for part time and flexible working
Contract type: Permanent.
Location: Our offices in Battersea Library, with home working possible

Are you an experienced office or business manager, or do you have the skills and are looking for a new role? Are you passionate about helping others and looking for a challenging and rewarding role?

We are looking for a motivated individual to join our team as our Business Manager and Company Secretary. This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions.

What will I be doing?

The post-holder will lead on premises, facilities, finance and personnel and administration systems in order to support the effective delivery of CAW services to clients and management of the organisation.

Reporting to the CEO and responsible for the recruitment and management of administration volunteers, the post holder will take the lead on maintaining our office systems and processes.

What skills are we looking for?

1. Previous office administration experience, ideally including experience of:

• Providing administrative support.
• Administering finance systems
• HR administration

2. Methodical and well organised with the ability to work on own initiative, prioritise work, and meet deadlines.

3. Good numeracy skills for monitoring and analysis of statistics and budgets.

4. Good interpersonal, written and oral communication skills including ability to take accurate minutes.

5. Good computer skills including excel and other Office applications and Quickbooks

6. Flexible approach and willingness to work as part of a team.

7. Understanding of the aims, principles and values of the Citizens Advice Wandsworth service and its equality and diversity policies, and willingness to operate within them.

Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.

What will I gain?

You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.

Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.

We also offer these benefits:

• Access to training courses and professional development opportunities.
• Maternity, parental and caring leave paid above the statutory minimum.
• 8.5% pension contribution (after successful completion of your probation period).
• Access to an Employee Assistance Programme and clinical supervision.
• Cycle to Work scheme.
• Childcare voucher scheme.
• Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
• Option of flexible working arrangements where possible

For further information about the role and an application form, please visit our website via the apply button

Closing date: Wednesday 24th April 9am

Interviews will be held:  W/c 29th April

Are you ready to lead strategic operations and contracts for a dynamic mental health charity? Off the Record is an award-winning young people’s mental health charity offering a range of support services for children and young people across the vibrant and diverse area of London Boroughs of Croydon, Sutton and Merton.

We’re recruiting a Head of Contracts & Operations to play a crucial role in the strategic management and oversight of our central services, including finance, administration, data, and premises. You'll lead a team and carry senior management responsibility for these areas.

If you have at least 3 years' experience in senior technical management, excellent organizational skills, and a passion for making a difference, we want to hear from you. Take the next step in your career and contribute to our mission of supporting young people's mental health by visiting our website to access the application pack. Completed applications should be returned to us via email by midday on Monday 29th April 2024.

This is a full-time position, with the possibility of reduced hours (min 30 hpw/4days) and is office-based in Croydon. Salary is £45,594 inclusive of Outer London Weighting and a range of other benefits.

If you have any further questions please email recruitment or visit our website for more information about our services. 

Job Description

The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.

This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.

This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.

This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.

This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.

The post holder will:

• Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
• Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
• Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
• Undertake casework and provide expert advice for the team on all aspects of Advice
• Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
• Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
• Lead on insights work relating to retention, wellbeing and support
• Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
• Support elected officers to deliver on campaigning priorities
• Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
• Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
• Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.

Key Areas

• Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
• Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
• Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
• Develop succession plans and identify training and development opportunities within the team
• Be accountable for the quality of outputs of the team
• Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
• Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
• To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
• Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.

Strategic Development

• Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
• Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
• Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
• Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
• Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.

Monitoring and Evaluation

• Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
• Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
• Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
• Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
• Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
• Prepare materials to apply for any relevant quality mark accreditations for the service.

Budget and Financial Management

• Manage a budget relating to Advocacy and Policy including any restricted funds.
• Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
• Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
• Review and provide narrative for scrutiny at monthly management meetings with the Finance Team

Stakeholder management

• Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
• Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
• Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
• Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
• Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.

Personal Specification

Essential Experience

• Line management experience
• Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
• Experience of leading a multi-functional team
• Experience of mentoring coaching staff/elected officers
• Experience of developing operational policies and procedures
• Experience of budget management, project management, and operational management
• Experience of working with a range of stakeholders and partnership working or strategic networking

Essential Skills and Abilities

• Ability to work with and lead a high performing team
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
• Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
• IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
• Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
• Ability to write strategies and be able to effectively communicate vision and mission
• Ability to stay focused and efficient in the face on changing priorities
• Track record of successfully developing and implementing projects and operational change
• Able to draft policies and procures with an eye for detail and accuracy

Essential Knowledge

• Awareness of current issues within the higher education sector
• Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
• Knowledge of relevant health and safety legislation
• Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
• Knowledge of providing 121 support

Education/Training

• No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.

Personal Attributes and other requirements

• Able to travel within the Borough and Region.
• Able to work some evenings and weekends and stay overnight where necessary.
• Works well in a team with a flexible approach to work
• Be eligible for a DBS check if needed
• A commitment to the principles and practices of equality and diversity
• An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of GSU.

Desirable other requirements

• Visionary, creative, and innovative strategist
• A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
• Empowering, authentic leader with high levels of emotional intelligence

Springfield Advice & Law Centre is a community based legal practice and a registered charity. We were formed in 1982 when we were set up to serve the mental health community.  We are based mainly on the site of Springfield University Hospital Mental Health NHS Trust.  Springfield Law Centre is unique as a working model of a health justice partnership.

We are seeking a for a new Director & Head of Legal Practice to take forward this unique, niche Law Centre.  There is an opportunity for expanding the work of the Law Centre and showcasing the worth of health justice partnerships.We are looking for an energetic and compassionate lawyer with a broad experience of either housing or community care casework and representation, who is capable of being a legal aid category supervisor in either area, who has the confidence to lead the team and to develop it so that we can continue to make a real difference within the community.

Qualifications and experience

1. 5 years’ PQE qualified lawyer, with demonstrable experience of management at a senior level.
2. Ability to meet the supervisor for the Legal Aid Agency contract in either housing or community care.
3. A track record of implementing and managing change. 
4. A track record of leading and motivating others demonstrating strong people skills.
5. A track record of innovation and problem solving.
6. Appropriate skills and experience that demonstrate an ability and commitment to manage staff effectively. This should include support, supervision, and appraisal and performance management.
7. Appropriate skills and experience to effectively handle and manage complaints.
8. Experience of managing a Legal Aid Agency Contract and Legal Help matters, with billing targets.
9. Ability to bill all types of legally-aided work and to report to the Legal Aid Agency.
10. Ability to manage a varied caseload of sufficient, appropriate matters to meet the billing target in place.
11. Ability to draft appropriate documentation in your specialist area of law.
12. Experience of giving successful training or talks, for example giving presentations, or
13. representing clients before Courts or Tribunals.
14. Skills
15. Ability to take an active role in, leading the direction of the Law Centre, developing new strategies and raising profile.
16. Ability to manage the Lexcel Quality Mark and ensure that systems and standards are maintained across the organisation so that audits are passed.
17. Ability to understand the financial viability of the Law Centre.
18. Ability to report effectively to funders and to monitor progress against grant funded projects.
19. Commitment to equality and diversity as set out in the principles and policies of the Law Centre.
20. Ability to be self-servicing: you will be expected to manage most of your own typing, filing and billing of Legal Help/Aid cases to comply with LAA requirements.
21. Ability to prioritise your workload with minimum supervision.
22. Excellent communication skills: you must be able to relate well to colleagues, clients and third parties, in person, in writing and on the telephone, despite the pressures of the role.
23. You must be very well organised, with excellent ICT skills, in order to work well under pressure without compromising standards.
24. Ability to work flexibly and outside regular office hours including attending and reporting to the trustees on the progress of the Law Centre.

Consideration will be given to requests for flexible or family friendly hours of work to include job share, part time working or specific proposals. The Management Committee consider the range and number of duties to be a full-time role and that any reduction from a full-time role will result in a division of duties to accommodate all aspects of the Law Centre’s needs and aspirations.

Known internally as Key Relationships Coordinator 

This Key Relationships Coordinator role is your chance to expand on your administrative, organisational and customer skills – improving the ability of our systems and data to support the fundraising we depend on.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

As our Key Relationships Coordinator, you’ll be responsible for maintaining and refining administrative systems for the Key Relationships fundraising team. It’s a fast-paced role that involves managing your own time well and communicating effectively with all members of a busy and dynamic team.

Processing donations, you’ll monitor various databases and sources for new donors and gifts, work with relevant fundraisers on communications and handle Key Relationships incoming post. You’ll also coordinate with the Data, Insight, IT and Finance teams and manage further development of our supporter database – leading on data checking, creating and exporting datasets for reporting, and producing accurate and timely data selections to support communications and fundraising objectives.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• Experience of maintaining administrative systems and working with data.

• Attention to detail and meticulous organisational skills.

• Ability to multitask in a busy environment.

• Computer literacy, including Excel, Word and Google Apps packages.

• Good customer service skills.

We give you: 

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information, please visit our website via the apply button. You can download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.

We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.

If you have any questions, please email us. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9 am 30 April 2024

INTERVIEWS: 9th May 2024