Advice, Information Jobs
The Waterways Ombudsman Scheme is in place to ensure the independent handling of complaints made against the Canal & River Trust and other navigation authorities. The Waterways Ombudsman is appointed by the Waterways Ombudsman Committee who oversee the working of the Scheme and the remuneration of the Ombudsman on an independent basis. The Waterways Ombudsman is a certified Alternative Dispute Resolution entity and a full voting member of the Ombudsman Association.
The Waterways Ombudsman Committee is recruiting for a new Waterways Ombudsman. We are aiming for a July 2024 start date.
Waterways Ombudsman
Working part-time and in a location of your choosing, you will take responsibility for all aspects of the ombudsman scheme. This includes handling complaints from initial enquiry through to resolution, as well as managing relationships with, the Committee, and the Canal & River Trust and other navigation authorities, waterway organisations and the media. You will also be responsible for administrative elements of the scheme, such as managing the website and preparing the annual report. The job involves working flexibly around four to five days over a month at a rate of £600 per day, which is paid through the independent Waterways Ombudsman Committee.
We’re looking for someone with a solid understanding of how public or private sector ombudsman schemes work. If you haven’t gained direct experience within one already, then you will certainly have worked at a senior level within a legal environment, dispute resolution system or similar. Sound judgment and integrity are important, as are strong analytical, problem-solving and negotiating skills. You must also be able to work alone and in a highly autonomous way.
For more information about the role and the scheme please visit the Waterways Ombudsman website.
First and second stage virtual interviews will be held by the Waterways Ombudsman Committee from mid to late May with a view to final appointment
The client requests no contact from agencies or media sales.
LMK (Let Me Know) Youth Leader (Freelance Educator / Youth Worker)
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Across London boroughs
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£200 per 2hour workshop
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Sessional
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Available for a minimum of one delivery per month, pending workshop demands
About LMK
Good relationships shape our health and happiness, yet we are taught so little about them. LMK is a registered education charity on a mission to change that. We run workshops educating young people about healthy and unhealthy behaviours, so that they can avoid abuse and thrive in relationships.
Using film and guided discussions, our workshop leaders support children and young people in honest conversations about relationships and leave them better equipped to spot the early warning signs of abuse and inspire them to enjoy healthy, fulfilling relationships. We explore the 10 signs of healthy and unhealthy relationships and include practical lessons young people want to learn about (like consent) and practice scenarios in a safe, supportive and non-judgmental environment.
LMK is a learning organisation and prides itself in supporting leaders to develop their skills. We offer training and Continuous Professional Development (CPD) opportunities, as well as peer-to-peer learning and reflective practice sessions.
Job Description
LMK is looking for passionate and organised educators (LMK Leaders) to run community workshops, aimed at young people aged between 11 and 24. Through engaging, relatable, workshops you will help young people identify signs of healthy and unhealthy relationship behaviours, provide strategies for them to recognise the early warning signs of abuse and give them tools to keep themselves and their friends safe.
The minimum hours required per workshop is 3 hrs. This includes arriving 30 minutes before delivery, 1.5 to 2 hrs delivery and then remaining back 10 minutes and being accessible to young people who would like further information or a one-to-one conversation, surrounding the subject of relationships.
There is also 30 minutes admin, which is usually completed off-site, such as inputting student surveys and a Leader survey.
Responsibilities
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Always adhere to LMK and partner safeguarding practices and procedures.
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Respond to comms (emails/WhatsApp) sent out by LMK core team members, in a timely manner, to support planning and organising of sessions.
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Meet with co-facilitators to carry out pre-session planning, minimum two working days before delivery.
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Plan and deliver interactive LMK workshops in educational, sports and community settings in line with LMK delivery style and ethos.
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Use your experience and knowledge of the issues affecting young people to tailor the workshops accordingly.
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Ensure all youth participants and the adults in school/community organisations who attend a LMK workshop complete the post session feedback surveys.
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Complete reflective post session Leader surveys to support practice and programme development, after each workshop.
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Debrief with LMK’s Programme Manager and provide ongoing feedback about your sessions, through LMK’s reflective practice processes.
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Undertake relevant training associated with LMK’s work including but not restricted to child protection, safeguarding, violence against women and girls (VAWG).
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Continue to learn about and develop your skills on the issues affecting young people’s relationships including domestic violence, abuse, adverse childhood experiences, trauma informed practice, gang culture and grooming, mental health, sexual exploitation, consent, sharing of nudes /sexting, bullying in person and online, tech and online safety, pornography.
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Provide feedback and co-design training and educational resources on issues affecting young people and their relationships, including opportunities to share your knowledge and expertise at peer-to-peer learning sessions.
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Attend termly virtual Leader huddles to remain connected to peers and organisational values, mission, and purpose.
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Contribute towards and keep up to date with LMK internal/external communications platforms, such as LMK Newsletters and social media.
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Engage with LMK’s Youth Advisory Board Members, if and when invited to do so.
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Lead by example and promote healthy relationship behaviours in your own lives/communities and within LMK (team player; acknowledging and working with diversity; being receptive to new ideas and developmental feedback, etc)
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Use your own networks to recruit new schools and youth groups into the programme.
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Drive forward our evaluation programme - collecting data, as well as providing on-going feedback to LMK.
Knowledge, Skills and Experience
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Extensive experience of teaching or working with young people (9 to 24 yrs old) in an educational, sports or community setting.
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Minimum 2 years’ experience co-designing, delivering and evaluating group sessions, consisting of minimum, of 12 and maximum of 30 participants.
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Experience or co-designing session plans and co-facilitating with others; able to collaborate equally with others.
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A strong commitment to young people and knowledge and understanding of issues affecting their relationships.
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Excellent communication, interpersonal skills with the ability to create a safe and non-judgmental space, that allows young people to speak freely about their relationships and experience.
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Strong emotional intelligence and the ability to deliver sensitive information whilst treating young people’s concerns with respect.
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Capable of maintaining confidentiality and professional boundaries with young people, peers, and professionals.
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Able to adapt and be flexible in workshops to get the best engagement from a range of participants.
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Skilled at facilitating virtual workshops and working with a selection of online portals.
Requirements
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Entitled to work in the UK.
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Hold a DBS certificate or be willing to let us undertake a check on your behalf.
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Have a recent safeguarding qualification from a recognised provider or be willing to undertake additional training in this area.
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Flexibility to work non-traditional, after-school and occasional weekend / holiday hours.
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Comply with policies and procedures relating to child protection, confidentiality, data protection and reporting concerns to an appropriate person.
LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.
LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.
We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.
You can learn more about how we handle your personal data and your rights by reviewing our privacy notice LMK Privacy Policy
The client requests no contact from agencies or media sales.
Job Title - Financial Wellbeing Training Consultant
Contract - Freelance (12-month minimum commitment)
Hours - Flexible (50-150 hours per year, depending on personal preference, demand and available funding)
Based - North-West England (able to deliver Workshops in Manchester, Liverpool and surrounding areas).
Rate - £55-£130 per hour, depending on session length and delivery arrangements
Expenses - Out-of-pocket expenses will be reimbursed when incurred, in accordance with our expenses policy.
About Us
For 30 years, The Money Charity (TMC) has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing. We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.
We are a small, passionate team with a big reach and an open mind, committed to quality, accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration.
For more information about us, please visit our website.
About The Role
A core strand of The Money Charity’s offering is helping adults in their place of work or in their local community to build the skills, knowledge, attitudes and behaviours to manage their money well. Our work has never been more needed with the pressures of the cost of living crisis, which whilst having a material impact on many people’s Financial Resilience, has opened up opportunities to talk to people about money and help them engage with their finances at this challenging time.
We do this by partnering with employers and community organisations to deliver a range of interactive Financial Wellbeing Workshops and Webinars to employees, volunteers and service users. The sessions are engaging, interactive and bring the topic of money management to life. Details of the sessions we currently offer, including the formats, can be found in our Workplace and Community Guides, published on our website.
We are looking for a new Freelance Consultant to add to our network of Financial Wellbeing specialists who deliver our sessions both in their region and virtually. The successful candidate will deliver Workshops both virtually (primarily via Zoom or Microsoft Teams) and face-to-face. This role will therefore involve a reasonable amount of travel within your region and occasionally more widely across the UK.
This Consultant will deliver both funded (free-of-charge) in Community settings and commercial (paid-for) Workshops in the Workplace. From time to time Consultants may also be used to support the delivery of a range of Financial Wellbeing Consultancy projects which can include, but is not limited to, the development and/or delivery of bespoke Workshops and Webinars.
Key Responsibilities
Programme Delivery & Development
- Deliver The Money Charity’s Financial Wellbeing sessions in Workplaces and/or adult Community settings in your region and virtually, in accordance with the process and quality standards set out by the charity
- Establish and maintain positive relationships with clients and host organisations
- Effectively engaging participants by presenting sessions in a clear, concise, creative and engaging manner, ensuring delivery is appropriate to the audience of each setting as far as possible and that learning objectives are met
- Work collaboratively with charity staff to support programme delivery, including administrative and logistical support
- Support the continuous development and innovation of sessions and other programme content by providing feedback to programme teams in an honest and timely manner
- Stay up-to-date with financial products, current events, news and issues and relevant Financial Capability sector developments to ensure knowledge base for delivering high-quality sessions is sustained
- Delivery of Consultancy projects, allocated based on client needs and Consultant capabilities, working with other Consultants and staff of TMC to complete projects as required
- Contribute to the evaluation of Financial Wellbeing sessions and programme activities in collaboration with relevant charity staff and external partners
- Maintain accurate, up-to-date and GDPR compliant data, electronic and paper records for monitoring programme activities as required
General
- Support activities that contribute to the growth and sustainability of the charity as directed
- Be proactive in reviewing and evaluating own performance, identifying and acting upon areas for improvement
- Provide feedback to the charity on session delivery, content and the wider process in an honest and timely manner
- Attend and participate in training, events, Consultant network and other meetings as required relevant to the delivery of Financial Wellbeing sessions and/or other programme activities
- Representing TMC, upholding the charity’s mission, vision and reputation
- Undertake other duties compatible with the level and nature of the role and/or reasonably required
Person Specification
Experience & Qualifications
- Experience delivering training to groups of young people and/or adults in a professional or voluntary capacity
- A minimum of A-C GCSE Maths and English or equivalent
- Experience of working with adults in more vulnerable circumstances (desirable); and/or
- Experience working in the financial services sector (desirable)
- Experience of partnering with community and corporate organisations (desirable)
- A degree qualification (desirable
Knowledge, Skills & Abilities
- A good understanding of the money management and personal finance issues facing UK adults in the Community and Workplace
- An understanding of the Financial Wellbeing sector (desirable)
- A fluent command of English and have the right to live and work in the UK
- Willingness to travel within the UK
- A valid UK driving licence and the use of a car (desirable)
- Excellent presentational skills with ability to present in a confident and creative manner
- Ability to deliver training to diverse audiences and/or on sensitive topics, adapting delivery style as appropriate
- Ability to think on your feet, be flexible and respond well under pressure
- Ability to explain financial issues in a clear, engaging, positive and non-judgemental way
- Ability to work as part of a team
- Excellent interpersonal and relationship management skills
- Excellent organisation and diary management skills with ability to self-motivate
- Good level of competence in use of IT, including hardware for presentations, G Suite packages, Zoom and Microsoft 365 packages (including Microsoft Teams)
Personal Qualities
- Keen to work with adults to empower them to be financially capable
- Demonstrable passion for The Money Charity’s vision, mission and values
- Positive, credible attitude to own Financial Capability and Financial Wellbeing
- Willingness to develop personal competencies as appropriate to support objectives
The Money Charity is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff, contractors and volunteers to share this commitment. For any Consultants delivering to beneficiaries or service users in the community, a satisfactory Enhanced Disclosure and Barring Service Check is required.
Closing date: 11:59pm, Sunday 21 April 2024.
Interview: Week commencing 29 April 2024 and 6 May 2024. This will be virtual and exact dates and times are to be arranged.
Training: The successful candidate will need to attend an induction training day (paid) in May 2024 before commencing the role. Exact format, date and time to be confirmed.
Application Details
To apply for the role, please submit a CV and covering letter of no more than one side of A4 via CharityJob.
When writing your covering letter, you should focus on providing evidence and specific examples that demonstrate how you meet the person specification and your suitability for the role. We value transferable skills and encourage applicants who do not have direct experience to provide examples from other areas that meet the requirements.
Please note we will not proceed with any applications which do not include an appropriately detailed covering letter.
Please ensure that you provide a phone number and email address so that we can contact you easily and in confidence.
Unfortunately, we are unable to respond individually to all applications so if you have not heard from us by the advertised shortlisting and/or interview date(s), this means your application has not been shortlisted on this occasion. Feedback will be given upon request to candidates who attend interview.
For further information, or if you have any questions about the role or our recruitment process, please email us.
The client requests no contact from agencies or media sales.