Corporate Account Manager Jobs

What is Screen Share? 

Screen Share is a grassroots refugee charity which provides laptops, phones, tablets, data, digital skills to refugees and asylum seekers in the UK. We use the power of volunteering to turn discarded tech into good quality techical tools for refugees to improve their situation on their own terms. We are now launching a laptop refurbishment training programme for refugees in London and are looking for someone to run it and provide ad-hoc technical support to our team of volunteer laptop refurbishers! 

Role overview

Screen Share is looking for a proactive, self-starter and leader to launch a laptop refurbishment training programme for refugees in London, support tech volunteers to remotely refurbish laptops, respond to faults and perceived faults with devices we have provided to service users, and support with sourcing and refurbishing devices.

The postholder will have experience of at least Level 2 laptop repair and an interest in upskilling others in basic laptop refurbishment 

Outcome 1 

Co-design and co-deliver a laptop refurbishment training programme for 40 refugees and asylum seekers in London 

• Co-design a laptop refurbishment training programme for 40 refugees 

• Co-deliver the training programme in London

• Support with the logistics necessary for running a multi-cohort programme

• Create resources for learners and guide them through refurbishment workshops 

Outcome 2 

Respond to reported laptop faults by providing remote support or requesting a return

• Run remote diagnostics with service users whose laptops have developed faults or supposed faults. 

• Make an assessment of whether remote repair is possible or whether return is necessary.

• Engage kindly, patiently, politely and on a trauma-informed basis with service-users.

Outcome 3 

Provide technical support in laptop refurbishment and data destruction for staff, volunteers and prospective laptop donors 

• Be the contact point for tech volunteers and tech trainees who need support with the laptop refurbishment process. 

• Advise prospective tech donors on their data destruction options and best practice.

• Support the Digital Access Project Manager with the technical elements of her role, ensuring the tech volunteers are following the most efficient standardised refurbishment process. 

• Think critically and collaboratively about our existing technical refurbishment process (including software, hardware, peopleware, charityware, and tech disposal),  suggest alternatives to the methods currently used, support their implementation where appropriate and record that process of development. 

• Offer critical reflections on facilitating remote digital skills training. 

Outcome 4

Lead by example by personally maintaining a steady flow of laptop refurbishment

• Receive, refurbish and redistribute laptops and other devices 

• Keep Airtable and other tracking system up to date 

• Communicate consistently with the Digital Access Project Manager on required parts and economical refurbishment

• Engage with Communications team to share the process and impact of laptop refurbishment

Outcome 5 

Support and facilitate the donation of devices 

• Approach and meet with prospective laptop donors, explaining our data destruction and logistics process where necessary

• Communicate confidently to donors about the impact of Screen Share laptops for service users